Customer Reviews for Balsam Lake Hardware Hank
(U-Haul Neighborhood Dealer)

571 reviews

907 Frontage Rd   Balsam Lake, WI 54810

(715) 485-3339

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(715) 485-3339

907 Frontage Rd
Balsam Lake, WI 54810

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Brad Emerson 
Rating:
5.0

Customer did not leave a comment.

John Markel 
Rating:
5.0

Great service and great people at this location!

DAN MCCONNELL 
Rating:
3.0

Charging $20 for a credit card fee is insane. Also double charged me $19.95 for the renters fee

Nick Kauffman 
Rating:
4.0

Customer did not leave a comment.

DUANE KNUTSON 
Rating:
5.0

.

Elizabeth Drews 
Rating:
5.0

Customer did not leave a comment.

Kateri JOHNSON-HOLLAND 
Rating:
5.0

Perfect experience! Customer service A-1!

Todd Fideldy 
Rating:
2.0

Balsam lake was good for picking up. I was originally scheduled for Americ Inn in St Croix falls.. they are a disaster…. Have no idea what they are doing, trailers are in bad shape, they will Not help you to hook up your trailer. They should not be allowed to represent your company…

Tracy Dow 
Rating:
1.0

More training. An additional 90 miles was added to my account instead of 25 miles. When I dropped the truck off they would not correct the error. A manager was supposed to contact me. That never happened.

Walter Coomb 
Rating:
4.0

Graphics on the trailer are getting ragged. However, despite the used appearance, the trailer operated perfectly! Perfect price for RT. I WILL be BACK! Thanks! Greg

Greg Kolbjornsen 
Rating:
5.0

Friendly and fast servicee

Robin Wicklander 
Rating:
5.0

Online reservations were great!

Lynell Anderson 
Rating:
5.0

Customer did not leave a comment.

Michael Rust 
Rating:
5.0

I would make a price a little cheaper if your only using for an hour or 2 instead of renting whole day worth, otherwise everything was amazing

Gage Hoyt 
Rating:
5.0

Customer did not leave a comment.

Julie Preisler 
Rating:
5.0

Customer did not leave a comment.

TERESA FOWLER 
Rating:
5.0

The personnel are always friendly, efficient, and helpful, including helping us hitch and unhitch the trailer. They couldn't be better.

James Sudmeier 
Rating:
5.0

Friendly, helpful, and fast customer service.

Nick Behrends 
Rating:
5.0

Customer did not leave a comment.

Truy Mintun 
Rating:
5.0

Customer did not leave a comment.

John Knudsen 
Rating:
1.0

The whole online thing was a disaster. We had to return the Uhaul to this location even though we chose a closer location for drop off. Waited at the counter for over 40 minutes during pick up. DISASTER

Nicole Wilcox 
Rating:
4.0

Customer did not leave a comment.

mark buccelli 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rose 
Rating:
5.0

Customer did not leave a comment.

will larson 
Rating:
5.0

Customer did not leave a comment.

Brad Litz 
Rating:
5.0

thank you very much.

mark rundquist 
Rating:
5.0

Continue with the excellent customer service!

Donald Reynolds 
Rating:
5.0

Fast and easy. Helped my wife hook up the trailer and very friendly.

Andrew Doolittle 
Rating:
5.0

Everything was top notch and excellent

ALLISON BANTZ 
Rating:
4.0

the service was good !

Joseph Newville 
Rating:
5.0

Customer did not leave a comment.

Scott Forbes 
Rating:
5.0

Customer did not leave a comment.

Micheal Lynch 
Rating:
5.0

Great service. Very helpful. Best ever

Scott Mercer 
Rating:
5.0

Awesome service!! Staff very cooperative. Highly recommend Balsam Lake Hardware!

Jeanne Alling 
Rating:
5.0

Customer did not leave a comment.

John Knudsen 
Rating:
5.0

Customer did not leave a comment.

Amanda Cagney 
Rating:
5.0

Everything went smoothly

Leo Holm 
Rating:
5.0

Customer did not leave a comment.

Richard Lipka 
Rating:
5.0

Customer did not leave a comment.

Peter Vollmer 
Rating:
5.0

Customer did not leave a comment.

David Brown 
Rating:
5.0

One rear brake and turn signal on trailer didn't work

david mueller 
Rating:
5.0

Customer did not leave a comment.

