Customer Reviews for Bahama Drama
(U-Haul Neighborhood Dealer)

303 reviews

110 Chilton Pl   Clanton, AL 35045

(205) 280-1149

Office Hours

  • Mon: 1 pm–6 pm
  • Tue-Fri: 8 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(205) 280-1149

110 Chilton Pl
Clanton, AL 35045

Services at this Location:

Office Hours

  • Mon: 1 pm–6 pm
  • Tue-Fri: 8 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Patrick Norman 
Rating:
5.0

Customer did not leave a comment.

Cindy Blackmon 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MAXWELL 
Rating:
5.0

Customer service was excellent as always.

Chris Bolling 
Rating:
3.0

We did online drop off since it was a Sunday.

Lucy Edwards 
Rating:
5.0

Customer did not leave a comment.

Robert Dumas 
Rating:
5.0

Great help. Explained everything and was very helpful. Would highly recommend

Justin Mitchell 
Rating:
5.0

Awesome staff and experience! Easy experience!

Jess Morgan 
Rating:
5.0

I previously had used Budget and had nothing but problems. Uhaul was an excellent company

FRANK AND DEBBIE BUTRICA 
Rating:
5.0

Only 1 thing I would recommend is to make sure the proper air pressure is in the tires. I had to stop and put air in all the tires. Air is not free these days and it cost me 3.50 to air up 4 tires cause they all were low.

james frost 
Rating:
1.0

First I was told one price and ended up with an another one that I know DO NOT match up with the amount of miles that I was forced to pay for before even getting the vehicle. After taking out the time to reserve it online, I still had to repeat everything again, which was a waste of my time. It’s two different businesses and she stopped 2 times while helping me.1st to talk to her daughter on her “personal phone”about purchasing something that had nothing to do with me renting the truck. 2nd time to answer questions a person had about suntan lotion, all while I busy telling her that I have someone waiting on me to pick up some furniture. Please choose which business you want to run and do it, because she can’t handle both at the same time. When I return the truck she was too busy with a customer”again “ getting a SUNTAN to even go look at the truck and give me a final bill. She said that she would send me a breakdown of the cost, I never got it, but you best believe she still charged my card. The truck sensor light was on indicating that it needed air in one or more of its tires. Next time I will reserve a truck from a car rental company and make 10 trips if needed, instead of being forced to pay for gas mileage that I KNOW THAT I DID NOT USE and I guess I will never know what I was charged for since I never received a bill explaining what I was charged for!!!!

Willie Riddick 
Rating:
4.0

Customer did not leave a comment.

Bill Jennings 
Rating:
5.0

Awesome experience as always! Thanks!

Jess Morgan 
Rating:
5.0

Great to work with … flexible to my needs based upon changing weather.

Charles Bridges 
Rating:
5.0

Excellent as always. The mailing deposit back sucks!

Jess Morgan 
Rating:
3.0

Customer did not leave a comment.

David Johnston 
Rating:
5.0

Customer did not leave a comment.

Thomss Faulk 
Rating:
4.0

Customer did not leave a comment.

Roger Rasberry 
Rating:
5.0

Customer did not leave a comment.

Danny Price 
Rating:
5.0

Great experience every time! Awesome family business! Highly recommended!

Jess Morgan 
Rating:
5.0

Customer did not leave a comment.

Paige Allen 
Rating:
5.0

Customer did not leave a comment.

Tom Brown 
Rating:
5.0

I want to give a big THANK You for the tow dolly. This dolly had already reserved for a later time. My son had broken down in Thorsby Al and the lady who runs it understands I’m in a panic that I was in distress about trying to get my son home. Thank You.

Sherry Taunton 
Rating:
5.0

The owner is always so kind and courteous and helpful!! Will definitely be back!

KEVIN Lenoir 
Rating:
5.0

Customer did not leave a comment.

Michael Dunkling 
Rating:
5.0

Customer did not leave a comment.

LEZLI PREGNO 
Rating:
3.0

The van/box truck is in bad shape. It was dirty, the doors were very difficult to close and sometimes it would go into gear from park to drive.

Allison Riddles 
Rating:
5.0

Customer did not leave a comment.

Jack Kummerow 
Rating:
5.0

Alice is AMAZING

Brenda Taylor 
Rating:
5.0

Customer did not leave a comment.

Christopher Towers 
Rating:
3.0

Customer did not leave a comment.

christopher krupp 
Rating:
5.0

Everything was great!! Thanks for a great service!

