Customer Reviews for Barrys Automotive
(U-Haul Neighborhood Dealer)

198 comentarios

2618 Lititz Pike   Lancaster, PA 17601

(717) 581-9294

Horario

  • Mon–Fri
    7:30 a. m. - 5 p. m.
  • Sábado
    7:30 a. m. - 1 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(717) 581-9294

2618 Lititz Pike
Lancaster, PA 17601

Servicios en esta ubicación:

Horario

  • Mon–Fri
    7:30 a. m. - 5 p. m.
  • Sábado
    7:30 a. m. - 1 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Hardik M. 
Clasificación:
5.0

Barry's had an ample supply of equipment on site. the mechanic was extremely helpful and had pump gas on site if you needed to fill up after hours for convenience. I will be using this location in the near future.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON T. 
Clasificación:
5.0

Galen went out of his way to be helpful, thanks!

DAVID E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas S. 
Clasificación:
1.0

This was my worst experience with uhaul. I have rented uhauls before and it was always easy but we did not enjoy this experience. It was the worst experience. The truck was old and bouncy. In my experience with uhaul we always could pick up the uhaul and drop it off at the closest uhaul location. However we were told that we couldn't do this and had to bring it back to the original location or else we would be charged a large amount of money. This made our mileage go up because the original pick up location was not close to our new house. Then I filled up the truck prior to turning it in but was charged for 3 gallons of gas. When I turned it in the guy didn't want to go out to check it because he said he was busy doing something. I should have told him that we had to go check it because I was charged for gas I know was not needed. The tank was full. I would never go back here!

Diana R. 
Clasificación:
3.0

Picking up truck via app was a nightmare

Danny D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis Y. 
Clasificación:
3.0

The truck that I rented had serious issues with the transmission. When shifting to the second gear, the transmission vibrated violently every time. At 60 mph, there was a loud whining sound suggestive of metal on metal. I expected a breakdown throughout the entire 10 hour trip.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

noufoh D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN F L. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

Very friendly and efficient.

sally M. 
Clasificación:
5.0

Service was amazing

ISIAISAH D. 
Clasificación:
5.0

Great experience. Will use agin

jesse M. 
Clasificación:
4.0

Everything went smoothly. They made extra effort to be sure the vehicle I'd reserved was available at the requested pickup time.

Robert U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adorian L. 
Clasificación:
3.0

The 19.99 sales pitch is bogus. Try 75 dollars for less than 4 hours.

Angie E. 
Clasificación:
4.0

Good location. Helpful staff & quick service.

Ted L. 
Clasificación:
5.0

Get more vehicles to be available for the demand that is out there.

Robert C. 
Clasificación:
5.0

Vehicles that often come in from other locations are not kept as clean as this location does.

Michael B. 
Clasificación:
5.0

very nice and kind service! I highly recommend this store to all.

Jong K. 
Clasificación:
5.0

Very fast and professional, thank you.

Jason T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie I. 
Clasificación:
5.0

Replace old truck

Colin F. 
Clasificación:
5.0

Great customer service. He helped me hook up the trailer. Great experience.

MAHMOUD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD D. 
Clasificación:
5.0

Nothing - very positive experience.

JAMES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Derartu K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg C. 
Clasificación:
1.0

Prices are way too high. And even after I cleaned the inside of the uhaul ! I was still charged a 25.00 fee for cleaning. And they don't tell you there's multiple fees! This place sucks prices are too much. All those fees are not included in that deal price you guys make it seem ! For the truck ! Never again I was charged 107 bucks. For less hours then I did the last time and that time I had the truck longer and it was cheaper

Charles S. 
Clasificación:
3.0

I asked for counter check in and no one was there. Had to call and wait for someone to arrive 20 minutes later to get the van.

Lymden H. 
Clasificación:
4.0

Not a thing Thank you.

Robert H. 
Clasificación:
5.0

Very good service. This was my first time hauling anything with my hitch. It was a wonderful experience.

Sarah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLE S. 
Clasificación:
5.0

The interior of this vehicle was in the worst condition I have ever received. Spilled soda on the console, floor and cup holders, empty Red Bull can on the floor used as a chewing tobacco spittoon, cheese crackers and crushed crumbs on the dash and the floor, smelled pretty ripe in the cab, gas was around 1/4 tank. I know they recently pulled in some vehicles from around the area to satisfy demand and this vehicle was probably received by them in this condition. I have always gotten vehicles from Barry's in tip top shape in the past and I do business with them on a regular basis. I had to take photos and I know they'll not be happy. Shame on the slob renters that left it off in that condition. What pigs.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS F. 
Clasificación:
5.0

Really great service!!!

Anthony T. 
Clasificación:
3.0

The UHaul had a major leak in the roof which damaged our furniture. We did not know this until it start raining.

