Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile app was very difficult to use. I do not recommend using the Mobil app.
Maureen Roberts-Paletti
Rating:
5.0
Staff that checked me out with rental was extremely helpful and knowledgeable would definitely recommend this location
Jeffrey Ross
Rating:
5.0
Best uhaul service ever
charles pfanneschlag
Rating:
5.0
Great service
Sunil Gupta
Rating:
5.0
The drivers side seat belt buckle was a little tricky, otherwise everything was perfect.
Richard Eckels
Rating:
5.0
Excellent
Begzod Tulanov
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
Jay Jalisi
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Always friendly and have what I need too
James Roberts
Rating:
5.0
Customer did not leave a comment.
brian snyder
Rating:
5.0
Customer did not leave a comment.
Baba Diassy
Rating:
5.0
Besides the U-haul being slow, everything was great. This location in Reisterstown MD gave me the he most pleasant experience in renting a truck I have ever had in 40 years
MICHAEL PARKS
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Very professional and good experience.
ANDRE REDD
Rating:
4.0
Customer did not leave a comment.
Mike Davis
Rating:
3.0
Customer did not leave a comment.
Rochelle Harley Rochelle Harley
Rating:
5.0
Battery Wshe was great, the gentleman was helpful and friendly.
The truck was clean and had a full tank of gas.
He explained about the tow button on the hand shifter and to disengage it if you're not towing anything.
Jeffrey Feldman
Rating:
5.0
Customer did not leave a comment.
Kevin Puzniak
Rating:
5.0
Thank you
Alejandro Jimenez
Rating:
5.0
while the truck was new (18k miles) and clean, it does seem to have aome issue with the front left break. Excessive noise while turning and backing. There was not other location to provide this feedback when returning the vehicle.
Ceara Smith
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
Nardos Moges
Rating:
4.0
Customer did not leave a comment.
Tawanda Smith
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Gentleman who helped me was friendly, knowledgeable and expedited my transaction in a very timely manner. They need no improvement at this location!!!
Marc Majlaton
Rating:
3.0
I was quoted a charge of $70.00 when I rented the vehicle from this location. My final bill was more than $85.00! The truck was returned in the same condition as when rented. I filled the gas tank to "F" even though tank was only at 7/8 full when I rented it. Some consistent accuracy about prices would be appreciated.
carrie williams
Rating:
5.0
Can’t think of any improvement
EARL BACON SR
Rating:
5.0
Rep was very nice
Thomas Fertitta
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
2.0
Your rep lied. Their was no damage on that vehicle upon return! Who wrote the estimate. I want a copy. I did a 360 video upon my drop-off of that truck. What's this guy trying to pull.
James Mack
Rating:
5.0
Customer did not leave a comment.
Lois Tissue
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
LaNeshya K Evans
Rating:
5.0
Customer Rep very friendly, knowledgeable, helpful. Thanks to rep, signup was a breeze.
Dana Smoot
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
Robert Eubank
Rating:
5.0
Everything was great. The ONLY thing I would recommend is to update the air freshener. The van needed it.
BART CASPER
Rating:
4.0
Customer did not leave a comment.
Patricia Derkasch
Rating:
3.0
Seats on inside of uhaul van are dirty and should be cleaned or vacuumed after each customer.
Courtney Jackson
Rating:
5.0
Customer did not leave a comment.
DIANE SETTLES
Rating:
5.0
Customer did not leave a comment.
Michael Friedman
Rating:
3.0
Customer did not leave a comment.
Artem Nikitenko
Rating:
5.0
Customer did not leave a comment.
Anthony Neal
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Fantastic , very nice staff
Chaiyapun Prachayanukul
Rating:
5.0
Customer did not leave a comment.
Matthew Anderson
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Simple, easy process. Friendly service!
Tom Whitman
Rating:
5.0
Customer did not leave a comment.
Kyrsten Jones-Mosley
Rating:
5.0
Great service!
charles Ament
Rating:
5.0
Customer did not leave a comment.
Rick Siegman
Rating:
1.0
The location charged me $10 for fuel but fuel the car was returned will fuel in full
david nguilok
Rating:
5.0
Customer did not leave a comment.
JACQUES MILLS
Rating:
5.0
Customer did not leave a comment.
tom whitcomb
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
eddie kefauver
Rating:
5.0
This Battery Warehouse was a marvel of efficiency and humane intelligence. This will be my goto UHaul guy if I ever need another truck.
Richard Kucera
Rating:
3.0
Great customer service
EDITH EVANS
Rating:
5.0
Customer did not leave a comment.
mark levy
Rating:
5.0
Customer did not leave a comment.
DYONTAE CRAWFORD
Rating:
5.0
Customer did not leave a comment.
KEVIN BOOKER
Rating:
5.0
Customer did not leave a comment.
Barry Peltzer
Rating:
5.0
Customer service was awesome. I would rent here again and again. Equipment was very clean and the rental was in top shape. It was a very pleasant experience! The owner of the location was the best!!
ROSITA RENNICK
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
Rick Siegman
Rating:
5.0
Great job! Well done
Mariam Abdelfattah
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
caroline dean
Rating:
5.0
Customer did not leave a comment.
Kevin Hedge
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
The service was excellent so I can't think of anything that would improve for the next customer. This wasn't my first time at the Reisterstown location and it won't be my last because I wouldn't go anywhere else. Keep up the great work!!!!
jack middleman
Rating:
5.0
They were very convenient and accommodating. I would definitely recommend to other ppl.
Dana Edwards
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
STANLEY GUERRA
Rating:
5.0
Not a thing Good service friendly staff. Thank you. Ron
ron keller
Rating:
5.0
Customer did not leave a comment.
Nathan Futtrell
Rating:
5.0
Customer did not leave a comment.
Holden Showalter
Rating:
5.0
Keep up the good work.
I am a tough person to please but I wás impressed with the gentleman, (he just started his lunch but pause to assist me).
Also the location, the vehicle and great costumer service given from start to finish.
Awesome.
Shouts out to that location.
ryan griffith
Rating:
5.0
The owner Chuck runs a good operation. The area is a safe place to leave your vehicle while renting.
Sean OConnell
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
Customer did not leave a comment.
WILLIAM TREAKLE
Rating:
5.0
Customer did not leave a comment.
WILLIAM TREAKLE
Rating:
5.0
Customer did not leave a comment.
WILLIAM TREAKLE
Rating:
5.0
Customer did not leave a comment.
WILLIAM TREAKLE
Rating:
5.0
Customer did not leave a comment.
WILLIAM TREAKLE
Rating:
5.0
Customer did not leave a comment.
WILLIAM TREAKLE
Rating:
5.0
Customer did not leave a comment.
william treakle
Rating:
5.0
I've never seen a rental vehicle so clean. It was spotless. I will always go to this place to rent.
REGINA BRYANT
Rating:
4.0
When I returned the truck, after hours, I put the keys in the drop box, but forgot to do the steps on the texted link. It would have helped if there were a LARGE ORINT REMINDER ON THE SIGN NEXT TO THE DROP BOX. I hope I don’t get charged extra for this. Other than that it was a very good rental experience.