The directions said where to put the key and had a photo for reference (in a lockbox) but we walked the perimeter of the building and didn't find the box. We finally went inside and the man working inside (it was a gas station) said he would take it. We handed the key to him but we were a bit bothered that the directions didn't match what we found. Part of our experience was that it was the first time we'd rented a Uhaul through this method. It was an okay experience and now we know what to expect for next time.Michael H.
Customer Reviews for Bastrop Country Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Internet was spotty when we tried to drop off the truck. We told the attendant in the store that we could not get on and they said it was no problem. About a month later, I received a phone call that I needed to return the truck. I was very nervous. Ended up the drop off facility did not do their paperwork to acknowledge the return of the truck. I spent a sleepless night but received an email the next day with the receipt of service. I would appreciate fixing this problem. It was very stressful to get the phone call that I needed to return the truck when I did the month before.Angella G.
El cliente no dejó un comentario.Juana B.
Better communicationâ€¦ by far the worst experience I have ever encountered. I was promised a refund and never received. My pick up location was altered without ANY discretion. Had to find out the day of pick up by CHANCE. The amount of times I have tried to reach out to you all, I have failed. I will never rent from uhaul ever again. The only good thing that had happened is that I got from point A to point B.Samantha L.
They couldn't help with customer support.Hector S.
El cliente no dejó un comentario.Melina J.
El cliente no dejó un comentario.Jeff V.
El cliente no dejó un comentario.Nathan F.
El cliente no dejó un comentario.Fernando L.
There is no drop box for the keys. The person working the inside store counter takes them. I wandered around for about 5 minutes outside trying to look for it. Need to adjust the turn in instructions.Josh B.
The truck cabin was not clean/ tidy. My order included a dolly that was not in the truck and I lost rental time to return and retrieve it. The process itself was convenient and helpful.SUSANA E.
El cliente no dejó un comentario.Justin S.
The staff just had me drop off and go and then they sent me my email confirmation paymentwilliam C.
The only problem was I tried to drop it off at the 2 closest locations near me and the internet said they were open. When I got there, they were close. Your express check in online would not work for me so I had to drive it the third location which was a little drive. That was around 3:30pm.Kevin S.
The location was bit off the beaten track and added 10 miles to my trip but otherwise, everything went really well. I will use them again.Patricia B.
The guy at the location was very nice and accommodating. Although, he didn't see that I had furniture pads so I didn't get those in the truck.BRITNEY W.
Was quick and complete. Thanks.Bill C.
Sent me 1 hour from reservation location with no compensation for time and gas.JAMES K.
There was no overnight drop box.FIDEL R.
El cliente no dejó un comentario.DONNEIL W.
El cliente no dejó un comentario.MATTHEW W.
Bastrop Country Corner Is perfectly fine. This rating is for Uhaul corporate. They switched my reservation on the morning of my pickup. I was scheduled for Uhaul at the University of Texas but someone failed to do their job and made me drive 35+ miles outside the city to Bastrop in the middle of nowhere. This inconvenience caused a serious snowball effect for my whole move. Needless to say you have lost all my future business.William R.
El cliente no dejó un comentario.Jennifer F.
El cliente no dejó un comentario.Shawn C.
El cliente no dejó un comentario.Phyllis J.
The pick up location was ridiculous and the guy was insane. It took me over 30 min in the freezing rain and 4 calls to uhaul before i could pick up my equipment. Will never use that location again.Kristina K.
Complete fail on uhauls part. I reserved truck online and to do mobile pickup to make it easier.. DOES NOT MAKE IT EASIER. Gas station attendant understood so little english he told me he didnt know wherr a dollar general location was(500feet from his front door) to not allowing me pickup till i called a number for someone that the uhaul website said i disnt need to do. THEN i get the truck. All looked ok. I drove halfway to my destination listening to what can only be described as tin can rattles then i hit a bumpy toad and i thought the truck was gonna fall apart. Rough driving too. I didnt make my destination and am completely upset at this rental. Ive used uhaul before at actual uhaul locations. They verify vehicles and help u. This gas station pick up is a fail on uhauls end and will coat them their business in the end if not careful. I will probably never use uhaul again.JOHN G.
The guy in the store is rude and barely speaks english. I was sharply directed to the app. Then struggled until it told me it was after hours. Finally, got supervisor to release truck to me. When I returned it, only used $10 worth of gas. I was charged for 175 miles! Cannot get a call back after several emails! It's 02 Jan. Rented truck in October!! Go with Penske. 3 times I've used uhaul-3 times I've been over charged. Not happy.LISA S.
The person did not speak English ( which is ok) and was not able to help whatsoever. I had to call the customer service folks to get the regional sales manager to approve the return. Very nerve wracking to say the least.paul C.
The employee, had no clue what to do. Could not even turn the computer on! Could not even speak English ! Had to call customer service to get a contract emailed to me. Ended up be over an hour late to my car moved.Concetta W.