Customer Reviews for Bath County Farm & Garden Supply Inc
(U-Haul Neighborhood Dealer)

109 reviews

9268 Sam Snead Hwy   Hot Springs, VA 24445

(540) 839-2165

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 839-2165

9268 Sam Snead Hwy
Hot Springs, VA 24445

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick H 
Rating:
5.0

Customer did not leave a comment.

William F 
Rating:
5.0

provided excellent friendly service

Deborah m 
Rating:
5.0

Always wonderful staff here.

Tripp B 
Rating:
5.0

Customer did not leave a comment.

Sherry C 
Rating:
3.0

Customer did not leave a comment.

Cynthia H 
Rating:
5.0

The only problems I had with the truck there was no back up camera. Need upgrades where that concern

Kerry A 
Rating:
5.0

Customer did not leave a comment.

Christina L 
Rating:
5.0

Customer did not leave a comment.

Teresa B 
Rating:
2.0

Customer did not leave a comment.

Willa H 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

No improvements necessary. Rick always has inventory, and is reliable and friendly!!

Tracey W 
Rating:
5.0

Customer did not leave a comment.

Ricky S 
Rating:
5.0

Customer did not leave a comment.

Kester D 
Rating:
5.0

Customer did not leave a comment.

Kester D 
Rating:
5.0

Try not to change dropoff locations without confirmation. When we booked as not flexible, that meant the dropoff location as well.

Alan M 
Rating:
5.0

This location is always super helpful, they always have the trailer ready for me when I get there, and they are willing to help in any way they can... 5 stars!

Christopher G 
Rating:
5.0

I have rented from, and dropped off at this location before. They've always been nice and helpful.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Cheryl N 
Rating:
5.0

Customer did not leave a comment.

Mackenzie B 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

My Jeep broke down and I had to limp it and the trailer home. Rick the owner of Bath County Supply personally came to my location to pick up the trailer on day of return. I am truly grateful for this and am very happy to see that true Customer Service has not completely gone away. I appreciate Brighton for coordinating this unusual return and thank everyone at Bath County supply for the assist!

David H 
Rating:
4.0

Customer did not leave a comment.

james w 
Rating:
5.0

Customer did not leave a comment.

michael w 
Rating:
5.0

Customer did not leave a comment.

Patrick H 
Rating:
4.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

Keith S 
Rating:
5.0

Very helpful and welcoming

Tim F 
Rating:
2.0

Communicate with customer before charging there card.

tara h 
Rating:
5.0

Bath County Supply is very knowledgeable, helpful and friendly.Very easy rental location.

Tracey W 
Rating:
5.0

Bath County Supply is my hometown u-haul depot. Rick and the rest of the staff are always friendly and helpful. They also carry a full line of hardware and lumber. Great business to deal with.

ROBERT H 
Rating:
4.0

Customer did not leave a comment.

JASON H 
Rating:
5.0

The bath county location is 10 out of 10 everyone a sweet

Trevor P 
Rating:
5.0

Outstanding service and staff

DEBORAH H 
Rating:
5.0

Customer did not leave a comment.

Deborah M 
Rating:
3.0

Customer did not leave a comment.

GARYPAUL L 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K 
Rating:
3.0

We dropped off the trailer after hours on September 26th. We received our receipt via e-mail on January 13th! Why so long?

STEPHENDOUGLAS L 
Rating:
5.0

Customer did not leave a comment.

Deborah H 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

Have the equipment available when I rent. You sent me an email last minute telling me I have to pick up truck at another location. The location was 40 minutes away. Luckily I went by Bath Supplies and found that someone cancelled on a truck. Was able to get truck there. This is the second time I registered at one place to only have you move it last minute. The longer distance is more miles and gas cost to me. You are making additional money on your rentals. Not good customer experience or service. Thank goodness for Bath Supplies checking and saving me time. This is a corporate issue and not local dealers.

Mark H 
Rating:
5.0

Great drop off experience. Rick Neff was outstanding. Friendly, helpful and professional. I would recommend this location highly.

Michael T 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D 
Rating:
3.0

Wasn’t right truck but workers very helpful.

Alisa C 
Rating:
5.0

No recommendations other than the tall skinny guy with glasses out to get a raise! He helped us so much and gave us a deal!

ADAM L 
Rating:
5.0

Excellent customer service.

eve s 
Rating:
3.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Wonderful service!

Donna C 
Rating:
4.0

Watch where corporate office wants to make you return the rental. I reserved mine on line to pick up and return to same place. I get an email after I picked it up to return it some 40 miles away. I emailed them and the changed it but beware

Michael S 
Rating:
5.0

Customer did not leave a comment.

ROBERT H 
Rating:
3.0

Customer did not leave a comment.

Charles R 
Rating:
5.0

Customer did not leave a comment.

Richard N 
Rating:
5.0

Customer did not leave a comment.

THELMA C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

JERRY C 
Rating:
5.0

Get the web site working and responsive but mostly a good experience.

Ron C 
Rating:
4.0

Customer did not leave a comment.

THOMAS K 
Rating:
4.0

Customer did not leave a comment.

WALTER L 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H 
Rating:
5.0

You charged me for extra mileage. However, you changed my pickup location that was quite away further. It was halfway to the next city and was quite away back to get loaded. Because of your pick up location it cost me additional money, which is not fair to the customer.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
2.0

Nobody was there, had to park trailer in front of the store due to no parking and the gate being locked. Locks provided outside wouldn’t fit the trailer to lock it up so had to leave it as it was due to no personnel.

