Customer Reviews for Rockaway Truck Rental
(U-Haul Neighborhood Dealer)

849 reviews

62-02 Almeda Ave   Arverne, NY 11692

(718) 634-0297

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat-Sun: 8 am–6 pm

Services at this Location:

Contact Us

(718) 634-0297

62-02 Almeda Ave
Arverne, NY 11692

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat-Sun: 8 am–6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super convenient for me

michelle dixon 
Rating:
5.0

Customer did not leave a comment.

Luis Holzmann 
Rating:
3.0

Clean your 🚛🚛🚛🚛🚛 but everything else was good workers were great

pat banks 
Rating:
5.0

Nothing everything was good especially the guy the help me very friendly and helpful it was a great experience

Jose Duarte hernanadez 
Rating:
5.0

Brian was a great agent and very helpful 10/10 on customer service thank you Brian your appreciated

masen nunez 
Rating:
5.0

Customer did not leave a comment.

Mariano Perez 
Rating:
5.0

Customer did not leave a comment.

Salvatore Amodeo 
Rating:
4.0

Equipment was usable, well maintained can interpreted in many ways, should be specific.

RACLIFFEL sr JAMES 
Rating:
5.0

Customer did not leave a comment.

Gerard Garcia 
Rating:
5.0

Customer did not leave a comment.

KYRA GROVES 
Rating:
5.0

Brian at The front desk made it very easy and pleasant, definitely going to use this location again. Next time I need it.

james collin 
Rating:
5.0

Just keep up the good work. Very professional kind and considerate.

Latsen Barnett 
Rating:
5.0

Customer did not leave a comment.

Janice Kaul-Smith 
Rating:
4.0

Bryan was a pleasure to deal with!

DAVIDFRANCIS SELIG 
Rating:
5.0

Customer did not leave a comment.

Dervin Christian 
Rating:
1.0

So my reservation was for 8am i got there like 755 did all the paperwork the guy to me the truck was in the driveway hope you can get out because someone is blocking driveway well him knowing there was no way i was getting out had to wait for the vehicle that was blocking driveway to get tow by the time all that was done it was 830 and i had to bring truck back by 11 so it delayed me a whole half hour

Karen Torres 
Rating:
3.0

Customer did not leave a comment.

Malissa Miller 
Rating:
5.0

Everything was done right..Keep up the good work..

JOSEPH CHARWAY 
Rating:
4.0

Customer did not leave a comment.

CALLENDER RICARDO 
Rating:
5.0

Customer did not leave a comment.

robert charles 
Rating:
4.0

The biggest problem I had was that I can't get any cell service at that location (It's close to JFK and I think that raises some connectivity issues with Verizon). I was supposed to return a van after hours and it was impossible to do it via the app due to no internet connectivity. So I had to park & lock the van, drop off the keys and then return to the location the next day to finish out the reservation, which was a big inconvenience to me.

Scott Slater 
Rating:
5.0

The process was smooth and easy. The U-Haul worker was so pleasant to deal with. I would definitely recommend this location.

Deasia Pearson 
Rating:
5.0

None

patricia adams 
Rating:
5.0

Customer did not leave a comment.

patrica xavier 
Rating:
3.0

Customer did not leave a comment.

Anietie Bassey 
Rating:
5.0

Customer did not leave a comment.

GABRIEL MATUS 
Rating:
5.0

The truck was somewhat clean who ever had it before me it was a little amuck but the service was impecable & the truck really came in handy and i most likely will be renting again!

andrew mittler 
Rating:
5.0

Customer did not leave a comment.

Colin Flaherty 
Rating:
5.0

Customer did not leave a comment.

Amber Berry 
Rating:
5.0

Customer did not leave a comment.

Andrew Lehman 
Rating:
2.0

Customer did not leave a comment.

