Customer Reviews for Bavarian Motor Group LLC
(U-Haul Neighborhood Dealer)

314 comentarios

257 S Oates St   Dothan, AL 36301

(334) 299-0124

Horario

  • Lun. - jue.:
    8 a. m. - 4 p. m.
  • Viernes
    8 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/25/2022: cerrado
  • 12/31/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(334) 299-0124

257 S Oates St
Dothan, AL 36301

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    8 a. m. - 4 p. m.
  • Viernes
    8 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/25/2022: cerrado
  • 12/31/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Johnny S. 
Clasificación:
4.0

This location and their staff picked up the ball for someone, I don't know who. I originally scheduled online to pick up my truck at another location in town. I received an email confirmation but since I had to coordinate its use with several other things, I stopped by the location several days early to double check that they indeed had my reservation and a truck for me - which they did. But lo and behold the day I went to pick it up, with confirmation and reservation number in hand, they had no vehicle for me and couldn't find me in the system. I couldn't understand why, after all I had done to make sure I was set. The staff told me reservations sometimes "just disappear without notice", which I find unacceptable. What's the point of making a reservation? I'm half afraid to use uhaul again - what if there is no available vehicle at another location? There's too much at stake with moving to not have a vehicle the day you need it.

Craig N. 
Clasificación:
5.0

The service rep was awesome she took care of everything for me and very nice person.

Hubert T. 
Clasificación:
5.0

Everything was greatâ€"fast, friendly, knowledgeable service. Great communication through whole process.

Mark S. 
Clasificación:
5.0

This location is amazing! Very professional, polite and willing to help!

Nigel H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pollet W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oneida S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emma D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boniface M. 
Clasificación:
5.0

Excellent Experience!

Timothy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bertha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl P. 
Clasificación:
5.0

No problems, Kayla is great

James C. 
Clasificación:
5.0

We normally use this location when we are in town

Timothy G. 
Clasificación:
5.0

Simple & concise dropoff service. Can't get better than that!

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

paulette D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie H. 
Clasificación:
5.0

ALWAYS EXCELLENT COSTUMER SERVICE I WILL DEFINITELY BE BACK

Hasan K. 
Clasificación:
5.0

Kayla was very nice and very helpful..

Tony C. 
Clasificación:
5.0

Absolutely nothing! Kayla was an absolute beast, moving all the trailers around to help me get the desired motorcycle trailer needed. Outstanding customer service, very friendly and smiling the whole time! Perfect experience!!

CHRIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha B. 
Clasificación:
5.0

This location and the staff are fantastic here.

CHARLES B. 
Clasificación:
5.0

Kayla is Fantastic

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

Make sure the vehicles are clean on the inside! ¡Gracias!

Robert W. 
Clasificación:
5.0

Don't change anything. The customer service was great and no issues at all. Great work.

Mershon P. 
Clasificación:
5.0

The lady managed the place very good. She is energetic, helpful and can do things fast. I used this place before, and when I needed a UHall, and make sure I will use the same for service that I was happy with. Thank you..

Khamis B. 
Clasificación:
5.0

Very nice lady that helped and was fast and know what she is doing.

Khamis B. 
Clasificación:
4.0

AC was not functional on the vehicle. Only worked for a few minutes, then didn't work again. This made the ride in 92 degrees very uncomfortable and frustrating. Additionally, the original planned pick up location was not open on the planned pick up day. This caused significant delays and time added to travel. These 2 issues had a major negative impact on the experience.

ERIC R. 
Clasificación:
5.0

The sweet lady that runs this location is the best I have ever dealt with and I have rented a ton of trucks. I always strive to use this location. The service is consistent every single time.

michael G. 
Clasificación:
5.0

They are so helpful! They take some of the stress out of the moving experience. Thank you sweet people!!!

susanJean H. 
Clasificación:
5.0

El cliente no dejó un comentario.

German J. 
Clasificación:
5.0

2nd time I rented from this location. Very good to deal with.

Philip B. 
Clasificación:
3.0

The truck smelled really bad. I had to wipe the seats down before I could ride in it. It smelled of sweat and body odor very bad.

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nigel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Kayla always does a great job for me.

Don W. 
Clasificación:
3.0

The wheels were not balanced, made for a rough trip.

Ron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Kayla provided excellent service! Very helpful. Highly recommend this business!

