Customer Reviews for Bauers Custom Hitches
(Distribuidor de U-Haul del vecindario)

6723 comentarios

13118 Excelsior Blvd   Minnetonka, MN 55343
(Limited Parking Available)

(952) 930-3898

Location Hours

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 11 a. m. - 5:30 p. m.
Horario especial
  • 5/31/2021: cerrado

Services at this Location:

Contáctanos

(952) 930-3898

13118 Excelsior Blvd
Minnetonka, MN 55343
(Limited Parking Available)

Services at this Location:

Location Hours

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 11 a. m. - 5:30 p. m.
Horario especial
  • 5/31/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nice people, truck clean and ready.

ROBERT I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

The trailers were parked in pretty tight. Would have been nice to pull them out before hooking to vehicle.

Douglas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

Great service! Everything worked out very well!

Savannah S. 
Clasificación:
5.0

Josh is the best!

Benjamin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
4.0

The gentlemen that helped us on 5-2 was amazing! He was short staffed but still gave each customer, and there were several of us, his expertise and guidance as we all rented different types of equipment. We returned our rental at 5:08, and he still took the time to check us back in. I did not catch his name, but he is a great asset to Uhaul and Minnoco! ¡Gracias!

DOUGLAS H. 
Clasificación:
3.0

The employee who attended me took my keys and didn't do an inspection or walkthrough of the truck, or had me sign anything confirming the return. Doesn't make me feel confident in returning to that location.

Carlos F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gage M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK Z. 
Clasificación:
2.0

Check in is always slow. Truck was about 15 years old. Transmission always seemed confused on shifts. Very Noisy. Rear door closing was always a battle. Not many other options for the lower price.

James B. 
Clasificación:
4.0

The virtual check-in was a pain. I regretted that!

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

When I went through my return on the phone it would not allow me to complete certain tasks and then it just said thank you. When I rerouted to check on my return it restarted the whole process and by that time I'd locked the van.

Carolyn J. 
Clasificación:
5.0

I use this location frequently. While they are a bit crowded, they are always helpful and seem to have everything I need!

Douglas H. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
5.0

They are very professional and courteous even when busy. They really know what they are doing! I will always use them for future moving.

JILL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole H. 
Clasificación:
5.0

Excelente

AHMED ABUBAKER J I. 
Clasificación:
5.0

ATTENDANT STATED LEFT WHEEL RESTRAINT REWOUND IMPROPERLY AND TWISTED HE WAS ABLE TO MUSCLE IT OUT . I 80 Yrs old and about a 65 years old. Were not able to dislodge it.

joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TENNILLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayson S. 
Clasificación:
5.0

The new app never sent a password reset to my email and phone

WAYNE M. 
Clasificación:
5.0

Great customer service, very helpful, good pricing & truck was clean & maintained. Five stars- will rent from you again! ¡Gracias!

jan M. 
Clasificación:
5.0

They were great. Prepared and kind. Thank you.

Jackson R. 
Clasificación:
4.0

I've been a Customer of Bauer's for many years and have neybeen disappointed

RALPH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRERSON V. 
Clasificación:
4.0

El cliente no dejó un comentario.

GOKUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD SAMUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ismail H. 
Clasificación:
1.0

The U-Haul manager was very rude and did not listen to my concerns about disconnecting the trailer from my truck. I had this location damage my truck when disconnecting a trailer from my truck and I was not able to get any redress for that damage to my bump. Black eye for U-Haul. I will never, ever do business with this U-Haul location again and I have used them a fair amount. The person who helped me is a very poor ambassador for U-Haul. This experience and lack of customer concern has make we to want to never do business with U-Haul in the future. I would be willing to discuss my thoughts on this matter if desired.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam C. 
Clasificación:
2.0

I'm a farmer rancher and have pulled thousands of trailers in my life and the old guy helping hated his life. I like u haul and have had by far way better experiences than this place.

COLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason T. 
Clasificación:
2.0

I was not originally supposed to come to this location, but they didn't have a truck at my scheduled location. By the time I got there, I just wanted to get my keys and leave. But I had to do this complicated long online process first. My location services were on, but it wasn't working, I could not find the barcode, and I had to take a million pictures before I left. The guy that helped me was nice, but I wish I just could have walked in and left. I am highly considering never using Uhaul again from a terrible experience.

Madison B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

terrance D. 
Clasificación:
5.0

Thankful they helped back the trailer up for me!

NATHAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Constance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

banita M. 
Clasificación:
4.0

Nada

PATRICIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG D. 
Clasificación:
4.0

Older Truck which ran roughly - but for the limited time and miles I used - it was Fien.

Coral R. 
Clasificación:
5.0

I don't know if you can improve it everything went very smoothly and very professionally

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell O. 
Clasificación:
3.0

Truck was bad old poor condition shook hard all the time

Steven N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor H. 
Clasificación:
4.0

My only complaint is that the "$19.99" number is nowhere close to what one actually pays. My bill was $74 and change. That's nearly a 3 fold difference.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

this is my favorite location to rent from. Everyone is very professional and courteous.

KNUTE S. 
Clasificación:
1.0

This is an awful location for Uhaul rentals. Retired Air Force and have moved many times with many different truck rental companies. Was treated with disrespect by the manager, Josh, and overall staff were unhelpful. Threatened by the manager, Josh, to leave property immediately after staff hooked up trailer for me and before my car was even connected. Couldn't believe I was being yelled at within a couple minutes of signing the contract. Not a good location to pick up. Moving is stressful enough to deal with that jackass. See all the bad reviews on Google for the year 2021 and you'll see that Josh is an angry and rude person. Made me think twice about using Uhaul as a company, especially at any non corporate Uhaul location. I hope this place is no longer allowed to service Uhaul products and I hope anyone who has to deal with Josh gets a discount and an apology.

DAVID L. 
Clasificación:
5.0

Excellent service- thank you

Peter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

Very nice truck rental experience.

VELA L. 
Clasificación:
5.0

Friendly and professional

Steven H. 
Clasificación:
2.0

Guy behind the counter was very disrespectful and full of attitude. The bathroom was out of order and he told me to go to another uhaul location if I wanted to get the truck promptly at 11. Which I had pre purchased and went through all applications and approved online. Bad attitude of the guy your renting moving supplies from. Moving is tough enough without some old grumpy asshole making it more difficult.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN KENDALL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristofer L. 
Clasificación:
5.0

Bauer's has always had excellent service which Is why I consistently use their services.

Raymond V. 
Clasificación:
4.0

Difficulty using a debit card slowed up the check in process.

Walter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
2.0

Store is very dated with small aisles and merchandise sitting all over. The owner was unfriendly and his nose was not covered by a mask.

Ryan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
3.0

My trailer hitch installation was started 2 hours late due to problems with the hitch installation before mine. I recommend you notify people a half hour before their appointment if you are more than 30 minutes behind so that I am not wasting my time and sitting around your shop so long.

WAYNE K. 
Clasificación:
2.0

None of the vehicles were cleared of snow and even worst ice. The lot is poorly maintained creating a hazard for drivers as some of the exists have steep inclines and I saw another driver of a van skid just by trying to exit. This location should be reconsidered

Corey C. 
Clasificación:
1.0

Uninformed and unhelpful staff.

Roger W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS SCOTT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWN R. 
Clasificación:
5.0

I've used Bauers for lots of things. They are a locally owned station and have full service for whatever you may need from hitch installs to equipment to everything U Haul rents. Plus they are a great independent gas station. Highly recommend. My return experience there couldn't have been easier.

NEIL P. 
Clasificación:
3.0

Basic service delivered.

Fabrice L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

All went well!

Paul B. 
Clasificación:
1.0

I was charged extra fees for not having a mobile device at drop off even tho i returned it on time full tank and clean, very disappointing

VICENTA U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neil T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
5.0

Ran out of windshield washer fluid, not sure if that is always topped off before each rental. Otherwise a good experience.

Joseph L. 
Clasificación:
4.0

The Bauer Uhaul store always goes the extra mile. They make you feel Like you're borrowing g something g from a ferrous friend instead of entering a cold contract. Very nice fleet on premises. Very complete selection. I have never been disappointed.

DAVID G. 
Clasificación:
5.0

The guys that run this place are great. Very helpful and friendly.

Blake S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALL A. 
Clasificación:
5.0

We've rented many U-Haul trailers from Bauer's Custom Hitches. The staff is always very friendly and professional. The equipment is always very clean and well maintained. I would highly recommend renting from them if you need a U-Haul trailer.

Matt B. 
Clasificación:
5.0

El cliente no dejó un comentario.

debra M. 
Clasificación:
5.0

A bit congested. Parking is very limited.

Terry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin L. 
Clasificación:
5.0

Easy quick and no hassle😀

DAVA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
No se han enviado comentarios para esta ubicación.

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