Customer Reviews for Barrys True Value
(U-Haul Neighborhood Dealer)

585 reviews

7822 N 12th St   Phoenix, AZ 85020

(602) 485-7933

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 485-7933

7822 N 12th St
Phoenix, AZ 85020

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
2.0

Truck should have not been rented out. The passenger side mirror was not working properly. After adjusting, it would drop down and out of position. So basically you are driving blind on the right side. Also, the instrument which turns the lights on/off was taped into position so when trying to turn the lights on, the light instrument falls into the dash. And it turns out the store which rented the truck knew about the light situation. Both items are very dangerous.

VICTORIA K. 
Rating:
5.0

Customer did not leave a comment.

RAUL G. 
Rating:
1.0

Lights did not work, slow service

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

KARLA L. 
Rating:
5.0

Uhaul customer service extremely rude, not given enough miles to get from location to location. Customer service said mileage was only from pickup city to major city which was short by quite a few miles which were charged to me. Very dissatisfied

KENNETH SCOTT U. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GLEN B. 
Rating:
5.0

Customer did not leave a comment.

Serina P. 
Rating:
1.0

The charges are ridiculous

ALBERTO L. 
Rating:
5.0

This has been my go to place to rent, they are always friendly and helpful.

CHRISTIAN G. 
Rating:
5.0

Finding the office location . Then looking for the person to complete the closing. Thanks

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Caroline C. 
Rating:
5.0

Customer did not leave a comment.

Kristi S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Elaine T. 
Rating:
5.0

Only suggestion is to have the young lady who helped me help them!! Friendly, helpful and knowledgeable she made this a 5 star experience!!!

ALBERT J. 
Rating:
5.0

The truck was newer than the one I used the last time I rented from a different UHaul location in Tempe. It was clean, handling was better, and the staff who processed and prepared everything were extremely kind and professional. I'll be using this location for all of my UHaul moves in the future.

Alexandra L. 
Rating:
5.0

Minor repairs needed. Driver side viser did not have a clip to secure it. Other than that it was great.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

CAROL A. 
Rating:
5.0

Faith went over and above to make sure everything was right. Excellent experience all the way around.

SANFORD MICHAEL G. 
Rating:
5.0

All good!

dan K. 
Rating:
5.0

Customer did not leave a comment.

XAVIER M. 
Rating:
4.0

I think that when making an online reservation, the Uhaul employee should take into consideration that the customer may now be familiar with area or city that they're moving to. Both my pick up and drop off locations were 25-40 miles from my load and off load points. Excessive driving (towing) while in an uncomfortable or unknown driving position.

KATHY G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Everything was great

DOROTHY C. 
Rating:
5.0

The staff at True Value are the best crew I've dealt with at any hardware store. They truly care about customer service and that today is lost. More stores can learn a thing or two about great customer service from Barry's True Value. I have sent people in the area there for the past 7 years. Big thanks to the staff at Barry's True Value

JASON R. 
Rating:
5.0

Customer did not leave a comment.

TERESA A. 
Rating:
5.0

Customer did not leave a comment.

ARIANA E. 
Rating:
5.0

Customer did not leave a comment.

Herby B. 
Rating:
5.0

Customer did not leave a comment.

JACOBUS B. 
Rating:
4.0

Russ was a great help.

ALFRED J. 
Rating:
3.0

Make sure all trucks have closing latches

PHILLIP M. 
Rating:
3.0

Customer did not leave a comment.

DAMION L. 
Rating:
5.0

Customer did not leave a comment.

leslie V. 
Rating:
1.0

Make signs for returning uhaul trucks easier to find.

Brenton P. 
Rating:
4.0

The young man who took are info and got us the truck was very kind, quick and helpful. We would rent from here again for sure. Thank you!

JOSEPH A. 
Rating:
5.0

It was super easy to reserve online and pickup was a breeze. The young man who helped us was very friendly and it all went smoothly. The location was great for us and very easy to get in and out.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

MARY MARTHA H. 
Rating:
5.0

They were extremely friendly. Excellent customer service.

Karma F. 
Rating:
5.0

Customer did not leave a comment.

CHESTER THOMAS H. 
Rating:
5.0

Great customer service all around

Christian J. 
Rating:
5.0

Very helpful associate! She was super awsome 10/10

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
3.0

Customer did not leave a comment.