Caleb W 
Rating:
5.0

Overall my only issue is that it is exceedingly expensive .89 cents a mile way too much for a round trip move of about 600 miles - fortunately gas prices are low currently- suggest more reasonable daily rates with some mileage built in like rental cars

Richard M 
Rating:
4.0

The location was fine and helpful it is to bad does not back them up I did not know till the last day if the equipment was going to be there. I have a truck and trailer reserved for this saturday from the same location now uhaul tells me I can pick it up at 230 in buck eye I do not know where buckeye is and your customer service rep did not know either. I will not use uhaul again

Richard R 
Rating:
5.0

Customer did not leave a comment.

Philip D 
Rating:
5.0

Customer did not leave a comment.

Nicholas R 
Rating:
4.0

I would never recommend uhaul as a company. The locations are fine. In route we get a text telling us to drop off the trailer in Buckeye Wv. We live 1.5 hours away from Buckeye over very curvy mountain roads There is a uhaul rental place 8 min from us. We went to the closest location. They could not get the software to show the contact Corporate Uhaul needs to invest in distributed software that is seemless, stays up, provides logical routing and inventory balancing... Uhaul does not work smart.

Stephen L 
Rating:
5.0

This location is excellent! However, the original location I contracted with was deplorable. The location in Covington was exactly 5 blocks from my house. On the day I was supposed to pick up the rental I did everything I was supposed to do and things were good until I got to the part where I was to get a key. No code was given to me and I was told to go inside the dealer to get the key. However, there was no one at the location even though I was there at 9am and the stated hours were 9am to 12pm on Saturday. A phone call to the person listed as the Uhaul agent resulted in me leaving a message as I could get no answer. I then called the Uhaul number of the main Uhaul company. After over an hour of standing in the cold and the rain I was instructed to go to Bath County and pick up a rental truck. This location was a 40 mike round trip from my house, using my gas for my truck when I was literally 5 blocks away from my first location. Uhaul offered a refund and a lower charge per mile but it still ended up costing me quite a bit more than the original price I was supposed to pay. Do not use the Uhaul location in Covington, Va. It is a low class, redneck operation.

Rayburn A 
Rating:
5.0

Customer did not leave a comment.

Chad H 
Rating:
5.0

I was very satisfied with my experience except that they said there was 1/2 tank of gas and in fact there was 1/4 tank of gas. The gentleman that assisted me was so accommodating, I chose not to say anything. You do need to update your information regarding gas mileage, you information says 10 miles to a gallon, your truck got 6 miles to a gallon! Thank you

Nancy S 
Rating:
5.0

Great service. Highly recommend this location for Uhaul services. Thanks Mr Martin A+

Lonnie A 
Rating:
1.0

The last 2 times i returned a trailer they tried to get more money out of me. The 1st time I did a one way rental and turned the trailer in 2 days before it was due and they tried to charge me $80 for extra days even though i was clearly 2 days early...today i did a local in-town rental for about 3 hours and when i returned the 5×8 trailer they tried to charge me another $40 for "mileage"..this location has no clue how to use the uhaul software..and they let me drive off without my tail lights even hooked up (i forgot my adapter) after i hooked the trailer up myself. Ive rented 1000's of dollars worth of uhauls over the years, even worked at a uhaul dealership for a very short time, and this is by far the worst place I've encountered yet. The kids they have working there are clueless.

Jason M 
Rating:
5.0

Customer did not leave a comment.

William K 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
4.0

Easy location to drop off truck or pick up

Peter F 
Rating:
5.0

Customer did not leave a comment.

william m 
Rating:
3.0

We dropped off while closed.

Randall W 
Rating:
4.0

Store closes at 2:00 p.m. on Saturdays. Pickup was also scheduled for 2:00 p.m. if I had shown up later, I would not have been able to get the truck.

ken f 
Rating:
4.0

Customer did not leave a comment.

Rockwell W 
Rating:
5.0

Customer did not leave a comment.

RICHARD W 
Rating:
3.0

Customer did not leave a comment.

Judson W 
Rating:
5.0

Customer did not leave a comment.

Frances B 
Rating:
5.0

Customer did not leave a comment.

Crystal D 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Rick was great to help.

George S 
Rating:
3.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Loved this location! The owner is very friendly!!

Tina T 
Rating:
5.0

Customer did not leave a comment.

patricia m 
Rating:
5.0

Make sure that what you quote online is what you charge.

James M 
Rating:
5.0

Customer did not leave a comment.

gilbert m 
Rating:
5.0

Customer did not leave a comment.

Loretta B 
Rating:
5.0

I was not happy with the fuel policy nor the full day charge for three extra hours.

David G 
Rating:
4.0

Customer did not leave a comment.

susan l 
Rating:
4.0

First reservation was cancelled due to a breakdown...not notified, found out by chance because I called to confirm since it was so far from home and there was no record of it in the system...called corporate, found another, had to backtrack and add hours to the trip due to terrain, not distance, and was told that my tires were too big for the haulers straps, bought $40 worth of extra straps and didn’t need them as the ones on the hauler worked just fine...pickup location was a mud hole but excellent service and attitude...drop off location had no business allowing trailers in their parking lot...nothing bad but overall frustrating

CHRIS F 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

Edwin R 
Rating:
5.0

Great place to do business with

William B 
Rating:
5.0

Customer did not leave a comment.

County o 
Rating:
5.0

Provide more vehicle options to pickup at this location.

Charles G 
Rating:
4.0

False advertising is not a good way to do business. Overcharging customers does not represent a trustworthy company. Not responding to emails does not help to improve customer relations. Social media is a powerful tool to get the attention of potential new customers. Bad reviews spread faster than ever.

Rolf B 
No reviews have been submitted for this location.

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