Customer did not leave a comment.Jack K.
Customer Reviews for Bahama Drama
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alice is AMAZINGBrenda T.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.christopher K.
Everything was great!! Thanks for a great service!Barbara N.
Customer did not leave a comment.Jackie M.
Great serviceMelisa G.
Customer did not leave a comment.David C.
Customer did not leave a comment.Tery J.
Customer did not leave a comment.Ryan S.
Excellent serviceRYAN S.
Keep up the great service. Mrs Alice Barton provided excellent customer service.MARSHA H.
My reservation location was swapped three times. The final time being on the way to pick up my rental. When I arrived the truck was not what I had reserved. I reserved a 26ft truck and received a 20ft. This resulted in me having to make 2 trips and an extra day worth of work. Not to mention the increased fuel costs for the second trip.Brandon T.
Great place to drop off vehicle 2nd time in last month, would rent from them in the futureJack K.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Paul D.
Staff was excellentjack K.
Door problems also noted on account and in drop off notesTravis S.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.clay B.
Customer did not leave a comment.dennis J.
Several of our items were drenched, and some even ruined because rain somehow got into the back of the truck. 😭. Ridiculous after paying nearly 600 to come take care of my mom in Ohio.Vicki B.
Great service. My only small issue was the time it took to do paperwork. Not the agent.but computer software. 20 minsBob H.
Customer did not leave a comment.Rodney W.
Customer did not leave a comment.Regan C.
Truck wasn't there and had to wait over an hour to receive it.Kay M.
The vehicle had one headlight out, the head lights when on bright were very dim. The truck had damage to the drivers side near wheel on the body from a previous blowout and to the roll up rear door. This truck needs maintenance and an alignment. The truck was not full on fuel when I picked it up only had 3/4 of a tank though I was told it was full.Matthew N.
Customer did not leave a comment.Antonio R.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.Sherry C.
Excellent customer service from Alice and staff. She made sure all went smooth as possible during this move. Big thank youâ€¦totally satisfied.Kay P.
Customer did not leave a comment.Michael C.
Not a thing - everything was flawless.Tom B.
Customer did not leave a comment.Austin S.
When a customer has a reservation for 13:00, please return from lunch before 13:30Chris W.
Customer did not leave a comment.Glenn S.
Customer did not leave a comment.Braddy C.
The receptionist was very nice and friendly. I would definitely recommend this business to all my family and friends.Gwen D.
Get good tires on trailers ours had a blow out and left us stranded for an hour on a dark street late at nightShawn C.
Customer did not leave a comment.Susan B.
Take better care of the maintenance of the truck. It rode so rough it felt like the front end was gonna fall out. The motor was missing and didn't have power it ran roughâ€¦. Was not pleased at allCristian B.
Alice is an exceptional person who runs the UHaul locationKim B.
Great Job, took care of me with the trailer rental.JAMES R.
Customer did not leave a comment.Andy R.
Customer did not leave a comment.Lewis T.
Very helpful , offer 800# to call with any issueschris B.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Penny S.
Customer did not leave a comment.Michael M.
Clean the inside of the truck from time to time. Served the purpose and store hours weee very convenient.Parrish A.
Customer did not leave a comment.Johnathon S.
Customer did not leave a comment.David Earl P.
Customer did not leave a comment.Kristi H.
The truck was clean & Alice was AMAZING and great customer service. Thank you !!shamar D.
Does not do deposit return in cash. Not good unless informed ahead of time.Earnest S.
fix the equipment!Margaret M.
Customer did not leave a comment.Diane K.
Someone is using my email (firstname.lastname@example.org) and phone number (7192003432) on their rentals. Please contact me as I want my info blocked in your system.Kaleb B.
The gas poured out of the gas cap the entire day. We smelled gas but because the place we went to was an automotive garage we kept chalking it up to that, because outside when we got back no smell. It was not brought to our attention til we were headed back with last load and another driver alerted us to gas pouring out. Then the truck was dirty, I could not Check in through app because she had not checked in truck, it was so disgustingand gross inside becauseit had not been cleaned, she said the oil light is on becauseit needed a filter to ignore it, and then when we returned it early this morning we had the cops called on us as we were heading home my 19 yr old son was driving us, because she suspected us stealing catalytic converters. She has cameras in the building we even pulled up close so she could see us before I parked where she told me to. This was a complete nightmare.Jennifer D.
everything was great.customer service outstanding.Michael L.
