El cliente no dejó un comentario.Joseph M.
Customer Reviews for Balcom Bros Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Paula R.
El cliente no dejó un comentario.MIKE S.
Great customer service from AshleyTammy H.
El cliente no dejó un comentario.Buddy E.
Super easy pick up and drop offMichelle A.
El cliente no dejó un comentario.Sandra W.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.Erin M.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.JAMES H.
I've had a great experience with this business in the past. Unfortunately this entire rental was a frustrating experience. It was a perfect storm of a Sunday rental and the business being closed. The Uhaul app would not work for us (perhaps its the lack of service in the area). After 25- 30 minutes we attempted to call the after-hours number only to be directed by them to 1800-go Uhaul. We were caller number 22 and had a 30 minutes wait which was time we didn't have. 3 phones and a crazy amount of time later we were able to leave the parking lot with our uhaul. We had a similar experience returning the UHAUL van with the app. Unfortunately I think this experience would prevent us from renting from a place where a human wasn't present again.Tarryn W.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.CHRIS O.
Uhaul app was glitchy for Safari and necessitated a call to the 800 number which was quite busy on Black Friday. Set us back about an hour on the day's schedule.Lawrence A.
El cliente no dejó un comentario.Scott H.
The only thing wrong the radio did not work. No worries on my. I Bascom Brothers rental all the time.Paul M.
While the van ran very well, it was in need of a good vacuum and the windshield was really dirty - unfortunately the washer fluid was either empty or broken. Otherwise, I will be back when I need a rental. Thank you - KarlKarl P.
I was supposed to drop at a different location - the girl who helped me said - there may be a drop charge?? It was easier for me,, so how much was the charge.. $2.. We laughed,, returned the dolly,, and I want on my way.. they were EXTREMELY FRIENDLY,, HELPFUL,, PROFESSIONAL...BRADLEY B.
El cliente no dejó un comentario.MARIANNE A.
El cliente no dejó un comentario.JASON C.
El cliente no dejó un comentario.Irene H.
El cliente no dejó un comentario.Steven J.
El cliente no dejó un comentario.Julio B.
El cliente no dejó un comentario.Oliver B.
El cliente no dejó un comentario.NOAH B.
El cliente no dejó un comentario.Stacy H.
El cliente no dejó un comentario.Rachel S.
El cliente no dejó un comentario.Raymond G.
El cliente no dejó un comentario.PETER W.
Great service!Mitchell P.
El cliente no dejó un comentario.Brian B.
I'd selected mobile checkin/checkout, but the website refused to recognize my location even though I explicitly allowed my location to be shared with the Uhaul website. The staff on-site took care of everything, and after hours return worked well. It would have been an issue if we picked up the van outside office hours, but everything worked out.JUSTIN H.
No suggestions needed, great experience!BEN G.
The U-Haul was not exactly cleaned by the U-Haul company. I have absolutely no problems with the service that I pick the U-Haul up from everybody there is friendly and awesome. Just need to make sure that the U-Haul company is making sure that U-Haul is clean specially during the coronavirus.Shari B.
El cliente no dejó un comentario.JASON R.
Fast and friendly service. I have used their service few times now, highly recommend this place.Sandeep K.
No recommendationROBERT J E.
NadaStephen Martin G.
El cliente no dejó un comentario.REBECCA N.
El cliente no dejó un comentario.Joseph O.
Both Milford locations were very helpful and professional, will recommend and use again. Great job !!WILLIAM M B.
Highly customer focused. Very friendly and professional.david L.
El cliente no dejó un comentario.MADISON S.
El cliente no dejó un comentario.Mike P.
El cliente no dejó un comentario.austyn B.
The team at Balcom Brothers Rentals has always been super helpful and great to work with!Harold F.
El cliente no dejó un comentario.RYAN L.
El cliente no dejó un comentario.Tracy N.
no improvement very friendly person on phone day before and behind counterRICHARD Z.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.VASILIOS N.
El cliente no dejó un comentario.joshua C.
Nothing. Great cutomer service and overall the truck ran great anddid not use as much fuel as we thought it wouldDENNIS T.
El cliente no dejó un comentario.charles F.
Your employee, Samual Thorn, In the Manchester NH South Willow street location was the best manager we have ever delt with.april V.
Nothing they were knowledgeable, courteous, and had plenty of experience..top notchLANCE C.
Retain the woman who assisted me. She did a wonderful job.FRANCIS T.
El cliente no dejó un comentario.Christine M.
Balcom Brothers is a top notch place to rent or return stuff . I am excited that Balcom isn't just a firewood delivery company now. I am impressed at the growth they have had since I left Milford 20 years agoKenton P.
El cliente no dejó un comentario.NANCY R.
El cliente no dejó un comentario.Brandon T.
El cliente no dejó un comentario.JAMIE S.
El cliente no dejó un comentario.Francis D.
El cliente no dejó un comentario.DEBORAH W.
