Customer Reviews for B&W Trailer Park Brians Custom Exhaust
(U-Haul Neighborhood Dealer)

248 reviews

1062 Mercer Mall Rd   Bluefield, WV 24701

(304) 325-7655

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 1 pm–6 pm

Services at this Location:

Contact Us

(304) 325-7655

1062 Mercer Mall Rd
Bluefield, WV 24701

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 1 pm–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great

Shovey Evans 
Rating:
5.0

Very friendly people to work with!

HAROLDDOUGLAS A 
Rating:
5.0

Customer did not leave a comment.

David Duncan 
Rating:
5.0

Customer did not leave a comment.

Anthony Riley 
Rating:
5.0

Customer did not leave a comment.

John Gilmore 
Rating:
5.0

Customer did not leave a comment.

Jonathan Benger 
Rating:
5.0

Customer did not leave a comment.

tina gonzales 
Rating:
3.0

Customer did not leave a comment.

Terrance Tracy 
Rating:
3.0

Customer did not leave a comment.

John Balthaser 
Rating:
5.0

Very well handled and professional friendly people

James Garrett 
Rating:
4.0

Customer did not leave a comment.

allen wiggins 
Rating:
4.0

Nothing everything was good

Glannon Williams 
Rating:
5.0

Customer did not leave a comment.

James Garrett 
Rating:
5.0

Nothing everything was ok.pleasant and nice people.

Charles LINDSEY 
Rating:
5.0

Customer did not leave a comment.

Isaac Preston 
Rating:
5.0

Lisa and Brian are awsome ppl to deal with my opinion they go out of there way to meet your needs on service any way they can they are a 110% to help the customer

Duane Beck 
Rating:
5.0

Customer did not leave a comment.

Patty Farley 
Rating:
5.0

Customer did not leave a comment.

Brian Cameron 
Rating:
5.0

Everything went smoothly. Pulled well nice and clean. The folks where we picked it up were nice. The price was great. We will definitely be using this same location to get what we need. We rented here many years ago and knew we would have good service and that our trailer would be a smooth safe ride. Thank you B&W Trailer Park Brians Custom Exhaust. See you next year or sooner if needed.

Nathaniel Niday 
Rating:
5.0

The lady was very helpful and explained everything to me! I will always go to that U-Haul if I need a truck again

William Holstein 
Rating:
5.0

Customer did not leave a comment.

Anthony Riley 
Rating:
4.0

Customer did not leave a comment.

Teddy Hazzard 
Rating:
5.0

We can always count on Brian for our Uhaul rentals. Great customer service.

David Duncan 
Rating:
5.0

Very helpful were there to unhook me before I even got out of the truck. Very nice people.

Danny Pedigo 
Rating:
5.0

Customer did not leave a comment.

James Bell 
Rating:
4.0

Customer did not leave a comment.

Darla blankenship 
Rating:
5.0

Charged me 13$ for gas even though I took pictures and had the gas hand on the EXACT same spot as it was when I picked it up.

Joshua Lasley 
Rating:
5.0

Customer did not leave a comment.

Carol Wells 
Rating:
5.0

Customer did not leave a comment.

April Jackson 
Rating:
4.0

Customer did not leave a comment.

Archie Hare 
Rating:
3.0

Customer did not leave a comment.

James Wellman 
Rating:
4.0

Customer did not leave a comment.

EARLIERANDOLPH PURYEAR 
Rating:
5.0

My service was very great and friendly. The associate was very knowledgeable and made everything plain to understand. I'll always choose this location.

Keola James 
Rating:
5.0

Customer did not leave a comment.

Jackie Barlow 
Rating:
5.0

Customer did not leave a comment.

James Burk 
Rating:
5.0

Lisa and Brian are awesome ppl to work with always a easy call and go no waiting no excuses.

Duane Beck 
Rating:
4.0

Customer did not leave a comment.

Jason Stephens 
Rating:
5.0

Customer did not leave a comment.

Lonny Miller 
Rating:
5.0

Customer did not leave a comment.

Matthew Messner 
Rating:
3.0

Customer did not leave a comment.

Laura Emerson 
Rating:
5.0

Customer did not leave a comment.

Gerria Edwards 
Rating:
5.0

Customer did not leave a comment.

Travis Riley 
Rating:
5.0

Customer did not leave a comment.

James Howard 
Rating:
5.0

Customer did not leave a comment.

BRIDGIT BROWN 
Rating:
5.0

Customer did not leave a comment.

Amber Casto 
Rating:
3.0

I arrived an hour early. My bad. I had to travel about 300 miles south and was not sure my arrival time would be. They were not prepared for me, not a big deal but a thing. Also, the fuel tank was more than half empty so my return journey started at the gas station. The key would not turn over, and it took a while to figure out that you had to turn the steering wheel to get the ignition to work. Lastly, shortly after we left the lot, we noted that the check engine light was on. We assumed it was due to someone not tightening the fuel cap. We saw no other indications there was anything wrong, i.e., oil OK, temp OK, ran good.

Bernard Keefer 
Rating:
3.0

Customer did not leave a comment.

Beth Gibson 
Rating:
2.0

Customer did not leave a comment.

Mason Duncan 
Rating:
5.0

Customer did not leave a comment.

Kathy Wides 
Rating:
1.0

This place never has staff working and their lot is a dump. No real idea where to park a truck or trailer as there is not one regular parking spot.

Shane REYNERTSON 
Rating:
5.0

Customer did not leave a comment.

