Customer Reviews for Bastrop Feed & Supply LP
(U-Haul Neighborhood Dealer)

638 reviews

777 State Hwy 95 N   Bastrop, TX 78602

(512) 321-2638

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 321-2638

777 State Hwy 95 N
Bastrop, TX 78602

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jamey R. 
Rating:
4.0

Customer did not leave a comment.

randy J. 
Rating:
5.0

Customer did not leave a comment.

Zac D. 
Rating:
5.0

Customer did not leave a comment.

Sonny H. 
Rating:
5.0

Personal were all courteous, helpful, and expediant.

Ronnie S. 
Rating:
3.0

Customer did not leave a comment.

jack N. 
Rating:
5.0

Customer did not leave a comment.

Jeanne C. 
Rating:
5.0

Customer did not leave a comment.

Terri R. 
Rating:
5.0

Excellent service, nice people, and very helpful!!

Michael C. 
Rating:
1.0

Truck broke down 2 minutes from leaving and was stuck for 3 1/2 hours waiting for a new truck. Instead I was canceled and had to get a new truck the next day.

ADRIAN Y. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

Sonny H. 
Rating:
5.0

Customer did not leave a comment.

ARIEL O. 
Rating:
1.0

Do not rent out equipment previously wrecked that is a Danger to drive .

Sean R. 
Rating:
5.0

All good

Steven P. 
Rating:
5.0

Great location! It was not my first choice because it was 25 miles away. After picking up the truck and the round trip for the car carrier that is 75 miles or $30. You have to pay for extra miles No fault of theirs. Highly recommended! They had what I wanted when I wanted it and were flexible and helpful. What you need when moving!

Michael C. 
Rating:
5.0

Awesome experience

Charles M. 
Rating:
5.0

Truck was not clean, gentleman at the front desk is very pleasant to deal with

mohamad M. 
Rating:
5.0

Customer did not leave a comment.

Jessie C. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Everybody was so nice and friendly. It was quick and easy. Everything was well organized.

john G. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Omar T. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Aside from being astronomically expensive it was ok. Seems like some price gauging going on here.

aimee R. 
Rating:
5.0

Your computer changed the billing zip code so we were unable to use our debit card at the store. We had to rent online instead, took about 3 hours. This has happened twice at 2 different locations in Bastrop. Very annoying.

Michele C. 
Rating:
4.0

Customer did not leave a comment.

richard F. 
Rating:
5.0

The people at Bastrop Feed are GREAT .Yall are lucky to have them as a dealer. Best Customer service I have gotten in YEARS !!! Good Job .James

James L. 
Rating:
3.0

When I tried to do the self check in for returning the Uhaul and the trailer I kept getting a cannot find your location type message so it would not let me check the vehicle in so I got charged and extra 20 dollars for something that was out of my control. The truck smelled of cigarette smoke and when the A/C was turned on it came through the vents as well. Inside of the truck was filthy with dirt.

Tami D. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
3.0

The entrance to the location was locked despite being told that I would be able to drop the trailer off after hours.

HENRY N. 
Rating:
4.0

Drive way has ruts and some potholes.

Wiley S. 
Rating:
5.0

I was met by friendly, efficient and professional staff at this location. I have used other locations as well, and was very pleased.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Awesome folks and extremely helpful.

david M. 
Rating:
5.0

Customer did not leave a comment.

Melody F. 
Rating:
3.0

Corporate needs to honor reservations that have been booked well in advance. My reservation was not available and I was not notified until less than 12 hours before I was scheduled to pick up. Instead, I had to travel 30 miles out of my way to get 2 small trucks instead of the 1 large I had reserved. Uhaul is terrible and I will never do business and will tell anyone that will listen about my last experience.

Glen B. 
Rating:
3.0

Corporate needs to honor reservations that have been booked well in advance. My reservation was not available and I was not notified until less than 12 hours before I was scheduled to pick up. Instead, I had to travel 30 miles out of my way to get 2 small trucks instead of the 1 large I had reserved. Uhaul is terrible and I will never do business and will tell anyone that will listen about my last experience.

