Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)

2,727 reviews

5660 Main St Ste 100   Oakley, CA 94561
(& Hwy 4)

(925) 625-5757

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(925) 625-5757

5660 Main St Ste 100
Oakley, CA 94561
(& Hwy 4)

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
3.0

Easy experience

Trent C. 
Rating:
4.0

Customer did not leave a comment.

Tony N. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

great service and real friendly

dennis H. 
Rating:
5.0

Customer did not leave a comment.

Victor L. 
Rating:
5.0

Great customer service.

Ruth L. 
Rating:
5.0

Everything was perfect!

James R. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

The person working there is friendly and helpful but I wish the vehicle is cleaner inside. I don't care if the vehicle is dirty outside but at least wipe or clean the interior before renting it again to another customer.

lorencito D. 
Rating:
5.0

Everything went well with the rental.

Arturo F. 
Rating:
5.0

Really good experience. I came in right at closing and they still helped me check in my trailer. Thank you!

Alexis M. 
Rating:
4.0

Customer did not leave a comment.

Jon P. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

awesome fast professional service… no hassle!

Alma T. 
Rating:
5.0

Customer did not leave a comment.

FAUSTO P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Diann S. 
Rating:
5.0

Keep doing what you're doing

Raymond D. 
Rating:
5.0

Absolutely Awesome. Screw Custom Bunkbeds

WILLIAM W. 
Rating:
4.0

Customer did not leave a comment.

brett D. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

Customer did not leave a comment.

Lindsey S. 
Rating:
4.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Aimee C. 
Rating:
5.0

Ben, was a great help. Thank You

edwin J. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

alejandro G. 
Rating:
5.0

Owner always very helpful ,always a great experience.

Arnulfo P. 
Rating:
5.0

Customer did not leave a comment.

kyle T. 
Rating:
5.0

Customer did not leave a comment.

annetta H. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
1.0

We returned the truck after 4 hours and they reported it stolen and charged us for 2 days of rental fees.

justin N. 
Rating:
4.0

I found the worker who checked me in very friendly. Took very little time to check the truck in. The location was not as inviting as the PU location but then the location was a neighborhood drop-off location and not a dedicated U-Haul store site. Nothing against this location and if I needed to rent again in this area, I'd return to B&N Automotive for a rental.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

homayoon A. 
Rating:
5.0

Ben is very helpful and efficient. I rent U-Haul‘s quite often and this is my favorite location to rent from equipment is always clean and well-maintained.

Polly M. 
Rating:
5.0

Very helpful and professional

ALI P. 
Rating:
5.0

Customer did not leave a comment.

artinque B. 
Rating:
4.0

It took more time than expected in the check-in process. The verification part required an additional family member to get involved. After uploading my picture and Driver's License, it seemed an unnecessary step. The rest of the process was uneventful, and I appreciated the use of the U-Haul equipment for my moving purposes.

Daniel R. 
Rating:
4.0

Trailer had rain water on flooring that damaged a flat screen TV that no longer works. Submitting a claim to insurance.

KENNETH T. 
Rating:
3.0

The self check was a pain and took too long to get my vehicle. The phone was curt and impatient when I was asking for assistance.

Yvonne C. 
Rating:
3.0

I greatly prefer pickup and drop-off locations that are UHaul, not a site that UHaul is just a sideline to their primary business. This is specially true when there is no one at the location!

Theodore D. 
Rating:
5.0

Fast and friendly service. Hassle free and inexpensive. I've used this location 3 times now and would highly recommend using them.

Kenny E. 
Rating:
5.0

Nothing everything was good all i can say is keep up the good work thanks again

ANDRE S. 
Rating:
5.0

Customer did not leave a comment.

STANLEY W. 
Rating:
2.0

Trucks needs an alignment.

Zachary C. 
Rating:
5.0

Great guy

David K. 
Rating:
4.0

Customer did not leave a comment.

Farah R. 
Rating:
5.0

Customer did not leave a comment.

Diego M. 
Rating:
3.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Quick in and out service… no BS… like that!

Herb S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

juan G. 
Rating:
5.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Just don't change. And that would just fine With me.

STEVEN G. 
Rating:
4.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Keep up the good work

NOLITO U. 
Rating:
5.0

Customer did not leave a comment.

Yolanda B. 
Rating:
5.0

Great experience

Josh H. 
Rating:
4.0

Chose the Mobile option, but the app threw an error when I tried to upload my driver's licence image. Thankfully the place was open and the customer service was great, but frustrated that the mobile app didn't work for me.

