Customer Reviews for Bahama Drama
(U-Haul Neighborhood Dealer)

313 reviews

110 Chilton Pl   Clanton, AL 35045

(205) 280-1149

Office Hours

  • Mon: 1 pm–6 pm
  • Tue-Fri: 8 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 7/14/2024: Closed

Services at this Location:

Contact Us

(205) 280-1149

110 Chilton Pl
Clanton, AL 35045

Services at this Location:

Office Hours

  • Mon: 1 pm–6 pm
  • Tue-Fri: 8 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 7/14/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Kimberly L 
Rating:
5.0

Customer did not leave a comment.

Antoine R 
Rating:
1.0

Never ever again. Was rented a truck much larger than needed even though a smaller truck was available, as I passed by location at least three times a day and smaller truck never moved. This included very early in the morning and in the afternoon and evening hours. Don't appreciate forced upsell feel like had pocket picked. Also location has a big liability issues in front of store a kids sand box and toys witch I tripped over on way in lucky I did not fall but somebody will. Never ever again U-Haul or Bahama Drama U-Haul

Steve W 
Rating:
5.0

On our road-trip back to Florida from California, our van developed problems that warranted towing. We were fortunate to have this particular UHaul closeby. We called and they went out of their way to accommodate us. Friendly, knowledgeable and professional. Give them 5 stars!

Wiiliam F 
Rating:
5.0

Customer did not leave a comment.

Monique M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P 
Rating:
3.0

Customer did not leave a comment.

Keva C 
Rating:
4.0

Customer did not leave a comment.

PAIGE H 
Rating:
5.0

Customer did not leave a comment.

Rodney B 
Rating:
3.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Patrick N 
Rating:
5.0

Customer did not leave a comment.

Cindy B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer service was excellent as always.

Chris B 
Rating:
3.0

We did online drop off since it was a Sunday.

Lucy E 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Great help. Explained everything and was very helpful. Would highly recommend

Justin M 
Rating:
5.0

Awesome staff and experience! Easy experience!

Jess M 
Rating:
5.0

I previously had used Budget and had nothing but problems. Uhaul was an excellent company

FRANK A 
Rating:
5.0

Only 1 thing I would recommend is to make sure the proper air pressure is in the tires. I had to stop and put air in all the tires. Air is not free these days and it cost me 3.50 to air up 4 tires cause they all were low.

james f 
Rating:
1.0

First I was told one price and ended up with an another one that I know DO NOT match up with the amount of miles that I was forced to pay for before even getting the vehicle. After taking out the time to reserve it online, I still had to repeat everything again, which was a waste of my time. It’s two different businesses and she stopped 2 times while helping me.1st to talk to her daughter on her “personal phone”about purchasing something that had nothing to do with me renting the truck. 2nd time to answer questions a person had about suntan lotion, all while I busy telling her that I have someone waiting on me to pick up some furniture. Please choose which business you want to run and do it, because she can’t handle both at the same time. When I return the truck she was too busy with a customer”again “ getting a SUNTAN to even go look at the truck and give me a final bill. She said that she would send me a breakdown of the cost, I never got it, but you best believe she still charged my card. The truck sensor light was on indicating that it needed air in one or more of its tires. Next time I will reserve a truck from a car rental company and make 10 trips if needed, instead of being forced to pay for gas mileage that I KNOW THAT I DID NOT USE and I guess I will never know what I was charged for since I never received a bill explaining what I was charged for!!!!

Willie R 
Rating:
4.0

Customer did not leave a comment.

Bill J 
Rating:
5.0

Awesome experience as always! Thanks!

Jess M 
Rating:
5.0

Great to work with … flexible to my needs based upon changing weather.

Charles B 
Rating:
5.0

Excellent as always. The mailing deposit back sucks!

Jess M 
Rating:
3.0

Customer did not leave a comment.

David J 
Rating:
5.0

Customer did not leave a comment.

Thomss F 
Rating:
4.0

Customer did not leave a comment.

Roger R 
Rating:
5.0

Customer did not leave a comment.

Danny P 
Rating:
5.0

Great experience every time! Awesome family business! Highly recommended!

Jess M 
Rating:
5.0

Customer did not leave a comment.

Paige A 
Rating:
5.0

Customer did not leave a comment.

Tom B 
Rating:
5.0

I want to give a big THANK You for the tow dolly. This dolly had already reserved for a later time. My son had broken down in Thorsby Al and the lady who runs it understands I’m in a panic that I was in distress about trying to get my son home. Thank You.

Sherry T 
Rating:
5.0

The owner is always so kind and courteous and helpful!! Will definitely be back!

KEVIN L 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

LEZLI P 
Rating:
3.0

The van/box truck is in bad shape. It was dirty, the doors were very difficult to close and sometimes it would go into gear from park to drive.

Allison R 
Rating:
5.0

Customer did not leave a comment.

Jack K 
Rating:
5.0

Alice is AMAZING

Brenda T 
Rating:
5.0

Customer did not leave a comment.

Christopher T 
Rating:
3.0

Customer did not leave a comment.

christopher k 
Rating:
5.0

Everything was great!! Thanks for a great service!

Barbara n 
Rating:
5.0

Customer did not leave a comment.

Jackie M 
Rating:
5.0

Great service

Melisa G 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

Tery J 
Rating:
5.0

Customer did not leave a comment.

