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Chris F
Customer Reviews for Barnetts Body Shop South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The young lady that we dealt with so very nice to me and my family. We appreciate the customer service we had.. Darlene
Darlene KThis was my first experience renting a Uhaul vehicle. The service was great and the Uhaul app is very thorough in explaining how to proceed with each step, with the help of demonstration videos as well. If you're a hands-on person needing face-to-face like me, Barnett Body Shop's workers are open to assisting as much as they know how.
Mckimley OThe only issue I had was the truck that I reserved two weeks prior was not available and I did not get a phone call from U-Haul until 6 PM the night before my move. I had to take a much smaller truck, and my move took three times as long. This had nothing to do with the Barnettes body shop location, just U-Haul in general has poor business practices.
KIM KEasy process and good customer service
Sandra MStaff was helpful and even helped load and secure my car onto the trailer.
David FCard on file . I was asked if I wanted to charge it . I answered Yes only to receive a receipt that said the rental had been deducted from my $100 deposit. Why would you do that when you have a card on file. Definitely won’t be using this location again.
Roderick LThe truck I was assigned has a badly cracked windshield that is a safety hazard and a danger to the driver and occupants. Vehicle should be taken out of the inventory until windshield is replaced.
Kelvin CI reserved a Uhaul & Trailer in Pearl,Ms. Got there and NEITHER one was available. The salesman LEFT for the day in the midst of me trying to get my equipment. Then had to go to TWO different locations to get the Uhaul & Trailer. Returned the equipment a day early and still had to pay extra because the gas level was not exact too where it was when we picked up the truck. I hope I never have to use Uhaul company again!!!
Marnette DPleasant greeting no issues checking in. Fast and efficient.
Thomas EWas 23 minutes early and got charged for an extra day. Tried to tell rep that it was incorrect, he wouldn't listen. Took almost a week and several phone calls to correct.
WALTER REquipment on lot at first location did not match the inventory in the computer. I was rented a trailer that was not even at my rental location.
WILLIAM SThis location was given as an alternate because the equipment reserved at the preferred location was not going to be available at the requested time. I was told this alternate location was not open on my Saturday requested pickup day, but could get it early at this location. There were no problems with this location but I was charged an additional day, which was not due to a failure on my part, but on U-Haul’s.
MARCUS G