Customer Reviews for Bath County Farm & Garden Supply Inc
(U-Haul Neighborhood Dealer)

109 reviews

9268 Sam Snead Hwy   Hot Springs, VA 24445

(540) 839-2165

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 839-2165

9268 Sam Snead Hwy
Hot Springs, VA 24445

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick Haynes 
Rating:
5.0

Customer did not leave a comment.

William Fenn 
Rating:
5.0

provided excellent friendly service

Deborah motley 
Rating:
5.0

Always wonderful staff here.

Tripp Brinkley 
Rating:
5.0

Customer did not leave a comment.

Sherry Clark 
Rating:
3.0

Customer did not leave a comment.

Cynthia Haw 
Rating:
5.0

The only problems I had with the truck there was no back up camera. Need upgrades where that concern

Kerry Ann Burnett 
Rating:
5.0

Customer did not leave a comment.

Christina Laughlin 
Rating:
5.0

Customer did not leave a comment.

Teresa Brown 
Rating:
2.0

Customer did not leave a comment.

Willa Hubert 
Rating:
5.0

Customer did not leave a comment.

Christopher Scott 
Rating:
5.0

No improvements necessary. Rick always has inventory, and is reliable and friendly!!

Tracey Williams 
Rating:
5.0

Customer did not leave a comment.

Ricky Seldomridge 
Rating:
5.0

Customer did not leave a comment.

Kester Dingus 
Rating:
5.0

Customer did not leave a comment.

Kester Dingus 
Rating:
5.0

Try not to change dropoff locations without confirmation. When we booked as not flexible, that meant the dropoff location as well.

Alan McRae 
Rating:
5.0

This location is always super helpful, they always have the trailer ready for me when I get there, and they are willing to help in any way they can... 5 stars!

Christopher Gilbo 
Rating:
5.0

I have rented from, and dropped off at this location before. They've always been nice and helpful.

Robert Hamilton 
Rating:
5.0

Customer did not leave a comment.

Cheryl Norton 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Brandt 
Rating:
5.0

Customer did not leave a comment.

Mark M Neale 
Rating:
5.0

My Jeep broke down and I had to limp it and the trailer home. Rick the owner of Bath County Supply personally came to my location to pick up the trailer on day of return. I am truly grateful for this and am very happy to see that true Customer Service has not completely gone away. I appreciate Brighton for coordinating this unusual return and thank everyone at Bath County supply for the assist!

David Hahn 
Rating:
4.0

Customer did not leave a comment.

james withrow 
Rating:
5.0

Customer did not leave a comment.

michael waycaster 
Rating:
5.0

Customer did not leave a comment.

Patrick Haynes 
Rating:
4.0

Customer did not leave a comment.

William Bird 
Rating:
5.0

Customer did not leave a comment.

Keith Savage 
Rating:
5.0

Very helpful and welcoming

Tim Fossa 
Rating:
2.0

Communicate with customer before charging there card.

tara hendershot 
Rating:
5.0

Bath County Supply is very knowledgeable, helpful and friendly.Very easy rental location.

Tracey Williams 
Rating:
5.0

Bath County Supply is my hometown u-haul depot. Rick and the rest of the staff are always friendly and helpful. They also carry a full line of hardware and lumber. Great business to deal with.

ROBERT HAMILTON 
Rating:
4.0

Customer did not leave a comment.

JASON HEINZE 
Rating:
5.0

The bath county location is 10 out of 10 everyone a sweet

Trevor Plecker 
Rating:
5.0

Outstanding service and staff

DEBORAH HAASE 
Rating:
5.0

Customer did not leave a comment.

Deborah Mills 
Rating:
3.0

Customer did not leave a comment.

GARYPAUL LUTHER 
Rating:
5.0

Customer did not leave a comment.

Elizabeth King 
Rating:
3.0

We dropped off the trailer after hours on September 26th. We received our receipt via e-mail on January 13th! Why so long?

STEPHENDOUGLAS LEE 
Rating:
5.0

Customer did not leave a comment.

Deborah Haase 
Rating:
5.0

Customer did not leave a comment.

JAMES WHITE 
Rating:
5.0

Have the equipment available when I rent. You sent me an email last minute telling me I have to pick up truck at another location. The location was 40 minutes away. Luckily I went by Bath Supplies and found that someone cancelled on a truck. Was able to get truck there. This is the second time I registered at one place to only have you move it last minute. The longer distance is more miles and gas cost to me. You are making additional money on your rentals. Not good customer experience or service. Thank goodness for Bath Supplies checking and saving me time. This is a corporate issue and not local dealers.

