Customer Reviews for Bass Carpet and Upholstery
(U-Haul Neighborhood Dealer)

461 reviews

400 Benicia Rd   Vallejo, CA 94590

(707) 642-6355

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(707) 642-6355

400 Benicia Rd
Vallejo, CA 94590

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Charged me extra days when I only rented vehicle for 1 day

Zacchaeus Zomaya 
Rating:
5.0

Great service, Thank you

Cetin Gurer 
Rating:
4.0

Customer did not leave a comment.

Miguel Zambrano 
Rating:
5.0

Very full hard to find a parking spot but the employee came out and parked it for me. He was very nice and friendly

Steven Jones 
Rating:
5.0

Actually Nothing great customer service

Paris Thompson 
Rating:
1.0

Customer did not leave a comment.

Angella Benttencourt 
Rating:
5.0

Fast, easy, in and out. Conveniently located. Definitely better than past experiences at other locations.

Steven Babb 
Rating:
5.0

Customer did not leave a comment.

Jay Wright 
Rating:
5.0

Customer did not leave a comment.

gustavo martinez 
Rating:
5.0

Awesome place. No hassle

jeff metler 
Rating:
5.0

Excellent customer service

Debra Reesedill 
Rating:
5.0

Customer did not leave a comment.

David Francheski 
Rating:
4.0

Customer did not leave a comment.

Barry Dunn 
Rating:
4.0

They were just too professional and not good

RATU VERESA 
Rating:
1.0

This was the worst experience I have ever had with U-Haul if it wasn’t short notice and I had somewhere else to get a truck I would’ve done it. that’s for customer care to reach out to me so I can make a complaint and that still did not happen.

Marquis Smith 
Rating:
5.0

Customer did not leave a comment.

Terry Stewart 
Rating:
5.0

Awesome customer service, very friendly. Helped with advice on usage of trailer. Would recommend 10/10

Karl Kulik 
Rating:
5.0

Customer did not leave a comment.

Lula Wright 
Rating:
1.0

On the contract they added 40 extra miles, reported a 1/4 tank when it was empty and added insurance when i declined it on the reservation. Go to the Solano Ave location as its the actual UHaul company. Have been screwed multiple times by the other dealers in town. Sad world we live in

Allen ladi 
Rating:
4.0

Customer did not leave a comment.

April Myers 
Rating:
1.0

Gate was closed. Waited 1.5 hrs to get truck. Owner did apologize.

Caroline Pomperada 
Rating:
5.0

Thank you for the flexibility.

Gladys Banks 
Rating:
4.0

Customer did not leave a comment.

MALCOLM MCCARTY 
Rating:
5.0

Good as is

Jovan Gonzalez 
Rating:
5.0

There is no improvement needed, considering this being a last minute the service provided was fast easy to handle, and I’m happy that I was able to get a truck. i will definitely come back. will definitely come back

Gladys Banks 
Rating:
5.0

Great customer service.

Dean Bass 
Rating:
4.0

Friendly service

jonathan capacete 
Rating:
5.0

Good attitude, very helpful and attentive to our needs.

Casert Bass 
Rating:
3.0

The location worker was extremely kind and helpful but I found the app did not make it easy to know what was going on or how to document any issues with the vehicle so that I would not be charged for damages.

Sarah Reed 
Rating:
4.0

One problem was when I drove out of the uhaul lot , I found the gas was on empty. I stoped at the first gas station I found

Emmett knipper 
Rating:
5.0

Customer did not leave a comment.

Jerry Laird 
Rating:
5.0

Customer did not leave a comment.

Jamie Vance 
Rating:
5.0

Customer did not leave a comment.

Lavenciah Lee 
Rating:
5.0

Customer did not leave a comment.

Andy Mora 
Rating:
5.0

Keep up the good work

ROGELIO ARANDA 
Rating:
3.0

The mileage count was off & I was charged more miles than I drove it (charged 102 miles and only should have been 100) and it was not charged at the rate I was told of $0.99 if at least 100 miles and instead I was charged 102 miles at $1.19/mile. It should have been $99 and I was charged 121.38. I am due a refund of $22.38 +tax.

SHANNON BECKHAM 
Rating:
4.0

Customer did not leave a comment.

Musa Bankole 
Rating:
5.0

Could not turn off the heater so had to drive with windows down to blow the heat out. Heat was not even slightly adjustable. Air conditioning did not work at all.

gerald christiansen 
Rating:
2.0

This store does not have a pull through for pickup or returns. We returned the trailer, no one met us, and we had to push it by hand back up into the rental lot.Both of us have bad backs, we were there for the rental, not to do the heavy lifting.

Marty Chin 
Rating:
1.0

wasnt open , had to call, ill be there in 10min 945am

William Belmonte 
Rating:
2.0

The location was ok but the people who worked there were not professional. There was no gas in the truck. They didn’t explain how many miles I had for my trip and that anything over that I would be charged.

Tara Wayne 
Rating:
1.0

Have employees on site. I had to call someone on their cell to come help me.

