No person to man the store and it was 4:25pm Promised to adjust the fuel charges but he was not there to do so. Called him next day and still won't adjust the charges and kept hanging up on me. His name was Jons.OLIVER Z.
Customer Reviews for Bay Area Auto Sales
(Distribuidor de U-Haul del vecindario)
San Leandro, CA 94577
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10:30 a. m. - 5 p. m.
- Dom.: 11 a. m. - 4 p. m.
- 5/30/2022: 12:00 p. m. - 4:00 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Returning truck was difficult due to parking availability, personnel were quick and helpful but did not fully address some of my concerns.Jordan D.
This location overcharged me 200 for a 2hr rent. I opted out of insurance coverage but they decided to charge me 50 for it. I returned the car w a 1/4 tank like they gave it to me and they charged me for a full tank plus 30 dollars fee. They also charged me for a late return when the attendant was nowhere near the store at 4 o'clock on a weekday afternoon. Please fuck off you indian piece of shit.HYUN L.
El cliente no dejó un comentario.Miguel V.
El cliente no dejó un comentario.Jason J.
The person who processed my rental sent my confirmation to the wrong email twice. That is not acceptable. My confidential info was sent to the wrong people with my addresses. He couldn't update my email and when the person on the phone who was helping him how to process told me there is no way to update the correct email or they had to cancel my reservation. This is the worst customer service ever. The UHaul software was terrible too.SARAH H.
I was told this is a new location. It's hands down the best service I have ever received!Elizabeth N.
I had a pick up scheduled for 10:30am and the location did not open until 11. However an employee didn't even show up until 11:15, it pushed back my entire moving day plan. It was extremely frustrating and disappointing.Stephanie W.
Great customer service for pick up and drop off.NANCY S.
Friendly service very noligable all around great experience I will definitely be using them again in the future.Bennie T.
Give them their refundEdward B.
El cliente no dejó un comentario.ANTONIO P.
They r nice guysRONALD W.
The van was already damaged when i received it and the manager called me and accused me of damaging the vehicle. I took photos that are time stamped and he still tried to charge me for damage that i did not do. The manager was VERY VERY rude. I WILL NEVER GO BACK TO THIS LOCATION very poor customer service.CIARA L.
The guy who assisted me was incredibly nice, but he was the only one working with a line out of the door so I believe he was pretty overwhelmed, which impacted my experience. Even if you have a reservation I would advise getting there earlier to ensure your truck isn't given to anyone else. Although I was on time and third in line, I was given the wrong truck, which was an inconvenience. I would just save time and go to an actual Uhaul location that has a more inventory and better supported.Jasmine B.
They were late opening the doors. I requested and paid for a dolly with my reservation and they didn't have any for me. MAJOR INCONVENIENCE. He tried to add insurance when I did not ask for that in my reservation. Completely unprofessional!!!!!Caresse J.
Office was not opened on timePAUL C.
I did not receive the boxes I purchased upon picking up my rental and I was charged a cleaning fee of $100.00 when I returned the u-haul without explanation.Christian F.
We had requested a 15' truck and none was available. I understand it's not their fault that the truck wasn't delivered! But I wish we'd been informed before we arrived at 1:35pm that day... We would have just gone with the 10' truck but gotten it much earlier to avoid the 2.5 hr traffic jam that we got stuck in.Timothy R.
I have yet to receive a receipt after dropping off..JILL J.
The U-Haul was stolen from my house - I never received a refund and had to pay for another rental.KIMBERLY S.