all good. Picked up truck and brought it back and it's all goodPaul B.
Customer Reviews for Bagley Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Srikanth K.
Customer did not leave a comment.carol Z.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.Nichole W.
Nothing...these guys are spot on and very helpful!ARNOLD R.
I am a returning customer when it comes to renting their uhauls. Service is friendly and efficient.ALEXIS I.
We got a 5x8 in closed trailer for my sister's wedding. Picked it up, loaded it, brought it home to sit a day and noticed 1 of the tires was bad, called location they had me call roadside and they had someone out asap to change it, had wrong lugenuts so they came back out early next morning to get it fixed. No inconvenience to us at all. Kept us informed, was professional and polite both at pick up, roadside and return. In fact we were able to return it early and they took the 5th day off, only charging us for what we actually used. We use and recommend them again.Sandra M S.
Customer did not leave a comment.ITALO O.
Friendly service, quick, no hassels or hoops to go throughMichael K.
I was charged for the coverage insurance that I did not want. Have to wait for a refund. Not happy with uhaul. I'm looking elsewhere next time I need to move local items.Daniel B.
I rent from the Bagley location often cool owner & employees my go to rental location.JAMES P.
Great workmike P.
If we have to put gas in uhaul should not be charged by the mile. 19.95 should be 19.95 not add gas and be charged for mileage.Kimberly V.
Customer did not leave a comment.Jeanine T.
Check the vehicles, not have customer take more time of their rental start to do that themselves. Took an hour to be helped and finally be able to drive off, with no line. If you can't have a dedicated U-haul person don't have the business.Sam W.
The cashier was very nice and friendly and did her job well and gave all the information that I needed. Unfortunately, the truck did not have a ramp for easier access. There was one side of the inside of the truck where the wooden bar was coming off, so it was a bit hard to secure our things and keep them from sliding around. Still overall, we didn't have a bad experience.MILLY O.
Everything went great, I have no complaints.Amy F.
Customer did not leave a comment.Briana P.
They made me hook the trailer up myself, couldn't answer basic questions about the operation and made me unhook the trailer alone and move it back into parking position by hand without assisting. I will never return to this location under any circumstances.Anthony L.
Customer did not leave a comment.Matthew B.
When I picked up the trailer, they hooked it up for me. Upon return of the trailer, on my way to work, I asked if someone could disconnect the trailer for me and they said no.Daniel S.
Customer did not leave a comment.Eric P.
They were knowledgeable and quick to answer any questions. Great experience.Kevin B.
My only problem was using the app to return my rental truck. It booted me out when I tried to upload the final photo, which was frustrating.Daniel H.
Customer did not leave a comment.arunkumar M.
The van smelled like it was used by a previous smoker. If there is a way to remove the smoke smell that would be great.Bernard J.
No ac and it was hot that day. Also check engine light was on and no one said anything. I went in and they said they were aware. People are wonderful the truck left a little to be desired.Melissa J.
Customer did not leave a comment.Jeremy G.
Make it very clear UP FRONT that there is a fee for cleaning if the back of the truck is not swept up. Furthermore, the attendant didn't even open the back of the truck to look to see that it was swept either. That was unfair and gimmicky to me. Lastly, we only moved furniture and heavy items. Once the truck was cleared we didn't even see a need to sweep or clean because there was no leftover debris.Jay T H.
Customer did not leave a comment.Bob O.
Nothing I can think of. This was not my first U Haul experience and as with others it couldn't have been easier. The person who was behind the counter was also 5 stars.James M.
Staff were very helpful and professional. Checking in and out very quick. I have no suggestions to improve. Could not ask for better service - great employees.DALE R.
Customer did not leave a comment.Jeffrey S.
Very convenient having the gas station right there for drop offTodd P.
Customer did not leave a comment.Herbert H.
The van they rented to us had a bunch of wood shavings on the floor when we picked it up. When we returned it, the attendant wanted to charge us a $25 clean-up fee for not sweeping it out. We told her the wood shavings were there when we picked it up, which she denied, even though she wasn't the attendant on duty when we picked up the van earlier that day. We went back and forth a bit, and she finally agreed to remove the cleaning fee, which was good. We just wish she would have believed us when we told her the first time.Elizabeth C.
Customer did not leave a comment.Steven N.
Picked up truck and there was a chapstick left in back. I threw it away and made sure it was clean before I returned it. The lady working when I returned it was very nasty and said I was being charged a cleaning fee when it wasn't dirty, it was cleaner than when I got it. I have a feeling this is being done to everyone. Some of the worst customer service I've experienced, she was horrible! Won't return for moving services, gas, or anything else!Julie R.
Customer did not leave a comment.Len S.
Customer did not leave a comment.Lance S.
I thought all U-Haul trucks these days had lower decks, installed ramps, and a comfort ride. The truck I rented did not have any of these comfort features. It was a much older truck, and both the trailer hitch light and check engine light stayed lit. I was told; "Both lights will not go off, but the truck works fine". The location is a franchise at a small gas station; that's clearly getting older vehicles as they're being filtered out of larger locations which has newer equipment. However, the staff member at the location was pleasant.ERIC A.
