Comentarios del cliente para Baker Creek Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Baker Creek Storage

Grado total:

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Michelle F. en

Grado:

Mobile checkout/check in process was tedious. I’d rather do it with a live person.

Margaret W. en

Grado:

Showed up during business hours to drop off the truck- there was a sign in the door that said they were closed for the day and to call the number listed with questions. We called the number listed- no answer. Left a voicemail and never got a return call. Waited, called again and the phone went straight to voicemail (turned off?) There was a poster on the door about after hours drop off, stating we should use the app and park legally in their lot. The only parking spot was a handicap spot which would leave the truck illegally parked, and the app bugged out and would redirect us to the log in screen when we attempted to pull up our information using phone or contact number. Called uhaul customer service and waited on hold for 10 minutes, was told the app team would help to return the vehicle on our behalf. I was transferred to another department. After holding another 5 minutes the rep said that she couldn’t help us at which point I asked for a supervisor. Instead I was placed back into the initial hold queue for another 10 minutes and started back at square one with another rep who was able to actually assist us in processing the return. We also had to verify we could park in a handicap spot, which meant another 7 minutes in hold while additional phone calls were made by uhaul. Nothing about moving with uhaul Met our expectations, which were low to begin with. The customer service we received was sub par and reps need additional training on how to actually help customers, and additionally how to use your phone system if transfers are that difficult. Your rep Cheryl Berg was actually helpful- but we will Never. Ever. Use uhaul services again. We will never refer uhaul to anyone based on our experience. Your company made an extremely painful move that much worse.

Kimberly J. en

Grado:

El cliente no dejó un comentario.

Lisa R. en

Grado:

I do believe I was sold a tow hit ball based on cost and not best option. It made for a stressful tow across country. Even when we turned equipment in at our destination, the UHaul Co in Texas confirmed we had been sold the wrong set.up ?????

david w. en

Grado:

El cliente no dejó un comentario.

Kyle Y. en

Grado:

El cliente no dejó un comentario.

Barry B. en

Grado:

El cliente no dejó un comentario.

Louisa T. en

Grado:

Everything was explained perfectly. This was my first time moving and needing a uhaul without my dad helping. I was able to figure everything out

Michael L. en

Grado:

El cliente no dejó un comentario.

Oak Harbor E. en

Grado:

This was for a charity event and the people at Uhaul donated the trailer for this event. Thanks so much for your generosity and community mindedness' and your contribution.

John M. en

Grado:

I was charge for an extra day and had to go into office to correct. Everything else was good.

pat h. en

Grado:

El cliente no dejó un comentario.

Tracy F. en

Grado:

Customer service was excellent!

Travis T. en

Grado:

El cliente no dejó un comentario.

Terrence A. en

Grado:

All's well

Richard M. en

Grado:

Check the actual amount in the fuel tank and verify with the customer. We were told there was 5/8 in the fuel tank when it was driven away, it was actually more than 1/8 lower than the paperwork was showing.

Joanne F. en

Grado:

Explain what the "environmental fee" is and who the money goes to. Explain the CDW charge and if there is an alternative. Do this before renting so accurate renal rates are reflected.

Terrence A. en

Grado:

Great friendly service. No issues, would definitely come to this location for future rentals. Thanks

GENE G. en

Grado:

Jeff is awesome, friendly and anticipated my needs. He made the whole process very smooth and pleasant. Thank you!

Laura T. en

Grado:

We are very please with our first 24/7 rental of a 10' truck with 2 dolly's. We moved all weekend and the dolly's were life savers! The truck performed very well and was so easy to maneuver. Staff were extremely professional and helpful. The online instructions for checking out the truck were easy, just make sure your phone if well charged. Same for return, probably even easier process! Only reminder is that the 10' truck does not have a ramp, so if you are moving heavy items, make sure you have enough muscle power to get the job done. The dolly's make all the difference!

Bridget S. en

Grado:

El cliente no dejó un comentario.

Joel W. en

Grado:

good person. engaging. addressed questions I had.

Mariah G. en

Grado:

El cliente no dejó un comentario.

Philip N. en

Grado:

Nothing. It was all good.

Shawnee M. en

Grado:

El cliente no dejó un comentario.

Will M. en

Grado:

El cliente no dejó un comentario.

bryan s. en

Grado:

The service was very good. Thanks very much.

Don D. en

Grado:

El cliente no dejó un comentario.

Laurene R. en

Grado:

Jeff at the office location was most helpful. I was in a hurry and he helped me check out quickly. He was very organized and thoughtful. Thank you Uhaul for having hired people like Jeff

ROB M. en

Grado:

Nothing. Extremely helpful and friendly place to rent trailers. Only place I go in Bellingham!!

dennis w. en

Grado:

Jeff, the manager was very professional and friendly,

David S. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

El cliente no dejó un comentario.

teresa d. en

Grado:

Excellent service, uHaul storage and rental of vehicle/trailer. Most helpful.

Steve K. en

Grado:

I shipped a Box here, towed it home and unloaded it, so I was not privy to the details of their storage units but judging by the office environment and WAY—helpful Staff, I can only imagine. Thanks!

maribel c. en

Grado:

The facility was accessible, secure, and clean. When we arrived, the truck we rented to transport the contents from the U-Boxes to the truck was parked and ready for us to load. Top-notch service!

FRANCIS S. en

Grado:

This facility had what I wanted in short term storage, clean, convenient, dry, and access at my convenience. I would recommend this unit to anyone.

Mullane H. en

Grado:

Fantastic service!

Aaron H. en

Grado:

Jeff is great to work with. I've stored my things there for a year and never had any issues. Security was great and everything was well maintained. I would definitely recommend. I wrote apositive yelp

AMANDA B. en

Grado:

The guy working in the office is incredibly nice and gave such helpful advice while I was moving, I really appreciate him

brenda u. en

Grado:

None

RICHARD H. en

Grado:

Site Manager, Jeff, was great to work with. Highly recommend this location for both service and pricing.