Customer Reviews for Bannister Truck Tire & Service
(U-Haul Neighborhood Dealer)

102 reviews

309 Webb Rd   Williamston, SC 29697

(864) 224-9026

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(864) 224-9026

309 Webb Rd
Williamston, SC 29697

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

kevin jones 
Rating:
5.0

Customer did not leave a comment.

Shekeya Tillman 
Rating:
3.0

Customer did not leave a comment.

robert light 
Rating:
5.0

Customer did not leave a comment.

CHARLIE CAUSEY 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bonner 
Rating:
2.0

No call recieved to inform me of a change to pickup location. Did not return my call after two messages left. Upon arriving at location, no one was there and doors locked. After calling once again, someone finally showed but didn't go over truck with me. I recorded several unmarked dings, dents, and scratches.

David Pendino 
Rating:
5.0

Customer did not leave a comment.

Tyler Jernigan 
Rating:
5.0

Customer did not leave a comment.

Tyler Jernigan 
Rating:
2.0

Customer did not leave a comment.

Jacqueline Williams 
Rating:
5.0

Customer did not leave a comment.

David Roper 
Rating:
5.0

This was one of my best experiences with U-Haul and I do believe that is due to the location itself. Kudos to you!

Wesley Hardin 
Rating:
2.0

Customer did not leave a comment.

james schooley 
Rating:
3.0

Customer did not leave a comment.

Esther Hoag 
Rating:
5.0

Have employees state that they will not check in vehicles upon delivery and this must be completed by Customer through the app.

Bryan Weekley 
Rating:
3.0

This is on Uhaul not the individual rental location, they made us have 2 extra forms of verification we were unaware we needed. They would call 2 people of your choice but you cannot use your own number or the drivers, or they could call your employer to verify, a passport (which we could have brought had we known), or a copy of your lease. It took a while before they made any of the calls. Then we had to go through the rest of the check in process and the code they gave us for the lock to get the key was wrong. Was on hold with uhaul for almost an hour. In the meantime on my husband's phone we called the place and the answering service got us the correct code on the 2nd phone call. All in all it took over an hour to check in. The rest of the rental process was fine.

John Deady 
Rating:
5.0

Customer did not leave a comment.

sandra hamler 
Rating:
4.0

Better signage

James Villotti 
Rating:
3.0

Customer did not leave a comment.

Robert Stone 
Rating:
3.0

For the location, it is an excellent alternative for those in this section of SC.

Stephen Foss 
Rating:
4.0

Customer did not leave a comment.

Chanda Anderson 
Rating:
4.0

No issues.

Gene Dodd 
Rating:
3.0

There was a miscommunication with the specific type of trailer needed. There also was a price difference as well. However it was corrected in my favor thanks to Jeff the general manager for uhaul. Overall a very positive rental experience.

Steven Doty 
Rating:
2.0

Make sure that what you pay for is available. Don't schedule someone on the day and and hour after you are suppose to turn in the truck. Make sure that there is at least 1/4 a tank of gas

Carolyn Crump 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BURNS 
Rating:
5.0

They were able to let us extend at the last minute! Awesome!

Brandon Ricketts 
Rating:
2.0

Posted hours showed 8am opening time.... Scheduled a pickup for 8am. No one arrived at that location until after 9am. When I reserved the trailer on line I did not want the extra insurance for $4o because my FULL COVERAGE INSURANCE will cover anything I tow. It was added to the charges I found out after checking my bank account.

Carl Davis 
Rating:
5.0

Excellent all the way; highly recommended. Will use again.

Alan Larson 
Rating:
5.0

Customer did not leave a comment.

Jesse Cothran 
Rating:
3.0

I do not have an issue with this place. However, U-Haul originally sent me to a place guaranteed to have the trailer I needed. Website even stated they would reimburse me $50 if not there. It wasn’t there. In fact, the owner of that place stated she had not had a trailer like the one reserved for months. She contacted U-Haul and they directed me to this place another 7 miles out of my way. Very frustrating plus no one has stated I getting reimbursed my $50

Phillip Norris 
Rating:
5.0

Customer did not leave a comment.

Tara Tompkins 
Rating:
4.0

Tire pressure was low. I had to go to the nearest gas station and add air before I could start my move.

Theodore Zee 
Rating:
4.0

Customer did not leave a comment.

Bruce Otto 
Rating:
3.0

Customer did not leave a comment.

SHARON HOOVER 
Rating:
3.0

Customer did not leave a comment.

Dae Roh 
Rating:
3.0

Customer did not leave a comment.

Philip Sieniarecki 
Rating:
5.0

Great service

Jesus Martinez 
Rating:
4.0

Customer did not leave a comment.

Richard Teal 
Rating:
4.0

The trailer hitch coupling was made ti fit multiple hitch ball sizes (I guess, that's what I was told). So the trailer bounced around on my hitch on every bump to the destination. I don't think that was a good design. Please feel free to contact me with questions.