William B. 
Clasificación:
3.0

Was originally scheduled to drop at TMG Automotive in Pansey, AL. Received a call from them informing me that no one would be there. That left me without a jack or any means to disconnect the 6 x12 trailer. He advised me I could drop at another dealer in Dothan, AL. The actual drop location was the U-Haul company location, not Barvarian Motor group. The two young ladies at the U-Haul corporate location were friendly and helpful. I will not use TMG Automotive in the future and do not recommend them.

Ramon B. 
Clasificación:
5.0

Absolutely nothing! Kayla is an angel. She was extremely helpful.

Lakeisha J. 
Clasificación:
4.0

more help at drop off spot in Troy, AL seems the lady was to busy to help with drop offs.

Terry C. 
Clasificación:
5.0

Everything was good and great customer service.

Ruby D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mike R. 
Clasificación:
5.0

There is nothing to improve on. It was perfect.

tony L. 
Clasificación:
2.0

I understand that has has increased but the mileage should return to being unlimited, being that we have to also put gas back into A truck and always get shitted on when dealing with the number of miles you drive. I'm starting to think it's rigged so y'all can overcharge on mileage

Bisheaba G. 
Clasificación:
5.0

The service was excellent. Probably the most friendly person I have dealt with when renting a U-Haul so far.

Joel C. 
Clasificación:
5.0

Awesome chic that works here! All around an awesome chic!

Jeannie A. 
Clasificación:
5.0

Excellent service great customer service best u-haul in Dothan

Alberto G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto G. 
Clasificación:
5.0

Very friendly young lady. Whom I pray for her, and daughter to stay bless,and graceful.

Rita D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

The best deal and best quality around. You guys really know your business and treat customers accordingly and respectfully.

Kevin J. 
Clasificación:
5.0

Great service and vehicle availability.

UPS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane R. 
Clasificación:
5.0

Kayla provided excellent service out of all the U-Haul services I have used Kayla has been the most friendly and helpful employee I have done business with definitely would be a great GM for U-Haul

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor F. 
Clasificación:
5.0

nothing

Ronald R. 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin F. 
Clasificación:
2.0

After hours drop off, no real interaction with staff

Jon P. 
Clasificación:
5.0

Excellent customer service! They are the best!

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin M. 
Clasificación:
5.0

Everything was great!

Bryan C. 
Clasificación:
5.0

Representative was very helpful

Timothy D N. 
Clasificación:
5.0

Very convenient location and a good supply option, I have already mentioned this location to several my friends/family to use. Very helpful and hospitality was great.

JIM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
5.0

This vendor was very helpful, staff was pleasant and knowledgeable... I would definitely recommend this business to anyone who wants a good experience with U-Haul

Patricia V. 
Clasificación:
5.0

Nice girl took care of everything vert fast.

Mary B. 
Clasificación:
5.0

great customer service

Ronald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter J. 
Clasificación:
4.0

The staff at this location is very helpful and accommodating. Vehicles are always available on short notice.

UPS S. 
Clasificación:
5.0

The young lady \ owner running this place is the best. Very friendly and provides the best customer service around. U Haul could not have a better person to represent.them. Thank you so much for all your help.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
5.0

Everything was great I will recommend this location to all my friends. Thanks the sales person was wonderful

Aurthrean M. 
Clasificación:
5.0

Kayla was awesome and made the whole process fast and smooth.

Bruce G. 
Clasificación:
5.0

Nothing needs to be improved. She was really nice from the pick up till the return of the truck. Definitely people that actually try to help, my truck was scheduled for lick up at 2, couldn't get the one I had reserved, but she made sure I got what I needed. Will definitely use this location again.

Akira S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua P. 
Clasificación:
5.0

Nothing this location always has what I need and when I need a truck

ORLINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ed I. 
Clasificación:
5.0

Thank you. Will use you again.

Timothy G. 
Clasificación:
5.0

Nothing the service was great

Kelly G. 
Clasificación:
5.0

Very Easy Very Efficient Very Friendly !! Will always rent from them !!

vickie W. 
Clasificación:
5.0

Kayla, the owner, did a spectacular job with my rental. She was attentive, professional, and a real pleasure to work with. Would highly recommend this facility for your next move.

Don W. 
Clasificación:
5.0

Awesome communication. Great customer service.

deanna K. 
Clasificación:
5.0

Kayla went above and beyond to take care of all my needs!!! Will definitely use them again!!

crystal C. 
Clasificación:
5.0

Nothing. It was the easiest and fastest U-Haul pickup I've ever had.

Dave B. 
Clasificación:
5.0

The lady that helped me check in was very patient and kind.

Jessica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keona W. 
Clasificación:
5.0

Great service!

Eddie G. 
No se han enviado comentarios para esta ubicación.

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