Customer Reviews for Basin Moving & Storage
(Distribuidor de U-Haul del vecindario)

262 comentarios

657 S 620 W   Roosevelt, UT 84066

(435) 722-0564

Horarios de la ubicación

  • Lun.: 10 a. m. - 5 p. m.
  • Mar. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(435) 722-0564

657 S 620 W
Roosevelt, UT 84066

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 10 a. m. - 5 p. m.
  • Mar. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Steevi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Excellent service and equipment

patricia C. 
Clasificación:
1.0

I returned two trucks I had and the moving blankets and told the lady they were in the truck. She said it's was okay and didn't have to check. Then I get a $400 charge on my credit card for missing blankets! Do not trust this woman! She's a crook. Will never use Uhaul again.

GARY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
4.0

El cliente no dejó un comentario.

jimmie B. 
Clasificación:
1.0

I was given a damaged vehicle to drive back that needed to be transported to my destination to be repaired. It was a completely horrible ride. The shaking … as though I was riding a bull vs a modern vehicle the whole time, the grinding and the weird noises in the engine, I'm going to be seeking a refund, because according to the people I turned the vehicle into, it was completely unacceptable of them to have me drive a damaged truck to get it into position for repair.

JULIA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allison W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie B. 
Clasificación:
4.0

Inside windows dirty, visibility was bad first night driving. Much better after a good clean. I know there is a shortage, but driving 2 1:2 hours to pick up a truck when moving took a lot of valuable time and almost half a tank. You could offer a discount for someone who has to make extra effort to use your products

Rick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

Bonnie is amazingly helpful and friendly!

Farrah O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

Nothing to change. Bonnie has always been super nice everytime we dropped off a truck.

George N. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa C. 
Clasificación:
5.0

Excellent Service, Excellent Equipment. Thank You!!

Jeremy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Meloney N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nery R. 
Clasificación:
5.0

Uhaul did not have my truck at my guaranteed pick up time and required me to drive an extra 80 miles round trip to pick up my needed reservation

Casey S. 
Clasificación:
2.0

Even though it was during business hours posted online, no one was there when we went to drop off the uhaul, just a sign saying they'd be closed the rest of the day. We were unsure where to park the truck and towing trailer.

Kelsie D. 
Clasificación:
4.0

I drove 1800 miles in a truck that had no AC and the heat would not turn off. I am beyond passed off and when I call 800-gouhaul I sit on the phone for over an hour and then get disconnected. You need to do something to make this right. I had to stop twice just to get a shower because it was 100% miserable. The check in location confirmed the heater/AC problem and told me that you would refund my money. It was dangerous to be in a truck blowing hot air in over 100 degree temperatures. It fatigued me to the point that it was dangerous for me to drive. Please contact me to remedy this. 931-218-0631

Charles K. 
Clasificación:
4.0

The trailer needs worked on there was only one brake light that worked and the turn signals did not work. I specifically reserved a 6'x12' trailer to haul certain items in and I feel like your trailers should not be advertised as 6x12 because they are not 6' tall on the inside like the picture on the wall inside of the trailer says. I was very disappointed

John K. 
Clasificación:
5.0

Nothing that I can think of. Everything was very professional and very easy. The lady that runs this U-Haul was very easy to work with, knew exactly what she was doing and very sweet and nice. Please let her know we really appreciate her.

Melody A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
5.0

Great job with everything!! Awrsome service!

joseph N. 
Clasificación:
5.0

Great hours!! Very helpful

Jeremy W. 
Clasificación:
5.0

The lady manager is awesome!

Kent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

heather F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine Y. 
Clasificación:
3.0

I drove 2 1/2 hours one-way from Salt Lake City to get a truck which seemed very excessive.

William O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry B. 
Clasificación:
5.0

Nothing a person that helped us went way out of her way was kind family my son and I had been in an auto accident she actually opened up the store to help us get a rental truck one of the best experiences I've ever had in my life I would give her a 10 star if it were possible

brad R. 
Clasificación:
5.0

The lady was super nice and helpful had a great conversation with her but I had to explain I will never use uhaul again because of being forced to do business at pick up location I don't feel safe going to Tracy's because I'm a disabled vet that can't defend my self

Brian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn P. 
Clasificación:
5.0

All was good

ALBERT P. 
Clasificación:
5.0

Bonnie is the best!! And she has the sweetest dog Roxie!

