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Jonathan L.
Customer Reviews for B&N Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy experience
Trent C.great service and real friendly
dennis H.Great customer service.
Ruth L.Everything was perfect!
James R.The person working there is friendly and helpful but I wish the vehicle is cleaner inside. I don't care if the vehicle is dirty outside but at least wipe or clean the interior before renting it again to another customer.
lorencito D.Everything went well with the rental.
Arturo F.Really good experience. I came in right at closing and they still helped me check in my trailer. Thank you!
Alexis M.awesome fast professional service… no hassle!
Alma T.Keep doing what you're doing
Raymond D.Absolutely Awesome. Screw Custom Bunkbeds
WILLIAM W.Ben, was a great help. Thank You
edwin J.Owner always very helpful ,always a great experience.
Arnulfo P.We returned the truck after 4 hours and they reported it stolen and charged us for 2 days of rental fees.
justin N.I found the worker who checked me in very friendly. Took very little time to check the truck in. The location was not as inviting as the PU location but then the location was a neighborhood drop-off location and not a dedicated U-Haul store site. Nothing against this location and if I needed to rent again in this area, I'd return to B&N Automotive for a rental.
Allen S.Ben is very helpful and efficient. I rent U-Haul‘s quite often and this is my favorite location to rent from equipment is always clean and well-maintained.
Polly M.Very helpful and professional
ALI P.It took more time than expected in the check-in process. The verification part required an additional family member to get involved. After uploading my picture and Driver's License, it seemed an unnecessary step. The rest of the process was uneventful, and I appreciated the use of the U-Haul equipment for my moving purposes.
Daniel R.Trailer had rain water on flooring that damaged a flat screen TV that no longer works. Submitting a claim to insurance.
KENNETH T.The self check was a pain and took too long to get my vehicle. The phone was curt and impatient when I was asking for assistance.
Yvonne C.I greatly prefer pickup and drop-off locations that are UHaul, not a site that UHaul is just a sideline to their primary business. This is specially true when there is no one at the location!
Theodore D.Fast and friendly service. Hassle free and inexpensive. I've used this location 3 times now and would highly recommend using them.
Kenny E.Nothing everything was good all i can say is keep up the good work thanks again
ANDRE S.Trucks needs an alignment.
Zachary C.Great guy
David K.Quick in and out service… no BS… like that!
Herb S.Just don't change. And that would just fine With me.
STEVEN G.Keep up the good work
NOLITO U.Great experience
Josh H.Chose the Mobile option, but the app threw an error when I tried to upload my driver's licence image. Thankfully the place was open and the customer service was great, but frustrated that the mobile app didn't work for me.
Melissa M.Easy check out,friendly staff. Clean vehicle. However I was charged nearky double the quoted price. $44 for 4 hours turned into $86. For a $19.95 per day rental. Simply do not add up. After tax and insurance. Never aga8n.
Tonya B.I rented a single axle drop gate trailer for a 800lb rock saw. They trailer was heavy duty with loads of Heavy duty tie down loops. Everything went so smooth. I am not going to borrow a friends trailer again. It's a quality trailer at a fair price. My only complaint is, I didn't figure that out sooner. BOC, Best of class.
david H.HE MADE US WAIT FOR AT LEAST 30 MINS. HE WAS PLAYING AROUND WITH THE COMPUTER AND MY HUSBAND DIDN'T THINK HE KNEW WHAT HE WAS DOING. THEN HE TOLD HIM THE COMPUTER WAS DOWN AND HE COULDN'T GIVE US A RECEIPT UNTIL MUCH LATER. WE HAD TO CALL UHAUL TO GET A RECEIPT.
david W.Very quick and professional. Didn't even have to hook it up or disconnect trailer. I have always used this location and always will.
Brian P.The location on Main Street in Oakley was efficiently run. I was in and out without delay.
Donna E.Everything was seamless.
Darryl S.Was told my receipt would be emailed, didn't happen. Although I kept rental an extra day, drove an additional 30ish miles, I was charged twice as much as original estimate……sure would be nice if I could see my receipt. Windows in truck filthy, kinda sucks when towing a $35,000 motorcycle in uhaul trailer.
JONATHAN C.Great customer service
Brian B.The young man in the office that helped us with the truck, was extremely helpful, and had great Customerservice! Thank you so much
barbara B.I want to know why my bill was so high for three days
gloria S.Gas was told to be 1/2 tank and it was closer to 1/4 tank, only when I pointed it out. I felt ripped off had I not been on top of it and pointed it out
tracy J.The location was fine, the app to get and return the truck is HORRIBLE! Standing in the dark trying to get the key, the app says I'm at the wrong location when I wasn't. Then it flew past the screen with the combo, wouldn't go back. I had to call, they had to call me back. Stupid system.
Diane R.For a backwater shop it's very well equipped. Easy in and out
DAVID L.These guys are the best
David K.Our key was not in the lock box so we were unable to get our U-Haul. Which caused a delay in moving.
Arturo T.The men working at this location were knowledgeable and helped me through my first time towing something without making me feel dumb about it. I really appreciated that. They were professional and they told me what I needed to do to be successful in my run to the dumps with a simple open back trailer on my Ford Escape. The check out process was easy and the price was actually cheaper than I thought it would be. It was really very reasonable and that surprised me! U Haul is now a new option for me to use for my home spring cleaning projects. I really liked my experience with your company. Thank You.
chris B.Better as is.
Rakesh K.The representative was timely and made sure everything was ok when I checked the vehicle out and returned the vehicle.
anthony D.Great guy
Michele A.Please let the customer know that there is a minimum mileage charge. We were shocked to see a $59.95 min mileage charge. I would have done a few more trips. Quite disappointed.
Scott W.Excellent thanks
Ruben O.I was caught off guard by the fact that U Haul had replaced all its trailer light connectors with the old 4 pin type. These have not been used in almost twenty years in any truck approved for trailer use. The hype is then they want to SELL you the adapter for $30 on a trailer rental that cost $55 dollars
Bruce B.