you work for me
Rosetta M
Customer Reviews for Batteries R Us
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were helpful
Heather JI occasionally need a trailer, and certainly do not want to own one. This location always has what I need, check in and check out are quick and simple, the staff always hook and unhook the trailer, and make things very easy for me. I will give them my business every time!
Jason WFast, easy!
Thomas CI was told a utility dolly and furniture dolly were reserved for me on 3/29 and then when I came to pick up the truck on 3/30 there was a furniture dolly but there was not a utility dolly available. I was told I would not be charged for the utility dolly, yet it was still on my bill. When I went to turn in the equipment at my destination, the person was very skeptical that I had not received it since it was still showing on on my bill. I have yet to receive a refund for the missing equipment.
Kathy LWe dropped after hours. No problems
Tari TTo improve you customer service
Nur FDrop-off was simple and quick. The gentleman did all the unhooking and took care of everything.
Paul WNothing everything was smooth. Easy in easy out. The only thing was the truck needed to be swept. Excellent experience. Drop off was easy too.
Heather CKEEP IT UP!!!
Fred QInside of the truck was dirty, the tank was 3/4 full, and the mobile checkout took almost 2 hours.
Debbie LWe were pleasantly surprised to discover how easy, pleasant, and inexpensive it was to rent a Uhaul for transporting a recent furniture purchase. We'd do it again.
Peter MVery simple & straightforward -- well worth the money for getting furniture at Ikea & bringing it home .
Philip WThe pick up and the drop off the truck really easy. The handling of the truck was great. And everything was clean and easy to load with easy instructions.
Carla SVery helpful staff at this location!
Roger SThe customer service people were very good when I picked it up and brought it back. I was in and out both times within 10 minutes. Would definitely rent from them again!
Bruce BPerfect & Easy
Scott CThe Hopkins Team was very pleasant, professional and expedient! The store signage could be larger and easier to see but
James RCharged me while the trailer nights didn’t work so could only use it for 2 hours. I was charged $280. When the trailer is 29.99 a day. I’ll be telling everyone to not go to this location and to never rent from you guys. Unless you can fix this. How ridiculous and disgusting to charge me that much. Very unprofessional
Caneron Svery helpful
Barry MThey were incredibly friendly and understanding. Really great location with some wonderful folks.
Alex JGreat help and did a good job. Thanks!
CARL AGreat people to get you going
Simon GVery easy pickup, would recommend!
Robert RI’d recommend someone to rent from a place with a real person. The app really was clunky and hard to navigate/manage.
Heidi OEverything about this experience was terrible. We made a reservation and reserved pads and dollies. We did this on a Sunday because that’s when we were available. We got to the location and three different parties were trying to get into a lockbox and even though we are highly educated people, none of us could figure it out. We then called customer service and were disconnected. It was seven below zero. Then called customerservice again 45 minutes into our visit because the location was closed on a Sunday and she told me that the block boxes are terrible and that no one can figure them out and we had to do it in exact certain way so finally we got the key. we got to the truck and all of the supplies were missing. No one called which is U-Haul‘s responsibility. We then returned the truck and they needed my mileage. There had been a low tire indicator on the entire time so we couldn’t read the mileage, and we had already turned in our keys. I called to complain because the whole situation was a mess. I got a phone call back from a manager who told me she would refund the truck rental and the supplies that were not available. She was nice. I never got the refund for the truck only for the supplies which turns out they should never have charged me for since they never had the supplies. I called back again and got a very snotty reply from someone pointing out the fact that it is clear in their contract that the extra things I ordered may not be available. She also told me they should’ve called but I guess that wasn’t worth much. She pointed out to me. It was my responsibility that I rent Ed on a day they were closed. I would never ever rent another U-Haul truck for a short rental like we wanted. We have rented Penske trucks and have had no problem ever. Go to a Home Depot or another location where you can walk in and get a truck. The customer service is terrible. And with today’s consumer, I would think that I would get better customer service than this. It was blame blame blame, they were right I was wrong. This was in St. Louis Park Minnesota, but I will never rent another U-Haul anywhere ever.