Robert Thomas 
Rating:
5.0

Everything was great.

Brian CAMERON WV MT Home 
Rating:
5.0

Customer did not leave a comment.

Denise Lane 
Rating:
3.0

In this time of Covid, vans & trucks should be thoroughly cleaned and sanitized with disinfectant cleaners.

CAROLYN GREEN 
Rating:
5.0

Customer did not leave a comment.

Montana Hankins 
Rating:
5.0

Customer did not leave a comment.

Marquis Patterson 
Rating:
5.0

I would recommend this dealer to anyone that needs to rent any U-haul equipment, I received top notch service made easy in a very fast and professional manner , I was treated as the customer comes first, Darwin Grose *****

Darwin Ronza 
Rating:
3.0

We dropped off the trailer and the business was closed at the time.

JAMES CHEELY 
Rating:
5.0

Customer did not leave a comment.

Michael Pennington 
Rating:
5.0

Very pleasant to work with an really friendly. Truck was very clean an preformed great

Michael Pennington 
Rating:
5.0

Brian and lisa are top notch great ppl to work with

Duane Edward 
Rating:
3.0

Customer did not leave a comment.

Mark Lockhart 
Rating:
5.0

The lady was very nice and respectful

Mose Cuthbertson 
Rating:
4.0

Customer did not leave a comment.

Bruce Bowling 
Rating:
5.0

Nothing this is the best one of the Uhaul dealers that I’ve ever encountered when I was needing a move vehicle if anything they need a 10 star rating and to be used as a example for Uhaul on how to take care of your customer’s 💯💯💯💯💯💯💯

Mark Maddow 
Rating:
5.0

Best experience ever. Extremely helpful, very nice and professional. Will use this location again. Thank you!!

Dean Miller 
Rating:
4.0

U Haul personnel Lisa was great to work with, polite courteous and professional.

Bernie Shupe 
Rating:
5.0

I spent an hour on the mobile app trying to return the truck. It asked me to submit a picture of the odometer about 30 times. Finally I gave up and then thought I'd try the website instead of the app. Worked the first time.

Jonathan Rockness 
Rating:
5.0

Computer is confusing for me. Hard to see on my android phone!

Ray Peterman 
Rating:
5.0

Customer did not leave a comment.

JUDITH SWAUGER 
Rating:
5.0

The folks at this location were fantastic. The unit was very clean. I was very frustrated about my reservation being moved this costing more miles and time. The agent who scheduled offered a milage discount and it was taken but it didn't work out to the same price as the other unit. This was scheduled well I'm advance and shouldn't have been an issue. The truck itself pulled to the left (needing an alignment) and the steering had alot.of play which is par for the course for a Ford vehicle in that mileage.

Chris Littlejohn 
Rating:
5.0

Nothing. The lady that checked me in was super friendly and helpful!

Jacquelyn Mann 
Rating:
3.0

Noticed tire pressure indicator light on dash flashing checked for tire pressures no sensors in wheels. Checked for oil life and it was at 0%. I am not sure how this is possible for a vehicle that is only suppose to have 33,399 miles. Also if equipment is not ready 2 hours prior to pickup alternate plans should already be put in place and E-mailed to the customer. It should not be the customers responsibility to contact you to make sure things are set up correctly.

Kevin Veon 
Rating:
5.0

Customer did not leave a comment.

Jeremy Richardson 
Rating:
5.0

Customer did not leave a comment.

Kathy Sarver 
Rating:
5.0

Customer did not leave a comment.

Tenika Jackson 
Rating:
5.0

Best uhaul dealership around

George Smithson 
Rating:
5.0

Customer did not leave a comment.

Roger Wickline 
Rating:
5.0

always a pleasurer to deal with b n w

George Smithson 
Rating:
5.0

BEST PLACE TO RENT A UHAUL AROUND TOWN hands down!!!

George Smithson 
Rating:
4.0

Customer did not leave a comment.

Steve Dodder 
Rating:
3.0

Customer did not leave a comment.

Keegan Parks 
Rating:
5.0

Customer did not leave a comment.

PAUL ROBERT LEMON 
Rating:
3.0

Everything was clean except the cupholders

Breana Montgomery 
Rating:
2.0

Customer did not leave a comment.

Thomas Pennington 
Rating:
5.0

Customer did not leave a comment.

Jorge Vasque 
Rating:
5.0

Customer did not leave a comment.

CASSIE OGLE 
Rating:
5.0

Customer did not leave a comment.

Samantha Meadows 
Rating:
5.0

Customer did not leave a comment.

JANIS RAE SHORTRIDGE 
Rating:
2.0

Customer did not leave a comment.

Daniel Mason 
Rating:
5.0

Customer did not leave a comment.

Samantha Meadows 
Rating:
5.0

Customer did not leave a comment.

Brian Cameron 
Rating:
5.0

Customer did not leave a comment.

Kristopher Howell 
Rating:
5.0

Customer did not leave a comment.

David Snook 
Rating:
5.0

Customer did not leave a comment.

Paul Deluise 
Rating:
5.0

Customer did not leave a comment.

Dennis Estepp 
Rating:
5.0

Customer did not leave a comment.

jessee absher 
Rating:
5.0

Customer did not leave a comment.

Michael Linkous 
Rating:
5.0

Customer Service was excellent!!Van was clean. Will recommend to friends!

Rebecca Snider 
Rating:
5.0

Customer did not leave a comment.

jessee absher 
No reviews have been submitted for this location.

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