Customer Reviews for Balsam Lake Hardware Hank
(Distribuidor de U-Haul del vecindario)

478 comentarios

907 Frontage Rd   Balsam Lake, WI 54810

(715) 485-3339

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(715) 485-3339

907 Frontage Rd
Balsam Lake, WI 54810

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I was not told about the pre-departure text I was to receive and reply to about the initial condition of the trailer before leaving this location. By the time I discovered the text the time had expired on replying to it. I could not submit a photo of the initial condition of the trailer, which did have a minor ding on a wheel fender compared to the photo of the trailer depicted online. No one hassled me about it at the drop off point so I guess it was acceptable as was.

Jim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEMYON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Staff was very helpful! They took time making sure all questions and needs were met! Great job by all!

Laurie M. 
Clasificación:
3.0

The trailer had a leak which got the furniture stored in it over night very wet. I know the employee's of the place I picked up the unit at, were not aware of the issue, however I do hope they let U-Haul know the unit number so someone will look into the unit.

Albert T. 
Clasificación:
2.0

We had an awful time with the app and picking up the truck after hours

Sierra M. 
Clasificación:
5.0

No improvements needed.

sarah O. 
Clasificación:
4.0

Your pricing is to high for pickup at one location and drop at another when one only had a truck no trails in my town

Roger C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen K. 
Clasificación:
4.0

Very friendly. I have rented from this location multiple times and they are always courteous and helpful.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lacey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim D. 
Clasificación:
3.0

I was told that from the Minnesota dealer where I picked it up . If I return it earlier that what was in the paper I would get money back. But when I returned it that place told me that was untrue. I feel I was misguided and will be going with a different company next time. I feel better understanding of your dealers might help in someone's future.

KENT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn A. 
Clasificación:
5.0

The owner and all of his staff were extremely friendly and accommodating. I highly recommend this place not only for uhaul pickups but for shopping locally for all your hardware needs. Thank you!!!

Jennifer N. 
Clasificación:
5.0

Nice staff and hardware store - very helpful :)

Edwin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin D. 
Clasificación:
5.0

The Balsam Lake (Wisconsin) Ace is a fantastic place to rent a U-Haul. They are very accommodating people who are also very helpful and knowledgeable. Besides that, they are just plain nice people.

sarah O. 
Clasificación:
3.0

I would not recommend uhaul to anyone after they ripped me off cuz they are not clear on all there charges consider your deposit as only half of what you'll pay I paid $236 for 1 day!!!!!!!!!!!!! Oh wait im sorry one day and 2hrs I might as well have kept them damn thing then. Oh and $40 for gas when I read my receipt and compared it theirs I should have only been charged another $55-maybe $70 but not $103

Melissa S. 
Clasificación:
3.0

Put up markers to show drop off to avoid the ditch at entrance

SHELLY V. 
Clasificación:
3.0

Need to put markers to identify parking areas. Ended up in ditch bc no difference between parking lot and ditch filled with snow.

SHELLY V. 
Clasificación:
5.0

Excellent service Thank you guys

Silvia Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria M. 
Clasificación:
5.0

Nothing, they always do a great job!

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
3.0

The u haul mobile app is junk.

wade N. 
Clasificación:
4.0

All perfect. Thank you

Laura N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

The customer service guy was very nice, knowledgeable and helpful

PAMALA H. 
Clasificación:
5.0

All agents I worked with went above and beyond usual service, Very impressive. I am well pleased.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle F. 
Clasificación:
5.0

I dropped the trailer off on Sunday afternoon after the facility was closed. I had called ahead and they said it would not be a problem. I had until Monday to drop it off. I called back on Tuesday to check to make sure they had checked it in, but they had not done so yet. I was waiting for a receipt and did not want to get charged for an extra day.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renae F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbra S. 
Clasificación:
5.0

Nada

Louise V. 
Clasificación:
3.0

I was overcharged $8 for some kind of insurance I did not order or accept , yet it was posted to my bill!!' Why??? I sent an em to your corporate customer service, a few days ago & yet to have this overcharge credited back to me. Bruce 612. 600.4700

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN P. 
Clasificación:
3.0

I was told that I was to return the rental on the 8th by close of business. I did return the rental by the 8th long before the close of business but was charged a late fee because the actual contract said 10:xx something. Customer service was terrible, It took forever on hold and the agent was rude to me. Her boss was rude as well, telling me I should have read the contract. I guess so, but I was going on what I was told, Close of business on the 8th. So, U-Haul made an extra $21 for doing nothing more as I was only following what I was instructed.

