Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)

2,732 reviews

5660 Main St Ste 100   Oakley, CA 94561
(& Hwy 4)

(925) 625-5757

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(925) 625-5757

5660 Main St Ste 100
Oakley, CA 94561
(& Hwy 4)

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tomas Ruiz 
Rating:
5.0

Excellent staff at this location. Quick to pick up the truck I rented via the Internet. Friendly attitude and very helpful.

Duane Steele 
Rating:
3.0

Nice location

rahmon momoh 
Rating:
5.0

Customer did not leave a comment.

Jonathan Lubach 
Rating:
3.0

Easy experience

Trent Clausen 
Rating:
4.0

Customer did not leave a comment.

Tony Nguyen 
Rating:
5.0

Customer did not leave a comment.

David Nichols 
Rating:
5.0

great service and real friendly

dennis higgins 
Rating:
5.0

Customer did not leave a comment.

Victor Lopez 
Rating:
5.0

Great customer service.

Ruth Lane 
Rating:
5.0

Everything was perfect!

James Rossi 
Rating:
5.0

Customer did not leave a comment.

Robert Goncalves 
Rating:
4.0

The person working there is friendly and helpful but I wish the vehicle is cleaner inside. I don’t care if the vehicle is dirty outside but at least wipe or clean the interior before renting it again to another customer.

lorencito dizon 
Rating:
5.0

Everything went well with the rental.

Arturo Figueroa 
Rating:
5.0

Really good experience. I came in right at closing and they still helped me check in my trailer. Thank you!

Alexis McDonough Pope 
Rating:
4.0

Customer did not leave a comment.

Jon Putnam 
Rating:
5.0

Customer did not leave a comment.

John Ortiz 
Rating:
5.0

awesome fast professional service… no hassle!

Alma Townsend 
Rating:
5.0

Customer did not leave a comment.

FAUSTO PEREZ 
Rating:
5.0

Customer did not leave a comment.

Michael Conway 
Rating:
5.0

Customer did not leave a comment.

Diann St Peters 
Rating:
5.0

Keep doing what you’re doing

Raymond Drummer 
Rating:
5.0

Absolutely Awesome. Screw Custom Bunkbeds

WILLIAM WHITE 
Rating:
4.0

Customer did not leave a comment.

brett danielsen 
Rating:
5.0

Customer did not leave a comment.

Mark Holt 
Rating:
3.0

Customer did not leave a comment.

Lindsey Sandoval 
Rating:
4.0

Customer did not leave a comment.

Vincent Ciccarello 
Rating:
5.0

Customer did not leave a comment.

Aimee Crecy Garcia 
Rating:
5.0

Ben, was a great help. Thank You

edwin johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Hoover 
Rating:
5.0

Customer did not leave a comment.

alejandro galvan 
Rating:
5.0

Owner always very helpful ,always a great experience.

Arnulfo Perez 
Rating:
5.0

Customer did not leave a comment.

kyle torrez 
Rating:
5.0

Customer did not leave a comment.

annetta harrison 
Rating:
5.0

Customer did not leave a comment.

James Vidlak 
Rating:
1.0

We returned the truck after 4 hours and they reported it stolen and charged us for 2 days of rental fees.

justin neves 
Rating:
4.0

I found the worker who checked me in very friendly. Took very little time to check the truck in. The location was not as inviting as the PU location but then the location was a neighborhood drop-off location and not a dedicated U-Haul store site. Nothing against this location and if I needed to rent again in this area, I'd return to B&N Automotive for a rental.

Allen Stephens 
Rating:
5.0

Customer did not leave a comment.

homayoon abdullah 
Rating:
5.0

Ben is very helpful and efficient. I rent U-Haul‘s quite often and this is my favorite location to rent from equipment is always clean and well-maintained.

Polly Murray 
Rating:
5.0

Very helpful and professional

ALI POOYA 
Rating:
5.0

Customer did not leave a comment.

artinque Blacksher 
Rating:
4.0

It took more time than expected in the check-in process. The verification part required an additional family member to get involved. After uploading my picture and Driver's License, it seemed an unnecessary step. The rest of the process was uneventful, and I appreciated the use of the U-Haul equipment for my moving purposes.

Daniel Roldan 
Rating:
4.0

Trailer had rain water on flooring that damaged a flat screen TV that no longer works. Submitting a claim to insurance.

KENNETH TIBBETS 
Rating:
3.0

The self check was a pain and took too long to get my vehicle. The phone was curt and impatient when I was asking for assistance.

Yvonne Collazo-Oquendo 
Rating:
3.0

I greatly prefer pickup and drop-off locations that are UHaul, not a site that UHaul is just a sideline to their primary business. This is specially true when there is no one at the location!

Theodore Drake 
Rating:
5.0

Fast and friendly service. Hassle free and inexpensive. I’ve used this location 3 times now and would highly recommend using them.

Kenny Evoniuk 
Rating:
5.0

Nothing everything was good all i can say is keep up the good work thanks again

ANDRE SMITH 
Rating:
5.0

Customer did not leave a comment.

STANLEY WALTON 
Rating:
2.0

Trucks needs an alignment.

Zachary Castelluccio 
Rating:
5.0

Great guy

David Kizer 
Rating:
4.0

Customer did not leave a comment.

Farah Rodrigues 
Rating:
5.0

Customer did not leave a comment.

Diego Maldonado 
Rating:
3.0

Customer did not leave a comment.

Ashley Fiorilli 
Rating:
5.0

Quick in and out service… no BS… like that!

Herb Silva 
Rating:
4.0

Customer did not leave a comment.

MICHAEL CRUIT 
Rating:
5.0

Customer did not leave a comment.