Glen B. 
Rating:
4.0

I had the insurance, but there was a huge dent and giant scratch on the drivers side box portion of the u haul. They didn't say a word about it nor mark it on paperwork. Had I not had insurance and didn't walk the vehicle before pulling out, I'm curious how that would have played out. I hauled brand new furniture and the box had a bunch of bark from trees in t. They mad me sweep it out. It definitely was not my mess but I'm a team player. Other than that the young girl doing all the running was a super hard worker and the paperwork was done quickly. I was in and out on pickup and in and out on drop off..

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Arnoldo F. 
Rating:
5.0

No negative comments on this location. They were professional, knowledgeable and responsive on the phone. Good work ðŸ'

KEN G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

When you say that your doing the paperwork to do it so that we don't have to wait for 30 minutes to do paperwork. If it means getting my info over the phone.

Andres M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

I thought I needed the truck for 2 days and ended up only needing it for one. Was picked it up at 4:45 PM and returned it the next AM before the place opened. I was not informed of exact return restrictions and was charged for both days. This kind of pissed me off, seemed like a good way to scam folks for an extra day......

KRISTANNA H. 
Rating:
5.0

Above and beyond great place to drop off your u-Haul. My God I can't say enough about this location it is just great people clean friendly and just took care of us and everything we needed done it was awesome.

Roxanna N. 
Rating:
5.0

There the best.

Rene R. 
Rating:
3.0

The staff is friendly and easy to work with.

Daniel L. 
Rating:
5.0

No locations nearby had the 6x12 enclosed trailer I needed which made our move difficult. This location at Bastrop Feed and supply was very accommodating and professional compared to the other locations in Bastrop.

jason C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Original drop off site was in Elgin Texas but when we got there they don't accept trailers. Had to go another 15 miles to drop off units rented.

Gary S. 
Rating:
5.0

Flawless experience!

Joe A. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

I check in and out quick with no problems

Barry R. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK R. 
Rating:
5.0

I need to provide you with a promise note, because my bank account did not have enough funds to cover the rental...! But I would rate a 10 on the rental,

Jack B. 
Rating:
5.0

Nothing

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Location is convenient and staff is very friendly and helpful.

Michael T. 
Rating:
5.0

The person that helped us was very nice, looked at all the dings on the trailer , and said this was an older trailer.

stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
3.0

Drop off location was excellent very helpful customer service but that was just a drop off location

Chelsea D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Great team, super friendly. Very helpful.

clifford C. 
Rating:
3.0

Did not return it personally, my brother did

Amy D. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
3.0

Customer did not leave a comment.

Jay A. 
Rating:
5.0

Customer did not leave a comment.

Kathleen N. 
Rating:
4.0

Internet was slow, so it took a while to get the process rolling,

Rodger G. 
Rating:
3.0

Service was fine and courteous, but I had to go 40 minutes out of Austin to pick up the truck, when the main Uhaul center was less than a mile from my loading site.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

rebecca R. 
Rating:
5.0

Customer did not leave a comment.

kaaumoana A. 
Rating:
5.0

Customer did not leave a comment.

Barron V. 
Rating:
3.0

They were very helpful and understanding

RANDY M. 
Rating:
5.0

This location was great and so was Clara's in Smithville, where we rented a truck last week. HOWEVER! Monarch Storage (between Smithville and Bastrop) was NOT GOOD! We had a 4:30 pickup for our truck on Friday, June 19. He was closed when we got there at 4:20 (supposed to be open till 5). We called the emergency number and he said he'd been closed since Wednesday. We called the uhaul 800 number and got switched to Clara in Smithville and she was GREAT! But the guy at Monarch is apparently closed often. There are SOOO many uhauls on his lot. I'm guessing no one can ever get them picked up. Just FYI....

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Anita W. 
Rating:
5.0

great service and knowledge

ken L. 
Rating:
5.0

Great service. Easy use. Highly recommended.

CARLA RENEE G. 
Rating:
1.0

I was charged 30-40 miles more the. the mileage I actually traveled.

Terrance K. 
Rating:
5.0

I have no issue with the pick up location what so ever. My issue is with UHAUL itself. I picked this location because it was 5 min away from my location when I got to this location i got a email at time of pick up saying i needed to pick up my trailer in Dale texas 28min away from my location. luckily the gentlemen at the location helped me out. no thanks to UHAUL reservations at all.

brandi K. 
Rating:
3.0

Customer did not leave a comment.

debra M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
No reviews have been submitted for this location.

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