Customer Reviews for Ballston Lake Auto Care Inc
(U-Haul Neighborhood Dealer)

767 reviews

1023 State Rte 50   Ballston Lake, NY 12019
(, please call 518-399-7840 or 518-731-6831)

(518) 399-8530

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 399-8530

1023 State Rte 50
Ballston Lake, NY 12019
(, please call 518-399-7840 or 518-731-6831)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There is nothing to improve. I rent cargo vans dozens of times a year and the people at Ballston Lake Auto Care are wonderful . They’re always professional and eager to address any of my concerns. I’ve rented from Enterprise before and there is no comparison to BLAC.

JOHNW SIMPSON 
Rating:
1.0

I was not give clear directions or spoken about the trailer being brought back after hours and double charged. I feel this was a lack on both the location and U-Haul themselves. Poor communication.

Steve Nemeth 
Rating:
5.0

Customer did not leave a comment.

Stanley Janczak 
Rating:
5.0

Customer did not leave a comment.

Donald Martin 
Rating:
5.0

Customer did not leave a comment.

Kimberly Krizan 
Rating:
3.0

Customer did not leave a comment.

Robert Huttner 
Rating:
5.0

I couldn’t ask for a better experience every time I rent a cargo van from Ballston Lake Auto Care. Tina and Mike go out of their way to accommodate me. They’re professional and knowledgeable all the time.

JOHNW SIMPSON 
Rating:
2.0

Truck was very clean but the gear shifter was off and it kept shifting itself into neutral while driving ...the transmission didn't kick until 5000 pm which made truck jump everytime which isn't good when trying to transport breakable furniture....I've had some iffy trucks in the past but this one didn't run good at all....the place I got it from were nice ppl but the way the truck ran was terrible...I've rented 100 times and this was definitely the worst running truck I've ever encountered

Joseph Dunbar 
Rating:
5.0

This location is extremely convenient and the staff were absolutely amazing in getting me on the road as quickly as possible! Anyone needing a truck should definitely use this location for their next rental.

Shane Honeyman 
Rating:
5.0

Customer did not leave a comment.

Chad Chamberlain 
Rating:
1.0

Make sure keys are in lockbox!!

Barry Denison 
Rating:
5.0

Thank you for your easy Profesional support

Dorothy Meyer 
Rating:
2.0

Customer did not leave a comment.

Ryan Goodspeed 
Rating:
5.0

This was the 4th location I was sent to for the equipment. I started on Hamburg Street in Rotterdam to make my reservation. A week before the rental they swithched me to Central Ave. in Colonie. 3 hours before picking up my unit they called and switched my reservation to Clifton Pk. telling me my reservation was guaranteed. When I got to Clifton Pk. one hour later, they had rented my unit. Now the hunt for a location that had my unit. Wound up in Ballston Lake where I was treated appropriately. Never will rent form UHAUL again!

William Leader 
Rating:
5.0

Vehicle was clean & ran well. The location had plenty of parking & was well lighted in the evening. Thanks!

Michael Molocznik 
Rating:
5.0

Service was excellent and the people were very helpful and I would definitely recommend this location and they have a wide variety

ROBERT SCHNEIDER 
Rating:
5.0

Customer did not leave a comment.

Scott Reichel 
Rating:
5.0

Customer did not leave a comment.

Jane Luther 
Rating:
5.0

Very easy drop off. Thank you!

Robert Neeson 
Rating:
5.0

Customer did not leave a comment.

lura Cross 
Rating:
2.0

Was given the truck with 1/8 tank of gas, what is that besides annoying. No service or Wi-Fi at the location to get the truck and leave easily. Had to sit there forever trying to get it to load.

Callie Bills 
Rating:
5.0

There needs to be more trailers and trucks available at the Ballston Lake Auto in Ballston Lake, NY. There used to be a better selection of sizes and availability. I rent here all the time. It's convenient and the staff is amazing.

TERRIANN STUBBLEBINE 
Rating:
5.0

Everything was well done - the greeting was friendly and informative, the procedure to sign in and out was easy and fast. I was told I could bring the van back a day early which was so convenient for me. Thank you

Grace Jurgens 
Rating:
5.0

Customer did not leave a comment.

