Customer Reviews for B&W Services
(U-Haul Neighborhood Dealer)

192 reviews

1629 W Main St   Gatesville, TX 76528

(254) 206-3043

Office Hours

  • Mon-Fri: 8 am–1 pm
  • Sat: 8 am–12 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(254) 206-3043

1629 W Main St
Gatesville, TX 76528

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–1 pm
  • Sat: 8 am–12 pm
  • Sun: 9 am–12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great Customer Service and Quality Truck and gear!!

Jason Morris 
Rating:
5.0

Customer did not leave a comment.

Deborah Clark 
Rating:
5.0

It’s perfect

Mike Wright 
Rating:
5.0

Customer did not leave a comment.

Tyrell Fees 
Rating:
5.0

Customer did not leave a comment.

Melinda Amspacher 
Rating:
3.0

Customer did not leave a comment.

Sandra Rhymes 
Rating:
5.0

The truck was clean when we got it everything was very convenient the people was super nice and friendly highly recommend!

charleet harrison 
Rating:
3.0

There was nobody there. Vacant lot

MICHAEL WENDT 
Rating:
5.0

Customer did not leave a comment.

Douglas Cooper 
Rating:
5.0

Customer did not leave a comment.

MARK PAULEY 
Rating:
5.0

Customer did not leave a comment.

SAMUEL HENDRICKS 
Rating:
5.0

Customer did not leave a comment.

Kelly Haywood 
Rating:
5.0

None

MICHAEL MUSGROVE 
Rating:
5.0

Mr Taylor always goes beyond expectations. we appreciate his Uhaul services in Gatesville TX. thank you!

rick bush 
Rating:
3.0

Not have the yard gate locked and some pavement would be nice I'm elderly and I have to use oxygen so walking around was difficult for me I just stayed in the car and had my family take care of the return

Katharina Ropple 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Hartung 
Rating:
5.0

B&W UHAUL SERVICE ON W.Main in Gatesville, Tx is the place to get a UHAUL. GREAT SERVICE.

Darlene Curie 
Rating:
3.0

Customer did not leave a comment.

Shawn patterson 
Rating:
5.0

Customer did not leave a comment.

Tim Bell 
Rating:
4.0

Customer did not leave a comment.

Ann Baker 
Rating:
5.0

Billie takes good care of your UHaul customers. We appreciate him having extra products on hand, ex: box of wrapping paper.

Darlene Curie 
Rating:
5.0

WE APPRECIATE WILLIE TAYLOR MAKING SURE THAT WE HAD A UHAUL TRUCK THAT MET OUR NEEDS. GOOD MAN!!!

Darlene Curie 
Rating:
1.0

Customer service

Archie Lee Taylor 
Rating:
5.0

Customer did not leave a comment.

Kathryn Hidell 
Rating:
3.0

Signal is very poor at this rural location, so the U-Haul app is very slow! This makes trying to pick-up very frustrating! It took over 30 minutes to finally get approved for taking the truck. I will probably choose a different location if I ever rent a truck again.

Thomas Conner 
Rating:
3.0

Customer did not leave a comment.

Bob Aultman 
Rating:
5.0

Great customer service. Will do business again.

SCOTT WHITE 
Rating:
4.0

Customer did not leave a comment.

Laramie Crockett 
Rating:
5.0

Customer did not leave a comment.

Linnie Klinesmith 
Rating:
1.0

Check your uhauls before someone pulls out of the driveway.

brianna barrent 
Rating:
5.0

The first location we rented from did not have our truck and we were not notified until 30 mins prior to pick up. Giving a days notice would be nice. This location in Gatesville allowed us to pick up last minute and was very helpful.

Adam Corvera 
Rating:
5.0

I enjoy the vehicle without any problems

ARIYO OLUSOLA 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. PEREZ SR 
Rating:
2.0

Customer did not leave a comment.

SAMUEL MCINTIRE 
Rating:
5.0

Customer did not leave a comment.

DEANNA SMETAnA 
Rating:
3.0

Customer did not leave a comment.

Penny Dickerson 
Rating:
4.0

Customer did not leave a comment.

James Van De Water 
Rating:
2.0

Not all my equipment was there. Had to go to three different city's to get my equipment. They were about an hour difference in driving.

Gilbert Solano 
Rating:
5.0

Willie was terrific and easy to work with. He definitely went beyond what other uhaul dealers would have.

Benjamin Milligan 
Rating:
5.0

Customer did not leave a comment.

Jackie Penny 
Rating:
5.0

Customer did not leave a comment.

Steve Rohlfing 
Rating:
2.0

Customer did not leave a comment.

Randy Nini 
Rating:
5.0

Picked up the uhaul and got it loaded then found out I had to wait another five days before I was able to move, so uhaul made it stress free to get a few extra days. Very understanding and will work with you.

Cody Weir 
Rating:
5.0

Too complicated you can buy gun easier

Charles Williams 
Rating:
3.0

Make sure they don't have to drive an extra 100 miles to pick up their truck for rental.

Ken Gochenour 
Rating:
5.0

Uhaul website had issues. Dealer was very helpful.

Eddie Bookman 
Rating:
5.0

This was the best experience I have had when leasing a Uhaul. Every step was easily done from pick up to return. Highly recommend B & W Services.

terry joiner 
Rating:
5.0

Customer did not leave a comment.

JOHN PAUL GACONNIER 
Rating:
5.0

Save the information in the computer because I rent so many trailers from y’all and y’all don’t save the information every time gotta go to the same old stuff

GERALD BEAUMONT 
Rating:
5.0

Great and easy to work with! Finished early and they told us how to drop off at location after hours. Very friendly and helpful! Would definitely recommend!

