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michael k
Customer Reviews for Barretts Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is in a super tight location, with literal junker cars forming a winding maze for the trucks to go through. The only redeeming star of five was the employee on site who offered to return the truck through the maze of junkers.
Jeffrey MNo wasted time
David CPete is great to work with and makes everything easy. Thx
Deron JThe guys attitude when calling him. He wasn't there and when you called him he was rude and would hang up on you. Worst experience with anything ever.
HEATHER HLocation needs dedicated space to park trucks
Lance BThe owner was rude and foul mouthed. I told him that I registered, checked in, and paid on line. He said that they didn’t do that there. He also said that they didn’t have the size of truck that I reserved. He checked his computer, saw that I was right and handed me the keys. The place of business looked like a scene from the television show Hoarders. I’ll never rent from them again. The truck appeared clean but smelled like severe body odor. My wife used febreeze before she would get in it.
Rod DI was in and out with no delays or issues
David ZOwner was very friendly and helpful
Fred AI received a confirmation call 1/10/24 for my 1/12/24 reservation. Was told everything(truck, dolly, and moving pads) will be at the pick up location and ready. I arrive 1/12 to pick up my truck. First thing i was told ,"I don't have any moving pads" Didn't offer to call or locate or any help what so ever. He wasn't even sure he had an appliance dolly. He had to go check the truck. Extremely frustrating, as I was picking this up on my lunch break, and i didn't really have time to go hunt down moving pads.
Anthony CUnorganized. Not a good experience. . Ramp full of mud.
Maria fOwner of location is very rude and unprofessional. Makes derogatory comments about previous customers who don't park UHaul equipment exactly where he wants it. Rented from here a few times only because they are close and had the equipment I needed. Recent experience trying to rent a trailer from here the owner was yelling about people being stupid and he was going to start charging a $100 fee everytime someone didn't park a Uhaul where he wanted it. Then asked why I was there and told him I was there to pick up a trailer. He proceeded to tell me he didn't have any trailer reservations for the day. Told him I made the reservation that morning and had the reservation number available. He again said he didn't have any trailer reservations and just walked away. I left without getting the trailer I needed for that day. I will NEVER rent from this location again. If a Uhaul equipment in needed is not available elsewhere close to me and this place is only one that has it, I still will NOT rent from here again. Completely unprofessional and absolutely no customer service skills.
Jonathon JYour app is terrible. I thought moving was going to be stressful.. your app made moving feel like a walk on the park.. I will never use the 24/7. Will think twice before using your service.
Emil NThe proprietor should be friendly and welcoming. He’s a habitually grumpy man.
Mark NGood stuff as always
Scott GI originally placed my reservation at another location and without notification it was changed causing us to drive to a neighboring city. This location charged us foe 300 miles which is obsurd. To prove this The odds of driving an even number like 300 is astronomical.
Keith MThe owner was fantastic, very busy with other rental so it took a little longer than usual. But it was college move in week I would definitely use this location again
willard bPeter was great. Great experience.
Kelly BMr Barrett is very Knowledgeable
daniel gOld and beat up gas station, you can’t even walk through the inside due to the all mess, rude old guy that takes care of rental, don’t even know how U-haul rents out of these third world country places
Axel CA little hole in the wall place. The clerk was kind, but didn't have a bathroom that had been serviced. Also had us move the truck to a different location than where the trailers were (that was all there was at the time)
Nyon SHave your customers use any other location.
Robert PGreat location very friendly, Barretts is the best location ever.
Andreas BPete is the nicest person I've met in a long time. Nothing could have gone better
Alex TClean up the place too much clutter everywhere.
Tim KClean up the area.
Tim KI didn't get any paperwork or walk around inspection when I first rented the truck. Was told everything was in the email. The rental email also said the truck had a 1/4 tank and was barely 1/8 full. The cup holder was also completely missing. This probably was the biggest inconvenience while driving.
Jose RI go out of my way to rent from Barrett’s. Great customer service
Jonathan CBe better
Ian BThe car I got was dirty and the side has dent and scratches that wasn’t on their pic before. I tried to notate and take picture but something happened with internet I lost connection and never let me retake the pics. Also the steering wheel was horrible and it was out of balance that I barely drove through highway
Zafar KQuick service. In and out in a few minutes.
Matt JUhaul rolling door was broken and took 30 minutes just to get it to shut enough to where it would lock. Nobody was even there when we arrived. When they did show up, they said they didn’t have the reservation and we must be at the wrong location.
Trevor HWhen arriving, I was told I "did not have a reservation" ... when I actually did. After that, service WAS prompt. Equipment could have been in somewhat better condition.
Gary RFast and friendly service
MICHAEL BPete was great with returning the truck! Super nice!!!
Bret PAlthough the computer had my reservation wrong they worked with me and were able to get the truck.
Lisa CThis location opened 15 minutes late. It took another 20 minutes to get the computer opened.
Jeffrey WThe gentleman was outstanding with everything.
bob nPlace was extremely dirty. Gave me an old and broken trailer. Trailer came off going down the interstate about causing me to wreck
Roger Mdealer went out of his way to make sure i had what i needed
pete bTell customer where key box is located on the screen that gives key box code.
Cole GEquipment was ready, clean and no delays. Friendly people, very accommodating and helpful.
GERALD HSecond time using this location. Both times no record of my reservation. My reservation was for 9am. Owner arrived to open at 9:20. Finally left at 9:40. It seemed like I was a bother. Box was dirty. Ash tray in cab had cigarettes' in it. Front end feels like something is loose.
Kevin JWould of thought a dolley and moving blankets would have been in the truck. Next time I will be sure to bring them. Lol
eric pThe Vehicle overheated when i took it. I had to return it before i could even use it. The customer rep was very rude.
Urvish POutstanding service from operator at the Marathon. I’ll go back to uhaul because of him,
tor drespect your customers
Sasidhar M