Customer did not leave a comment.Kay S.
Need e main showings dropLEONARD E.
Customer did not leave a comment.Lucy E.
You guys are awesome!Dawn M.
We dropped off on a Sunday evening. The process was super easyKimberly L.
Customer did not leave a comment.Michael C.
The Truck was about to fall apart. Sounds Terrible, plus needed a oil change! It was very uncomfortable not a good ride 😕. I have suffered with my back since I got it.Lisa S.
The problem i had was not with location, my problem was ONLINE. I rented for May 21. I got a confirmation. I call UHAUL on the 800 number and the lady says my confirmation is for June 4. No ma'am! My email confirms May 21! She said I could drive to another CITY to get a dolly. I told the lady no, cancel it. I just drove 2.5 hours and wasted a 5 hour round trip. I call again and a second lady tells me that there are TWO dollys available at the pickup location I originally chose. So she gets on the phone and lines everything up with the location manager. I go and at the location everything is perfect. I spent 1 hour, wasted on the phone back and forth with uhaul. I dont need a discount but there was NOTHING offered by uhaul for the mistake. I manage a warehouse for a large business. If I screwed something up then I have to make it right at any cost. I still don't have an answer as to how I confirmed May 21st and it got changed in your system to 2 weeks later. How could the second lady tell me there were 2 dollys available yet the first lady told me I would have to drive to another city? How did lady 1 not see the error in the system yet lady 2 saw the confirmation should have been May 21 not June 4? I cant understand the disparity between 2 of your reps. I would have had to drive another 45 minutes to another city had I agreed to what rep 1 told me. You guys almost fouled up my entire weekend.Ryan Q.
At the Clanton location, I was impformed that I needed to check the truck there and rent again (additional 2-day rental) to go along with the auto transport. So basically, this cost an extra truck rental that I wans't expecting.Steve B.
Customer did not leave a comment.jerome W.
Customer did not leave a comment.Kerry G.
Customer did not leave a comment.Henry R.
Customer did not leave a comment.Marquesha B.
Customer did not leave a comment.Josh E.
Customer did not leave a comment.Jeremy P.
Customer did not leave a comment.James W.
Give me back all of my money including what I paid to rent the uhaul trailer withBernard B.
Customer did not leave a comment.Sandra S.
Customer did not leave a comment.Jeremy D.
Customer did not leave a comment.ERNEST S.
Mrs Alice goes above and beyond her duty at this location very professional and friendly makes it a breeze to rent a U-Haul truck or trailer!Christopher J.
The brakes were a little bit wobbly. And the transmission needs maintenance.Jack W.
Uhaul can update their sites so customers are not running every which way hunting a site then y'all charge the customer whom has to also pay for gas for all that running and y'all. Charge for the extra miles.Vicki G.
Everything was fantastic and the ladies were very nice and polite. Uhaul box truck was in great running condition and clean.Jonathan B.
Someone monitoring the drop off for trailers, not tanning.THERESA Z.
Customer did not leave a comment.Marvin R.
I'm sitting at the location and the operator is more than 30 minutes late and it appears my truck is double booked due to the line of people waiting on it.NICK O.
Customer did not leave a comment.Melvin M.
Don't make them run around looking for another truck. It took up time I was to be loading upJohn D.
This location was great. Wish they had cargo vans, though. We went HERE because our other reservation in Pelham, AL was totally botched up. THIS LOCATION saved the day.Carol E.
U-Haul customer service is not responding to my concerns over them overcharging me for mileage, along with some other concerns. What a terrible way to run a company.Westly M.
Customer did not leave a comment.Zackary J.
Customer did not leave a comment.Randy S.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Conner B.
Very sweet and helpful.George D.
Lady was very courteous and helpful. Very sweet lady.George D.