El cliente no dejó un comentario.Brian A.
Customer Reviews for Bath Mini Storage II
(Distribuidor de U-Haul del vecindario)
Bath, NY 14810
(@ May St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: 7 a. m. - 10 a. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very polite and helpful staff.DAVID M.
El cliente no dejó un comentario.Rachael H.
El cliente no dejó un comentario.ISTVAN K.
The guy running, and who owns this location was very rude and unwilling to help. Some of this came from his lack of knowledge about many of the U-Haul services, including the moving services. There was even a big sticker in the truck advertising it! When he said that he needed money for the truck, I had told him that money had already been taken out of my account, instead of even having the patience to talk with me for a second, he huffed and called customer service. He then proceeded to hand me the phone, grumbling as he walked back into his garage and started making VERY LOUD banging sounds. My friend that was with me and I both thought that he went into his garage and was hitting something with a big wrench to take out his anger due to my not understanding that the moving services money was what had been taken out of my bank account already. If he had just taken 1 second to listen to what I was saying, taken 1 second to look at my phone, then he would have known what the problem was. This is NOT a location that you should be keeping open! He was very rude to two other U-Haul customers while we were there waiting. This is about the truck. You could tell that it had NOT been cleaned after the last person! There was still actual garbage in the truck, and an old used face mask. The steering wheel was also very sticky and gross! The other issue was that the driver's side door wouldn't properly shut. You had to use all of your force to get the door to close. As a warning about the guy who owns this location. He never asked if I had ever driven a truck before, if I had ever driven a U-Haul before. He never showed me the truck, nothing! I had to even ask which truck that it was in his parking lot. He said with a very grumpy and annoyed voice that it was the "only 20-footer out there!" I even felt dirty just being in his little office. His real business is as a small-town mechanic. His location is not clean, there is no seating if you have to wait. The ENTIRE TIME I had wished that I spent a little bit more and had gone with Penske! The dirty pickup, the extremely rude owner, the dirty truck, the broken door, the HORRIBLE gas mileage, the VERY uncomfortable ride. I have driven box trucks for work, I have driven Penske trucks before, I have NEVER had a ride that was so bad!Todd S.
El cliente no dejó un comentario.Harrison G.
El cliente no dejó un comentario.Elaine S.
Place isn't prepared for trailer rentals as they have hitch's available on site. Was not a smooth transaction as I had to go buy a hitch. Other locations always had hitch's.Tyler W.
El cliente no dejó un comentario.Alie M.
El cliente no dejó un comentario.Michael G.
The gentleman running the store was very rude and wanted to hurry up the transaction. Insisted on signing document without letting me read it and then insisted he needed to leave@9am. Business hours were 9-1 on Sunday. Equipment was fine but customer service was severely lacking at bestRachel S.
El cliente no dejó un comentario.FELICIAJ B.
The owner? was rude and abrupt. We had a pick up time of 8am on a Sunday (with hours stated until 12:00pm) he called and left a message stating that he was closing by 9:00am whether we were there or not literally within feet of pulling into the driveway. He was equally rude during drop off. Some people are just that way, but a little customer service goes a long way.Randy A.
Rental process was smooth and easy. Manager was professional Good job ðŸ'ðŸ¼Pat G.
El cliente no dejó un comentario.Robin K.
El cliente no dejó un comentario.Darla B.
El cliente no dejó un comentario.bonnie M.
El cliente no dejó un comentario.ROGER R.
El cliente no dejó un comentario.Jennifer W.
First time renting a uhaul. Great first experience. Got the job done quick and easy. Will use this service again.Kayla B.
El cliente no dejó un comentario.cheyanne H.
Manager was extremely rude. Barely gave us 30 seconds of his time but expected us to be early. My reservation was for 9 o'clock and he called me at 7:30 AM and pressured me to get there early. I arrived at 8:57 AM. Pointed to our truck, and left us to figure everything else out, and left the promisesJohn M.
Mr Sincerbox was very nice and professional. There was nothing you could do to improve service. The truck was clean and reliable. Thank you again for your service Mr Sincerbox.jennifer S.