Barbara nabors 
Rating:
5.0

Customer did not leave a comment.

Jackie Martin 
Rating:
5.0

Great service

Melisa Grinnen 
Rating:
5.0

Customer did not leave a comment.

David Calton 
Rating:
5.0

Customer did not leave a comment.

Tery Johnson 
Rating:
5.0

Customer did not leave a comment.

Ryan Smith 
Rating:
5.0

Excellent service

RYAN SMITH 
Rating:
5.0

Keep up the great service. Mrs Alice Barton provided excellent customer service.

MARSHA HUBBARD 
Rating:
3.0

My reservation location was swapped three times. The final time being on the way to pick up my rental. When I arrived the truck was not what I had reserved. I reserved a 26ft truck and received a 20ft. This resulted in me having to make 2 trips and an extra day worth of work. Not to mention the increased fuel costs for the second trip.

Brandon Tarver 
Rating:
5.0

Great place to drop off vehicle 2nd time in last month, would rent from them in the future

Jack Kummerow 
Rating:
5.0

Customer did not leave a comment.

Paul Davis 
Rating:
5.0

Customer did not leave a comment.

Paul Davis 
Rating:
5.0

Staff was excellent

jack kummerow 
Rating:
5.0

Door problems also noted on account and in drop off notes

Travis Swafford 
Rating:
5.0

Customer did not leave a comment.

Christopher Love 
Rating:
5.0

Customer did not leave a comment.

clay burnett 
Rating:
4.0

Customer did not leave a comment.

dennis jensen 
Rating:
4.0

Several of our items were drenched, and some even ruined because rain somehow got into the back of the truck. 😭. Ridiculous after paying nearly 600 to come take care of my mom in Ohio.

Vicki Benoit 
Rating:
5.0

Great service. My only small issue was the time it took to do paperwork. Not the agent.but computer software. 20 mins

Bob Hilton lee 
Rating:
4.0

Customer did not leave a comment.

Rodney Ware 
Rating:
5.0

Customer did not leave a comment.

Regan Cleckler 
Rating:
2.0

Truck wasn't there and had to wait over an hour to receive it.

Kay McCray 
Rating:
5.0

The vehicle had one headlight out, the head lights when on bright were very dim. The truck had damage to the drivers side near wheel on the body from a previous blowout and to the roll up rear door. This truck needs maintenance and an alignment. The truck was not full on fuel when I picked it up only had 3/4 of a tank though I was told it was full.

Matthew Norton 
Rating:
5.0

Customer did not leave a comment.

Antonio Rojas 
Rating:
5.0

Customer did not leave a comment.

Kevin Sherwood 
Rating:
5.0

Customer did not leave a comment.

Lisa McKee 
Rating:
5.0

Customer did not leave a comment.

Sherry Cox 
Rating:
5.0

Excellent customer service from Alice and staff. She made sure all went smooth as possible during this move. Big thank you…totally satisfied.

Kay Pond 
Rating:
5.0

Customer did not leave a comment.

Michael Croft 
Rating:
5.0

Not a thing - everything was flawless.

Tom Brown 
Rating:
1.0

Customer did not leave a comment.

Austin Stroud 
Rating:
3.0

When a customer has a reservation for 13:00, please return from lunch before 13:30

Chris Wesson 
Rating:
5.0

Customer did not leave a comment.

Glenn Smith 
Rating:
5.0

Customer did not leave a comment.

Braddy Carter Jr 
Rating:
5.0

The receptionist was very nice and friendly. I would definitely recommend this business to all my family and friends.

Gwen Dickerson 
Rating:
3.0

Get good tires on trailers ours had a blow out and left us stranded for an hour on a dark street late at night

Shawn Curtis 
Rating:
5.0

Customer did not leave a comment.

Susan Bradberry 
Rating:
2.0

Take better care of the maintenance of the truck. It rode so rough it felt like the front end was gonna fall out. The motor was missing and didn’t have power it ran rough…. Was not pleased at all

Cristian Boydell 
Rating:
5.0

Alice is an exceptional person who runs the UHaul location

Kim Brady 
Rating:
5.0

Great Job, took care of me with the trailer rental.

JAMES RUFF 
Rating:
5.0

Customer did not leave a comment.

Andy Roberson 
Rating:
5.0

Customer did not leave a comment.

