Customer Reviews for B&S Dry Ice Sales
(U-Haul Neighborhood Dealer)

672 reviews

409 W Pinhook Rd   Lafayette, LA 70503

(337) 235-2898

Office Hours

  • Mon-Wed: 8 am–5 pm
  • Thur: Closed
  • Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 235-2898

409 W Pinhook Rd
Lafayette, LA 70503

Services at this Location:

Office Hours

  • Mon-Wed: 8 am–5 pm
  • Thur: Closed
  • Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fix the app. There were two other people doing after hours drop offs and each one had different issues using that portion of the app.

RUSSELL CARTER 
Rating:
5.0

Very nice and helpful

Carl E Brown 
Rating:
2.0

No doilies available with no contact from store ahead of time regarding this. Submitting forms in U-Haul app was slow and unresponsive.

Joseph Andersen 
Rating:
3.0

Keep up better maintenance on the U-HAUL Trucks. Our truck's alignment was horribly off and was pulling heavily to the right. That can be hazardous for anyone moving heavy loads on the highway. The inside was extremely dusty and needed cleaning.

Kae'Ranisha Harrison 
Rating:
5.0

very good service

Mathew Chakala 
Rating:
3.0

Customer did not leave a comment.

Alexisa Babers 
Rating:
5.0

Customer did not leave a comment.

Gloria Williams 
Rating:
5.0

The inside was sticky like someone had spilled a drink in it and it was all over the seats, floorboards,etc

Wanda Collette 
Rating:
5.0

Truck was ready, admin working was kind and helpful with questions.

Larissa Mauldin 
Rating:
5.0

Customer did not leave a comment.

Donald Saunders 
Rating:
5.0

We were very satisfied with the truck.

Raymond Mallery 
Rating:
1.0

This is the second time I preorder a trailer and the day of pickup they don’t have what I ordered so they send me to a vendor which is a horrible experience unclean run down facilities twice this happened to me. U-Haul should be ashamed of themselves for allowing the vendors they have with no good computer equipment no printers just sad.. I would never recommend U-Haul to anyone because of this!!!!!!!!

David Alford 
Rating:
5.0

Customer did not leave a comment.

Whitley Robertson 
Rating:
5.0

Customer did not leave a comment.

Destiny Seemion 
Rating:
5.0

Thank you !

Barry Louviere 
Rating:
5.0

Easy to return and convenient location.

Lori Hingle 
Rating:
4.0

Customer did not leave a comment.

JO ANN NOEL 
Rating:
5.0

Excelent personal

joel silva 
Rating:
2.0

Instruction of the key box was in correct and customer service was horrible!!!

Scotty Arceneaux 
Rating:
4.0

Customer did not leave a comment.

orlantha woods-sharlow 
Rating:
5.0

Customer did not leave a comment.

Dave Evans 
Rating:
5.0

Customer did not leave a comment.

Michael Moore 
Rating:
5.0

Customer did not leave a comment.

Starlet Guidry 
Rating:
3.0

Very convenient and friendly

Wesley Nottingham 
Rating:
5.0

Customer did not leave a comment.

Brenda Lanaux 
Rating:
4.0

Customer did not leave a comment.

David Savoy 
Rating:
5.0

Customer did not leave a comment.

Margaret Beard 
Rating:
4.0

Customer did not leave a comment.

Joann Noel 
Rating:
2.0

Customer did not leave a comment.

James Square 
Rating:
5.0

Customer did not leave a comment.

Christine Angelle 
Rating:
5.0

Customer did not leave a comment.

Chanel Lewis 
Rating:
5.0

Customer did not leave a comment.

Arminda Trejo 
Rating:
5.0

Customer did not leave a comment.

Clint McCollough 
Rating:
5.0

Customer did not leave a comment.

SUSAN YOUNG 
Rating:
5.0

Customer did not leave a comment.

Gary Skinner 
Rating:
5.0

Customer did not leave a comment.

Gary Skinner 
Rating:
4.0

Customer did not leave a comment.

Natasha Brown 
Rating:
5.0

Very professional. Answered all my questions.

Stephanie Daniels 
Rating:
4.0

Customer did not leave a comment.

Lindy Camden 
Rating:
5.0

Customer did not leave a comment.

Kylie Tahana 
Rating:
4.0

Customer did not leave a comment.

Kathryn Kane 
Rating:
3.0

This was after hours. Had trouble with the app. I’d put a password in, new password etc. would not let me submit. Finally got someone on phone and they were helpful. Another lady was having the same problem. I don’t like apps! Took forever! Person please!

Dorothy Spangler 
Rating:
2.0

One man operation, I arrived early and being another customer was there. I had to wait, computer is outdated and slow. Again, One man operation, he tries but he is only one person. Facility is in need of repairs and updating.

Gregory Zerangue 
Rating:
4.0

Customer did not leave a comment.

Jimmy Hebert 
Rating:
5.0

Customer did not leave a comment.

Jamie Richards 
Rating:
4.0

Customer did not leave a comment.

John Cribb 
Rating:
3.0

When I walked in the gentleman acted as if I was bothering him when I asked a question. A Caucasian came in when I was walking out, he became extremely pleasant. Just not right! Won’t rent from them again.

Markesha Paddio 
Rating:
4.0

Everything was good. Customer service was professional and on point.

Sharon Ledet 
Rating:
3.0

Call for Road side assistance had to wait almost 2 hours.

Autrea Blanchard 
Rating:
3.0

Nothing everything was awesome

Shelia Grant 
Rating:
5.0

Customer did not leave a comment.