James kiolbassa 
Rating:
5.0

It was just fine. Willie was the person we dealt with: knowledgeable and efficient. All was perfect.

marguirite hale 
Rating:
3.0

Customer did not leave a comment.

Stefenie Johnston 
Rating:
5.0

Customer did not leave a comment.

zachery mariam 
Rating:
5.0

Customer did not leave a comment.

Erica Gonzales 
Rating:
3.0

Customer did not leave a comment.

Keith Kowlok 
Rating:
5.0

Customer did not leave a comment.

JOSE TEJEDA 
Rating:
3.0

Willie, the person running it, was very friendly and very helpful. UHaul still sux.

PAULA JONES 
Rating:
5.0

Good folks!!!

DEBORAH CURIE 
Rating:
2.0

1 Notify the location that a client will be picking up a truck. That way he will be there on time. 2 Notify the location about a pickup in advance so he can clean the truck!

Jorge Lopez Zermeno 
Rating:
5.0

Great customer service… very friendly and accommodating! Said he would come in on day off if we needed him to. Definitely recommend!!

CARA CAIN 
Rating:
5.0

Customer did not leave a comment.

JENNIFER TRAINER 
Rating:
5.0

The site manager was exceptional. He was very professional and walked me through each step.

ROY ROBINSON 
Rating:
5.0

Customer did not leave a comment.

ALAN HAMMAR 
Rating:
1.0

First, the truck I reserved wasn't available so I had to accept a smaller vehicle. That truck wasn't full on full so it cost me at least an extra $15 to fuel it up prior to returning. The operator wasn't available when I returned the truck to discuss this, then I was charged extra mileage. So my suspicion is that someone had used this truck between it previously being returned and me renting it. I couldn't verify any of the trucks condition prior to leaving with the truck as I was given no paperwork and was told it would be emailed to me, didn't happen until after business hours. I will not use this location again.

TERRY YOUNG 
Rating:
2.0

Friendly staff, but wasted 40 minutes waiting for staff to show up for pick-up.

Barry Gregg 
Rating:
5.0

Customer did not leave a comment.

Gary Pruitt 
Rating:
5.0

It was fast to get my rental , as well very easy to return. Would definitely go back if I need a u haul agian

daven blair 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER COX 
Rating:
4.0

Customer did not leave a comment.

DANIEL BYERS 
Rating:
4.0

Easiest drop off ever. :-)

Maureen Bakenhus 
Rating:
4.0

Customer did not leave a comment.

JOSEPH HANNA 
Rating:
5.0

N/A

Monet Francois 
Rating:
5.0

Customer did not leave a comment.

NATHAN BOWLAND 
Rating:
5.0

Customer did not leave a comment.

CHARLES HUBER 
Rating:
5.0

Everything was great

SHALANDRIA MILLIGAN 
Rating:
5.0

Clean truck. And after renting a 20 foot U-Haul truck (that felt underpowered) the 26 foot was not only bigger but more capable. Moved the remainder of our possessions with the larger truck and 5 x 8 trailer. The trailer was a last minute add on. Only wish was it being a 12 x i instead. Very satisfied with the people and equipment.

CHARLES VANETTEN 
Rating:
5.0

Customer did not leave a comment.

tedd long 
Rating:
5.0

Customer did not leave a comment.

RANDY WALKER 
Rating:
5.0

Amazing service!

ALEXANDRA RETAMOZO 
Rating:
1.0

When you tell a Clint that a piece of equipment is at the place they want to pick up and it’s not then sending them 60 miles away to get it sucks

Jeffrey Montgomery 
Rating:
5.0

Customer did not leave a comment.

GERALD BEAUMONT 
Rating:
5.0

Customer did not leave a comment.

Therese Jones 
Rating:
5.0

Customer did not leave a comment.

PATRICK JACKSON 
Rating:
5.0

Customer did not leave a comment.

Paul Demeduk 
Rating:
5.0

Customer did not leave a comment.

HEATHER KIELTYKA 
Rating:
1.0

Customer did not leave a comment.

ANTHONY GITHUI 
Rating:
5.0

Great customer service. Agent was polite and courteous.

CLEAVON BATTIE 
Rating:
5.0

Customer did not leave a comment.

GERALD BEAUMONT 
Rating:
5.0

Customer did not leave a comment.

Carolyn Scott 
Rating:
5.0

Willie was great to work with and will rent again when needed

GEORGE THOMPSON 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA WENNER 
Rating:
5.0

Great Manager!! Rent my equipment there quite often

GAREN LONG 
Rating:
5.0

Customer did not leave a comment.

DORI GIBSON 
Rating:
5.0

Very helpful guy working there

DENTON DICK 
Rating:
5.0

Customer did not leave a comment.

PHILLIP ZEIGLER 
Rating:
5.0

I can't think of anything! Always great service, the trailer is always available and clean, and the manager there is always very helpful. I go there several times a month and we'll continue to go

GAREN LONG 
Rating:
5.0

Willie was fantastic. Worked with me on my needs.

William Read 
Rating:
5.0

Nothing

OLAN MASSINGILL 
Rating:
1.0

He did not know how to work computer and unable complete the reservation I had already paid for. He said he would cancel that payment and started a new one and had me pay again.

Mikayla Moreland 
Rating:
5.0

The Associate that helped me was very kind and professional.

Monica Ahrnes 
No reviews have been submitted for this location.

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