Lewis Tindal 
Rating:
5.0

Very helpful , offer 800# to call with any issues

chris banks 
Rating:
5.0

Customer did not leave a comment.

Stephen M Sweeney 
Rating:
5.0

Customer did not leave a comment.

Penny Smith 
Rating:
5.0

Customer did not leave a comment.

Michael Maxwell 
Rating:
4.0

Clean the inside of the truck from time to time. Served the purpose and store hours weee very convenient.

Parrish Argo 
Rating:
2.0

Customer did not leave a comment.

Johnathon Smotherman 
Rating:
5.0

Customer did not leave a comment.

David Earl Pike 
Rating:
5.0

Customer did not leave a comment.

Kristi Hyche 
Rating:
5.0

The truck was clean & Alice was AMAZING and great customer service. Thank you !!

shamar dickerson 
Rating:
4.0

Does not do deposit return in cash. Not good unless informed ahead of time.

Earnest Sexton 
Rating:
3.0

fix the equipment!

Margaret McKinley 
Rating:
5.0

Customer did not leave a comment.

Diane Knight 
Rating:
1.0

Someone is using my email (altgorman@gmail.com) and phone number (7192003432) on their rentals. Please contact me as I want my info blocked in your system.

Kaleb Burgess 
Rating:
3.0

The gas poured out of the gas cap the entire day. We smelled gas but because the place we went to was an automotive garage we kept chalking it up to that, because outside when we got back no smell. It was not brought to our attention til we were headed back with last load and another driver alerted us to gas pouring out. Then the truck was dirty, I could not Check in through app because she had not checked in truck, it was so disgustingand gross inside becauseit had not been cleaned, she said the oil light is on becauseit needed a filter to ignore it, and then when we returned it early this morning we had the cops called on us as we were heading home my 19 yr old son was driving us, because she suspected us stealing catalytic converters. She has cameras in the building we even pulled up close so she could see us before I parked where she told me to. This was a complete nightmare.

Jennifer DeRieux 
Rating:
5.0

everything was great.customer service outstanding.

Michael Lee 
Rating:
4.0

Customer did not leave a comment.

Kay Simmons 
Rating:
5.0

Need e main showings drop

LEONARD EASTERLING 
Rating:
5.0

Customer did not leave a comment.

Lucy Edwards 
Rating:
5.0

You guys are awesome!

Dawn Muzahem 
Rating:
5.0

We dropped off on a Sunday evening. The process was super easy

Kimberly Lyn 
Rating:
5.0

Customer did not leave a comment.

Michael Clark 
Rating:
5.0

The Truck was about to fall apart. Sounds Terrible, plus needed a oil change! It was very uncomfortable not a good ride 😕. I have suffered with my back since I got it.

Lisa Sims 
Rating:
4.0

The problem i had was not with location, my problem was ONLINE. I rented for May 21. I got a confirmation. I call UHAUL on the 800 number and the lady says my confirmation is for June 4. No ma'am! My email confirms May 21! She said I could drive to another CITY to get a dolly. I told the lady no, cancel it. I just drove 2.5 hours and wasted a 5 hour round trip. I call again and a second lady tells me that there are TWO dollys available at the pickup location I originally chose. So she gets on the phone and lines everything up with the location manager. I go and at the location everything is perfect. I spent 1 hour, wasted on the phone back and forth with uhaul. I dont need a discount but there was NOTHING offered by uhaul for the mistake. I manage a warehouse for a large business. If I screwed something up then I have to make it right at any cost. I still don't have an answer as to how I confirmed May 21st and it got changed in your system to 2 weeks later. How could the second lady tell me there were 2 dollys available yet the first lady told me I would have to drive to another city? How did lady 1 not see the error in the system yet lady 2 saw the confirmation should have been May 21 not June 4? I cant understand the disparity between 2 of your reps. I would have had to drive another 45 minutes to another city had I agreed to what rep 1 told me. You guys almost fouled up my entire weekend.

Ryan Quinley 
Rating:
3.0

At the Clanton location, I was impformed that I needed to check the truck there and rent again (additional 2-day rental) to go along with the auto transport. So basically, this cost an extra truck rental that I wans't expecting.

Steve Barber 
Rating:
3.0

Customer did not leave a comment.

jerome Wren 
Rating:
5.0

Customer did not leave a comment.

Kerry Gibbs 
Rating:
5.0

Customer did not leave a comment.

Henry Richardson 
No reviews have been submitted for this location.

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