El cliente no dejó un comentario.RONALD M.
El cliente no dejó un comentario.LINDA M.
El cliente no dejó un comentario.Kathy P.
It's silly to be asking about the location, as the location had little to do with my experience, since it's all online now. Uhaul has some work to do on the digital experience. I was on the phone multiple times with multiple online agents (all of whom were excellent by the way) over nearly two hours at the location, trying to complete my rental and get the key. I had done the online check-in before arriving, but had received no instructions on getting the key. The processes suggested to achieve this as suggested by the online agents were not working (and I'm pretty sure this was not their fault). After nearly two hours, the system finally recognized my order number and provided prompts for the key. Very frustrating overall. The actual experience with the cargo van itself was fine.Scott P.
El cliente no dejó un comentario.Joanne W.
El cliente no dejó un comentario.David C.
We were supposed to receive a two day rental vs a one day rental as part of allowances offered by uhaul for the 26 foot truck equipment not being available in nearby Nashua, as first represented, and being later told just as about to pick up truck, that we instead had to drive 50 miles or so to pick a truck up in Danvers MA or Littleton, MA. The contract was accidentally written as a one day vs. two day (per allowance) rental.Shari M.
El cliente no dejó un comentario.Walter S.
Perfect rental! Everything as expected including final bill. Ashley's service the best! Thank you.????harold H.
El cliente no dejó un comentario.Susan L.
El cliente no dejó un comentario.PHILIP S.
Mary helped me check out the van which I'd rented through 24/7. She was very welcoming and helpful, explained everything clearly and I was on my way in about 15 minutes! Thank you for great service!Cynthia F.
El cliente no dejó un comentario.Christine L.
Your people were wonderful!!! There was some confusion with the new lock code system, but, a woman stayed on the phone with me after hours until the situation was resolved! She was very patient because I was distraught thinking that I couldn't get into my unit and empty the truck. It turned out that the gate was still open because the system hasn't started.lisa I.
after hours drop offPat F.
El cliente no dejó un comentario.Steven B.
I have rented two vans from them. Both times the person who greeted me was professional knew their product and kind. I would highly recommend them!Deborah A.
El cliente no dejó un comentario.Darrell L.
I am super upset about this rental. We were not allowed to rent it for 1 day and forced to rent for 2 days. We returned the next day and then found out when returning this truck that there was a mileage limit that was not disclosed upon reservation or pick up which doesn't even cover the distance from where we needed to move to where we needed to go. There were highway detours though NY and NH AND we needed to go to Hoosic Falls to get this truck from Greenwich because the APP/Web showed it was the only 10' truck available (none avail in Greenwhich). The APP said $199 to rent, the website said $144 (which we booked through) and then when we went to pick it up they couldn't figure out the rental and tried to charge us $288. After 35 min of waiting and phone calls to Uhaul it was settled at the $144 which is STILL wrong because we didn't want or need it for 2 days only 1 day. We go to drop it off at the address on the agreement and they told us they were not taking it, and we were at the wrong location, another 20 min and they took it and charged us for mileage. THis is the WORST experience ever and I will never rent from U-haul again. WE were duped, and over charged and forced to rent for a longer period without knowing there would be additional mileage charged. The 125 miles would cover ONLY U-haul to U-haul and no where in between. This would mean we need our moving needs to be at each uhaul location which is absolutely ridiculous. I want a refund!!!!! Shannon & Lyne Verfaillie 603.315.6764Lyne V.
They over charged us we called uhaul they said someone would call us back to fix it now we have to go through our bank to fix it because you guys haventFrank R.
El cliente no dejó un comentario.Dylan F.
El cliente no dejó un comentario.Robert H.
The location that I had reserved to pick it up was not the location that I got it. When I went to pick it up the first location knew nothing of my reservation and did not have the size truck I needed. And I had called to see if I could pick it up Friday night instead of Saturday morning, they said yes but not only was it not at that location but I could not get it until the next day.Lisa M.
El cliente no dejó un comentario.Stephen V.
El cliente no dejó un comentario.Ned N.
I'm not at all happy to have been charged a $25 â€œcleaning feeâ€ after leaving the van in the exact same condition it was given to me. Also from the looks of it I was charged to fill the whole tank of gas when I used hardly any (as in less than even a quarter tank, the thing moved 1 line). I understand being charged because I forgot to replace the gas, but the price was pretty steep. And when I went to pick up my key in the drop box and it wasn't there, had to wait inside for someone to get it. I've had good experiences at this location before but they dropped the ball this time.shanna M.
El cliente no dejó un comentario.SANDRA M.
El cliente no dejó un comentario.Anthony F.
They are always the friendliest people and go out of their way to take care of everything for you.Ann I.
Went above. Will differently use them a lot moreBILL R.
El cliente no dejó un comentario.pete C.
El cliente no dejó un comentario.Lucille C.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.Mahadi P.