Customer Reviews for Bargain Center Thrift Store
(U-Haul Neighborhood Dealer)

159 reviews

1728 Mount Meigs Rd   Montgomery, AL 36107

(334) 450-2261

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(334) 450-2261

1728 Mount Meigs Rd
Montgomery, AL 36107

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
2.0

It was confusing to find where to go to get my keys. I didn't know that the store was also holding the trucks and spent a good bit of time wandering around for a building labeled with the uhaul logo.

Kasey E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Not much, the customer service was phenomenal. Pleasant atmosphere and Mr. Browder and the young cashier (female) were very kind, accommodating and knowledgeable. I would definitely recommend this location to family, friends and strangers.

MYLA L. 
Rating:
5.0

Customer did not leave a comment.

Elaine Y. 
Rating:
3.0

The vehicle had no air conditioning and I had to drive it to FL and back. It was very hot and sweaty

David J. 
Rating:
1.0

Horrible experience. We didn't realize until we left with the truck that someone had moved live animals/livestock- the smell was sickening like animal feces. At that point it was too late to change trucks as we had people lined up to help us move furniture. They didn't have the supplies I ordered and didn't do anything about it. They had an appliance dolly that I had to track down- not the furniture dolly or moving blankets which I was charged for and didn't recognize. Called to complainâ€" it was still charged. When my husband tried to return the truck, the lockbox was broken on the ground. He called uhaul for help and had to spend hours on the phone with uhaul over a couple days. Absolutely terrible experience. Will never use this service again.

Manuel E. 
Rating:
5.0

The customer service was above and beyond!

WANDA D. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Great

MICHELLE C. 
Rating:
3.0

Why haven't I received my check

Timothy K. 
Rating:
3.0

Will not use Uhaul again. They changed my reservation at the last minute and I was only notified with a text. Had to wait on hold for 20 minutes to speak with someone. When I finally was able to pick up the truck, I had to wait on hold another 20 minutes and ended up having to chat online - never was able to speak with someone. There was no secure place to return the key. Extremely disappointing experience from start to finish. Customer service was not interested in making anything right.

Jeff T. 
Rating:
2.0

Located in a terrible section of town, at a thrift shop.

Steve C. 
Rating:
5.0

The attendant was very professional and friendly.

KENNETH J. 
Rating:
5.0

U-Haul contact person was very helpful in getting me set up with the vehicle. All I had to do was sign for the vehicle and I was ready to go. Outstanding service!

Harvey B. 
Rating:
2.0

It is in the middle of "the hood". There were what seemed to be a couple homeless guys sleeping outside on a table and sitting on a piece of equipment when we got there.

James H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Brewster T. 
Rating:
5.0

The lowtire (sensor)needs repair/replace or... because tires are alright. Otherwise the rental was perfect for me.

Merri H. 
Rating:
5.0

Customer did not leave a comment.

GREG W. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn B. 
Rating:
4.0

I think the whole experience was well worth the time and the staff was great to work with!

MICHAEL A. 
Rating:
3.0

The top of the truck must've had holes in it somewhere all my things were wet and the truck was shaking throughout the whole time I drove it

NYIECHA S. 
Rating:
5.0

Customer did not leave a comment.

Lukisha S. 
Rating:
1.0

Truck was missing door handles, mileage was wrong and I was charged an extra day just for being an hour late. Last time this location charges me a cleaning fee and I had cleaned the vehicle thoroughly

Tara E. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Kristen H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia Y. 
Rating:
5.0

Customer service was awesome. They did everything to make you feel comfortable. Good deal.

Johnny M. 
Rating:
5.0

Nice location and friendly attendant's. Very satisfied. Reasonable rates. Thank you.

Johnny M. 
Rating:
5.0

the associate was very knowledgeable, courteous and good at explaining everything. Plus, he was very professional, yet personable.

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Chap B. 
Rating:
5.0

Customer did not leave a comment.

chardell R. 
Rating:
5.0

Mr. Steven and Mr. LJ both demonstrate amazing customer service. They are knowledgeable and proficient. They are thorough and great at multi-tasking. I would recommend and will definitely use Bargain Center Thrift Store when in need of uhaul services. Very pleased and they get a five star from me.

Myla H. 
Rating:
5.0

Great staff

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Nardia H. 
Rating:
5.0

Stephen is the BEST ! U-HAUL representative in the USA God Bless him !

Eleida T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

I returned the trailer at about 11:00 on Saturday night, I couldn't get the trailer unhooked from my truck, I called the 800 number for instructions and stayed on the phone for at least 1 hour, and never got anyone to answer the phone. I held on until my phone went dead. I will never rent from haul again!

PATRICIA B. 
Rating:
3.0

Make sure to clean the truck before renting it out again. Also pay attention to customer so that they are not missing equipment they paid for

Keisha G. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Keep it moving. Each condition and circumstance are different. The personnel at this location were able to meet my needs under unfavorable circumstances and conditions to my satisfaction. The mission was accomplished. "Thanks U-Haul."

LEE T. 
Rating:
5.0

Customer did not leave a comment.

Carolyn T. 
Rating:
2.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

They overcharged me . Charge my card 73.00 then 50.32 what is this a scam or What I want my money back on my card immediately.

Debra M. 
Rating:
1.0

I was overcharged. Uhaul promised a credit and then I was charged again.

Breauna B. 
Rating:
5.0

The service is fantastic. Rinse wash repeat.

William A. 
Rating:
4.0

Customer did not leave a comment.

Lloyd B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

The staff is very friendly and knowledgeable and so eager to make sure you have the right uhaul for your needs very thorough I really would recommend my family,friends,and strangers

veronica W. 
Rating:
5.0

Exceptional service. Clean truck. Friendly and knowledgeable service. Will be back.

KATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

Conchita R. 
Rating:
5.0

i think that the u haul corporation could do more to promote this place, i move right up the street from this place and it did not come up as a drop off spot for me, i were told about the place , from a neighbor

Oscar S. 
Rating:
2.0

Not charge their card twice and give the credit that was supposed to be applied

April W. 
Rating:
5.0

Customer did not leave a comment.

LaDon J. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

I had the best experience! This team was so helpful. I will definitely be back for any u-haul needs.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

schenita M. 
Rating:
5.0

Customer did not leave a comment.

Buena V. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
1.0

After initially being told the rate was $62 and change I was charged $137 and charged again for $140, so I was charged twice for the rental and the charges are no where near what was discussed before rental.

Mikayla J. 
Rating:
5.0

Customer did not leave a comment.

Daryl N. 
Rating:
5.0

Customer did not leave a comment.

Freddie H. 
Rating:
5.0

Grade A Service. They are doing a good job in the community in which they serve.

Curtis B. 
Rating:
5.0

The front left tire on the inside was worn very bad.the truck pulled to the right very hard.the fuel mileage ways not good.

Alan L. 
Rating:
4.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Presdelane H. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

I really appreciated the top quality of service starting with a friendly smile, respect, having patience to explain instructions of what's required for the truck, and overall showing consideration of the person as well as the property. Thank you so much, I will definitely tell others about this location.

Veronica W. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Rep could not give me a hard copy of the contract.

Deborah T. 
Rating:
5.0

Staff is very friendly and the gentleman that took care of my rental was very knowledgeable, attentive and intuitive to what I needed. Also, I must say an awesome experience shopping around Bargain Center, while completing my rental. I was able to pickup some price friendly items and the young lady cashier was a joy. I will definitely be back. Thanks for a wonderful experience.

Myla H. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

Customer did not leave a comment.

Gilbert B. 
Rating:
5.0

The service representative at the center was absolutely great. He was prompt, courteous, and very helpful. He went above and beyond the service that I have experienced at any other U Haul location. I recommend that he receive recognition for his excellent service. Employees like him are hard to find. Aside from the U Haul location, I contracted to use a moving service that was advertised on the U Haul website. However, the mover, Rocket Movers MGM, did not show up for the job assignment. I spoke to them the day before the job time and they assured me that they would be at the location on time and ready to work but they never showed up, even after I contacted them that day to see why they were "no shows". I have submitted a claim against the company but i recommend that U Haul ban them from its website. They give U Haul a bad reputation due to their association with the company. I will never recommend them to any one looking for movers. They left me in a lurch and cost me time and money.

John M. 
Rating:
5.0

Nothing, everything was perfect!

Margaret S. 
Rating:
1.0

I reserved a 26' brand new truck. When I went to pick up the following day I was told I could not have that truck and given a much older one. I seriously thought I would not make it to my destination. Truck ran horribly almost stalling out several times. Not to mention it was completely out of gas. When I turned truck in there was a major problem with the contract. The truck number was for the original truck reserved not the one issued. District and regional had to be called to see how to handle. I will be needed to rent another truck within the next week to complete my move. It WILL NOT be from U Haul which is the only company I have ever used. I'm a VERY unhappy and dissatisfied customer and will let anyone I can know.

Keith B. 
Rating:
4.0

Nothing, everything is ok.

Cynthia T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
1.0

Truck tires were out of balance , used way too much gas . We usually have no problem with uhaul but this move was problematic. From Montgomery to Dothan twice it took 100 dollars in gas . That's way too much ! Additional charges were over 100 dollars after 143 dollars deposit . Only 16 dollars of that was gas charge , the rest was mileage . Still way too high !

Jose M. 
Rating:
5.0

Customer did not leave a comment.

markus S. 
Rating:
5.0

The service was EXCELLENT

Debbie R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Keep up the good you're doing in the community and surrounding areas.

Curtis B. 
Rating:
5.0

Bueno. Perfecto, y nada problems todas.

Eugene W. 
Rating:
3.0

Customer did not leave a comment.

Thomas J C. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Location is in the hood and have undesirable hanging outside. Takes away from the experience and downright scary to most. However the guys running it was polite and efficient. Overall good experience at a bad location.

Jerry H. 
Rating:
5.0

Clean, professional, convenient.

Kenith I. 
Rating:
5.0

This location is convenient to my home. I witness the contribution they make to the community with the food give-away. That makes me want to continue to do business with this Thrift Store and Uhaul. The Staff were helpful and understood my frustration with renting the truck and moving. Thank You!

Buena V. 
Rating:
5.0

Great service!

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
2.0

The building was hot no air conditioner located inside a thrift store outside was dirty and had boxes of rotten vegetables about.. but the uhaul rep . Steven was wonderful .. very helpful and friendly he needs a new location he does such a wonderful job I can only imagine how far he could go if he had a better building to operate from ..

Wanda S. 
Rating:
1.0

The associates were not helpful. They left the store while we were in the middle of our struggle to get the online check in working. After an 1 1/2hr on the phone and online we get the key unlocked and head over the truck reserved for us. The truck was dirty inside and out and the truck did not contain ANY of the materials we ordered and paid for on line. In addition the gas tank was not full. We had to travel to another store to pickup our ordered supplies which they were not fully equipped to give us due to being of and the associate could not help us get a refund on the items that were not available. So the next day I had to get a refund which took 45 mins and 4 transfers. The worst experience in my 10+ years using U haul. Unbelievable!!!

Charles S. 
No reviews have been submitted for this location.

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