Neal Kimble 
Rating:
2.0

Vehicle had low tire pressure in two tires. Agent said it had just had a tires replaced so the TPMS may not have been reset. Despite this I put air in the tires to ensure I didn’t have a flat. The oil life was at 0% When I rented, verbally told the agent what the gauge read for 1/4 tank, the agent acknowledged this. The agent emailed the contract last thing and didn’t receive it until I left the lot. Turned out the contract had the fuel listed at 15/16 of a tank and I was charged for fuel refilling at $8 a gallon. It took hours to get ahold of an agent via online chat to get this rectified.

JONATHAN LEVY 
Rating:
5.0

Customer did not leave a comment.

mohamad ali 
Rating:
5.0

I loved the quick response and convenience I had at this location. Deano was great with customer service. I will definitely be back to this location as well as recommend others. Thank you Deano! Singed, lauran

LAURAN JOHNSON 
Rating:
5.0

Nothing is fine the way it is.😀

Vanessa Walls 
Rating:
5.0

Customer did not leave a comment.

KIM BROOKS 
Rating:
5.0

I always like to have the truck full of gas and then return full, but I can do it for a partial tank as well. Overall I got very good service. Thanks.

Michael McCulley 
Rating:
5.0

Make sure I get the money back. That is owed

Michael Evans 
Rating:
5.0

Customer did not leave a comment.

Jian Huang 
Rating:
5.0

Good

hector Candelario 
Rating:
5.0

Customer did not leave a comment.

Steven Corwin 
Rating:
5.0

Customer did not leave a comment.

karlo moya 
Rating:
5.0

Customer did not leave a comment.

William Hoskins 
Rating:
1.0

I couldn't use the truck because it was filthy and filled with poop. I returned it and i was told that i won't be charged but they still charged me.

Nouf Alhazmi 
Rating:
4.0

Dean delivered great customer service!

Rebecca DumlaoRuaro 
Rating:
4.0

The area is a little rough, but the service was really good. We like Dean, he is efficient and friendly! Thanks.

Jessica Brooks 
Rating:
1.0

The owner lied amount of gas the vehicle was returned with, he wasn't there when I returned it so its my word against whatever he decided to enter on the receipt. He also specifically told me that people had been stealing gas from his trucks. Total scammer! I would never rent from the location again.

Katie Rich 
Rating:
3.0

Dean is great. Always picks up when I call. I would like to drop off my equipment earlier than 9am, but I guess this location doesnt get as much traffic as the Solano ave or new Benicia location.

ZACK HUBBARD 
Rating:
5.0

I was very happy with my rental. I appreciate how everything was done on your app and that the equipment was timely, clean and in great condition! Thank you for choosing dealers that care about your business. It was all very easy, fast and affordable!

Edward Basurto 
Rating:
5.0

Customer did not leave a comment.

Aladdin Woodward 
Rating:
4.0

Customer did not leave a comment.

Edgar Salcedo 
Rating:
5.0

Customer did not leave a comment.

Charles Wolfkill 
Rating:
5.0

Great job guys!

Caleb Granier 
Rating:
3.0

I found the overall experience to be very personable and efficient, and I would rent from them again, as well as recommend them.

MICHELLE MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Moises CruzAlmanza 
Rating:
3.0

Customer did not leave a comment.

george fletcher 
Rating:
5.0

Great service!

traci brooks 
Rating:
5.0

Customer did not leave a comment.

CHARLES MCANINCH 
Rating:
5.0

Customer did not leave a comment.

charles mcaninch 
Rating:
5.0

Customer did not leave a comment.

JAMES GALBRAITH 
Rating:
1.0

Van was not cleaned. Had issues with first cargo van. Returned it, got another van not cleaned. Everything seemed to be fine until it Rained. I discovered there was no weather stripping around the rear doors and water leaked in on equipment.

CLIFFORD BLUEITT 
Rating:
5.0

Customer did not leave a comment.

George Affolter 
Rating:
5.0

Customer did not leave a comment.

NICOLE LONG 
Rating:
1.0

Improve Everything they gave me the truck on empty with the gas light on and charged me for 1/4 of a tank of gas and they charged a cleaning fee when the truck was filthy when we got it that is unacceptable

EDUARDO RAMOSRANGEL 
Rating:
1.0

THIS COMPANY HAS COMMITED FRAUD AGAINST ME!!! AND I AM VERY UNHAPPY WITH THIS PLACE OF BUSINESS ...I WAS NEVER PROVIDED A RECEIPT UPON LEAVING AND THEN THEY CHARGE ME FOR MILES I DID NOT USE!!!AND THEN THEY CHARGE ME $755 FOR 12 DAYS OF USE WHEN I NEVER USED THE TRUCK FOR THAT LONG...I USED IT FOR 1 DAY!!!THEY NEED TO RETURN MY MONEY AND KEEP THEIR STICKY PAWS OF MY CREDIT CARD!!

