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Ashley S
Customer Reviews for B&E Trucks LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After being sent to TWO Uhaul locations that did NOT have the trailer needed, B&E Trucking came through with a much needed trailer. I was frustrated for the uhaul online process sending me WRONG places but B&E Trucking calmed me and provided exactly what I needed to not give up on uhaul. I rent a LOT from uhaul and was about to quit but they provided great customer service. Highly recommend B&E Trucking
Clifford EI passed 2 other uhaul locations including a very large u haul facility on way to drop off the vehicle so I’m not sure why I was directed to travel to this location.
John WKevin was knowledgeable, patient, and kind when helping me troubleshoot getting the truck started. Very clear instructions for drop off and pickup and easy access to equipment.
KAITLYN BIf I reserve an appliance dolly, HAVE ONE AVAILABLE. If I choose NOT to purchase insurance, DON’T charge me for insurance anyway.
Scott PI requested blankets and a hand truck and neither were available when i picked up my truck.
Catherine WDo not use phones to open truck.
kelley rWe had reserved a hand truck and dolly which were not available. We had to go and purchase them at a store since not could be rented
David WFriendly staff who provide great instruction for those of us new to trailers/large vehicles.
Tara KDo not allow this location to participate in the uhual company.
Yolanda PThe guys were super helpful and did a great job!! The equipment was perfect for the job!!
Dawn STrailer bed was dented bent etc.... they would not help with loading the car into the trailer we had to ask they assisted us at our urging the car rattled moved and shifted around , bolts were loose which none of this showed on the photos . One guy said oh those are extra chains and Found that they belonged on the car so he put them on for us it was the worst experience that I’ve had with U-Haul and I’ve been renting the same equipment for almost 10 years
Jessica bInform customer of new required safe tow charge.
Brittany WThey were able to detach trailer from truck. My advice is to have a trailer installed so women can detach trailer, be able to lock trailer in case of need to leave trailer and be able to hook up again without assistance.
Judy BPick up of trailer was challenging as the key person was out of office and it took a significant amount of time to pick up trailer. However, the other staff was helpful and worked through the process. It was challenging as I was on a time schedule.
Chris MIt took them almost an hour to get the paperwork right and I missed my appointment at the cemetery to make arrangements for my mother who had just passed. Then I went out to the truck and the battery was dead. At first they said they would have someone come replace it. Then they jumped it...told me to take it home and call roadside assistance. Therefore I had to wait another hour and a half for fleet to come replace the battery. All and all it was a terrible experience. Also picked up one that same day on fernandina road. It was a smooth transaction and I was in and out in 15 minutes.
Amanda EThe guys there were great and very concerned about our safety. Very friendly and helpful.
CHRIS BThe folks at B&E Trucks are very friendly. I pulled up and the hitched up the trailer and did everything for me. Thanks B&E!!!
John SI was very satisfied in all respects with B&E Trucks LLC.
David G