Great Customer Service and Quality Truck and gear!!
Jason Morris
Customer Reviews for B&W Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It’s perfect
Mike WrightThe truck was clean when we got it everything was very convenient the people was super nice and friendly highly recommend!
charleet harrisonThere was nobody there. Vacant lot
MICHAEL WENDTNone
MICHAEL MUSGROVEMr Taylor always goes beyond expectations. we appreciate his Uhaul services in Gatesville TX. thank you!
rick bushNot have the yard gate locked and some pavement would be nice I'm elderly and I have to use oxygen so walking around was difficult for me I just stayed in the car and had my family take care of the return
Katharina RoppleB&W UHAUL SERVICE ON W.Main in Gatesville, Tx is the place to get a UHAUL. GREAT SERVICE.
Darlene CurieBillie takes good care of your UHaul customers. We appreciate him having extra products on hand, ex: box of wrapping paper.
Darlene CurieWE APPRECIATE WILLIE TAYLOR MAKING SURE THAT WE HAD A UHAUL TRUCK THAT MET OUR NEEDS. GOOD MAN!!!
Darlene CurieCustomer service
Archie Lee TaylorSignal is very poor at this rural location, so the U-Haul app is very slow! This makes trying to pick-up very frustrating! It took over 30 minutes to finally get approved for taking the truck. I will probably choose a different location if I ever rent a truck again.
Thomas ConnerGreat customer service. Will do business again.
SCOTT WHITECheck your uhauls before someone pulls out of the driveway.
brianna barrentThe first location we rented from did not have our truck and we were not notified until 30 mins prior to pick up. Giving a days notice would be nice. This location in Gatesville allowed us to pick up last minute and was very helpful.
Adam CorveraI enjoy the vehicle without any problems
ARIYO OLUSOLANot all my equipment was there. Had to go to three different city's to get my equipment. They were about an hour difference in driving.
Gilbert SolanoWillie was terrific and easy to work with. He definitely went beyond what other uhaul dealers would have.
Benjamin MilliganPicked up the uhaul and got it loaded then found out I had to wait another five days before I was able to move, so uhaul made it stress free to get a few extra days. Very understanding and will work with you.
Cody WeirToo complicated you can buy gun easier
Charles WilliamsMake sure they don't have to drive an extra 100 miles to pick up their truck for rental.
Ken GochenourUhaul website had issues. Dealer was very helpful.
Eddie BookmanThis was the best experience I have had when leasing a Uhaul. Every step was easily done from pick up to return. Highly recommend B & W Services.
terry joinerSave the information in the computer because I rent so many trailers from y’all and y’all don’t save the information every time gotta go to the same old stuff
GERALD BEAUMONTGreat and easy to work with! Finished early and they told us how to drop off at location after hours. Very friendly and helpful! Would definitely recommend!
James kiolbassaIt was just fine. Willie was the person we dealt with: knowledgeable and efficient. All was perfect.
marguirite haleWillie, the person running it, was very friendly and very helpful. UHaul still sux.
PAULA JONESGood folks!!!
DEBORAH CURIE1 Notify the location that a client will be picking up a truck. That way he will be there on time. 2 Notify the location about a pickup in advance so he can clean the truck!
Jorge Lopez ZermenoGreat customer service… very friendly and accommodating! Said he would come in on day off if we needed him to. Definitely recommend!!
CARA CAINThe site manager was exceptional. He was very professional and walked me through each step.
ROY ROBINSONFirst, the truck I reserved wasn't available so I had to accept a smaller vehicle. That truck wasn't full on full so it cost me at least an extra $15 to fuel it up prior to returning. The operator wasn't available when I returned the truck to discuss this, then I was charged extra mileage. So my suspicion is that someone had used this truck between it previously being returned and me renting it. I couldn't verify any of the trucks condition prior to leaving with the truck as I was given no paperwork and was told it would be emailed to me, didn't happen until after business hours. I will not use this location again.
TERRY YOUNGFriendly staff, but wasted 40 minutes waiting for staff to show up for pick-up.
Barry GreggIt was fast to get my rental , as well very easy to return. Would definitely go back if I need a u haul agian
daven blairEasiest drop off ever. :-)
Maureen BakenhusN/A
Monet FrancoisEverything was great
SHALANDRIA MILLIGANClean truck. And after renting a 20 foot U-Haul truck (that felt underpowered) the 26 foot was not only bigger but more capable. Moved the remainder of our possessions with the larger truck and 5 x 8 trailer. The trailer was a last minute add on. Only wish was it being a 12 x i instead. Very satisfied with the people and equipment.
CHARLES VANETTENAmazing service!
ALEXANDRA RETAMOZOWhen you tell a Clint that a piece of equipment is at the place they want to pick up and it’s not then sending them 60 miles away to get it sucks
Jeffrey MontgomeryGreat customer service. Agent was polite and courteous.
CLEAVON BATTIEWillie was great to work with and will rent again when needed
GEORGE THOMPSONGreat Manager!! Rent my equipment there quite often
GAREN LONGVery helpful guy working there
DENTON DICKI can't think of anything! Always great service, the trailer is always available and clean, and the manager there is always very helpful. I go there several times a month and we'll continue to go
GAREN LONGWillie was fantastic. Worked with me on my needs.
William ReadNothing
OLAN MASSINGILLHe did not know how to work computer and unable complete the reservation I had already paid for. He said he would cancel that payment and started a new one and had me pay again.
Mikayla MorelandThe Associate that helped me was very kind and professional.
Monica Ahrnes