Mark Hall 
Rating:
5.0

Great drop off experience. Rick Neff was outstanding. Friendly, helpful and professional. I would recommend this location highly.

Michael Trahan 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DRESSLER 
Rating:
3.0

Wasn’t right truck but workers very helpful.

Alisa Cantu 
Rating:
5.0

No recommendations other than the tall skinny guy with glasses out to get a raise! He helped us so much and gave us a deal!

ADAM LEE HUNTER 
Rating:
5.0

Excellent customer service.

eve solomon 
Rating:
3.0

Customer did not leave a comment.

Steven Curtian 
Rating:
5.0

Wonderful service!

Donna Carr 
Rating:
4.0

Watch where corporate office wants to make you return the rental. I reserved mine on line to pick up and return to same place. I get an email after I picked it up to return it some 40 miles away. I emailed them and the changed it but beware

Michael Spurgeon 
Rating:
5.0

Customer did not leave a comment.

ROBERT HAMILTON 
Rating:
3.0

Customer did not leave a comment.

Charles Rupe 
Rating:
5.0

Customer did not leave a comment.

Richard Neff 
Rating:
5.0

Customer did not leave a comment.

THELMA CURTIS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MAHONE 
Rating:
5.0

Customer did not leave a comment.

JERRY CROWELL 
Rating:
5.0

Get the web site working and responsive but mostly a good experience.

Ron Carpenter 
Rating:
4.0

Customer did not leave a comment.

THOMAS KIRCHNER 
Rating:
4.0

Customer did not leave a comment.

WALTER LANE 
Rating:
5.0

Customer did not leave a comment.

DEBORAH HAASE 
Rating:
5.0

You charged me for extra mileage. However, you changed my pickup location that was quite away further. It was halfway to the next city and was quite away back to get loaded. Because of your pick up location it cost me additional money, which is not fair to the customer.

Mark Hall 
Rating:
5.0

Customer did not leave a comment.

Richard Watkins 
Rating:
2.0

Nobody was there, had to park trailer in front of the store due to no parking and the gate being locked. Locks provided outside wouldn’t fit the trailer to lock it up so had to leave it as it was due to no personnel.

Caleb Wilkinson 
Rating:
5.0

Overall my only issue is that it is exceedingly expensive .89 cents a mile way too much for a round trip move of about 600 miles - fortunately gas prices are low currently- suggest more reasonable daily rates with some mileage built in like rental cars

Richard Mandy 
Rating:
4.0

The location was fine and helpful it is to bad does not back them up I did not know till the last day if the equipment was going to be there. I have a truck and trailer reserved for this saturday from the same location now uhaul tells me I can pick it up at 230 in buck eye I do not know where buckeye is and your customer service rep did not know either. I will not use uhaul again

Richard Robeson 
Rating:
5.0

Customer did not leave a comment.

Philip Deemer 
Rating:
5.0

Customer did not leave a comment.

Nicholas Raether 
Rating:
4.0

I would never recommend uhaul as a company. The locations are fine. In route we get a text telling us to drop off the trailer in Buckeye Wv. We live 1.5 hours away from Buckeye over very curvy mountain roads There is a uhaul rental place 8 min from us. We went to the closest location. They could not get the software to show the contact Corporate Uhaul needs to invest in distributed software that is seemless, stays up, provides logical routing and inventory balancing... Uhaul does not work smart.

Stephen Lee 
Rating:
5.0

This location is excellent! However, the original location I contracted with was deplorable. The location in Covington was exactly 5 blocks from my house. On the day I was supposed to pick up the rental I did everything I was supposed to do and things were good until I got to the part where I was to get a key. No code was given to me and I was told to go inside the dealer to get the key. However, there was no one at the location even though I was there at 9am and the stated hours were 9am to 12pm on Saturday. A phone call to the person listed as the Uhaul agent resulted in me leaving a message as I could get no answer. I then called the Uhaul number of the main Uhaul company. After over an hour of standing in the cold and the rain I was instructed to go to Bath County and pick up a rental truck. This location was a 40 mike round trip from my house, using my gas for my truck when I was literally 5 blocks away from my first location. Uhaul offered a refund and a lower charge per mile but it still ended up costing me quite a bit more than the original price I was supposed to pay. Do not use the Uhaul location in Covington, Va. It is a low class, redneck operation.

