Customer Reviews for Barrys Automotive & Wrecker Service Inc
(U-Haul Neighborhood Dealer)

1,040 reviews

617 E Hwy 67   Duncanville, TX 75137
(1 blk N or I-20)

(972) 892-0134

Location Hours

  • Mon-Sat: 7:30 am - 5:30 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(972) 892-0134

617 E Hwy 67
Duncanville, TX 75137
(1 blk N or I-20)

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 5:30 pm
  • Sun: 10 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

These guys were very professional and friendly. Awesome experience front start to finish. Very easy to do business and had my rental ready when I got there. Have used their services twice and had the same level of service both times. Would definitely recommend Berrys Automotive and Wrecker Service for your next move or haul.

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
1.0

Rude man never rent from uhaul again

Rene V. 
Rating:
4.0

Customer did not leave a comment.

Rodney D. 
Rating:
1.0

Customer did not leave a comment.

TRACY W. 
Rating:
3.0

Customer did not leave a comment.

Michele D. 
Rating:
3.0

I will never rent from here again! I have gone this exact same route before and charged $30 less! The Truck didn't have a review mirror in the side mirrors were not adjusted properly. I was charged $77 for what I would've been charged less than 50 at the other location that I usually go to.

Genitra T. 
Rating:
3.0

Get Google maps to get the correct address location! Very annoying to go to previous Business location 4 miles away!!

Joe D. 
Rating:
5.0

When checking out on mobile it prompted me to pay. But other than that Berry was great.

NOVIAN C. 
Rating:
1.0

I have rented countless Uhauls over the years and had minimal issues. This was by far the worst. I have never had to park my car somewhere else. That cost me extra time, added miles and extra money. The man at Barry's was extremely rude and had zero customer service skills. All of this on top of the fact that the truck smelled like manure. I can't believe UHaul would want this type of person/business as an affiliate. I will be taking a different route the next time I need a truck.

Ada D. 
Rating:
4.0

The cabs interior dash was dusty and had a funky smell.

Erika G. 
Rating:
1.0

Be customer oriented. Ensure customers know all of the details for the check out and check in process.

PATRICE M. 
Rating:
5.0

Why was I charged an after hour fee and also not refunded any of the 100$?

Alberta L. 
Rating:
5.0

Great customer service great location will definitely recommend it to family and friends

Maria T. 
Rating:
4.0

truck was dirty

carolyn M. 
Rating:
2.0

The U-Haul I had didn't run well at all. It was so hard to change gears. The key holder on the passenger side kept falling out. It smelled so bad it made me sick to my stomach. Never again will I get a U-Haul from this place.

TENNILLE S. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
3.0

Make sure customer is aware that service is a self checkout, so they can decide if they prefer dealing with a person on the day of pickup. Make sure all equipment requested and charged to customer's bill is provide.( No furniture dolly on truck as promised). Self checkout SUCKS!

Jeremy B. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Efficient service.

Kenneth W. 
Rating:
3.0

The fuel credit I received wasn't what I understood I would receive. A little better explanation of this would be appreciated.

Jeanette D. 
Rating:
5.0

Very Quick Service Easy signing

Major R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Erik W. 
Rating:
3.0

The owner was rude and very aggressive.

LaToya T. 
Rating:
4.0

Parking was a little confusing.

Michael A. 
Rating:
2.0

Basically the whole internet reservation system is a joke. They said for some reason that the location we reserved at did not have a 10 foot truck available even though there was one at the location when we left town and one when we got back into town. We were moving a daughter. So they sent us farther away to pick up the truck so they could charge us more mileage. They did the same thing for the drop off of the truck in Austin. It was 20 miles from our destination even though there was a drop off 4miles from destination. Don't use UHAUL, they steal from you.

Patrick J. 
Rating:
5.0

Barry was awesome and very accommodating!!

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The guy that waited on me was fantastic

Evelyn L. 
Rating:
5.0

Great service

Eddie S. 
Rating:
5.0

This is a simple process. Thank you very much.

Curtis P. 
Rating:
5.0

Everything was fast service very respectful and very helpful I will always rent from this place I wouldn't recommend another place the sales person was very nice and respectful

FEDERICO D. 
Rating:
4.0

good service

CESAR P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
5.0

Easy peasy. Barry got me what I needed when I needed it.

Craig Z. 
Rating:
4.0

Owner/operator was not very nice. Would not recommend.

andrew W. 
Rating:
3.0

Customer did not leave a comment.

Rose G. 
Rating:
5.0

Very friendly! No wait time and easy check out!

