Nothing, service was top notch
Nikita E
Customer Reviews for Baxters One Stop Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady there is the most rudest person I’ve ever met I would never use them again the u-haul truck was so dirty and disgusting totally unacceptable.
Michael CFront desk assistant was very helpful in helping me make my reservation and rescheduling for the UHaul truck. I never had a problem getting a hold of them on the phone.
Eugene GThe customer service representative at this location what amazing and actually knows how important customer service is
Christine Mmade drop off very easy and fast no wasted time very pleased
Carson WAs I said above. Baxter's staff when above and beyond to receive the returned trailer (disconnecting for me). Thanks so much!
Katie BI just wish you had not charged me three days rental for a one day trip.
Michael CExtremely professional and helpful. Excellent experience.
Eva BVery unpleasant experience
Arthur KI should've got a discount for the battery dying and delaying our drop time they charged me full amount . Three times had to get a boost
Joanne KThe parking area was crowded with trucks and equipment, but otherwise was fine.
Rob FBaxters is always there when you need something, very friendly service as always, this is how all businesses should be
Lyle CCouldn't help with any of the problems and still charged me $400+ without even telling me..
Josh LBaxter’s rental service was awesome and VERY easy to rent. The online method is no where near as easy as in person.
Ronald RDorothy was extremely courteous and helpful
Timothy CMore parking spaces (larger), paved driveway (soaked shoes from rain water filling numerous potholes, better lighting, key drop box better secured instead of a twig as a lock.
WILLIAMJ SThey charged me 38 after i put in gas
Windy DWe ran out of gas 1000 yards from the rental place. In the middle of the intersection on our way to gas station because the gas tank was on E. Not happy. Uhaul did take care of issue but it should never have happened.
DEBORAHMARIE MQuick and easy…. In and out.
William BBOX OF THE TRUCK INSIDE HAD A VERY BAD SMELL. WINDSHIELD WASHER WAS NOT WORKING.
Dell TThe vehicle I wanted was not available and it was not available for the length of time I needed the center also had on the forms it had a full tank of fuel and it did not the attendant ignored when I said it only had 3/4 of a tank so I had to pay for more gas then I should have. They are abusing the fact they are the only store with your service near by
Jonathan SBaxter’s was great. My only complaint is Uhaul guarantees certain equipment but then cannot fulfill its promise. If you guarantee a certain size truck, then that should be available. People are counting on the equipment they rent, not something else. I would struggle to trust Uhaul again.
Kim BI was expecting a rebate on my bill as the rate quoted was for a 5 day one way rate but we were only gone for three days (I assume weekends do not count)
Michael CI DID NOT HAVE AN ISSUE WITH THE LOCATION, I HAD AN ISSUE WITH THE UHAUL APP. IT COULD NOT READ MY GPS LOCATION, IT STATED I WAS NOT THERE. WHEN I CALLED THE FIRST PERSON, WE WERE DISCONNECTED AFTER WAITING FOR AT LEAST 10 MINUTES FOR SOMEONE TO ANSWER. THE SECOND PERSON WAS HELPFUL AND WE COULD GET THROUGH THE PROCESS, BUT IT TOOK 45 MINUTES. I WAS EXTREMELY FRUSTRATED AND ANNOYED WITH THE APP. IT WAS A BIT RIDICULOUS. I DO NOT THINK I WILL USE A UHAUL AGAIN.
Holly SThe online check-in was a disaster and I will find another rental provider next time.
Laura FExcellent customer service. Very friendly and helpful.
ralph TStaff was very friendly and extremely helpful.
Aaron DNo one there so made it harder to drop off but got it done anyways
Gene GThere was mud spray on the back wall when we opened the truck box. After use we tried to remove that crusted mud. Not perfect but better than what it was when I picked it up. Other than that the truck worked great! Thanks to UHAUL customer support for helping me thru the pick up process. The return process was much easier.
Ronald RI haven't received a receipt
Aniatariio Gbe open on the weekend
Laura EWhen I went to pick up the uhaul the website was not working. I tried contacting the 1-800 number twice only to be put on hold the moment I got to speak to a person. I finally got ahold of someone and when I received the code to open the key lock it wouldn't open. It took half an hour for someone at the location to arrive. In my phone calls with multiple uhaul employees I felt I was being talked down to and treated very poorly. The uhaul had a crack in the windshield and had dead bugs in the trailer. Will not be using this service ever again.
Amy BWe drove through a rain storm and arrived home to find all our contents including a very expensive mattress set soaked. Had the same issue on a previous rental ..... Not happy.
Paul BThe gas level was more than a quarter lower than they put on the recipe for.
Bruce LExcellent customer service, would definitely recommend them to who ever needs to rent a uhaul to move.
Thomas CWhy was my bill for one amount but , taken out my account a different amount
Darcie SLocation refused to check or adjust tire pressure. Inside floor muddy. Lots of play in tung brake “ would jerk and clunk at tack off”
AARON JMake sure to check in vehicle when returned. Got a call after I returned truck at noon was suppose to be back by 2 got a call at 5 looking for the truck
Michael MReally good customer service.
Jason SInclude upto 20 miles with the charge
Joshua RI had no one explain the pickup process to me.
Janette W