Amy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFF D. 
Clasificación:
5.0

Galen is. A super nice guy, the truck was fine. My only complaint is with the online truck return. That's an absolute crock of shit. I have to stand around taking stupid pictures of a truck I use for an hour or you charge me $20? What a grift. You're basically ransoming me to determine whether I want to be inconvenienced or pay you money without a legitimate service. On no planet did what I did to check that stupid truck in result in $20 worth of work to anyone, all it was was a minor pain in my ass. If you're not making enough money on your rentals, change the rates and stop nickel and diming people with random bullshit charges and pushy attempts to get us to buy unnecessary services. My review responses above are for Galen and Barry's, which was great. My contempt is for U-Haul and it's bullshit charges. I won't use U-Haul again. If I did, I'd gladly go see Galen. In fact, I may just use his service station generally. Screw U-Haul, though.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl W. 
Clasificación:
5.0

Ditch your app

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
4.0

El cliente no dejó un comentario.

karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
1.0

I was misquoted on my bill, your $300 charge that you charged me twice has overdrafted my account. Nobody called or even offered to help fix that mess! FYI:Tell the truth on the bill. Be honest with customers and maybe you will get better ratings! If it were possible to leave a zero star I would!

gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chase Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicole V. 
Clasificación:
3.0

The van was recently washed but smelling really bad. I mean really bad.

FERNANDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS S. 
Clasificación:
5.0

Nada

Leiry D. 
Clasificación:
5.0

na

PAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
2.0

The owner was very Rude. He was not nice? He was yelling at me

JENNIFER C. 
Clasificación:
5.0

Good customer service when picking up and dropping off vehicle. Very happy overall!

ERNEST N. 
Clasificación:
5.0

GAYLE VERY FRIENDLY AND PROFESSIONAL

PETER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD M. 
Clasificación:
5.0

Barry's automotive was great. What was NOT great was TWO experiences with uhaul this fall that were TERRIBLE! Nothing happened as it was supposed to. The website is awful, inefficient and does not actually allow you to online check in for your vehicle. I will do everything I can to avoid using uhaul for future needs… it is a HUGE stressor on what were already busy stressful days.

LINDY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

The attendant managing the rental was very helpful and kind. The truck worked well with no problems. I will use Barry's Automotive again for renting a UHaul.

KENDRA F. 
Clasificación:
5.0

Great location in the middle of plenty of nice neighborhoods … very convenient for individuals and at a main pike so easy to access. Very nice and friendly service! Gracias

Patrice B. 
Clasificación:
3.0

Remote check out failed. After 1/2 hour of trying I finally gave up. Locked the van and dropped off the keys. I called the next day and Explained.

ELAINE M. 
Clasificación:
3.0

registration plate was missing one of the wheel tie down straps was missing the pick up location was changed on us the day before pick up nobody ever called us to notify the new location was further away

LEONARD W. 
Clasificación:
5.0

A good guy who is a hard worker helped me.

CHRISTOPHER G. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEARY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT K. 
Clasificación:
5.0

Friendly, helpful rep

JOHN L. 
Clasificación:
3.0

The uhaul truck I rented needs to be retired. It has a TON of problems! It's a lawsuit waiting to happen. You're welcome.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MADISON M. 
Clasificación:
5.0

Great experience overall!

LESLIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Addison H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMMY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD B. 
Clasificación:
3.0

My yes comes with a VERY serious caveat. The attendant was extremely pleasant. However, the gas gauge was practically on Empty when I picked up the truck!!! I was worried that I would not find a gas station in time or I would be stranded with a truck and empty gas tank!!! This was NOT what I anticipated. Also, this location had gas pumps with a separate payment terminal requiring a special ID code you had to "apply" for and they did not seem particularly interested in taking cash. With that being the case, why couldn't UHaul make sure there was at least a quarter of a tank of gas in the truck??? Again, this location had gas pumps!!! Your policy needs to change. Although the attendant was helpful in directing me to a nearby gas station, I had to scramble to find it before I ran out of gas. No one needs that level of stress upon picking up the truck rental!!! Make no mistake about it, I was not happy at all!!! Also, I filled the gas tank up because I had no idea about the gas mileage and I was dropping the truck off at another location in another town. I returned the truck with a FULL tank of gas. I am respectfully asking that a portion of the money I spent on gas be returned/credited to my charge card.

BERNARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY P. 
Clasificación:
5.0

The gentleman that was running the uhauls is very polite and helpful to everything that I needed to help the move go smoothly.

Donald F. 
Clasificación:
5.0

Great experience with this location. Very helpful and provided good explanations.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME R. 
Clasificación:
5.0

excellent service

JONG K. 
No se han enviado comentarios para esta ubicación.

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