Customer Reviews for Barneveld Auto Service
(U-Haul Neighborhood Dealer)

35 reviews

102 Business ID   Barneveld, WI 53507

(608) 924-1853

Office Hours

  • Mon-Fri: 7 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(608) 924-1853

102 Business ID
Barneveld, WI 53507

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mercedes Coniber 
Rating:
3.0

I requested furniture blankets and I think two regular dollies but only an appliance dolly was included. I was charged for at least some of the stuff not included, too.

Brianna Greenwood  
Rating:
2.0

I was not supposed to pick up here. Uhaul moved my location twice and my pick up location that was assigned to me did not even have a truck. I had to waste 5+ hours and drive to this location to pick up this Uhaul. I was also charged over mileage even though I had to drive 40 miles to this location to even get this Uhaul from where I was moving!

Lauren Foley 
Rating:
5.0

Customer did not leave a comment.

CD Washburn 
Rating:
2.0

Get some employees that give a shit.

Shane Menning 
Rating:
5.0

I did everything online and when I went to pick it up U-Haul had added $8 for insurance coverage that I did NOT select when I reserved it. I did not see it on the emailed contract (I did not get a printed one) until after I picked up the trailer. Now I am out $8 because the pickup location said I had to call U-Haul which I haven't had a chance to do yet.

Lisa Johnsrud 
Rating:
5.0

Customer did not leave a comment.

Holly Duck 
Rating:
3.0

Customer did not leave a comment.

Christopher Gardner 
Rating:
2.0

Tyres we’re out of pressure when I took it. I spend my time searching for air pressure stations and wasted gas. Expect truck to be inspected completely before sending it to customer.

Amrithakiran Chekke Katil  
Rating:
2.0

Better service without mistakes on online ordering had to reschedule pickup and due too wrong time for pickup and wrong location for drop off

Mitchell Edge 
Rating:
5.0

truly great!

Bryan Furse 
Rating:
1.0

Medium dirty inside the back of the truck. I swept it. Ordered 48 blankets and a hand truck (aka dolly, aka two-wheeler) and there were none of them. Additionally, it took well over an hour to get the truck from the closed store front with the help of one of the people that answer when I called the 800 number. She was super patient trying to help me.

Paul Koller 
Rating:
1.0

Dealer on vacation, no one to accept us. Another small dealer.. No more u haul for me, bad experience, no sending fraudlent charges

DALE OLSON 
Rating:
5.0

Customer did not leave a comment.

Charles Zinda 
Rating:
5.0

Easiest drop off ever.

pauline scott 
Rating:
4.0

Customer did not leave a comment.

JohnLisa Johnsrud 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Reynolds 
Rating:
2.0

The .99 extra mile is not reasonable. Over paid

Dominic Amble 
Rating:
4.0

Customer did not leave a comment.

Wade Sherman 
Rating:
5.0

Would have been nice to have a four wheel dolly and a moving blanket available.

John Philosophos 
Rating:
5.0

Customer did not leave a comment.

Stevie Strcich 
Rating:
5.0

Customer did not leave a comment.

Ryan Lampman 
Rating:
5.0

The app is terrible. Constantly losing connection and asking to tap to refresh. Made the check-out process take forever. I thought I was done, realized I wasn’t, had to do a face to face to get the key back to take pictures. Staff was great!

jason Ley 
Rating:
3.0

Mobile experience is difficult and took a lot of time, and was a hassle. Returning was also a hassle on the app. You need to change your settings for the mileage. When you enter the amount on app, it doesn’t have the last number on odometer, yet the app expects you to make one up, so it enters it that. I kept entering the reading and finally added any extra number and it worked. Took 15 minutes to figure this out. Was on hold with U-Haul and no one got to me in this time, and thankfully I figured out on my own. Return was 5 minutes late by this time, but thankfully It didn’t charge me extra

Lori Barnekow 
Rating:
5.0

Customer did not leave a comment.

Keith Seeliger 
Rating:
5.0

Customer did not leave a comment.

John Johnsrud 
Rating:
5.0

That trailer worked for my needs and I appreciate the usage of it and it worked fabulous

Donna Luhman 
Rating:
5.0

Customer did not leave a comment.

Tiffany Parthie 
Rating:
5.0

Check in was very easy and fast.

Kevin Magee 
Rating:
2.0

set up online to pick up online to pick up at 130. i set this time becauae my wife and i are both working from home and it was the only time we both were available at the same time with no meetings. this was our lunches. we arrived about 120 to pick up the uhaul. we arrive to a piece of receipt taped to the door stating they will be back shortly. they did not show back up until 145. this caused my wife and i both to be late back to work and having to make this time up. to make matters worse then when i drop thr vehicle off and do the online check in, uhaul is charging my an additional 42.00, i am assuming due to be dropped off late. which i am sure it stated a time i probably missed it but i dont remember seeing at booking it needing to be returned a specific time. very disappointed in this service and then being charged additional funded. perhaps i should send a bill to uhaul for my time i had to make up. the way i figured it we both needed to explain to our bosses why we were both 30 minutes late, which would come to about 45 for both of us.

steve Marquardt 
Rating:
4.0

The person here was very helpful and even stayed late for us because the U-Haul customer service person really really messed us up!

Andrew Grahl 
Rating:
5.0

Customer did not leave a comment.

Jane Erickson 
Rating:
3.0

Dropped off during closed hours.

Renee Stewart 
Rating:
5.0

Nothing. Everything was great.

Lonni Star 
Rating:
5.0

I was thankful the business owner was there as I was unable to check in or out with the app and there was no reason for it.

Stephanie Dibble 
No reviews have been submitted for this location.

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