Customer Reviews for PB Sinclair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everyone there at Siclair were beyond helpful. Highly recommend and wouldn't go anywhere else ever..

Rating:

5.0

Convenient pick up and after hour drop off.

Rating:

5.0

Please be more accurate on initial gas gauge reading. Encourage customers to take a photo of the gas reading when they first get into the vehicle.

Rating:

2.0

I've had all sorts of experiences with Uhaul and will continue to use you guys. I was bummed that the truck I ordered wasn't there at 8 am when I showed up. Neither was the dolly I ordered. I had to make multiple trips in a 10 foot truck which was a bummer.

Rating:

3.0

BUT: my UHaul app said to go to a smoke shop on Foothill, but they said they don't do UHaul anymore. I checked the last email and went to a Pomona site on Holt. They were closed. I called UHaul and they sent me to a different smoke shop farther East on Foothill. The clerk was very friendly and instructive. He told me I could drop the truck off at any location. But the one 3 blocks from my new home wouldn't accept the vehicle until I spent 10 min on the phone with UHaul to change the drop off location. Then it was quite easy. SO the app must have real time updates and allow drop off site changes easily. I should have gotten an email about the pickup location.

Rating:

4.0

Customer service was great. Thank you.

Rating:

5.0

Nick was very pleasant and helpful.

Rating:

1.0

You guys didn’t give me my dolly or my fucking furniture pads. Absolute dogshit. Terrible experience. Literally will never be at that location again. You guys are the worst. Thanks for giving me a van with 1/4 tank. I filled it to 3/4 a tank for 90 fucking dollars you fucking cunts. You are the worst.

Rating:

1.0

Someone stole the gas from the van during the night and I didn't get it with a full tank. I spent extra money to fill the van's tank and returned with extra gas. next time I would like this experience to be better.

Rating:

5.0

Great & friendly stauff. I checked in only so my rental was so quickly.

Rating:

5.0

Easy staff and facility to deal with. Great experience.

Rating:

3.0

The attendant getting me the trick was awesome however I left and the check engine light was on Was told I could not get another trick and if it broke down driving through the desert I could call a tire truck. Unacceptable!! Had to call a supervisor and that was another experience. Still waiting on my refund of $177 worth of gas for the first truck! Sending trick which was available at the location was great. Not a good experience at all

Rating:

3.0

Drop off was fine. Fairly quick.

Rating:

5.0

Snap to return

Rating:

4.0

I like the convenience and helpfulness.

Rating:

5.0

Professional

Rating:

5.0

Very easy

Rating:

3.0

I was charged a cleaning fee when I returned the truck in the same state I received. I included a photo in my inspection. The van had lots of dirt and debris in the back and I did not clean it up as it was already there when I picked up. It’s outrageous that you want a clean van when that is not what I received.

Rating:

5.0

Very helpful and efficient when renting and returning vehicle.

Rating:

5.0

Nothing to think of. The truck location is at the fas station so easy to fill up. Very friendly welcome , quick and efficient . Smile is at the Rendez vous.. I will use again their services when needed.

Rating:

5.0

great customers- service at this location

Rating:

3.0

Truck was not clean cab full of dog hair Gas tank was 3/4 full Brakes were horrible, steering wheel wabble tremendously very unsafe to drive. I reported all to call center representative. Wont rent another truck from uhaul.

Rating:

5.0

Just double check starting gas and milage

Rating:

5.0

Great customer service, easy pickup and return,

Rating:

5.0

Everything went exactly as planned - the staff person who helped me was so nice and the truck was exactly what I needed. I also appreciated the breakdown of costs on the receipt - thank you so much!!

Rating:

1.0

Friendly, easy drop off, good location.

Rating:

3.0

The truck I was given was muddy and drove pretty poorly. It was given to me with what said 3/8 of tank of gas. But only a couple of blocks down the road it went below 1/4 and started acting flakey. It didn't even have overdrive so it made highway mileage horrible. A whopping 10 miles to the gallon. It cost more in gas for only 100 miles, than I paid to rent the truck.

Rating:

5.0

Super nice and helpful staff!

Rating:

4.0

They were busy (understaffed) but once freed from cashier duty they were very helpful

Rating:

5.0

Very good services 👍👍👍

Rating:

3.0

I was charged with the $10 insurance coverage when I did not need it. I think this was done because the man that got me the truck did not ask if I wanted it. He filled it out for me.

Rating:

3.0

We had a 10:30 pickup for 24hr reservation. We arrived shortly before 11:15 to find that he had given our equipment away already. I use U-Haul often for work and have never seen anything like this, even though we've been significantly later in the past. I know we were not immediately on time but were in the area and could have been there sooner if he would've even called and let us know. We were relying on the equipment for work and had to use a bigger, more expensive vehicle that hindered our operation. The man at return was much more understanding and helped us settle things, but

Rating:

3.0

Tried to convince us to go somewhere else even though my order confirmation was to drop it off at this location. He ended up letting us drop it off here eventually.

Rating:

4.0

The UHaul App did not work. The person managing the gas station was very good and helpful though. The trucks are parked a bit closely together so it is hard to get out. The gas level was a bit low (only a bit more than a 1/4 tack left

Rating:

3.0

I had ordered a dolly to use, and when I got to the location they said they sold it or rented it out already. So I had to go buy an $80 moving cart, instead of renting the $7 or $10 dolly lol. I haven't received a refund yet. But overall the car was clean, was easy to reserve the van online, and quick pick up and drop off.

Rating:

2.0

I reserved a 10 foot truck , 10 furniture pads, and a dolly. When I arrive to pick up the truck, I was told they did not have any furniture pads or dollies available. I was told that I would be refunded the $22 for the furniture pads and dolly, and I was not. The $22 charge remains on my credit card. Then I was sent to another location to get furniture pads, and they do not supply furniture pads for one-way rentals.

Rating:

5.0

excellent customer service!

Rating:

3.0

I ordered furniture pads and never received them, yet was still charged.

Rating:

5.0

Another seamless u-haul experience. Very happy with the service.

Rating:

2.0

Didn't have the appliance dolly I reserved. Didn't give me my moving blankets. Didn't explain that I would get a text to initiate my rental. Upon return, made a big deal over minor dust in the back of the truck. Claimed I didn't refill enough gas, until I showed them the pictures that I took of the gas gauge. I actually OVER filled it. Didn't believe that I did not rent an appliance dolly or get the moving blankets, despite me explaining what had happened. So I had to wait while the guy called the worker from earlier to confirm that I wasn't lying. Pretty rude, in my opinion. Honestly, they seem like maybe nice people that have been worn down by crappy/dishonest customers -- but I am not a crappy/dishonest customer, so, I didn't appreciate it.

Rating:

5.0

Very clean truck & easy to get to. Very convenient & nice staff.

Rating:

5.0

The two gentlemen who helped me were super nice and accommodating. The store clerk was great conversation, super chill vibes.

Rating:

1.0

I was charged over $100 for using the small truck for three hours.