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CRAIG H
Customer Reviews for Calistoga Towing Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alexis is great
GEORGE LThis location is excellent!! It is a pleasure working with Alexis and Ray.
JUDY CThese are the nicest U-Haul folks ever!!!!
richard sAlexis is great
George LIt would be nice if you offered larger trucks. I had to make do with a 10-foot truck, though I really needed a 15-footer.
John SOOOHHH MY, What a wonderful experience. I am thrilled. 100% HAPPY a cross the board!! THANK YOU, THANK YOU, Ronney
RONNEY AThey told me exactly how to turn the truck in after hours. Very helpful!
Brett ZCalistoga Towing is always a great place to rent from - easy to work with Alexis, very reliable, and will continue to work with them for our regular UHaul rental needs. Saint Helena Community Band
JUDY CGreat customer service!
Javier SLove this Calistoga location. Close by and nobody can top the service of Alexis and owner Ray!!
JUDY CPerhaps another truck or two. But the service was exceptional. The person who served me, Alexis, made sure that I was satisfied with the vehicle I rented. She was courteous, polite, and friendly. For that, I will recommend others to go there. - John McKinney
JOHN MAlexis was fantastic and worked hard today secure our equipment at this location which was the most convenient for us. She had great follow-up.
Christopher COn the way home from picking up the truck, the check engine light came on. I took it to Auto Zone for a free analysis and it came up 420 which means a failed catalytic converter. At the pick-up point, the representative said the truck had been reported to have a funny noise. When I started off it sounded like a rattle, or loose sheet metal. This did not concern me as I assumed I would check it when I got home and tighten whatever it was up. Nothing was loose though. I later was informed the noise is typical of a failing CAT. I had a technician come out and he said there is nothing he could do at this late hour and that I could look to get a replacement truck. It being a Sunday, and us having non-refundable reservations at various locations, we had no alternative than to use the defective truck and HOPE we would make the 18000 mi trip. This caused 2 things. Untold stress and bickering during the 3 day travel due to the uncertainty, and a reduction in fuel economy resulting in additional cost. Even a 1 mpg reduction at today's prices results in at least $100 extra cost when traveling as far as we were.
Larry MGood service....good experience.
HERBERT WAlexis was very helpful and accommodating
Chris PIt was annoying to have my reservation changed to this location at the last minute when I booked at another. It was ~30 minutes away from me and involved me having to drive on a windy road instead of an easy freeway drive.
Alison BAlex at the front desk was an amazing help and always professional.
WILLIAM PNothing everything was GREAT!
WILLIAM PIt was clean and ready to work. I moved my wine(400 cases) that truck was the perfect fit . Thanks
BILL OImmediate, polite, and thoughtful service. Excellent in every way.
WALTER S