Uhaul personnel was very knowledgeable and tried his best to make sure I was happy with my rental even though the mistake was on my end.James M.
My pick up in Bath was very quick and the gentleman was very polite and helpful.Cassie W.
Get some covered trailers to rent on your lotDOUG H.
Always very helpful! Thank you!THOMAS W.
El cliente no dejó un comentario.Ashley R.
El cliente no dejó un comentario.WILLIAM K.
El cliente no dejó un comentario.Paul T.
El cliente no dejó un comentario.Francis R.
El cliente no dejó un comentario.Lisa R.
El cliente no dejó un comentario.Cassie W.
Even though I did not get there until after the Sat noon pickup, the Uhaul man returned to assist me!Aileen F.
John wasn't in the office that day but came in within 20 minutes for the rental. Immediate availability was key when our truck broke down during a move. The 15' box truck rental might have been better than multiple trips with a pickup regardless.MATT D.
El cliente no dejó un comentario.Cynthia M.
El cliente no dejó un comentario.Billy R.
We are always so appreciate of the friendly service we received at Bath Mini Storage. Thank you for always helping our moves go smoothly. We appreciate you!!JON D.
El cliente no dejó un comentario.Michael P.
The gentleman is a complete a**hole. Very rude and grouchy.AUTUMNLEA E.
Truck needed 2 new tires and the Auto transport needed a new tire.Shawana P.
The man at the pickup location was in a hurry and entered the wrong destination... when I went to return the trailer, it was suppose to be returned 3 hours away from the correct destination and a day earlier than what the man said to me originally. After waiting on hold for 27 minutes, the issue was resolved (I thought). I specifically asked if I would be charged for the mans mistake and the representative assured me that I would not as long as the trailer was returned by 5pm. We dropped the trailer off at 4:34 (I have the time stamped photo). I wake up to a $30.24 charge on my credit card for late return. I am not pleased with this experience. Another 23 minute call to U Haul and the issue is still not resolved. I rent uhauls quite frequently for getting supplies when it's raining. I will no longer be utilizing this company.Lydia B.
El cliente no dejó un comentario.Brenda A.
El cliente no dejó un comentario.AMEL D.
El cliente no dejó un comentario.Diana C.
The man in the store could of been more friendlyMindy R.
Everything went great - fast service and the truck was ready to go!Gregory D.
El cliente no dejó un comentario.Denise K.
El cliente no dejó un comentario.Dave O.
Customer Service at this location is below 0. I do not recommend anyone to interact with the person who runs this office. Really bad service.....Alejandro O.
The gentleman who helped me couldn't have been any kinder or helpful. Excellent service.Donna S.
El cliente no dejó un comentario.asa B.
Very helpful!! Pleasant to work withkaren L.
El cliente no dejó un comentario.BRANDON H.
El cliente no dejó un comentario.ROSAMOND B.
No complaints. When I arrived the vehicle was ready, and gassed up. When I returned it there was no issue.PAM C.
The trailer was clean and the fellow that waited on us was friendly. However, the back tire on the passenger side had a slow leak. The problem was mentioned at pickup time. Air was added to the tire but it didn't hold. The tire went flat and cost us half a day of time to get it fixed.AUDREY R.
Nothing-very accomodating to our needs.STEPHAINE B.
El cliente no dejó un comentario.Brady D.
Window was down, interior was wet, stunk like animal poop and rain. The truck itself pulls badly when driving.Katherine W.
El cliente no dejó un comentario.Joseph B.