Jerry D. 
Clasificación:
5.0

I didn't catch her name but she was great. Regional office lady was a nightmare. Yes, I checked the box that said that specific location didn't have the truck - I had to select a location. A call a few minutes later the guys said they would have one close. But days later when talked to the lady she was a pain and made the experience very bad overall.

Kyle D. 
Clasificación:
5.0

Very Helpful and Great Customer Service

MARVELLA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANA C. 
Clasificación:
5.0

Super great service. Uhaul made our move a lot easier. I recommend this location!

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

chet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

I truly enjoy working with Bonnie and I definitely will work with her again

rex C. 
Clasificación:
5.0

The process to rent the truck was over one hour. Should be faster.

valeria C. 
Clasificación:
5.0

I find the Uhaul personnel top notch and the service from her is above any other. Thank you so much for helping us feel like family!

Jesse C. 
Clasificación:
2.0

When I was finally able to get into the truck (the online/app approval process took forever, while I was standing in the cold being stared at by the lot owner and her crazy dog) there were a bunch of tires in the back. I had to unload the tires onto a loading dock at the lot before I could take the truck.

Aaron C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Oliveti P. 
Clasificación:
5.0

I was very satisfied with the service I tevrivef.

paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Very nice lady.

melissa M. 
Clasificación:
5.0

Bonnie did an excellent job getting all the paperwork done and helping us get the trailer connected. Also, she helped with the disconnect upon return.

kim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ M. 
Clasificación:
4.0

Tail light problems with the Trailor not my pickup! The Trailor was clean but had wiring issues. Had my truck checked out by a GM Shop!

rob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel P. 
Clasificación:
5.0

Best experience I've ever had with U-haul!

Arthur F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BREANNA C. 
Clasificación:
5.0

Fast contactless return. Clear and easy to follow instructions. Gracias.

MALISSA G. 
Clasificación:
4.0

It was all good..

RONALD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK B. 
Clasificación:
3.0

Paving the gravel road going to the Uhaul and storage would make for a much more pleasant experience. The woman who helped me with the return was very kind and pleasant.

Brian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

WANDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mel M. 
Clasificación:
5.0

oops, answered this in the previous comment box already.

Thomas F. 
Clasificación:
5.0

Bonnie was so patient and helpful in our pickup date due to changes in our schedule. Nice having someone that still knows customer service.

Ikie P. 
Clasificación:
5.0

Bonnie is fabulous! Always helpful and friendly.

Paul L. 
Clasificación:
5.0

The cab smelled heavily of cigarette smoke. It was almost unbearable climbing in. Please do not allow smoking in your vehicles. And if it does happen, don't rent it out until properly cleaned.

Eric L. 
Clasificación:
5.0

Bonnie was fantastic!

Paul L. 
Clasificación:
1.0

I reserved a 6x12 trailer. The day before pickup when I was checking in I noticed that it said 5x10. You automatically changed the size and didn't even let me know. So we had to settle for that size because it was too late to find another one. We had to leave stuff behind because we couldn't get it all in the smaller trailer. Then to top it off, when we went to pick it up we waited an entire hour waiting for the lady to process a payment because of computer issues. We had time commitments that we missed because of that extra hour. All in all it was a terrible experience. If there was another rental place I would never used u haul again. Even if it cost more money.

Janene B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Beau L. 
Clasificación:
5.0

Very helpful staff , very friendly , answered all the questions I had and we had a very positive experience . Gracias

Russ M. 
Clasificación:
5.0

Yes lady that worked there was very nice and I enjoyed the visit thank you

Alonzo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian P. 
Clasificación:
5.0

Super quick and easy. Thorough to make sure things are working and set up right before you go.

Thane G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

Thank you so much for making this the easiest rental ever!!

Brigham Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

donny H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica Elaine C. 
Clasificación:
5.0

Bonnie was very nice and very accommodating! I will definitely use her services again when I need a trailer or cargo truck. Highly recommend her! Dan

dan F. 
Clasificación:
5.0

Loose the aggressive dog.

Marc Y. 
Clasificación:
5.0

I have no complaints I always recommend U-Haul to my friends and family and I use the service is quite often. I live in Roosevelt Utah and I do all my business through Bonnie Needles she is very polite and always available. Always has the size I need!

christina F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deziree C. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrea E. 
Clasificación:
5.0

El cliente no dejó un comentario.

emily B. 
Clasificación:
5.0

Bonnie is wonderful to deal with. She is friendly and very helpful. ¡Gracias!

taddeo T. 
No se han enviado comentarios para esta ubicación.

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