Customer did not leave a comment.Matt S.
Customer did not leave a comment.Beniamin L.
Customer did not leave a comment.James M.
Interior of van was dirty. Left turn signal was faulty. Very little pick up when accelerating, which was dangerous on the freeway. Most of our rentals are through the UHaul in Fairview Park. The service and condition of this van was much worse than what we have seen at our preferred location.Anne S.
Customer did not leave a comment.Jon H.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.DWIGHT K.
Price was right! Easy to return!Scott S.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.benjerman L.
Inside of the truck was dirty. The truck was buried behind other trucks, there was no dolly in the truck and nobody was at the station. We had to stand outside in the pouring rain waiting for someone to comePaul A.
Customer did not leave a comment.Kevin K.
Vehicle had engine light on and sounded like it was going to fall apart at any momentRichard D.
Customer did not leave a comment.tonia M.
Customer did not leave a comment.Emily E.
Customer did not leave a comment.Tia W.
Folks were good at the location equipment was in terrible condition very rough transmission would not shift properly and was beat up parts of the truck very hanging off very embarrassing as I had to deliver goods to a client â€¦.FRANCIS O.
Customer did not leave a comment.daniel K.
Great service and I rent from them all the timeRaymond S.
The truck was dirty and I was worried I was going to be charged for it.Kevin S.
COST TOO MUCH, TRUCK RAN AND DROVE LIKE ABSOLUTE GARBAGE. VERY UNHAPPY WITH THE WHOLE SITUATION! THE CLERK WAS NICE AND HELPFUL BUT THE TRUCK AND COST WAS AWFUL AND HAS MADE ME QUESTION EVER USING A U-HAUL AGAIN IF THE NEED EVER CAME!aimee H.
Everything was excellent. Thanks!Harwood J.
Excellent ServiceAlfonso O.
Customer did not leave a comment.Jim M.
Customer did not leave a comment.Samantha E.
Just needs a bigger parking lot. The guy working was awesomeMichael H.
I was charged a cleaning fee when the bed was clean. I also was charges a dolly fee when I didn't use the dolly The woman who checked me out said a strap was moved so I must have used the dolly. I have four witnesses who saw me use my own dolly who can confirm this. I will never use U-Haul again and will actively discourage my friends and family from using this particular location who obviously are just looking for a few extra bucksRobert S.
nothing went very smooth from start to finish. Thanks Guys and Gals.THOMAS L.
The app and transactions to pick up and return the vehicle is so slow and terrible. Returning the vehicle takes you out of the app.Matthew D.
That you can pick up and drop off at the same location.Shalynn M.
Customer did not leave a comment.Ken K.
The guy working there was so nice, helpful, and friendly. Made my day!Kristina A.
Customer did not leave a comment.Todd H.
Both gentlemen that helped me were very kind and attentive to what I needed.Ronald U.
Was charged for returning a truck I couldn't use because lack of ramp then charged again when trying to switch trucks, will never use U-Haul againMatt G.
Customer did not leave a comment.Perry A.
Thank you for being a professional uhaul location.John W.
Had issues checking in through app even though I was putting right password/ one time passcode. returning was difficult as fuel level was incorrectly recorded. Luckily I took the picture and store manually override that. Overall not a smooth experienceKarunesh K.
Well they can start by having good communication skills they didn't tell us they were taking $100 and something dollars on hold and then charging our card again when we dropped off so all together I ended up paying $600CRYSTAL B.
Customer did not leave a comment.Andrew B.
Great place for U-Haul fast service and great pricesMATTHEW T.
Great place! Dude understood the position I was put in with the hunk of junk I was giving as a rental in my previous state.Misty M.
I rented a truck to pull a motorcycle cycle trailer I expected a pickup truck not a 14 ft box truck.LOUIS R.
Customer did not leave a comment.Angela S.
I was charged $53 for 30 mins. Its a rip offSOKOL L.
Customer did not leave a comment.SUBRAMANIAN A.
Customer did not leave a comment.yasmin B.
Customer did not leave a comment.Wendie O.
The location is not well let when returning items passed closing time.Matthew D.
Truck was not clean from inside The heaters was not functioning.Haseeb C.
Customer did not leave a comment.Tom R.
The lady working at the desk had so much attitude. Didn't explain anything well and was overall not useful. Left a bad taste in my mouth when I left. Always treat others with respect! :) The truck had a cliff bar wrapper jammed in the dashboard. Experience was rather meh. Probably will explore different locations next timeJosh K.
Customer did not leave a comment.Joyce N.
No improvements neededanna T.
Customer did not leave a comment.robert W.
Customer did not leave a comment.Deedee B.
Customer did not leave a comment.Kevin E.
Incredibly efficient manager at this location, in and out quickly and back in in and out quickly without having to enter the premises. Definitely happy with them this time was totally happy with them the last time I used them and wood without doubt recommend this location to anyone I've dealt with a few others by the way. Thank you again for the opportunity to help me out with my issues have a great day God bless good nightCHRISTOPHER N.