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Was threatened to be charged a $95 cleaning fee for a playing card that was already in the U Haul when I picked it up. Completely unsatisfied with this uhaul rental.
Marissa was a great help in accommodating a last minute request. She was available and ready to make the procedure go smoothly and within time frames. I will definitely use this business again and to recommend them to others.
Get other locations to be as helpful in explaining things to me like they did
Please be aware of this company trying to over charge customers. Take pictures of the gas, miles, the whole truck inside and out before driving off their property and pictures sweeping the truck afterwards because they will try to charge you for everything they can think of. I've reached out to report this company with U-Haul Management and the BBB to put a stop to what they are doing. DO NOT USE CREDIT CARDS WITH THIS COMPANY!!!!
It was clean they find any little thing to keep ur deposit and charge extra
great service.
Uhaul did awesome drove my razor from sour Texas to Illinois with no issues I'd so do it again
great customer and great people
Customer service was amazing fast and friendly and really helpful and was good at explaining price and miles and ect . would get them again id i move again
I drove straight from the pickup location to my house which is only about a mile from the pickup location to drop off location which is only about mile from my delivery location and was charged an extra for an extra mile. It was only 0.40 cents so not a big deal just does not seem right. I put more gas in than when I picked it up also. Not real happy about that charge for the extra mile.
I had to hook up the traylor to my car myself.i have always had someone at the uhaul do the hook up unless this is something new at uhaul.also the light were not working properly and we did not know that till we turned it in.that is not acceptable.
Nothing at all
Nice, friendly, helpful staff! Would definitely recommend.
The service was Great and so was the owners who rented it to us. The rental process was quick and easy the Uhaul was clean and in good conditions. I would highly recommend anyone and everyone who is needing a Uhaul to rent from Bam Steam Clean!!