Nothing. Easy drop offKaren W.
ok to begin with I had trouble from the start. The app timed me out online just as i input the credit card info. Then because I had to do everything all over again it made two reservations at 2 different locations. Then when I called to confirm since I HAD NOT received a call as noted in the reservation the gentlemen I spoke to John was rather rude and short. Top that off with getting on the app being quoted 30.95 and 89. for mileage I get an invoice by email the next day for 164.37. Thats about a 50 dollar difference, and when I called the local rep. I again spoke to John who informed me he was saving me money by charging me 79 rental on the vehicle plus mileage with a free 100 miles. I am sorry but a 50 dollar increase is not saving me money its lining his own pockets. The van windows were so filthy on the inside you could not even see out the mirrors. The high beams were a joke and aimed directly down at the ground making night driving a total joke. When I picked the vehicle up no walk around was done to point out the obvious damage, small dings in back doors and scrapes on passenger side mirror housing. Overall the WORST businessman I have ever dealt with with no personality and an attitude like I was inconveniencing him by bringing him business during the economic downturn. I typically try to spend local, but this is one service I will no longer bother with and will drive the extra distance etc to use penske or ryder. I also was not able to get the app working to check in ahead and pick up the vehicle with no contact. I will not be doing business again through this rep.Gregory B.
Everything at location was good. Easiest rental ever. Will rent here again if I need a truck.kathryn N.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.Holly S.
El cliente no dejó un comentario.Jamie F.
I rented from Bath, NY and was going to Ithaca where we live, but was told that we had to return the unit back to Bath....that we could not return it to Ithaca which would have saved us 42 miles...I thought that Uhaul could be returned to any Uhaul location. I did not understand this from this one location. Just did not seem right but being on a weekend and necessary rental we had to do it.KATHLEEN D.
The gentleman helping me was very pleasant and knowledgeable..dru H.
El cliente no dejó un comentario.STEPHEN L.
El cliente no dejó un comentario.PHILLIP O.
El cliente no dejó un comentario.MICHAEL T.
Great working with Mr. Sincerbox, he was very accommodating!JOHN V.
El cliente no dejó un comentario.DAVID E.
El cliente no dejó un comentario.Andrew P.
El cliente no dejó un comentario.JEANNIE F.
Mr. Sincerbox went above and beyond to help me obtain a trailer for my vehicle despite electronic obstacles with my order. He was friendly, courteous, extremely professional, and awesome!!!JEANNIE F.
Nothing he was great had everything ready to goBrandon W.
El cliente no dejó un comentario.Fred R.
El cliente no dejó un comentario.Daniel W.
Easy drop off- great experience!Lisa N.
I have no complaints.shelli R.
El cliente no dejó un comentario.Edward H.
El cliente no dejó un comentario.shawn G.
El cliente no dejó un comentario.William C.
Everything went great couldnt ask for better service. Even had to keep extra day called the person in charge set it right up. Made our job a lot easier. Thank YouSUSAN W.
Clean and courteousJamie C.
I rented a motorcycle trailer to transport a motorcycle. The UHaul agent was helpful in getting the trailer hooked up to my truck. When I got to my home, I discovered that there was a fair amount of debris in the bed of the trailer. Pieces of plastic, grass clippings, hedge clippings, small stones, flakes of rust, a metal "S" hook, and a metal wire lawn marker. I had to sweep out the trailer before I could load my motorcycle. It seems like returning a clean trailer for the next customer's use would be a given policy with UHaul.Gordon V.
Maybe a larger lot for more equipmentCrystal H.
Nice guy, knew his business, good transactionGUS C.
Access to parking lot was easy to drop off car haul trailer.Robert S.
El cliente no dejó un comentario.Samuel D.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Christine B.
El cliente no dejó un comentario.gerald F.
El cliente no dejó un comentario.Michael H.
Put a crank down jack on your trailers! It is totally ridiculous that this poor guy had to physically pick up the tongue of the trailer and then hold it while I back up and get under it, which luckily I got in the right position on the first try. There has to be a better way. They must make a crank jack that is strong enough to hold up to the rigors of your rentals. Plus, the worst part is that I dropped the trailer off at a different establishment after they closed, around 5:30, which is fine in terms of self checking out the trailer using my phone, but the complaint I have is that I had no choice but to pick that trailer tongue up my self, which is the heaviest thing I've lifted in years, and I build houses and lift things for a living. Please put crank jacks on your bigger trailers, at least. Lifting over 100 pounds should not be part of the Uhaul experience!Thomas S.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Brian M.
Quick and easy. John is a good guy to deal with.Richard M.