Frederick Wiker 
Rating:
4.0

Customer did not leave a comment.

Martin Simmons 
Rating:
4.0

Customer did not leave a comment.

Robyn Royster 
Rating:
3.0

Make sure the employee who is over the renting process is actually going to be there before you go. After he came in everything went according to plan. Very nice and professional . Thanks Bannister Truck Tire & Service !

Kimberly Campbell 
Rating:
5.0

Thanks for the drop off help!

Nigel Darrington 
Rating:
3.0

Be honest about when you’re open for business. If you’re going to open at 10:00 on Monday tell me. No one should need to wait an hour for you. Otherwise very happy with the truck, cost, and service.

Davy Darnell 
Rating:
3.0

They could try to not let their actual feelings show through when they're dealing with the public. Also they could benefit from taking customer service classes. They aren't horrible but they do act like you're wasting their time a little bit once you ask too many questions for their liking.

Breyenne Thompson 
Rating:
1.0

I am calling to discuss the pick up disaster after I write this comment. We scheduled pick up at 8:00 am. The owner of Bannister Tire did not show up until 10:00. His employees notified him we were there, but he still did not arrive until 10:00. Having to wait 2 hours is unacceptable. It took him 15 minutes to locate the keys. He said very little to me and did not apologize for making us wait. He told me we didn't need to do anything since we scheduled online. We received a confirmation text after 5:00 pm. We had already dropped the truck off by then. We were trying to move at a time when we would not be in the rain due to storms forecasted. The person helping us unload in Columbia could only help us between 10:00 to 11:00 am in Columbia. Because Bannister put us 2 hours behind, we moved furniture in a downpour and without the help we had arranged. We will not be using U-Haul again. I have since read other similar comments online about what we experienced. I am not sure why you continue to allow that company be a pick up location. It is a reflection on U-Haul.

James Beach 
Rating:
5.0

Customer did not leave a comment.

Wayne Ulrich 
Rating:
4.0

Customer did not leave a comment.

Andy Williams 
Rating:
3.0

There was computer issues and had to start the process over after doing everything on line. Waited for over 10 minutes for someone to even come to the desk.

Esther Hoag 
Rating:
3.0

Had reservation for a truck and appliance dolly. No appliance dolly's available at this location. I will have to contact U-Haul to find one at another location. Got the keys to the truck and when I started the truck I soon discovered that the catalytic converter had been stolen. U-Haul has installed a steel cages around the converter, someone cut through the cage and removed it. There was only one other truck available at this location, but it was a larger truck. After several phone calls to U-Haul and the owner of the location, I was allowed to get the larger truck at the same price.. It took 2 hours for U-Haul to locate an appliance dolly that I had to drive 40 miles round trip to get it. U-Haul does not have a system to check the inventory at the rental location. ( At least not one that works. ) I have used U-Haul for years moving all over this country( military ) and have had smaller problems. This problem was a major one. I will not use U-Haul again.

kenneth marler 
Rating:
1.0

The staff at this place was extremely rude, and took their time in getting us in and out. Would rather pay extra for the mileage next time and go put of my way.

elizabeth brown 
Rating:
4.0

Customer did not leave a comment.

Randy Starnes 
Rating:
3.0

Employee had the attitude of I dont really want to be here

Kennith Dawson 
Rating:
1.0

The drop box had been broken into. The lock was drilled out. We had to return the key the next day. They didn’t log it in. Showed I never dropped truck off. I will not use Uhaul again

KEITH RAMSEY 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Moore 
Rating:
4.0

Customer did not leave a comment.

ed abbott 
Rating:
5.0

Customer did not leave a comment.

Karen Ward 
Rating:
5.0

Very quick and efficient pick up process.

Marty Hallman 
Rating:
3.0

Mgr was out to lunch and a mechanic just took the paperwork and said that’s all he knew to do.

Keith Mcadams 
Rating:
5.0

Customer did not leave a comment.

William WALDROP 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Moore 
Rating:
3.0

Customer did not leave a comment.

Doreen Leber 
Rating:
5.0

Good job. Bannister always first rate.

Michael Richardson 
Rating:
4.0

Customer did not leave a comment.

Annie Wirth 
Rating:
5.0

It would be nice if they were open so you could discuss anything wrong with the truck.

Flora Newton 
Rating:
3.0

Na

James Snow 
Rating:
5.0

Customer did not leave a comment.

Jennifer McCurley 
Rating:
5.0

I just wanted to mention that I was late picking up my auto transport trailer and the rental office was actually closed. I did eventually speak to someone named Joe and he was soo kind to still allow me to rent the equipment. I strongly recommend Bannister Truck and Tire service for the willingness to help me even though I was late

Darius Divina 
Rating:
5.0

Customer did not leave a comment.

Samuel Roberts 
Rating:
5.0

Customer did not leave a comment.

