The Auto Transport worked well. However, it was filthy with that grey-like dirt and sand which resulted in a lot of dust on me and the car. Is it not supposed to be relatively clean? I ended up washing the whole thing before I returned it, even though it wasn't my dirt.
vaughn S
Customer Reviews for B&B Storage & Warehousing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing that I can see, very friendly equipment is clean and reliable. Always a pleasure renting from U-Haul and Tilbury Ontario !
Rachel CI had no issues with anything. Service was amazing and so was the atmosphere very friendly ! Keep up the good work.
Rachel CGreat experience working with them
Barry BBooking online ahead helped things go smoothly. Gentlemen running facility was great to work with. Helped the whole process go well, pickup and return. Have used this site before and will continue to do so.
James MFantastic!
Amber JNothing all good here.
Robert RDid mention to him that we started our trip with the issue of the tires, but he didn't seem that interested in knowing more details except he wanted to know if we fixed it.
Allana MThe person I felt with was very rude. I would not recommend this location to anyone. We took a pic with phone when we got it. There was a huge issue over gas where we filled to where its supposed to be and the guy was super rude and threatened to Charge me more. Not happy
Helena FFriendliest u haul I ve dealt with yet!
Michael WI had to use a jack to lift the trailer. The 6x12 is a heavy trailer. I was surprised there was not a built in crank to lift the trailer. Had I not had a jack, I could not have proceeded with my order. Perhaps you should consider installing cranks. Thank you
Brigitte HImprove the information on your web site.
Marcel BExcellent service by Paul!
Ann Cits a great car dolly, however, the tongue weight is a little much, would better with a small swivel caster to move it around before hook up!
DANTE MSelf drop off
Mike REverything was as it should be. Keep up the fine service.
Andy SShorter wait time for online check in
Trudy Nnothing as the staff couldn't of been more friendly and helpful.
David BGreat group of employees. Friendly and quick.
KYLEJOSEPH TBrad in Chatham (I think he is a .manager) is awesome. This service is getting a 5stars just because of him
Kola OPaul was great. Very knowledgeable, friendly and efficient. I would go to him again.
Kevin MVery professional location.
Daniel PVery professional and accommodating.
Daniel PPull the franchise from the current holder. He is abrupt and rude. While technically fine, his gruff and demanding demeanor make every interaction a monumental unpleasantness. Whenever possible we take our business to a different location, and will continue to do so.
Stephanie AThought I would give an idea to U-Haul in general. Just thinking, instead of keeping the tank at quarter full, why not keep it full. That way the customer is pretty happy receiving a truck full of gas and there's no guess work to fill it upon return. It may cost more initially but I think customer's would really appreciate it. Just a thought. Have a good day!
JAMESBRENT PPaul's the best! :)
greg bGive me compensation for my losses and be acountible for your employees not doing there job
SHERRIL WWent when it was closed on Sunday. Can't give a proper rating
Wayne MExcellent
MICHAEL REverything I wouldn’t use this location again if it was the last place open ???????
SHEILA Mconfusion with dates from what I reserved and what was recorded on receipt when trailer was picked up. Problem might have been with UHaul program in computer system. Dealer unable to help hook trailer up because of bad back. Should be a better system to lift tongue of trailer, No jack on trailer. trailer was clean and when loaded was good to tow.
rod mHey I didn’t bill I haul for not haven the right equipment where it was promised to be and didn’t charge them the extra gas I had to pay going from belle river and back twice cause wrong thing was billed , and I paid more then I was sapossed to . So please rethink your doings ,
Chris BMany of your drop off locations are very close to gas stations. If you offered a free service to give drop-off customers a fuel gauge inspection and top-up estimate, then they could pop off and top up accurately at the current real fuel price instead of paying the large fuel cost mark-up to U-Haul.
Brian DDo not change a thing.
Michel BSee above
Eric MFriendly service good equipment One call and a truck was waiting for me no wasted time. Thank you
SANDOR AAfter hours drop off parking location clearly indicated outside the store.
Brian DWasnt sure where to leave the truck. noone on site to direct us on a Sunday
Leslie TWhen cleaning the inside, they should not use strong smelly cleaners, my wife had a headache throughout our journey, because of the strong smell.
Marcel BDropped off keys after hours so I had no interaction with staff. Maybe a suggested area at the business, for drop off would be beneficial for those who do not know the area.
lisa hAgain, excellent staff and service.
Dennis KThanks
Brenda B | Overall ExperiencePaul was super helpful and organized. He kept in contact and made sure my Uboxes were ready to go on moving day. Great job!
LEONARD W | Overall ExperienceWhen the person in Harrow at feed place a 50.00 credit is avaible when the size of uhaul trailer was not given he did not give give a credit receipt when he booked a tenative trailer iat the uhaul rental in Tecumseh road east when wasn't aware on the receipt matter who took care of it until I dropped it off in Tilbury he advised me then a receipt should been given back in harrow uhaul place.
Ernest GVery good service , i will return
andre hThis location was the drop off location and the trailer was dropped off after hours.
Wendy HThe location was closed at the time I dropped off the trailer I had rented; however, it was quite a simple process dropping off the trailer.
dave lThe proprieter was extremely curtious and helpful
Privacy R | First Impressions