Melissa M. 
Rating:
2.0

Easy check out,friendly staff. Clean vehicle. However I was charged nearky double the quoted price. $44 for 4 hours turned into $86. For a $19.95 per day rental. Simply do not add up. After tax and insurance. Never aga8n.

Tonya B. 
Rating:
5.0

Customer did not leave a comment.

Candace D. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

I rented a single axle drop gate trailer for a 800lb rock saw. They trailer was heavy duty with loads of Heavy duty tie down loops. Everything went so smooth. I am not going to borrow a friends trailer again. It's a quality trailer at a fair price. My only complaint is, I didn't figure that out sooner. BOC, Best of class.

david H. 
Rating:
5.0

Customer did not leave a comment.

juan G. 
Rating:
1.0

HE MADE US WAIT FOR AT LEAST 30 MINS. HE WAS PLAYING AROUND WITH THE COMPUTER AND MY HUSBAND DIDN'T THINK HE KNEW WHAT HE WAS DOING. THEN HE TOLD HIM THE COMPUTER WAS DOWN AND HE COULDN'T GIVE US A RECEIPT UNTIL MUCH LATER. WE HAD TO CALL UHAUL TO GET A RECEIPT.

david W. 
Rating:
5.0

Customer did not leave a comment.

harvey C. 
Rating:
5.0

Very quick and professional. Didn't even have to hook it up or disconnect trailer. I have always used this location and always will.

Brian P. 
Rating:
5.0

The location on Main Street in Oakley was efficiently run. I was in and out without delay.

Donna E. 
Rating:
5.0

Everything was seamless.

Darryl S. 
Rating:
3.0

Was told my receipt would be emailed, didn't happen. Although I kept rental an extra day, drove an additional 30ish miles, I was charged twice as much as original estimate……sure would be nice if I could see my receipt. Windows in truck filthy, kinda sucks when towing a $35,000 motorcycle in uhaul trailer.

JONATHAN C. 
Rating:
5.0

Great customer service

Brian B. 
Rating:
4.0

Customer did not leave a comment.

JEROME S. 
Rating:
5.0

The young man in the office that helped us with the truck, was extremely helpful, and had great Customerservice! Thank you so much

barbara B. 
Rating:
5.0

I want to know why my bill was so high for three days

gloria S. 
Rating:
5.0

Customer did not leave a comment.

Vincent A. 
Rating:
5.0

Customer did not leave a comment.

Brook H. 
Rating:
5.0

Customer did not leave a comment.

Stanislav E. 
Rating:
1.0

Gas was told to be 1/2 tank and it was closer to 1/4 tank, only when I pointed it out. I felt ripped off had I not been on top of it and pointed it out

tracy J. 
Rating:
3.0

The location was fine, the app to get and return the truck is HORRIBLE! Standing in the dark trying to get the key, the app says I'm at the wrong location when I wasn't. Then it flew past the screen with the combo, wouldn't go back. I had to call, they had to call me back. Stupid system.

Diane R. 
Rating:
4.0

For a backwater shop it's very well equipped. Easy in and out

DAVID L. 
Rating:
5.0

These guys are the best

David K. 
Rating:
5.0

Customer did not leave a comment.

Bonifacio S. 
Rating:
2.0

Our key was not in the lock box so we were unable to get our U-Haul. Which caused a delay in moving.

Arturo T. 
Rating:
5.0

The men working at this location were knowledgeable and helped me through my first time towing something without making me feel dumb about it. I really appreciated that. They were professional and they told me what I needed to do to be successful in my run to the dumps with a simple open back trailer on my Ford Escape. The check out process was easy and the price was actually cheaper than I thought it would be. It was really very reasonable and that surprised me! U Haul is now a new option for me to use for my home spring cleaning projects. I really liked my experience with your company. Thank You.

chris B. 
Rating:
5.0

Customer did not leave a comment.

alicia B. 
Rating:
5.0

Better as is.

Rakesh K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Sharita J. 
Rating:
5.0

The representative was timely and made sure everything was ok when I checked the vehicle out and returned the vehicle.

anthony D. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Great guy

Michele A. 
Rating:
5.0

Customer did not leave a comment.

Beatriz C. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Please let the customer know that there is a minimum mileage charge. We were shocked to see a $59.95 min mileage charge. I would have done a few more trips. Quite disappointed.

Scott W. 
Rating:
3.0

Customer did not leave a comment.

Regina J. 
Rating:
5.0

Excellent thanks

Ruben O. 
Rating:
5.0

I was caught off guard by the fact that U Haul had replaced all its trailer light connectors with the old 4 pin type. These have not been used in almost twenty years in any truck approved for trailer use. The hype is then they want to SELL you the adapter for $30 on a trailer rental that cost $55 dollars

Bruce B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top