MARY EStaff was nice when I called a few times to extend time due to apartment not being available when we tht
Anne KI fueled up and was still charged a fuel fee
Robert MThey had the right sized truck for me and the shop is only 1 block from our cabinet shop.
Jeffrey SI been doing business with this location many times the trucks clean inside outside and the customer service is so great there thanks
Isam MThe uhaul representative was considerate to my needs. He made Shure to warm the truck up for me as he checked the vehicle. He explained all of the paperwork and what kind of truck i was picking up. He greeted me with a good morning, and thanked me before i left. His store was clean and organized. I would recommend this uhaul location to my friends and family. The location is easy to find, and plenty of room in the parking lot for me to park close to the stor entry.
John RBetter communication as to drop off and pick up trailers. There is no room to maneuver and back in the trailers. I finally had to just disconnect and hand move it off to the side. Also, it would have been nice for the person that hooked me up to show me how to disconnect. I have rented many trucks and trailers from U-Haul, and this was the worst for pick up and drop off. You need a bigger lot that is not so crammed.
Lisa LFriendly and organized. I will use this location gif my hailing needs!
Timothy MEasy pick up. In and out in 15 minutes
Paul WTell them what a wonderful crew they have working and that they represent U-Haul with flying colors.
Lynda foffer parking on site or nearby and provide the equipment that customers order instead of calling them after they’ve left to see if they still want it.
Justin SWould not recommend mobile pick when they are closed Sunday, took us about 30 mins to get the code for the lock and we are very tech literate people. App would not scab my ID, could not verify I was at the correct location even though I was directly in front of the building
Breanna NOnly thing was I didn't get offered my receipt emailed to me or a hard copy. And I forgot to ask for it. Thankfully, the information was on the uHaul app.
Patricia KThe truck was very hard on the back and kidneys. VERY rough ride and needed too many breaks along the way. Also sounded like the engine was going out. Scary, but we made it to our destination.
Deneen VContract said pick up in Bloomington. Actual pick up was in Hopkins. Never received notice of location change and no call prior to pick up. I just decided to stop by the Bloomington location the day before and found out about the location change. Need better communication.
James AGreat truck, great customer service, easy check-in and check -out. I went 30 miles out of the way to rent from this group because I knew it would be hassle free! Thanks!!!
Julee KGreat location and the workers were great!
Chad WNice, friendly, accommodating folks.
Brad LGreat experience, customer service and truck. Thanks!!
Julee KIf there’s any change, it should be with the interest of the customer. I reserved a pick up & drop off location closer to me. However, without any notification, without any communication with me, I just got surprise when I drive to the pickup location, I see the pick up/drop off location changed to way far. I also charged for the miles of the new location. Ones I get there, I need told to leave my car just on street take on your own risk. When I sign the paper work, I don’t even asked what tools or equipment do I need with it. In general, I got really bad experience & charged for unnesseray miles. I wouldn’t reffer to anyone to happen to what I experienced. Thank you for the opportunity to express my feeling & hear my voice.
SAMSON LI was very concerned with the hitch and ball. My ball was 1 7/8 inches. A lot of chatter…. I wonder if it should have been a 2 inch?????
Bruce PThis was not my desired p/u location. Had trouble on line today securing rental time. Otherwise everything good.
WILLIAM JDrop off was simple and agent was very pleasant. Super simple process
Jane CVery helpful support at this location. In and out quickly both at pickup and return. The trailer worked great. Thanks for removing trailer from the hitch and placing it back into storage. I noticed that you placed the electrical cap on under the car. Thank you.
Paul BGreat location. They take great care of their trucks. They are clean. The people at this location are great. Helpful and professional. We will keep using this locations.
Michella NEasy transaction.
Kurt DThe gentleman who helped me was fabulous! Efficient, thorough, articulate, very pleasant. I left with a smile on my face because of him.
Ann SAll good. Thank you.
Brian B