Omar Alanbaki 
Rating:
5.0

Mike was very thorough explaining how to use the equipment and left no question or concern un answered! The equipment worked flawlessly! Thanks again.

John Ferri 
Rating:
5.0

Fantastic customer service!

Chris Nicholas 
Rating:
5.0

I won't rent a uhaul from anyone else. Jen and Mike are both awesome.

scott robson 
Rating:
5.0

Always great customer service.

scott robson 
Rating:
5.0

Friendly counter person and quick service. Thanks

Michael Molocznik 
Rating:
3.0

The truck 24/7 did not work, Thank goodness a person was available to take care of me. I do not think it is fair that you accepted my reservation for pick up/drop off at one location and then changed to a location over 16 miles away. This added over 30 miles to my rental which I should not have been charged for.

Kelly Anthony 
Rating:
3.0

The location didn’t have great service so it was difficult and took a while to connect to the website to pick up the van. The van was clean, however it reeked of cat pee and made me nauseous.

Carmella Laporta 
Rating:
5.0

Customer did not leave a comment.

Kyle Madden 
Rating:
5.0

Customer did not leave a comment.

Martha Reed 
Rating:
5.0

Customer did not leave a comment.

Kurt Andress 
Rating:
4.0

Customer did not leave a comment.

John Menzie 
Rating:
5.0

Customer did not leave a comment.

Trent Russell 
Rating:
4.0

Customer did not leave a comment.

William Springstead 
Rating:
5.0

Nothing, they were great!

Kim Brace 
Rating:
5.0

Great towing trailer. Was in and out quickly. Thank you.

Salvatore Carusone 
Rating:
5.0

Customer did not leave a comment.

Herb Jackson 
Rating:
1.0

The location was scheduled to open at 9:00am on Monday, the day I returned the vehicle. I arrived at 9:15am to find it closed. There was no indication why it was closed or when it would open. I called the location's phone and got a standard voicemail message, again no indication when the place would open. The only note was a notice to contact the Traffic department if a vehicle was being returned before or after business hours. I called that number and was able to return the vehicle over the phone.

Albert cabral 
Rating:
5.0

Nothing - everything went as planned.

Michael Molocznik 
Rating:
5.0

The office person was excellent.

Diane Keller 
Rating:
5.0

Customer did not leave a comment.

daniel koch 
Rating:
5.0

Customer did not leave a comment.

Ronald Shepard 
Rating:
3.0

Customer did not leave a comment.

BRIAN DAVID BREWER 
Rating:
5.0

Nothing. Flawless experience.

Diane Drozinski 
Rating:
5.0

Customer did not leave a comment.

Dianne Petty 
Rating:
5.0

Customer did not leave a comment.

John Archer 
Rating:
4.0

Customer did not leave a comment.

Chris Atkins 
Rating:
5.0

Customer did not leave a comment.

James Murphy 
Rating:
3.0

Customer did not leave a comment.

Maryann Ross 
Rating:
5.0

Customer did not leave a comment.

Michael Molocznik 
Rating:
3.0

Customer did not leave a comment.

Lucas Prairie 
Rating:
5.0

Customer did not leave a comment.

James Baumeister 
Rating:
5.0

Customer did not leave a comment.

Malinda Hollingsworth 
Rating:
5.0

Excellent service at drop off center in NY.

martin miller 
Rating:
5.0

Customer did not leave a comment.

Carl Cerniglia 
Rating:
5.0

There is nothing you can do to make Ballston Lake Auto Care any better. The owner and his staff are personable and very efficient. The only thing you can do for the next customer (and me) is to make your website check-in and check out easier to navigate.

JOHNW SIMPSON 
Rating:
5.0

Customer did not leave a comment.

Stewart Shickel 
Rating:
5.0

Customer did not leave a comment.

Brenda Kane 
Rating:
5.0

Impressed

Jane GRIPPIN 
Rating:
5.0

Friendly, helpful service. Easy-in, Easy-out

Henry Baldwin 
Rating:
5.0

Customer did not leave a comment.