Karen Paulzine 
Rating:
3.0

Was not given enough mileage to complete One way rental ! Was overcharged from initial estimate!

George Schwartz 
Rating:
5.0

Customer did not leave a comment.

Lynn Osborne 
Rating:
5.0

Don't think you can improve the awsome customer service.

Michael Steele 
Rating:
5.0

Customer did not leave a comment.

VINCE WISSINK 
Rating:
5.0

Customer did not leave a comment.

Ann Foss 
Rating:
5.0

Customer did not leave a comment.

Brian Dennis 
Rating:
5.0

Customer did not leave a comment.

Jennifer Strenke 
Rating:
5.0

The only thing I was not happy with was someone was able to go into my reservation and change my drop-off location workout my knowledge. They changed my drop-off location to 45 minutes further from my destination, versus my chosen drop-off being only 15 minutes away. Thankfully the staff were able to help clear up the issue, but a reservation should not be allowed to be changed by random people who have back end access.

Carol Williams 
Rating:
5.0

Customer did not leave a comment.

Cyrus Cawthorn 
Rating:
5.0

Customer did not leave a comment.

Robert Beacher 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH CLOVER 
Rating:
5.0

No improvements required- great experience, high quality service from Balsam Lake Ace Hardware!

Brent Hop 
Rating:
3.0

One of the straps that hold the front tire down was not complete so was not able to use that tie down.

Joseph Newville 
Rating:
5.0

Very clen store with large parking lot. Young man that helped me was very friendly and helped as soon as I came in the door.

Curtis Olson 
Rating:
5.0

Customer did not leave a comment.

William Radtke 
Rating:
5.0

This was my second rental from them and they have always been most helpful.

Kevin Trandum 
Rating:
5.0

Customer did not leave a comment.

Robert STARY 
Rating:
3.0

The trailer was covered with with mud and sand it was quite dirty.

Pat Hennen 
Rating:
2.0

The location was 1.5 hours away from me. There’s literally 14 locations closer to me, on the way there. So I pick it up anyway. Then I ask them about returning to literally ANY OTHER LOCATION closer to me and apparently it would cost a lot more money for some reason. Absolute BS. Have a freakin courtier service or something for extreme cases like this. So 1.5 hours there, 1.5 hours back home, go to move the vehicle and find out a strap is broken off. It was covered in snow and not visible until loading the vehicle. Have to jimmy-rig my own front straps to go over the wheel. Move the vehicle. Then another 1.5 hours there and 1.5 hours back. The associate said there was no other option to return it elsewhere even though I have 3 locations within 20 mins of my house!! I don’t feel like he even tried to advocate for me. Made no comment about “that’s rough, let me see what options there are.” Burning diesel, burning time, very displeased. Very inefficient system. Very let down. Posting this same thing on google for that location. My go-to location in town would have at least given an effort and tried to help me out in that situation.

DUSTIN DOTY 
Rating:
3.0

It was fine - it snowed and employee was helpful in clearing out the icey windshield. Wipers did not work well

Vedran Uzeirovic 
Rating:
5.0

The tires on the car dolly were so out of balance that the dolly bounced when being towed empty and sent vibrations into the tow vehicle when loaded.

Duane Fisk 
Rating:
2.0

I was told trailer was just serviced a few days ago. All tires were 20 lbs low. Drivers side rear I had to fill three times during my use. Cost me a lot of time.

Stanley Johnson 
Rating:
4.0

Though they were very good, the location was 41 miles away from my home and the roads were poor to get there. This was apparently the only place that had a trailer that was even close to the size I reserved. At that, it was larger than I wanted or needed.

Daniel Novak 
Rating:
5.0

Customer did not leave a comment.

RICHARD LEREW 
Rating:
4.0

Trailer lights were spotty and frequently not working. Tested car connection after rental on a private trailer and the car wasn't the issue. Service provided was otherwise excellent.

Tim Stanga 
Rating:
5.0

The truck was ready and clean with everything all set to go inside it. The person that checked me in was pleasant and helpful. He made sure I had all the items I had ordered online. Gave me all the paperwork and explained things clearly. No improvements needed, excellent service all around.

