Customer Reviews for Bank St Tires & Brakes
(Distribuidor de U-Haul del vecindario)

91 comentarios

1749 Bank St   Ottawa, ON K1V7Z4

(613) 822-1760

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 7 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(613) 822-1760

1749 Bank St
Ottawa, ON K1V7Z4

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 7 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
No hay fotos disponibles

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Soufiane L. 
Clasificación:
2.0

Made a reservation for a 20' truck with 2 dolly. None of that was available. No 20' truck, no dolly! I have been offered a 15' truck. The employee was nice but the management of clients' reservations is a disaster and I am not recommending this place to any of my colleagues and friends. If client take the time to reserve a size of truck, the least that could be done is to have the proper size that has been reserved. We have been disappointed and we suggest something be done to avoid this kind of issue with future clients.

Helene M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marilie B. 
Clasificación:
1.0

Asked for dolly in my reservation. Didn't get a dolly. 2pm return time, had to check in vehicle using mobile app because store was closed. Saw two other parties, one was waiting to take out van, another party was returning truck. Both waited until 2:30PM and still no attendant showed up.

Jun Y. 
Clasificación:
1.0

You really need to train your staff to give the right information to the customers.

Jorge P. 
Clasificación:
1.0

No one was there Sign on the door to call a number… called 10 times - straight to a VM that was not set up— waited over 30 mins before leaving Called uhaul where there was a 20 min wait with option to have call returned—- called me back an hour and 20 mins later Entire experience: When reservation made - was suppose to pick up in Lindsay Ontario—- found out 830pm the night before it was pick up in Peterborough(an hour 20 from where I live—- not convenient at all) No one not once advised pick up would potentially be in a different city- I would never have reserved- was told there was no truck that size in Lindsay—- I drove by another location— and there certainly was a truck that size sitting there Their solution was to credit me $50— didn't even touch the gas for me to drive an hour 20 to stop my husband off to pick it up- then to drive home (another hour 20) To get up the next day and drive back towards Peterborough for the destination of Ottawa

Theresa T. 
Clasificación:
2.0

Better customer service when it comes to making things right. We understand shortage with availability and we're more than willing to accommodate for a timing switch. However, last minute changes really impact moving day schedules especially for trips the involve driving out of town. Things would have been better had another truck size (offered at same rate), or even discounted day of would have been nice as we had a confirmed reservation. Upon pickup, our party had to wait around approximately for a half hour while staffing had to retrieve keys that were locked into the truck by previous truck users and noted that truck had not been cleaned in between users.

Max E. 
Clasificación:
5.0

El cliente no dejó un comentario.

bhagwant S. 
Clasificación:
5.0

Nothing.. quick and fast truck inspection and closing rental file done within 15 minutes and with a smile in extra.

dominique P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvie B. 
Clasificación:
3.0

Very nice staff but a small location with no place to park my car. The staff was kind to move a truck for me but otherwise I would have had to park in a grocery store parking lot

Hilary Robyn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuelle O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla R. 
Clasificación:
5.0

Everithing was perfect. Thank you for your service.

Radka K. 
Clasificación:
1.0

Charge way more then what was quoted and the truck was dirty and really bad to drive.

Jake C. 
Clasificación:
2.0

Our battery in our Uhaul truck died numerous times, and we initially had to have the Uhaul worker come and boost it when we were three minutes away from the Uhaul location. He did which was great and provided us with jumper cables. Throughout our move it died numerous times as I said, and ended up draining the battery from my civic so we had to have my in laws come and follow us back to the Uhaul place to return the truck because my car wouldn't start. We also burned through a lot of gas having to leave the Uhaul truck running throughout the day in order for it not to die. When we returned the truck to the Bank location, we explained all of this to the employee who said that he would be sure to give us a discount for our troubles. I got my bill yesterday and the transaction was actually $5 more than what I had paid when we originally picked up the truck - there was no discount given. This is the worst Uhaul experience I've had, and I will definitely go to another company for my future needs.

Caitlin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmed M. 
Clasificación:
5.0

A very smooth move and staff were excellent. Cannot beat the value for a local move.

Bruce R. 
Clasificación:
1.0

I was overcharged an extra 50 miles on a 12 mile roundtrip move. I requested a price adjustment, showing the addresses my son & I drove to but was ignored. This was robbery. Not a proper Uhaul representative at all. Very disappointing to be taken advantage of like that.

