This location is very convenient and I had no mechanical issues driving the van, however, the van had a strong odor, possibly from prior users smoking. An air freshener I tried was ineffective. It also could have been a little cleaner. Also as I checked out the people there had problems with the U-HAUL software which wasn’t the first time it occurred.
MATTHEW S
Customer Reviews for B&D Motors Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees here were amazing and super helpful
Deanna OVery friendly.
Robert HThis location is fantastic. UHaul’s mobile check-in needs improvement. Takes too long, too burdensome, agents are not well trained for customer interactions, much room for improvement.
Eric SNot lie about things that did not actually happen and charge a card extra for no reason
Amanda RAlways professional, courteous & helpful
Albert cNothing to improve, B and D give a top notch service every time!!!
James CHorrible and I mean horrible experience trying to pick up the truck. Nothing the specific location did wrong, just horrible experience on U-Hauls part
Timothy RB&D are always friendly and will to help.
BRIAN J5 STARS
LARRY Bgreat service all the way around
VIRGINIA RVery nice staff
Richard ZThe best uhaul experience i have had !!
JOEY VI frequently rent U-Hauls for business purposes. The staff at B & D Motors always go out of their way to provide efficient customer service. I highly recommend B & D Motors based on my many positive experiences.
Martin GThe return was even easier they are the best. Thee helped disconnected the trailer and was so friendly. Thanks U-Haul
john aIt is always a pleasure to do business with B & D Motors. The staff goes out of their way to accolade customer needs, and makes renting a U-Haul quick and easy. AS a return customer, I highly recommend U-Haul rental through B & D Motors to everyone.
Martin GWasn't told that I needed to scan the location id and go online to complete my drop off.
Flavio DI rented a cargo van. The latching mechanism on the right-side rear door wasn’t working properly. Upon notification UHaul sent someone to have a look. He said the mechanism needed replacing, but he managed to at least get it to latch shut for our trip. Just wanted to let you know because there’s a danger of the door flying open if the latch doesn’t get replaced. Otherwise the van was great!
DAWN RGreatvservice
Frank DAllow debit card rentals.
Brigid MPost wifi info on uhaul box in qr code
Christine CDo not rent a U-Haul from this location!!! Customers should really be told that not all trucks are kept on premise. I accidentally happened upon the truck parked behind the a shopping center across and down the block from them. After numerous phone calls to U-Haul and an hour wait I was able to pick up truck. I read prior reviews that were poor for this location but did not heed the warning. I would not reccomend using this pick up location !
Jessica AExcellent
Veronica MThink it was very unnecessary that they charged me an extra 30 because my card was a cashapp card and then i put gas in the truck and then charge me 13 something more for gas then try to recharge even more like it' makes me feel like ur money hungry plus I only wanted to renting out for a half a day not the whole day I had it back in five hours and I know u can rent the truck for hours not a full day and when I try to rent the truck in grand gorge I couldn't get get it the truck rental was supposed to be 35 and it cost me 100
Terry PEverything was perfect!
Timothy LAs always B&D are the best. Ultimate customer service.
Christian SAll of the staff at B & D Motors are great to work with. They are friendly, helpful, and very customer service oriented. It is always a positive experience to rent a U-Haul from them, and I highly recommend them.
MARTINH GVery nice and helpful people work here.
ANTHONY SThe staff was very friendly.
Brian OIt's too far to drive when your having to pay 99 cents a mile when there's a uhaul dealer within 7 miles of my house very disappointed in uhaul
Coleen AVery easy to work with
Anna BI had to pick up my truck 50 miles from where I wanted due to limited availability. I feel I shouldn't have been charged for those 50 miles. Also, requiring 2 contacts or a passport is a bit excessive when you have a picture of my license.
Graham RFirst off, the lady who helped me at the front desk and the man who hooked the trailer up were very nice and helpful. But I had a terrible experience with the trailer. The trailer was completely covered in mud on the inside, to start. Then, 1 hour into my trip, I got out to check on the trailer, and one of the tires was completely worn down to the white belt inside. This clearly was an oversight from the dealer, as there was no way this would have been caused by me driving only 1 hour in the trailer. I had to wait 3 hours for roadside assistance to come change the tire for me, and I completely missed the timeline that I was on. The roadside assistance crew was great.
Ian GThe whole process went very smooth, would recommend the Margaretville location!
Sherman Mgreat everything worked out
Robert KI booked the truck for pick up in Hamden NY and the day before I was told no truck was available at that site. I had to travel an additional 30 miles each way to pick up and return the truck.
Jayne FThe moving blankets I paid for were not in the truck when picked up.
Bentley WThe team at B&D Motors are just incredible. They made the process so easy and we felt so cared for. Thank you so much!
PAULS MEasy to work with. Professional and accommodating.
CHRISTOPHER KSo friendly and helpful.
Samara SEverything went flawlessly from pick-up to return. Nicest people you could meet. Thank you!
Joseph DDue to shortage of trucks of desired size (20 ft) I had to make a 2-hour rip to pick it up. I also needed a trailer (autotransport) which was located at another distant station.
STANLEYKEITH SI was belatedly informed that the truck I had reserved at my original (close) pick up location was actually not available. They apologized for the delay in communication and directed me to B&D. With the time element being critical, Joe made every effort to accommodate my needs and everything worked out well in the end.
John dFriendly, easy, flexible U-Haul location!
KYLEMARTI M