Melanie Rogers 
Rating:
3.0

I was told that the U-Haul I had ordered September 13th wouldn’t be available on that. Day! I talked to them later that morning and then they said they would have one that day! That’ was September 23rd that they called me! I was really upset about being told that! I was to get the U-Haul and I thought I said I would have it for that day and didn’t have to return it until Sunday! I did fill the gas tank up to what we we’re supposed too. We brought it back to Baldwin and was charged $50.96! We were told we put more miles on it than we were supposed to! I didn't know that we did! I didn't understand that! I wasn't aware of what I did wrong! I spent a lot of money on getting people to help us load and unload! I didn't expect to be charged more.

Cheryl Ziemek 
Rating:
4.0

Left rear tire worn down to wires by time we got to Alabama.Needed to get replaced. Should not of wore out that fast,maybe axle was bent? Seem to use extra about of gas.Only got 8 miles to gallon. Last trip I made I got 14 miles to gallon.??

PATRICIA WALKER 
Rating:
4.0

Fine

Bob Winter 
Rating:
5.0

Customer did not leave a comment.

Sarah Enslin 
Rating:
4.0

Customer did not leave a comment.

Michael Brenneman 
Rating:
5.0

Thanks!

Todd Storry 
Rating:
5.0

Booked through 800#. This was not intended pick up location. This was over 1 hour from home. This was not communicated to me until Friday prior to pick up. This should be communicated well in advance if reserved location will not be honored.

Amy Gohdes 
Rating:
5.0

Keep up the friendly service.

Dennis Hultquist 
Rating:
3.0

Customer did not leave a comment.

albert zook 
Rating:
5.0

Customer did not leave a comment.

Sheila Williams 
Rating:
5.0

Nothing here.

Wayne Bakke 
Rating:
5.0

Customer did not leave a comment.

Kelly Keeton 
Rating:
1.0

Charged for extra day when truck was returned before 9am. Ace Hardware in Balsam Lake lied. Double charged $14 for insurance. Contacted multiple times with zero response

Kevin Gruber 
Rating:
5.0

Nothing it was a good experience

Allan Barlau 
Rating:
5.0

Customer did not leave a comment.

Julie Xiong 
Rating:
5.0

Customer did not leave a comment.

James Sudmeier 
Rating:
5.0

Jackson was very helpful and accommodating.

Michael Waller 
Rating:
5.0

Customer did not leave a comment.

Paul Tschida 
Rating:
5.0

Customer did not leave a comment.

Taylor Lundquist 
Rating:
4.0

I rented a 5x9 trailer that bounced and shook incredibly when not loaded.

Vaughn Dierks 
Rating:
5.0

The return location was a much better experience than picking up the damn truck! Staff that is competent and knows how to complete a uhaul return!

Kelly Waterman 
Rating:
5.0

I have used this location for both pick up and drop off on two separate occasions and have found them excellent to work with,

Joseph Dougherty 
Rating:
5.0

Customer did not leave a comment.

James Bethke 
Rating:
3.0

The drop off location had no notice I was arriving. I felt I was bothering the worker. The next day someone from UHAUL called me to ask if I had dropped the trailer off as they had no record that I had returned the day before. Confusing. One more thing to note: The straps on the car carrier were cut too short and by the time I loaded up the trailer and discovered this dilemma the rental location was closed. I was forced to let all the air out of the tires so that the straps would grab and wrap on the ratchet. I felt that it was "fairly safe" but would have felt better and more secure if these worn out straps were replaced. Thank you, Greg Kolbjornsen 612-720-6311

Greg Kolbjornsen 
Rating:
5.0

I was not told about the pre-departure text I was to receive and reply to about the initial condition of the trailer before leaving this location. By the time I discovered the text the time had expired on replying to it. I could not submit a photo of the initial condition of the trailer, which did have a minor ding on a wheel fender compared to the photo of the trailer depicted online. No one hassled me about it at the drop off point so I guess it was acceptable as was.

Jim Lampi 
Rating:
5.0

Customer did not leave a comment.

SEMYON KROL 
Rating:
5.0

Customer did not leave a comment.

Steve Edgell 
Rating:
5.0

Customer did not leave a comment.

Kyle Melin 
Rating:
4.0

Customer did not leave a comment.

William Sallee 
Rating:
5.0

Staff was very helpful! They took time making sure all questions and needs were met! Great job by all!

Laurie Morgan 
Rating:
3.0

The trailer had a leak which got the furniture stored in it over night very wet. I know the employee's of the place I picked up the unit at, were not aware of the issue, however I do hope they let U-Haul know the unit number so someone will look into the unit.

Albert Thayer 
No reviews have been submitted for this location.

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