Fred Leith 
Rating:
5.0

Customer did not leave a comment.

Gerald Smith 
Rating:
5.0

Customer did not leave a comment.

James Baumeister 
Rating:
5.0

nothing

THOMAS MILLER 
Rating:
5.0

Customer did not leave a comment.

francis winters 
Rating:
5.0

I rent from this location dozens of times a year and I ALWAYS find an extremely knowledgeable staff. They are personable and anxious to help. They have my cargo van in spotless condition with a full talk of gas. I won’t go anywhere else to rent a vehicle and I’ll be happy to refer others.

JOHNW SIMPSON 
Rating:
3.0

Customer did not leave a comment.

Jennifer Masiello 
Rating:
4.0

Customer did not leave a comment.

KURT WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

Lisa Criscone 
Rating:
5.0

From a customer that rents from UHaul quite often, I find the website pick-up process absolutely frustrating. There has to be a better and more efficient way to fill in the info regarding pick-up and return. For customers that rent frequently, how about recognizing the account at sign-in and let them skip the majority of info you require? You really need to address this because your customer base is going thru the same frustrations. The people at Ballston Lake are wonderful. If another rental company was close by, I would have changed after the first time I went through the frustrations of dealing with your website.

JOHNW SIMPSON 
Rating:
5.0

Customer did not leave a comment.

Thomas Vukas 
Rating:
5.0

Everything went smoothly.

Kimberly Purdy 
Rating:
5.0

Customer did not leave a comment.

Sheba Azarm 
Rating:
5.0

Great service, everything was ready to go!

Michael Irish 
Rating:
5.0

Customer did not leave a comment.

Anthony Godino 
Rating:
5.0

Customer did not leave a comment.

Terri Stubblebine 
Rating:
5.0

Customer did not leave a comment.

Fred Leith 
Rating:
5.0

I was asked ahead of time to scan my drivers license but then had to do it again as I was checking out the car. I would prefer to only do this once.

Stacy Wuthier 
Rating:
1.0

Random 60 dollar charge.

Joseph Scarchilli 
Rating:
5.0

Customer did not leave a comment.

ANDREW DEFRANCESCO 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Holmes 
Rating:
5.0

Customer did not leave a comment.

Christopher Winters 
Rating:
5.0

The trailer worked well & the check in was easy.

Michael Molocznik 
Rating:
5.0

Customer did not leave a comment.

Christine Wright 
Rating:
3.0

Customer did not leave a comment.

Pam Horton 
Rating:
5.0

Customer did not leave a comment.

Chad Harrison 
Rating:
1.0

Very rude sales reps. Tell you one thing and the next they change things

Peter Penor 
Rating:
5.0

Excellent experience renting a truck from this location, easy, quick and affordable. However, I spoke with one of the rudest and least helpful customer service representatives over the phone that I have ever encountered. I had a small issue with my alternative contact, rather than helping with the situation, the representative repeated “you need to submit an alternative contact” over and over again. After explaining my situation and asking for a recommended course of action, I was met with a sigh followed by one more “you need to submit an alternative contact” before she hung up on me. This interaction soured an otherwise great experience.

Pete Vadney 
Rating:
5.0

Customer did not leave a comment.

Matt Amico 
Rating:
5.0

Customer did not leave a comment.

Andrew Kambourelis 
Rating:
4.0

Customer did not leave a comment.

Joseph Lopez 
Rating:
5.0

Tina was very accommodating, helpful and friendly. Great experience!

Michael Mara 
Rating:
5.0

Customer did not leave a comment.

Michele Zavadil 
Rating:
5.0

Customer did not leave a comment.

Susan Dubee 
Rating:
4.0

instruct more the people that works there. specialy on weekends. but don't take me wrong, they were very nice and courteous, just they need to know more the equipment Over all I have a good experience.

Louis Guadarrama 
Rating:
5.0

Customer did not leave a comment.

Eugene Viti 
Rating:
5.0

I was not happy to have to drive 45 minutes further to get the U-Haul than where I originally booked to get it.

charles Herwick 
No reviews have been submitted for this location.

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