Gary Freed 
Rating:
5.0

Customer did not leave a comment.

juan garcia 
Rating:
5.0

Customer did not leave a comment.

Brent Smith 
Rating:
5.0

Just don't change. And that would just fine With me.

STEVEN GRACE 
Rating:
4.0

Customer did not leave a comment.

Gary Namanny 
Rating:
5.0

Keep up the good work

NOLITO ULIP 
Rating:
5.0

Customer did not leave a comment.

Yolanda Burton 
Rating:
5.0

Great experience

Josh Hawkins 
Rating:
4.0

Chose the Mobile option, but the app threw an error when I tried to upload my driver's licence image. Thankfully the place was open and the customer service was great, but frustrated that the mobile app didn't work for me.

Melissa Meier 
Rating:
2.0

Easy check out,friendly staff. Clean vehicle. However I was charged nearky double the quoted price. $44 for 4 hours turned into $86. For a $19.95 per day rental. Simply do not add up. After tax and insurance. Never aga8n.

Tonya Burkhalter 
Rating:
5.0

Customer did not leave a comment.

Candace Dees-Barrios 
Rating:
5.0

Customer did not leave a comment.

Gary Warren 
Rating:
4.0

Customer did not leave a comment.

steve sealy 
Rating:
5.0

I rented a single axle drop gate trailer for a 800lb rock saw. They trailer was heavy duty with loads of Heavy duty tie down loops. Everything went so smooth. I am not going to borrow a friends trailer again. It's a quality trailer at a fair price. My only complaint is, I didn't figure that out sooner. BOC, Best of class.

david herr 
Rating:
5.0

Customer did not leave a comment.

juan garcia 
Rating:
1.0

HE MADE US WAIT FOR AT LEAST 30 MINS. HE WAS PLAYING AROUND WITH THE COMPUTER AND MY HUSBAND DIDN'T THINK HE KNEW WHAT HE WAS DOING. THEN HE TOLD HIM THE COMPUTER WAS DOWN AND HE COULDN'T GIVE US A RECEIPT UNTIL MUCH LATER. WE HAD TO CALL UHAUL TO GET A RECEIPT.

david Wood 
Rating:
5.0

Customer did not leave a comment.

harvey Correia 
Rating:
5.0

Very quick and professional. Didn’t even have to hook it up or disconnect trailer. I have always used this location and always will.

Brian Perri 
Rating:
5.0

The location on Main Street in Oakley was efficiently run. I was in and out without delay.

Donna England 
Rating:
5.0

Everything was seamless.

Darryl Stingley 
Rating:
3.0

Was told my receipt would be emailed, didn’t happen. Although I kept rental an extra day, drove an additional 30ish miles, I was charged twice as much as original estimate……sure would be nice if I could see my receipt. Windows in truck filthy, kinda sucks when towing a $35,000 motorcycle in uhaul trailer.

JONATHAN CAREY 
Rating:
5.0

Great customer service

Brian Bajarias 
Rating:
4.0

Customer did not leave a comment.

JEROME SHERFY 
Rating:
5.0

The young man in the office that helped us with the truck, was extremely helpful, and had great Customerservice! Thank you so much

barbara briscoe 
Rating:
5.0

I want to know why my bill was so high for three days

gloria smith 
Rating:
5.0

Customer did not leave a comment.

Vincent Agwada 
Rating:
5.0

Customer did not leave a comment.

Brook Hoke 
Rating:
5.0

Customer did not leave a comment.

Stanislav Egorov 
Rating:
1.0

Gas was told to be 1/2 tank and it was closer to 1/4 tank, only when I pointed it out. I felt ripped off had I not been on top of it and pointed it out

tracy junemann 
Rating:
3.0

The location was fine, the app to get and return the truck is HORRIBLE! Standing in the dark trying to get the key, the app says I’m at the wrong location when I wasn’t. Then it flew past the screen with the combo, wouldn’t go back. I had to call, they had to call me back. Stupid system.

Diane Ramirez 
Rating:
4.0

For a backwater shop it's very well equipped. Easy in and out

DAVID LARSON 
Rating:
5.0

These guys are the best

David Kizer 
Rating:
5.0

Customer did not leave a comment.

Bonifacio Sepulveda 
Rating:
2.0

Our key was not in the lock box so we were unable to get our U-Haul. Which caused a delay in moving.

Arturo Tellez torrez 
Rating:
5.0

The men working at this location were knowledgeable and helped me through my first time towing something without making me feel dumb about it. I really appreciated that. They were professional and they told me what I needed to do to be successful in my run to the dumps with a simple open back trailer on my Ford Escape. The check out process was easy and the price was actually cheaper than I thought it would be. It was really very reasonable and that surprised me! U Haul is now a new option for me to use for my home spring cleaning projects. I really liked my experience with your company. Thank You.

chris blubaugh 
Rating:
5.0

Customer did not leave a comment.

alicia bisbee 
Rating:
5.0

Better as is.

Rakesh Kandalla 
Rating:
5.0

Customer did not leave a comment.

STEVEN PIERSON 
Rating:
5.0

Customer did not leave a comment.

Sharita Jackson 
Rating:
5.0

The representative was timely and made sure everything was ok when I checked the vehicle out and returned the vehicle.

anthony daniels 
Rating:
5.0

Customer did not leave a comment.

Lee Bostick 
Rating:
5.0

Great guy

Michele Ashby 
Rating:
5.0

Customer did not leave a comment.

Beatriz Carrijo Nasciutti 
Rating:
5.0

Customer did not leave a comment.

Scott Oldemeyer 
Rating:
5.0

Please let the customer know that there is a minimum mileage charge. We were shocked to see a $59.95 min mileage charge. I would have done a few more trips. Quite disappointed.

Scott Welsh 
No reviews have been submitted for this location.

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