Julie N. 
Rating:
5.0

Great service, he stopped what he was doing to assist me right away. Highly recommend this location.

nick B. 
Rating:
2.0

The rate was extremely high the check in process process what horrible it had to turn my location on and it still did not register and since i was unable to do that i was charged an extra $20 ill never use this shit again i tell ya that

Lawaone Y. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
1.0

Bad customer service

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
1.0

the sr is rude

paulina M. 
Rating:
2.0

The gentleman that assisted me seemed miserable and very agitated. My experience was very unpleasant and rushed.

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 
Rating:
5.0

Customer did not leave a comment.

spurgeon B. 
Rating:
5.0

Customer did not leave a comment.

Karla S. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
1.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Alfredo Z. 
Rating:
3.0

Make sure oil is changed and tank full or at least half.

Dana J. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
1.0

When I got there the gentleman advised me that he didnt have the vehicle I reserved and that someone was supposed to call and let me know that morning. I got the call while I was there to pick up the the truck and she told me they didn't have the vehicle. My mom is in a wheelchair so she cant get in the bigger trucks. She offered me a credit of $50 which I never got. I had to take tje 10 ft truck but my mom couldnt do anything with us because she cant get into the 10ft truck. The truck smelled like smoke and was dusty inside.

Shequitah S. 
Rating:
5.0

Barry was excellent

BRANDON T. 
Rating:
1.0

After having gone to one company and not knowing how to do the check-out with the phone, I then went to another Uhaul to pick up a 20 ft. truck. About 5 minutes after driving the vehicle, the gas light came on. I put gas in the vehicle twice and was slightly below, probably not an entire gallon, and was charged $50 for gas. This is a rip-off. Will never use them again.

Rachael B. 
Rating:
5.0

Customer did not leave a comment.

Preston W. 
Rating:
1.0

This location charged additional fuel charges and fuel fees when the gas was exactly 1/4 tank.

Shakeithdra L. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

Otis morris C. 
Rating:
1.0

I was overly charged on fuel. I have the before and after pictures

Kraig S. 
Rating:
5.0

I only rent from this location, Barry always provide excellent customer service and always have me in and out within 7 minutes.

reginald H. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Quick and Ez. Owner was very friendly and helpful

BRANDON L. 
Rating:
5.0

I had good service at this location.

Demetric L. 
Rating:
1.0

Customer did not leave a comment.

Angel P. 
Rating:
5.0

Customer service was excellent

Sonja W. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA S. 
Rating:
3.0

Customer did not leave a comment.

Theresa B. 
Rating:
3.0

The guy receiving the trailer was just curt and rude. The physical location is clean and maintained, it was just the guy.. seemed very bothered to have to handle the receiving of the trailer.

Shawna C. 
Rating:
4.0

The guy there that morning could have been a little friendlier. Maybe, it was early.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Very professional and the equipment was in good condition.

Maurice K. 
Rating:
4.0

Customer did not leave a comment.

ABRAHAM R. 
Rating:
3.0

Customer did not leave a comment.

ABRAHAM R. 
Rating:
5.0

Customer did not leave a comment.

ancinovich A. 
Rating:
5.0

Customer did not leave a comment.

Oran S. 
Rating:
4.0

Customer did not leave a comment.

Totina S. 
Rating:
3.0

Customer did not leave a comment.

Sheketha B. 
Rating:
2.0

I feel that he was not the friendliest person, he did not want to answer my questions when I called to inquire about my refund.

Erryn H. 
Rating:
2.0

Very small parking area

Melissa W. 
Rating:
4.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Tydus L. 
Rating:
3.0

Customer did not leave a comment.

Nakeisha A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

tisha D. 
Rating:
3.0

No comment

ORALIA L. 
Rating:
5.0

Customer did not leave a comment.

Monica W. 
Rating:
4.0

Customer did not leave a comment.

tina L. 
Rating:
5.0

Very nice and helpful, thanks will rent from location again!

Erik J. 
Rating:
2.0

You should use the correct time the equipment or vehicle was brought in so as to cut down on cash coming out of customers' pockets. I brought van in at 12 30 pm and was charged an extra hour because someone couldn't work the register.

MARYLYN B. 
Rating:
4.0

Customer did not leave a comment.

tisha D. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

N/A

Ebony E. 
Rating:
2.0

I felt that the person was rushed and I was inconveniencing him. It could be that he was the only one there because I did not see another living soul there in the 20 to 30 minutes I was there. Communication was short and to the point. I am always willing to give people the benefit of the doubt but first impressions are important too.

Mark M. 
No reviews have been submitted for this location.

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