SARAH ORULLIAN 
Rating:
5.0

Great customer service

Keri Wilson 
Rating:
5.0

Local store worked hard to meet our immediate need for a moving van

DANIEL LEVIN 
Rating:
2.0

Truck was not prepared for pick up (tables 4 big ones left in it) VERY dirty blankets I wouldn't give to a homeless person to use. Staff could not explain clearly the breakdown of the expenses I was charged when I challenged the amount because I drove less mileage than my estimate, so why would my final price exceed my original balance at pick up. Location is FILTHY, FILTHY and the truck had not been disinfected, so I used my products to clean it so I could feel comfortable driving it. Staff did not have mask on and apparently do not take Covid 19 pandemic seriously. I will never pick up for there again.

ALICIA JONES 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINE CRUZ 
Rating:
1.0

Made reservation with uhaul for a time the location wasn’t open for another hour. Once received truck was filled with garbage in the cab and truck. And to move items out and clean ourselves.

JORDAN WAGGONER 
Rating:
3.0

Customer did not leave a comment.

Shedrick McDaniels 
Rating:
5.0

Great Customer

LATEASHA MURPHY 
Rating:
5.0

When we arrived at evening time, the U-Haul Attendant was available. He helped us by being nearby, and took the truck and key. We want to express our gratitude for the thorough, professional and complete assistance we received from the moment we rented the truck. ***THX U-Haul *** Walter Barnes and Laura Ayala

WALTER BARNES 
Rating:
3.0

Very friendly gentleman helping me. However, the truck wasn't quite ready at time of pickup. Easy check in and out.

Kenneth Gonsalves 
Rating:
5.0

great services

MIGUEL ALVAREZASHBY 
Rating:
3.0

Customer did not leave a comment.

WARREN SANDIEGO 
Rating:
5.0

Customer did not leave a comment.

STEVEN WALKER 
Rating:
1.0

This was my worst uhaul experience ever. The shop didn’t look like a uhaul store. There was one guy there who didn’t know anything about uhaul. There was nobody there to help at first. He had to call someone who was apart of the uhaul to come and that took 5 minutes of us standing around then we had to wait for him to turn the computer on which took another 5 minutes just for him to ring me up on his handheld device. It was sketchy asf! Then once we were finished with the transaction he just gave us the keys and that was it. He never told me to check the mileage or do an inspection around the vehicle. Even though I already knew to do it from renting previously with you guys. There was a scratch on the front but the drivers side and he tried to blame it on us when we got back. Then when I got in the car to check the miles and gas, the miles were at 81562 and the place we were going in total was only 15 miles meaning when we dropped it off it was at 81577. When I checked my emailed receipt he over charged me for the mileage. He charged me 24 miles. Then when I tried calling the store he answered the first time and told me to come by and get my refund. When I got there I called him ( like he asked ) and the phone wasn’t even ringing meaning he had blocked my number because I had my boyfriend call on his phone and the call went straight through to him. Then he said he was going to send someone out to give us the money in cash and it took 20 minutes for him to do that and the guy came outside shirtless and in sandals. It wasn’t even the guy who worked for uhaul it was some random guy . I’m very disappointed if I could get a full refund I would . He overcharged me and knew exactly who I was. If I never checked my receipt he would’ve gotten away with charging me 10 extra miles … then he had the audacity to block my number after he told me to call him when I was outside. Highly DONT recommend this place for anything!!!! Very sketchy and looks like a chop shop ! Never again !!!

Jordan Ealy 
Rating:
5.0

Customer did not leave a comment.

SANDRA RODRIGUEZRAFAEL 
Rating:
2.0

Returned truck on holiday, the facility was fenced and locked, parked on street and used drop box but wasn’t really sure if process was ok but it did work out. Received an email confirmation the following day saying transaction was complete. Maybe experience would be better during normal hours.

Peter Woods 
Rating:
3.0

The guy I spoke to said since I was driving so far he would drop the mileage from $1.19-$.99 a mile. Him and his website I believed he would be open on Sunday for me to talk about the charges as I said it for 45 minutes waiting on him finally called him he said he was not open he will take care of it on Tuesday. The bill came to me on Tuesday afternoon and it was still $1.19 per mile and I don’t understand What all the extra charges are for.

AARON THORNE 
Rating:
5.0

Customer did not leave a comment.

SOPHIA BUSTER 
Rating:
1.0

Owner did not show up to open at 9 and had us all waiting, it took a customer looking up a number to reach the owner personally, then he instructed the owner of the neighboring business to give us keys. I reserved it for 4 hrs was supposed to be billed $54. I had it a hr and a half, returned it, a d got billed $124 for an hr and a half! Terrible. Not to mention because the truck was out on the street someone had broke the gas intake door, which made it extremely hard to fill it up. I have reached out to the email that was given to me in the reciept to complain about the charges, and it came back undeliverable

Tina Smith 
Rating:
4.0

The young man assisting me with my reservation was very kind, helpful and courteous.

KAY KONOPASKE 
Rating:
5.0

Customer did not leave a comment.

JESSICA PAVER 
Rating:
4.0

Excellent customer service

SPENCER TYRUS 
Rating:
3.0

Customer did not leave a comment.

CARLOS DELAO 
Rating:
3.0

Customer did not leave a comment.

RONALD MCCONLOGUE 
Rating:
5.0

I will come back for my U-Haul service

Roxanne Irwin 
No reviews have been submitted for this location.

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