Viktor Makarov 
Rating:
1.0

By far the worst truck rental experience I've ever had. Truck was dirty, smelly, filled with garbage and leaves. Check engine light was on and was seriously concerned the truck would break down. Brian also berated me because I wasn't able to make the U-Haul mobile pickup system work. But the worst part is that I left my planner in the vehicle and he is right now playing games and refusing to return it. This guy has got a serious attitude problem and an odd fixation on race. Nobody wants to hear about your racist views when they're coming to pick up a truck.

Patrick Deleon 
Rating:
5.0

Customer did not leave a comment.

laura rivera 
Rating:
5.0

Great service.Very helpful.. and knowledgeable on what had to be done. . Truck was clean . And well kept.

HENRYR MARTIN 
Rating:
5.0

Very helpful, excellent place, thank you so much

MOSHE SAUL 
Rating:
5.0

Customer did not leave a comment.

Carl Mingo 
Rating:
5.0

Customer did not leave a comment.

Leon Gravesande 
Rating:
5.0

Customer did not leave a comment.

Bridgette Davis 
Rating:
5.0

No complain

Alberto Ortiz 
Rating:
5.0

Nothing

john roberts 
Rating:
5.0

Customer did not leave a comment.

Michael Bogart 
Rating:
2.0

Truck was filthy and unsanitary, place seems disorganized

Shelley Young 
Rating:
5.0

Very nice and friendly staff. Easy in and out.

Jeremia Van halem 
Rating:
1.0

Dirty truck, very rude customer service agent, racist. Will never use this location again.

KERRISD HALL 
Rating:
5.0

Customer did not leave a comment.

HECTOR aLMAZO 
Rating:
5.0

Great service, seamless and thank you

Juanita Sharpe 
Rating:
5.0

Nothing

john roberts 
Rating:
5.0

N/a

tashean storther 
Rating:
5.0

I have rented from the Arverne location on multiple occasions and as long as it can be helped, I will continue to rent from there and only there. Brian is fast, professional, accommodating, and understanding. It’s almost as if I’m renting from a friend. Every transaction has been an absolute pleasure.

Tara Murray 
Rating:
5.0

N/A. Great service and product.

john roberts 
Rating:
1.0

The self service pick-up option as terrible. I had to call to find out that I had to go in to get the keys. Why? Why did I need to go in and if you're going to make people do that, it should direct customers to do that in the web app. The location itself is odd and dirty. Is it an aviary or a truck rental business? The rep continuous used the word "unit" to refer to the truck (i.e. "What's the until number?") despite it obviously confusing me (I thought he meant storage unit,) and I was the one who had to adapt. I would expect the professional would respond to a customer's confusion by trying to adapt. The truck itself smelled like cigarette smoke that someone tried to cover with a strawberry scented spray. I do not get car sick, but I was feeling nauseated in this van due to the smell.

Andreas Thomson 
Rating:
5.0

Within walking distance to Arverne.

wini sapong 
Rating:
3.0

Brian is very helpful.

john roberts 
Rating:
5.0

Tell someone about it, and share the good experience that you have with U- Haul.

Tyrone Cherry 
Rating:
4.0

Radio kept shorting out; inexplicably turned off and on throughout my travels. Right turn signal blinked inordinately fast, probably time to change the bulb. I was concerned it would go out completely and I’d be pulled over.

Constance Blackman 
Rating:
5.0

Customer did not leave a comment.

PEDRO A MARIANO 
Rating:
5.0

The Gentleman who help me was awesome

tashean storther 
Rating:
5.0

District planning can provide more rental truck to this location since it serves different area in the community; so as to be able to guarantee equipment & not inconvenience customers by offering further location.

wini sapong 
Rating:
5.0

Customer did not leave a comment.

Yali Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Nakhman Gluzman 
Rating:
5.0

Customer did not leave a comment.

Jessica Grinage 
Rating:
5.0

Customer did not leave a comment.

Harold Raghunanan 
Rating:
5.0

Customer did not leave a comment.

nicholas annese 
Rating:
5.0

Customer did not leave a comment.

Leon Gravesande 
Rating:
3.0

Customer did not leave a comment.