Robert L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Candice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
1.0

Uhaul needs to know their inventory and truck locations. Any preferred pickup location is nothing more than a joke.

ADAM R. 
Clasificación:
5.0

Not a thing

DANIEL K. 
Clasificación:
1.0

El cliente no dejó un comentario.

thiralynn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey P. 
Clasificación:
5.0

No problems with dropping the trailer off and having my return processed.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

Excellent all around. Ryan is top-notch.

Michael C. 
Clasificación:
5.0

More pricing information for the trip. I was shocked about the price of the last rental. But I was locked in to the time frame for the rental.

TERRI D. 
Clasificación:
4.0

The person that helped us was very friendly & helpful.

Kim K. 
Clasificación:
5.0

Great people to deal with

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary L. 
Clasificación:
5.0

This rental location is top notch. The employee (young man) that rented the trailer to me was also there when I returned it. He was very professional, courteous and super helpful. I would highly recommend this location.

Mike R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesssica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

Attention Dispatch: when contacting a customer who has a reservation, do not begin the conversation with the worst news. Prevent anxiety attacks by perhaps saying, “we have the size truck you ordered, but you have to drive an extra 20 miles to get it”. My poor husband looked like he was going to have a heart attack when he heard the dispatcher say, “we don't have the size of truck you reserved”. Thanks to Ryan who straightened out our incorrect contract!

Alfred W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antone E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti N. 
Clasificación:
5.0

Customer service was awesome. The young man who assisted me was courteous, professional and very efficient. Job well done.

Curt J. 
Clasificación:
4.0

10 to 15 minutes for drop off

Chris N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

Excellent service, quick, cordial and thorough, we are very pleased with them.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barb M. 
Clasificación:
5.0

Friendly, helpful, courteous people at this location.

steven H. 
Clasificación:
5.0

The customer service was outstanding. Bret at Hardware Hank went the extra mile for me. He stayed after hours for me to arrive. He had the Uhaul running and warm when I arrived, and also a big smile. I can't say enough about how great this pickup site is! Thank you Balsam Lake pickup site!!!

James H. 
Clasificación:
3.0

Location was not open when we arrived. Hours on U-haul website for location were different from actual hours, although this was a holiday weekend return (12/27). The 24 hour drop box worked completely satisfactorily, but we had rushed to get there before their closing hours only to find out that they closed at 2PM that day rather than 5PM.

Christopher M. 
Clasificación:
2.0

U haul itself was fine. Quoted price at time of reservation and charged another. Kid that did reservation inexperienced. Told I signed contract at time of pick up so that's the price. Make sure u verify price at pick up.

cory U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanne R. 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa V. 
Clasificación:
5.0

Always good both the rental process and this location

CINDY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siosiana S. 
Clasificación:
2.0

The staff was no wearing masks and many customers were also unmasked. My truck was reserved but it was returned an hour late. I was not offered any alternatives that were comparable. I waited for an hour for the previous person to show up with the truck. I will say though that the staff was very friendly and polite, while failing to take Covid precautions and risking my health. The truck did not appear to have been washed down before I got in as well.

Lia F. 
Clasificación:
5.0

Nada

DUANE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

LINDA D. 
Clasificación:
5.0

They were great. I will be back and won't hesitate to recommend to anyone looking.

gordon D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Doug E. 
Clasificación:
5.0

I did an after hours drop off and that was very easy to do. I have dealt with personnel at this facility before and they were all very nice and accommodating.

Rickey R. 
Clasificación:
5.0

The employees at Balsam Lake hardware are great to work with!

scott G. 
Clasificación:
5.0

Great customer service.

Adam M. 
Clasificación:
5.0

El cliente no dejó un comentario.

gordon D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
3.0

This person told us we "would not be charged" if we went over our miles and that we had paid in full on pick up" but he mapped us to the wrong drop off point, we drove like 26 miles further and we charged an additional $11 DESPITE brinign it back with much more gas than when we picked up. NOT happy AT ALL. This is the only game in town in NW Wisconsin. They did not have the size truck we wanted. Thankfully, we only have to use UHaul once every few years. Rarely a good experience.

Flora D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynnette M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES R. 
No se han enviado comentarios para esta ubicación.

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