I was told that the U-Haul I had ordered September 13th wouldn't be available on that. Day! I talked to them later that morning and then they said they would have one that day! That' was September 23rd that they called me! I was really upset about being told that! I was to get the U-Haul and I thought I said I would have it for that day and didn't have to return it until Sunday! I did fill the gas tank up to what we we're supposed too. We brought it back to Baldwin and was charged $50.96! We were told we put more miles on it than we were supposed to! I didn't know that we did! I didn't understand that! I wasn't aware of what I did wrong! I spent a lot of money on getting people to help us load and unload! I didn't expect to be charged more.Cheryl Z.
Customer Reviews for Balsam Lake Hardware Hank
(U-Haul Neighborhood Dealer)
Balsam Lake, WI 54810
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: 9 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Left rear tire worn down to wires by time we got to Alabama.Needed to get replaced. Should not of wore out that fast,maybe axle was bent? Seem to use extra about of gas.Only got 8 miles to gallon. Last trip I made I got 14 miles to gallon.??PATRICIA W.
El cliente no dejó un comentario.Sarah E.
El cliente no dejó un comentario.Michael B.
Booked through 800#. This was not intended pick up location. This was over 1 hour from home. This was not communicated to me until Friday prior to pick up. This should be communicated well in advance if reserved location will not be honored.Amy G.
Keep up the friendly service.Dennis H.
El cliente no dejó un comentario.albert Z.
El cliente no dejó un comentario.Sheila W.
Nothing here.Wayne B.
El cliente no dejó un comentario.Kelly K.
Charged for extra day when truck was returned before 9am. Ace Hardware in Balsam Lake lied. Double charged $14 for insurance. Contacted multiple times with zero responseKevin G.
Nothing it was a good experienceAllan B.
El cliente no dejó un comentario.Julie X.
El cliente no dejó un comentario.James S.
Jackson was very helpful and accommodating.Michael W.
El cliente no dejó un comentario.Paul T.
El cliente no dejó un comentario.Taylor L.
I rented a 5x9 trailer that bounced and shook incredibly when not loaded.Vaughn D.
The return location was a much better experience than picking up the damn truck! Staff that is competent and knows how to complete a uhaul return!Kelly W.
I have used this location for both pick up and drop off on two separate occasions and have found them excellent to work with,Joseph D.
El cliente no dejó un comentario.James B.
The drop off location had no notice I was arriving. I felt I was bothering the worker. The next day someone from UHAUL called me to ask if I had dropped the trailer off as they had no record that I had returned the day before. Confusing. One more thing to note: The straps on the car carrier were cut too short and by the time I loaded up the trailer and discovered this dilemma the rental location was closed. I was forced to let all the air out of the tires so that the straps would grab and wrap on the ratchet. I felt that it was "fairly safe" but would have felt better and more secure if these worn out straps were replaced. Thank you, Greg Kolbjornsen 612-720-6311Greg K.
I was not told about the pre-departure text I was to receive and reply to about the initial condition of the trailer before leaving this location. By the time I discovered the text the time had expired on replying to it. I could not submit a photo of the initial condition of the trailer, which did have a minor ding on a wheel fender compared to the photo of the trailer depicted online. No one hassled me about it at the drop off point so I guess it was acceptable as was.Jim L.
El cliente no dejó un comentario.SEMYON K.
El cliente no dejó un comentario.Steve E.
El cliente no dejó un comentario.Kyle M.
El cliente no dejó un comentario.William S.
Staff was very helpful! They took time making sure all questions and needs were met! Great job by all!Laurie M.
The trailer had a leak which got the furniture stored in it over night very wet. I know the employee's of the place I picked up the unit at, were not aware of the issue, however I do hope they let U-Haul know the unit number so someone will look into the unit.Albert T.
We had an awful time with the app and picking up the truck after hoursSierra M.
No improvements needed.sarah O.
Your pricing is to high for pickup at one location and drop at another when one only had a truck no trails in my townRoger C.
El cliente no dejó un comentario.Jim B.
El cliente no dejó un comentario.allen K.
Very friendly. I have rented from this location multiple times and they are always courteous and helpful.David B.
El cliente no dejó un comentario.lacey S.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Tim D.
I was told that from the Minnesota dealer where I picked it up . If I return it earlier that what was in the paper I would get money back. But when I returned it that place told me that was untrue. I feel I was misguided and will be going with a different company next time. I feel better understanding of your dealers might help in someone's future.KENT H.
El cliente no dejó un comentario.Gwendolyn A.
The owner and all of his staff were extremely friendly and accommodating. I highly recommend this place not only for uhaul pickups but for shopping locally for all your hardware needs. Thank you!!!Jennifer N.