Rayburn Alfred 
Rating:
5.0

Customer did not leave a comment.

Chad Haines 
Rating:
5.0

I was very satisfied with my experience except that they said there was 1/2 tank of gas and in fact there was 1/4 tank of gas. The gentleman that assisted me was so accommodating, I chose not to say anything. You do need to update your information regarding gas mileage, you information says 10 miles to a gallon, your truck got 6 miles to a gallon! Thank you

Nancy Seery 
Rating:
5.0

Great service. Highly recommend this location for Uhaul services. Thanks Mr Martin A+

Lonnie Altizer 
Rating:
1.0

The last 2 times i returned a trailer they tried to get more money out of me. The 1st time I did a one way rental and turned the trailer in 2 days before it was due and they tried to charge me $80 for extra days even though i was clearly 2 days early...today i did a local in-town rental for about 3 hours and when i returned the 5×8 trailer they tried to charge me another $40 for "mileage"..this location has no clue how to use the uhaul software..and they let me drive off without my tail lights even hooked up (i forgot my adapter) after i hooked the trailer up myself. Ive rented 1000's of dollars worth of uhauls over the years, even worked at a uhaul dealership for a very short time, and this is by far the worst place I've encountered yet. The kids they have working there are clueless.

Jason Mesner 
Rating:
5.0

Customer did not leave a comment.

William Knapp 
Rating:
5.0

Customer did not leave a comment.

David Bradley 
Rating:
4.0

Easy location to drop off truck or pick up

Peter Fowler 
Rating:
5.0

Customer did not leave a comment.

william mahone 
Rating:
3.0

We dropped off while closed.

Randall Witt 
Rating:
4.0

Store closes at 2:00 p.m. on Saturdays. Pickup was also scheduled for 2:00 p.m. if I had shown up later, I would not have been able to get the truck.

ken feinauer 
Rating:
4.0

Customer did not leave a comment.

Rockwell Ward 
Rating:
5.0

Customer did not leave a comment.

RICHARD WATKINS 
Rating:
3.0

Customer did not leave a comment.

Judson Wheeler 
Rating:
5.0

Customer did not leave a comment.

Frances Botkin 
Rating:
5.0

Customer did not leave a comment.

Crystal Deaner 
Rating:
5.0

Customer did not leave a comment.

John Fischer 
Rating:
5.0

Rick was great to help.

George Sanford 
Rating:
3.0

Customer did not leave a comment.

Michael Morgan 
Rating:
5.0

Loved this location! The owner is very friendly!!

Tina Townsend 
Rating:
5.0

Customer did not leave a comment.

patricia milnes 
Rating:
5.0

Make sure that what you quote online is what you charge.

James McCulley 
Rating:
5.0

Customer did not leave a comment.

gilbert mordey 
Rating:
5.0

Customer did not leave a comment.

Loretta Broschart 
Rating:
5.0

I was not happy with the fuel policy nor the full day charge for three extra hours.

David Guyre Guyre 
Rating:
4.0

Customer did not leave a comment.

susan lathers 
Rating:
4.0

First reservation was cancelled due to a breakdown...not notified, found out by chance because I called to confirm since it was so far from home and there was no record of it in the system...called corporate, found another, had to backtrack and add hours to the trip due to terrain, not distance, and was told that my tires were too big for the haulers straps, bought $40 worth of extra straps and didn’t need them as the ones on the hauler worked just fine...pickup location was a mud hole but excellent service and attitude...drop off location had no business allowing trailers in their parking lot...nothing bad but overall frustrating

CHRIS FALLEN 
Rating:
5.0

Customer did not leave a comment.

William Baughan 
Rating:
5.0

Customer did not leave a comment.

Edwin Roller 
Rating:
5.0

Great place to do business with

William Baughan 
Rating:
5.0

Customer did not leave a comment.

County of Bath 
Rating:
5.0

Provide more vehicle options to pickup at this location.

Charles Garratt 
Rating:
4.0

False advertising is not a good way to do business. Overcharging customers does not represent a trustworthy company. Not responding to emails does not help to improve customer relations. Social media is a powerful tool to get the attention of potential new customers. Bad reviews spread faster than ever.

Rolf Brunner 
No reviews have been submitted for this location.

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