Kristen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yazan H. 
Clasificación:
2.0

I deliberately booked at this location because two others nearer my home clearly indicated there was "no customer parking". I arrived only to be told that this location doesn't usually offer customer parking either. Employees helped me figure it out, but if this information had been on their website, I would have booked elsewhere. There was some garbage in the truck when I picked it up (a used mask and a half-empty gatorade bottle on the floor). Also, I returned my truck rental early at about 2pm (it was due back at 5pm). However, I received a phone call the next morning about 7:30am from UHaul asking where the truck was, and whether I had returned it. When I said the truck had been returned the previous day with time to spare, the UHaul representative on the phone thought maybe the location had not entered the return in their system yet. I called the location and they helped me sort it out - all was well in the end, but I would have preferred not to be woken up by a call from UHaul the day after moving.

Anna M. 
Clasificación:
2.0

Small location with only 3 parking spots for trucks. Limited signeged and delivered it after hours.

Moreno C. 
Clasificación:
5.0

Price expensive. Damaged furniture in truck due to no padding.

Justin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENJAMIN W. 
Clasificación:
3.0

windshield wiper was completely broken, you can't imagine how I was driving in snowy weather last night.

Aliakbar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABRAHAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sasiya S. 
Clasificación:
3.0

Check all vehicle systems. I put on wipers and the driver's side came off. I had to stop truck to go back and get wiper off road. Good thing it wasn't snowing or raining.

DAVID W. 
Clasificación:
2.0

The truck and the person who helped us during pickup are good. But on the way back to drop and when we were driving to the backside to drop the truck, the truck got stuck in the snow for more than hour. You can find that in the CCTV footage. It is all because the path is not cleaned. Because of this although we filled the tank more than what we should we ended up leaving it with less fuel. We are very disappointed because we had to put all that effort after all the shifting we have done on that day. It's a very bad experience.

HEMANTH K. 
Clasificación:
4.0

clearer fueling requirement and measurement. I overfilled and still got charged.

eric C. 
Clasificación:
5.0

Good customer care.

FERNAND K. 
Clasificación:
2.0

First of all your website needs to be improve it is not working properly, it reseted my pick up location, and I ended up having to pick up the 20 foot van 20 minutes from my house. Not to mention that the back of the truck was filthy with Christmas ornaments, paper, cardboard and what not.

ALAIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORYD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLEG C. 
Clasificación:
5.0

N/C

Justin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Siddarth N. 
Clasificación:
1.0

Tail light was broken on truck Location closed early without notice

JESSICA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca A W. 
Clasificación:
5.0

GREAT SERVICE!!!! THANKS!!!! WILL GO AGAIN!!!

marco B. 
Clasificación:
1.0

Staff is a hit and a miss. I did not get an update for dropping the truck but after 2 days. I had to call there, go there (they were locked) and then call again. Return the equipment somewhere else.

LAURENTIU C. 
Clasificación:
5.0

No improvement necessary

MUSTAPHA K. 
Clasificación:
5.0

Wasn't my first choice to return vehicle, original selection on website was changed to this location

William E. 
Clasificación:
3.0

There was no one there when I dropped the keys off and no lock box so I just had to leave them on a desk also the back of the truck had stuff in it

Ashton H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mykola K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ewelina J. 
Clasificación:
5.0

Everything was great

RABIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MING-WAI K. 
Clasificación:
1.0

The employees were not wearing masks nor in the store, we had to wait 10 minutes for anyone to service us (we were the only ones in there, they just were nowhere to be seen). I was also overcharged for a dolly and they did not provide me with the one I ordered as they had given it away to someone else. Incredibly dissatisfied with the service.