Kevin Bell 
Rating:
5.0

Again, keep your staff! Super folks

Jack Crabtree 
Rating:
5.0

We dropped off truck after hours. It was a truck and tire repair location , maybe using Uhaul services as an after thought. It was a typical business of this kind. Kind of industrial . It was not junked up in anyway, just not the typical Uhaul business. Dropping off was ok, but if I had to pick up from that location I would try to find a different one.

Charlotte Gandy 
Rating:
3.0

Customer did not leave a comment.

Ernest Jenkins 
Rating:
1.0

Customer did not leave a comment.

Martin Follitck 
Rating:
3.0

I was assured that I would be able to pick up my vehicle at a specific time that was critical to my meeting. I even checked in online to speed the process. The person was supposed to be at work by 7:00 or 7:30 am and give me a call or text when and where the vehicle was to be picked up. This did not happen. I had to call and have him called at home to show up. I made it a point that I had to pick up the vehicle by 9:00 am. It did not happen. I ended up leaving 20 minutes later and was late to my appointment. Then I was forced to rent a vehicle that wasn't my choice. The vehicle was way to big, and cost more than the vehicle I originally requested. It also used a lot of gas. That of course I was required to put back in at drop off. Also the vehicle's engine shut down once during the trip which was dangerous. I wish this could have gone better for me, as I and my family have used uhaul for most of my life.

George Francis 
Rating:
5.0

Excellent service. Fast. And Reliable this is the only location I will rent from. Joe is amazing!!!! Very knowledgeable and professional.

James Buchanan 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Moore 
Rating:
5.0

Great customer service

David Gill 
Rating:
5.0

Customer did not leave a comment.

Earl McDonald 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Moore 
Rating:
2.0

There is only one person available to fill out the paper work and he was not there so i had to wait almost an hour for him to get back so i could get my rental i was very dissatisfied because i was on a time schedule and was over an hour and a half behind waiting on him.

Rating:
5.0

Customer did not leave a comment.

Matthew Murphy 
Rating:
2.0

The truck I ordered was at a different location. This location was a hour out of the way. I suggest that if someone makes a reservation for a truck that the location requested HAS THE TRUCK.

Savannah Willis 
Rating:
5.0

Staff was very helpful.

MICHAEL RICHARDSON 
Rating:
5.0

Bannister staff is first rate and always helpful. My place to rent uhauls.

MICHAEL RICHARDSON 
Rating:
5.0

Young man, didn’t catch a name, was very professional.

Tyler ILLIAN 
Rating:
5.0

Nothing. Joseph was amazing to deal with. Very timely and courteous. This location will,from now on, be the only one I rent from!!

james buchanan 
Rating:
1.0

Make sure that the associate responsible for reservations actually shows up to work on time. The associate was 1 hour and 45 minutes late for our reservation and we did not leave with the truck until another 45 minutes had passed due to "system problems." This caused us to be delayed by 2.5 hours so we had to unload the truck at 12am.

Scott Youngblood 
Rating:
5.0

Customer did not leave a comment.

Ron Hoyt 
Rating:
1.0

Better attitude and don't ask a person what do you want

sarah patterson 
Rating:
5.0

Customer did not leave a comment.

Sam Chilli 
Rating:
5.0

Great location

Stephon Moore 
Rating:
2.0

The 26ft. truck only had a 1/4 of a tank of gas! No one was at the place I had to wait until 10.45am for a 10am! I returned it early!

JUDITH MOFF 
Rating:
5.0

While the pick-up location was first-class, I had a HUGE problem with everything else. I scheduled a pick-up for 9am online and the morning if I received a text saying pick-up was 12 noon. Not acceptable. Called and they had another truck at another location but pick up was 10. I then asked if there was a truck in the direction I was headed and there was and I was booked for that truck. I showed up to get it and the dealer wasn't there! And there was one truck and another customer scheduled to get it too! So we were sent to several other dealers and no trucks to be found. Eventually corporate found one in a third city and we were able to finally get a truck at 12pm (3 hours / 3 cities past our original booking) #BadExperience

Chris Gill 
Rating:
5.0

Yes we need refund. The truck kept running out of brake fluid while we were driving and we had end early take it back for safety reasons. Bad bad truck. The facility its self was ran well and had excellence in customer service

Erin Cole 
Rating:
5.0

Customer did not leave a comment.

DHANESH PATEL 
Rating:
5.0

Customer did not leave a comment.

Dhanesh Patel 
Rating:
5.0

The time that it took for me too rent a trailer from start to finish was over an hour. The computer already had some of my information but every time they tried to bill my card the computer would go down and they would start all over again. There has to be a faster way. I've been renting from another dealer alot here lately for business but the time issue is killing me.

KEVIN LINDSEY 
Rating:
1.0

double charged me for miles i paid for in buford ga..dtill waoinging for my money back..

GREG CONDREY 
Rating:
4.0

Customer did not leave a comment.

MICHAEL AMMONS 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ESSMAN 
No reviews have been submitted for this location.

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