Jeff George 
Rating:
1.0

Customer did not leave a comment.

shamel cassaberry 
Rating:
5.0

STAFF WELL PREPARES AND INFORMED CHECK IN AND CHECK OUT WAS EXPEDIENT AND EFFICIENT

steve blutstein 
Rating:
5.0

It was one of the best experiences I've ever had U-Haul is the place to rent a good truck in great condition and good working order.

Roger Moore 
Rating:
5.0

Customer did not leave a comment.

Annette Brigham 
Rating:
5.0

Customer did not leave a comment.

David Graziano 
Rating:
5.0

Customer did not leave a comment.

nicholas annese 
Rating:
5.0

Customer did not leave a comment.

lorrie ibe 
Rating:
5.0

Keep the good work 👏

Oyerinde Bello 
Rating:
5.0

Owner was very helpful and went above beyond to help me in my situation!

Tiffany Logan 
Rating:
1.0

I’m a frequent user of U-Haul and this location provided a new experience for me. I made my reservation online and checked in online as well. After I showed the gentlemen at the counter my check in info and truck number I was expecting to get my keys to continue the process. That did not happen. He clicked the “find my truck” button on my phone and told me to show him the screen where it says to come inside (the same screen I was just on before he hit that button). So now we’re on the “verify my equipment” page and he tells me to click through it to get to the page where it says to come inside. I was not doing that because the verification process is how we the user protect ourselves incase damages were on the vehicle prior to use. So when I alerted him to that, he told me to go ahead do so. That meant walking 2 blocks to vehicle just to complete the picture portion of the process, to then walk back to the office to get the keys, to then walk back to the truck to complete the process. When I did go back to the office he alerted me of the disputes I made. One of which was a paint mark which he said could easily be buffed off. Again I ensure I protect myself at all times. Something as minor as that could have been used against me if not documented. That made me feel uneasy about the location. The environment in general just screams “shady practices”.

JOEL HUGH JAMES 
Rating:
5.0

Had a wonderful experience the was helpful and knowledgeable. I will rent from them again.

latsha mcqueen 
Rating:
5.0

was a great experience will allways come back to them

Jose Diaz 
Rating:
3.0

Customer did not leave a comment.

gary maetin 
Rating:
5.0

Not a thing at this point

Jackquiline Wharton 
Rating:
5.0

Customer did not leave a comment.

tony martinez 
Rating:
5.0

Customer did not leave a comment.

Juan Avalos 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY RAY 
Rating:
5.0

Awesome team!!!!

MICHAEL A ARCHER 
Rating:
5.0

Customer did not leave a comment.

Alison Kamna 
Rating:
5.0

Customer did not leave a comment.

Alan Schuster 
Rating:
5.0

Customer did not leave a comment.

Shanice Talley 
Rating:
5.0

Customer did not leave a comment.

Paul King 
Rating:
5.0

Customer did not leave a comment.

Valerie Burrell 
Rating:
5.0

Nothing at all perfect! Inviting great service picking up and returning friendly and to the point my first stop when in need of a rental Blessings. D. Halls

duane halls 
Rating:
5.0

Friendly and professional service. Thanks

philip mitterway 
Rating:
5.0

Customer did not leave a comment.

Dwayne Blake 
Rating:
5.0

No complaints great job

darlene pounder 
Rating:
5.0

Customer did not leave a comment.

Jose Diaz 
Rating:
3.0

Customer did not leave a comment.

WARREN SAYLOR 
Rating:
5.0

Customer did not leave a comment.

Melanie Gaspar 
Rating:
5.0

Customer did not leave a comment.

Jose Diaz 
Rating:
3.0

Customer did not leave a comment.

Roberta Glynn 
Rating:
4.0

Customer did not leave a comment.

lorenzo santiago 
Rating:
5.0

Very friendly person.I love doing business with him very much. Thanks

Jose Diaz 
Rating:
5.0

Customer did not leave a comment.

ROBERT MOORE 
No reviews have been submitted for this location.

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