ABBEYJACQUELINE H. 
Clasificación:
5.0

This was one of the best experiences I have had with Uhaul. I would say that it entirely was that of the woman and the location who served me. Good job, Anthony

ANTHONY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTOINEJOSEPH L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LIBORIUS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sara Y. 
Clasificación:
1.0

I called the say before to confirm that I could leave my car on location, the lady said yes no problem. I also requested moving blankets, she advised she would leave a pack of 6 with the uhaul for me. The next day when I went to pick up the uhaul, the guy that was working the desk asked me what I was there for, I said to pick up a uhaul I had reserved. The first thing he snaped at me was "well you can't leave your car parked here" I explained I was advised differently when I called in the day before and if I would have known I would have arranged to be dropped of, but now I was expected soon with the uhaul and didnt have time to make different arrangement. He seemed very annoyed and finally said fine just leave it where it is I guess. Then I inquired about the moving blankets, he said they were all out and there was no way to get any. Again in a very rude way. Also may I note that he was not wearing his mask over his nose and mouth, patently this location wears masks to cover their chins. All in all the experience was very unpleasant and I will never use this location again which is a pity cause it's the closest location to where I live. Next time I will drive farther out of my way to avoid this location. Being military I move alot, this time it was a very unpleasant experience.

SYLVIANE S. 
Clasificación:
4.0

My one comment that I always have regarding rentals is keep the gas tank full. It is hard to know how much to put into the truck when returning it when it is not full. The other point is know where the truck is, my rental truck was behind another truck. I have experience driving those trucks but for others might have not been able to get it out.

ANTONIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha G. 
Clasificación:
3.0

During booking process for the truck I was informed there will be $0.89 charge per KM but when I returned the truck I was charged $1.43 per KM. No explanation for the discrepancy.

HASSANABDALLE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ShekhMohammad Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK G. 
Clasificación:
5.0

The van was clean and ready to go when I arrived. The person behind the counter was friendly and helpful!

BRIAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Husham A. 
Clasificación:
4.0

El cliente no dejó un comentario.

NADINE T. 
Clasificación:
2.0

Honor reservation s where u book it

Michael L. 
Clasificación:
5.0

Your service is fast and easy. The people are very nice and friendly worker, and helpful. She is amazing person, please give her a high position at this location in order to serve our community in this area.

TENANAMIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY PATRICIA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne J. 
Clasificación:
1.0

I could not find it. Put up a sign please saying Uhaul. I drove by the location twice in rush hour. Not fun.

Gregory C. 
Clasificación:
5.0

The person who attended us was 'top bar'. Really made a difference to the experience of renting a U Haul.

Sam V. 
Clasificación:
5.0

The first vehicle acquired at the location began breaking down after 5 minutes on the road. The replacement was in excellent condition.

JOELANDRE M. 
Clasificación:
5.0

Conveniently close. I'm so glad you opened a location so close to my home. I would have to go so far to get a moving vehicle. The staff are absolutely great. Gracias

JESSE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Masoud M. 
Clasificación:
4.0

Review the customer charges as it seems I got a double charge on my credit card. I will verify this with them today.

RAJA A. 
Clasificación:
1.0

. I rent the U-Haul to go back to toronto, the guy that supposed to be there went on lunch. A mechanic guy helped me but my order was all wrong. I was 350 dollars overcharged because of it. The gas was at 1/4 and the system said 3/8 but he doesn't now how to fix it, so I got charged 28 dollars more. The location drop off that I wanted to use was 3 mins but he put it local, so I got charged 300km extra which is about 160 dollars. Since he doesn't know how to input the location, I got charged drop off wrong location for 154 dollars more. I got charged extra over 350 dollars on my rent at uhaul. I called the dispute place they said will call back in 3 days.

NHUT T. 
Clasificación:
5.0

Perfect

Rock cenack J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
2.0

too many hidden fees, and you guys charged extra for fuel. I didn't even use that much fuel even though.

CHANDRAPANDIGEJO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN K. 
Clasificación:
5.0

Best service. Sarah at this Uhaul location did an excellent job.

Shee H C. 
Clasificación:
4.0

Seemed organized and sympathetic to my difficulties by giving me instruction to contacts haul customer service They were quick and professional

MICHAEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

AHMAD K. 
Clasificación:
3.0

They were very accommodating & well prepared before I drove away with rental truck. Gracias

TANYAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZIAD T. 
Clasificación:
3.0

The customer service rep that helped me was great, but the location was very run down, the parking area is too small and had many potholes. The van itself was very dirty and smelled strange, but was otherwise fine. I would have appreciated more specific instructions regarding inspection at drop off.

JULIEM G. 
Clasificación:
1.0

The location was closed and I had to spend 2 hours just trying to reach the customer service. I lost the opportunity to grab the item I wanted just because of uhaul.

Preet Kamal S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Muataz A. 
No se han enviado comentarios para esta ubicación.

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