Ryan S 
Rating:
5.0

Excellent service

RYAN S 
Rating:
5.0

Keep up the great service. Mrs Alice Barton provided excellent customer service.

MARSHA H 
Rating:
3.0

My reservation location was swapped three times. The final time being on the way to pick up my rental. When I arrived the truck was not what I had reserved. I reserved a 26ft truck and received a 20ft. This resulted in me having to make 2 trips and an extra day worth of work. Not to mention the increased fuel costs for the second trip.

Brandon T 
Rating:
5.0

Great place to drop off vehicle 2nd time in last month, would rent from them in the future

Jack K 
Rating:
5.0

Customer did not leave a comment.

Paul D 
Rating:
5.0

Customer did not leave a comment.

Paul D 
Rating:
5.0

Staff was excellent

jack k 
Rating:
5.0

Door problems also noted on account and in drop off notes

Travis S 
Rating:
5.0

Customer did not leave a comment.

Christopher L 
Rating:
5.0

Customer did not leave a comment.

clay b 
Rating:
4.0

Customer did not leave a comment.

dennis j 
Rating:
4.0

Several of our items were drenched, and some even ruined because rain somehow got into the back of the truck. 😭. Ridiculous after paying nearly 600 to come take care of my mom in Ohio.

Vicki B 
Rating:
5.0

Great service. My only small issue was the time it took to do paperwork. Not the agent.but computer software. 20 mins

Bob H 
Rating:
4.0

Customer did not leave a comment.

Rodney W 
Rating:
5.0

Customer did not leave a comment.

Regan C 
Rating:
2.0

Truck wasn't there and had to wait over an hour to receive it.

Kay M 
Rating:
5.0

The vehicle had one headlight out, the head lights when on bright were very dim. The truck had damage to the drivers side near wheel on the body from a previous blowout and to the roll up rear door. This truck needs maintenance and an alignment. The truck was not full on fuel when I picked it up only had 3/4 of a tank though I was told it was full.

Matthew N 
Rating:
5.0

Customer did not leave a comment.

Antonio R 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

Lisa M 
Rating:
5.0

Customer did not leave a comment.

Sherry C 
Rating:
5.0

Excellent customer service from Alice and staff. She made sure all went smooth as possible during this move. Big thank you…totally satisfied.

Kay P 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Not a thing - everything was flawless.

Tom B 
Rating:
1.0

Customer did not leave a comment.

Austin S 
Rating:
3.0

When a customer has a reservation for 13:00, please return from lunch before 13:30

Chris W 
Rating:
5.0

Customer did not leave a comment.

Glenn S 
Rating:
5.0

Customer did not leave a comment.

Braddy C 
Rating:
5.0

The receptionist was very nice and friendly. I would definitely recommend this business to all my family and friends.

Gwen D 
Rating:
3.0

Get good tires on trailers ours had a blow out and left us stranded for an hour on a dark street late at night

Shawn C 
Rating:
5.0

Customer did not leave a comment.

Susan B 
Rating:
2.0

Take better care of the maintenance of the truck. It rode so rough it felt like the front end was gonna fall out. The motor was missing and didn’t have power it ran rough…. Was not pleased at all

Cristian B 
Rating:
5.0

Alice is an exceptional person who runs the UHaul location

Kim B 
Rating:
5.0

Great Job, took care of me with the trailer rental.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

Andy R 
Rating:
5.0

Customer did not leave a comment.

Lewis T 
Rating:
5.0

Very helpful , offer 800# to call with any issues

chris b 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

Penny S 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

Clean the inside of the truck from time to time. Served the purpose and store hours weee very convenient.

Parrish A 
Rating:
2.0

Customer did not leave a comment.

Johnathon S 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
5.0

Customer did not leave a comment.

Kristi H 
Rating:
5.0

The truck was clean & Alice was AMAZING and great customer service. Thank you !!

shamar d 
Rating:
4.0

Does not do deposit return in cash. Not good unless informed ahead of time.

Earnest S 
Rating:
3.0

fix the equipment!

Margaret M 
Rating:
5.0

Customer did not leave a comment.

Diane K 
Rating:
1.0

Someone is using my email (altgorman@gmail.com) and phone number (7192003432) on their rentals. Please contact me as I want my info blocked in your system.

Kaleb B 
Rating:
3.0

The gas poured out of the gas cap the entire day. We smelled gas but because the place we went to was an automotive garage we kept chalking it up to that, because outside when we got back no smell. It was not brought to our attention til we were headed back with last load and another driver alerted us to gas pouring out. Then the truck was dirty, I could not Check in through app because she had not checked in truck, it was so disgustingand gross inside becauseit had not been cleaned, she said the oil light is on becauseit needed a filter to ignore it, and then when we returned it early this morning we had the cops called on us as we were heading home my 19 yr old son was driving us, because she suspected us stealing catalytic converters. She has cameras in the building we even pulled up close so she could see us before I parked where she told me to. This was a complete nightmare.

Jennifer D 
Rating:
5.0

everything was great.customer service outstanding.

Michael L 
Rating:
4.0

Customer did not leave a comment.

Kay S 
Rating:
5.0

Need e main showings drop

LEONARD E 
No reviews have been submitted for this location.

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