Nice staff and hardware store - very helpful :)Edwin S.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.mike P.
El cliente no dejó un comentario.Edwin D.
The Balsam Lake (Wisconsin) Ace is a fantastic place to rent a U-Haul. They are very accommodating people who are also very helpful and knowledgeable. Besides that, they are just plain nice people.sarah O.
I would not recommend uhaul to anyone after they ripped me off cuz they are not clear on all there charges consider your deposit as only half of what you'll pay I paid $236 for 1 day!!!!!!!!!!!!! Oh wait im sorry one day and 2hrs I might as well have kept them damn thing then. Oh and $40 for gas when I read my receipt and compared it theirs I should have only been charged another $55-maybe $70 but not $103Melissa S.
Put up markers to show drop off to avoid the ditch at entranceSHELLY V.
Need to put markers to identify parking areas. Ended up in ditch bc no difference between parking lot and ditch filled with snow.SHELLY V.
Excellent service Thank you guysSilvia Z.
El cliente no dejó un comentario.Maria M.
Nothing, they always do a great job!David O.
El cliente no dejó un comentario.Paul N.
The u haul mobile app is junk.wade N.
All perfect. Thank youLaura N.
El cliente no dejó un comentario.Peter K.
El cliente no dejó un comentario.Dean T.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Jeffrey B.
The customer service guy was very nice, knowledgeable and helpfulPAMALA H.
All agents I worked with went above and beyond usual service, Very impressive. I am well pleased.Michael C.
El cliente no dejó un comentario.Kyle F.
I dropped the trailer off on Sunday afternoon after the facility was closed. I had called ahead and they said it would not be a problem. I had until Monday to drop it off. I called back on Tuesday to check to make sure they had checked it in, but they had not done so yet. I was waiting for a receipt and did not want to get charged for an extra day.Joseph P.
El cliente no dejó un comentario.Renae F.
El cliente no dejó un comentario.Barbra S.
I was overcharged $8 for some kind of insurance I did not order or accept , yet it was posted to my bill!!' Why??? I sent an em to your corporate customer service, a few days ago & yet to have this overcharge credited back to me. Bruce 612. 600.4700Bruce P.
El cliente no dejó un comentario.NORMAN P.
I was told that I was to return the rental on the 8th by close of business. I did return the rental by the 8th long before the close of business but was charged a late fee because the actual contract said 10:xx something. Customer service was terrible, It took forever on hold and the agent was rude to me. Her boss was rude as well, telling me I should have read the contract. I guess so, but I was going on what I was told, Close of business on the 8th. So, U-Haul made an extra $21 for doing nothing more as I was only following what I was instructed.Robert L.
El cliente no dejó un comentario.Candice M.
El cliente no dejó un comentario.Timothy C.
Uhaul needs to know their inventory and truck locations. Any preferred pickup location is nothing more than a joke.ADAM R.
Not a thingDANIEL K.
El cliente no dejó un comentario.thiralynn C.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Tracey P.
No problems with dropping the trailer off and having my return processed.Paul W.
El cliente no dejó un comentario.Richard L.
Excellent all around. Ryan is top-notch.Michael C.
More pricing information for the trip. I was shocked about the price of the last rental. But I was locked in to the time frame for the rental.TERRI D.
The person that helped us was very friendly & helpful.Kim K.
Great people to deal withAndrew G.
El cliente no dejó un comentario.mary L.
This rental location is top notch. The employee (young man) that rented the trailer to me was also there when I returned it. He was very professional, courteous and super helpful. I would highly recommend this location.Mike R.
El cliente no dejó un comentario.Jesssica F.
El cliente no dejó un comentario.kathleen S.
El cliente no dejó un comentario.Tracy P.
El cliente no dejó un comentario.MICHAEL D.
Attention Dispatch: when contacting a customer who has a reservation, do not begin the conversation with the worst news. Prevent anxiety attacks by perhaps saying, â€œwe have the size truck you ordered, but you have to drive an extra 20 miles to get itâ€. My poor husband looked like he was going to have a heart attack when he heard the dispatcher say, â€œwe don't have the size of truck you reservedâ€. Thanks to Ryan who straightened out our incorrect contract!Alfred W.
El cliente no dejó un comentario.ZACHARY W.
El cliente no dejó un comentario.JERRY L.
El cliente no dejó un comentario.Antone E.
El cliente no dejó un comentario.Patti N.
Customer service was awesome. The young man who assisted me was courteous, professional and very efficient. Job well done.Curt J.
10 to 15 minutes for drop offChris N.
El cliente no dejó un comentario.TIMOTHY D.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.Daniel W.