Jeremiah M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
3.0

Customer did not leave a comment.

MATTRICE C. 
Rating:
1.0

The manager was rude to me on the phone. Front counter person at Ace acted like I was not a priority over the Ace hardware clients.

DAMON A. 
Rating:
4.0

Customer did not leave a comment.

ROY P. 
Rating:
5.0

Easier upload of drivers license

LILIANA R. 
Rating:
5.0

Customer did not leave a comment.

Stacy R. 
Rating:
5.0

Customer did not leave a comment.

SIONE F. 
Rating:
5.0

I a

PRISCILLA C. 
Rating:
5.0

Fantastic staff here, love this hardware store

SUSAN K. 
Rating:
5.0

Always hire nice folks like those that helped us!

karl D. 
Rating:
5.0

Nice people...a true pleasure.

karl D. 
Rating:
5.0

Easy to find location, very helpful staff. Overall a great rental experience.

Beckett A. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
4.0

Customer did not leave a comment.

Shalonda M. 
Rating:
4.0

Customer did not leave a comment.

JACK N. 
Rating:
5.0

Customer did not leave a comment.

KRISTOFFER A. 
Rating:
5.0

Customer did not leave a comment.

ISAAC B. 
Rating:
4.0

Availability of smaller rental vehicles, i.e., a van or PU truck would have made the experience an excellent rating.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Abdiel M. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA G. 
Rating:
4.0

Easy entry and exit!

JAMES B. 
Rating:
5.0

Great customer service, polite and professional.

MICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

MAURICE G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Trenton D. 
Rating:
3.0

They don't have a clear sign of where to go in there store to get the truck. I went to 3 different register locations before they sent me to the right one. Park in back of place and walk though the gated area 1st desk on right is the one you need folks.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

BRETT B. 
Rating:
5.0

I'm old school and like a hard copy of my charges. Not everyone has printing capabilities. Thanks for the great service.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
3.0

TRUCK was dirty on outside in large areas. Customer service was great.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

I had one of the very best experiences of all the times I have rented over the past 30 years. The difference is not so much how old or well maintained the equipment ibut rather the people offering the service, the human connection part that let's you know you've chosen the right place. if yocould do anything to improve your service for future customers, I would only be able to suggest that you put all your future associates through a customer service training coarse with the sales Rep who I had the pleasure to be served by, Mandy, she is what customer service is and should be. I will definitely call Mandy at the same Uhaul location for all for future rental service! thanks, Terry rented on Jan. 21, 2021.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

BRYCE B. 
Rating:
5.0

The equipment was clean on the inside but the outside was very dirty. Both people that helped me were very professional and friendly. A great combination.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Kendra L. 
Rating:
5.0

Perfect good directions big parking lot Easy to return the trailer. Matt was a big help. Thanks.

Thomas C. 
Rating:
4.0

Be very clear with the amount of gas expected. I'll be sure to take a picture of the fuel gauge as soon as I get the truck next time. I thought I had done the right thing, filling the gas up as much as I did. I was told it wasn't enough so I had to drive and fill up with more gas. I left feeling like I had been cheated. Everyone was polite but that was a sore part of the experience.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

Fred L. 
Rating:
5.0

Customer did not leave a comment.

ISABELLE H. 
Rating:
5.0

Customer did not leave a comment.

Grace S. 
Rating:
5.0

Faith was phenomenal. Great customer service. She went the extra mile in helping me out.

Deborah Z. 
Rating:
5.0

The lady who helped me was super nice and helpful. I think her name was Yvette but I'm not sure. Overall, super easy process and I would recommend.

Jillian M. 
Rating:
4.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

catherine L. 
Rating:
3.0

Customer did not leave a comment.

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

WILFRED D. 
Rating:
3.0

Overall the truck and rental process were great. However, staff that were at the desk when I was picking up the truck could use some more professionalism... Not wearing masks, referred to a police officer as "retarded" that was directing traffic on the street outside of the store, among other inappropriate comments.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
5.0

Barry's True Value was not listed as a drop off location in the database when we indicated we would like to use it. Barry's also said they rarely get 20' or 26' trucks and were pleased to get one. Wonder if the database needs to be updated so they are recognized and could get more trucks. We'd like to support their business in this way.

Grant N. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top