TIFFANY SMITH 
Rating:
5.0

Customer did not leave a comment.

LOUIS HOFFPAUIR 
Rating:
5.0

Customer did not leave a comment.

Keith Davenport 
Rating:
3.0

I felt afraid if I got even the smallest of scratches on the vehicle I would have to get another job.

Michael Bailey 
Rating:
5.0

Customer did not leave a comment.

Shannon Marks 
Rating:
1.0

Hidden cost! Not made aware of cost mileage etc etc etc and could not drop off at my local U-Haul terrible experience will never use again

Pamela Jackson 
Rating:
3.0

Customer did not leave a comment.

Abigail Courville 
Rating:
3.0

Customer did not leave a comment.

Shyra Breaux 
Rating:
5.0

I don't know, I'm easy to please and I was 110% satisfied with pick up, the vehicle performance, and drop off.

Jarid Shatley 
Rating:
3.0

Customer did not leave a comment.

Joanie Ramon 
Rating:
3.0

No one explained to me charges I paid for the U-Haul when I picked it up and U-Haul was trying to charge another $120

Stephanie Alex 
Rating:
5.0

Customer did not leave a comment.

Sandra Priestley 
Rating:
5.0

They were Nice Great Service ❤️❤️⭐️⭐️⭐️

Geraldine Francis 
Rating:
5.0

Nothing at all

Carl Landry 
Rating:
4.0

Customer did not leave a comment.

Florrie Turner 
Rating:
5.0

Customer did not leave a comment.

Daniel Cladd 
Rating:
3.0

Buy a new facility to do business out of.

David Baker 
Rating:
3.0

Customer did not leave a comment.

John Maylard 
Rating:
3.0

Location was closed during normal business hours and couldn’t contact anyone by phone.

william autoin 
Rating:
5.0

Customer did not leave a comment.

Laquana Gardner 
Rating:
5.0

Customer did not leave a comment.

Tommy Case 
Rating:
5.0

Customer did not leave a comment.

Tevin Manuel 
Rating:
5.0

Customer did not leave a comment.

WAYNE Forester 
Rating:
5.0

Already recommended. Very pleasantly surprised by clean Covid safe procedures and surroundings. Staff answered all questions and provided guidance with vehicle. Highest rating for all aspects of experience.

Stephanie A Landry 
Rating:
5.0

Fast efficient service.

Tim Pledger 
Rating:
1.0

The Lady that owns that location came we let her know I had made online reservations for 1130am to pick up I got there 1125am. She replied I’m closed I said we just made the reservation and was told you was open. She said I don’t work for U-Haul this is my business and I’m closed very rudely. I told my son get in the car I was going to call the 1800 number and I told as a business owner she was unprofessional and got in my car. she comes to my window knocks and says I can do it. That was the only one in the area for that day and because I needed to move I went ahead and got it but I will not be doing business again.

danrica savoy 
Rating:
3.0

Harold almost backed the truck into our car with myself and our 1 year old in it. He didn’t even look up or notice my car there THE ENTIRE TIME. And his response to our being upset was “oh” and he walked away from us. This was after we found out we were being charged an extra $100 because we couldn’t return the truck after hours and had to wait until the next day. UNBELIEVABLE.

Spencer Johnson 
Rating:
3.0

Customer did not leave a comment.

gabriel mire 
Rating:
5.0

All good

WILLIAM FORSTER 
Rating:
5.0

Customer did not leave a comment.

RoseMary Fontenot 
Rating:
2.0

Customer did not leave a comment.

Shavonnda Mack 
Rating:
1.0

Location

Paul Broussard 
Rating:
4.0

Customer did not leave a comment.

Reginald Madise 
Rating:
1.0

UHAUL sent me to 3 different locations to pick up a truck because each location didn’t have my truck. It took me 100 miles round trip, and $400 extra dollars in movers fees since they had to wait almost 4 hours at my house while I went on a wild goose chase to get a truck I had reservations for for two weeks. I’m extremely dissatisfied.

Cynthia Parnell 
Rating:
2.0

Location was poorly keep and the service person was challenging to work with.

Paul Tullier 
Rating:
3.0

Very good customer service.

Libby Vannoy 
Rating:
5.0

Customer did not leave a comment.

Jody Bourque 
Rating:
2.0

The truck was in disrepair. It was hard to get the key to turn in ignition to start the vehicle. Cracked side mirrors. The truck needs to be repaired or taken out of service

Webster Mcmahon 
Rating:
5.0

Customer did not leave a comment.

Eric Rodrigue 
Rating:
3.0

Customer did not leave a comment.

Barron Coleman 
Rating:
3.0

Customer did not leave a comment.

Ashika Brown 
Rating:
3.0

Customer did not leave a comment.

Jennifer Forester 
Rating:
5.0

Easy to get there, easy returns. Equipment was exactly as requested and cost was spot on. I would absolutely use this location again (Pinhook)

Michael Raymond 
Rating:
3.0

Customer did not leave a comment.

Mike Travis 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BOUTTE 
Rating:
3.0

Customer did not leave a comment.

JOHN PETERS 
Rating:
1.0

On the phone I told the guy exactly everything I had to be moved, he tells me the truck he put me down for was going to be perfect. No it was a lot smaller than perceived and there was no way an entire house of furniture was going to fit without making 10 trips.

LACIE VINCENT 
Rating:
5.0

Very helpful .

Thomas Darden 
Rating:
5.0

Customer did not leave a comment.

JULIA LEBLEU 
Rating:
5.0

Customer did not leave a comment.

NICKEA MONTGOMERY 
No reviews have been submitted for this location.

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