Customer Reviews for Baer Storage
(U-Haul Neighborhood Dealer)

767 reviews

160 W Progress Dr   West Bend, WI 53095
(1/4 mi East of Hwy P, Just East of Bob Fish on Progress Dr.)

(262) 334-1123

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(262) 334-1123

160 W Progress Dr
West Bend, WI 53095
(1/4 mi East of Hwy P, Just East of Bob Fish on Progress Dr.)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Billie Jo Williams 
Rating:
5.0

I've used this locations U-Haul 4 times and not only is the equipment in top shape, but the owners are great, as well. Always friendly and helpful.

Charlene Larsen 
Rating:
5.0

Customer did not leave a comment.

Paul Bertheaume 
Rating:
5.0

The back door could use some lubricant to roll easier.

DAVID RIECK 
Rating:
5.0

Easy process. Great service. Nice vehicle.

Matthew Baker 
Rating:
5.0

Customer did not leave a comment.

Glen Hass 
Rating:
5.0

Baer uhaul is best rental location. They are prompt, responsive, accurate, friendly, reasonable, and easy to work with.

THOMAS SCHAETZ 
Rating:
5.0

Customer did not leave a comment.

lovell smith 
Rating:
5.0

Customer did not leave a comment.

Robert Tongusi 
Rating:
5.0

Customer did not leave a comment.

TAMMIE CHOY 
Rating:
5.0

Customer did not leave a comment.

TODD WHITE 
Rating:
1.0

Your app was not working from returning the truck. This whole experience was bad

Maureen Klimo 
Rating:
2.0

Lock boxes were frozen. Truck had so much ice and snow on it.

Michael Marshall 
Rating:
5.0

Customer did not leave a comment.

Jeffery Pizzino 
Rating:
5.0

Customer did not leave a comment.

SCOTT NELSON 
Rating:
5.0

Customer did not leave a comment.

Michael Pettit 
Rating:
5.0

Customer did not leave a comment.

Brian Gerds 
Rating:
5.0

Customer did not leave a comment.

Bryenna Steber 
Rating:
5.0

Customer did not leave a comment.

Mark Neuy 
Rating:
4.0

Customer did not leave a comment.

Dominic Weisse 
Rating:
5.0

The cart that comes with the truck should have a wider n deeper bottom plate. Totes n boxes the size of totes fall off, when tilting the cart backwards to travel with it.

Robert peters 
Rating:
4.0

Customer did not leave a comment.

Maria John-Detty 
Rating:
5.0

Best U-Haul service/truck/location I have ever experienced. No problems no issues

lynn fisher 
Rating:
5.0

Customer did not leave a comment.

Douglas Marsh 
Rating:
5.0

Everything was perfect. No issues or problems and I would definitely recommend!!

Brooke Dorow 
Rating:
5.0

Customer did not leave a comment.

Michael McCurdy 
Rating:
5.0

All was great

Shawn Smith 
Rating:
4.0

Customer did not leave a comment.

Dennis Burk 
Rating:
5.0

Outstanding service in West Bend, WI

Richard Staudacher 
Rating:
5.0

Customer did not leave a comment.

Tom Armbruster 
Rating:
5.0

Thanks for making this easy. We really enjoyed getting the bigger truck we ended up needing it.

LAUREN HELLER 
Rating:
3.0

Customer did not leave a comment.

Melissa Ingraham 
Rating:
4.0

Customer did not leave a comment.

Phillip Reed 
Rating:
5.0

Customer did not leave a comment.

jay faber 
Rating:
3.0

Customer did not leave a comment.

judith SCHULTZ 
Rating:
5.0

Customer did not leave a comment.

Thomas Dunlop 
Rating:
5.0

Very accommodating would for sure use them again

Marge Koenitzer 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LEMKE 
Rating:
5.0

Everyone was very friendly and helpful. It was a great experience.

LEN MILLER 
Rating:
5.0

Easy to work with. I like the gated location.

CHARLETTE MULLER  |  Overall Experience 
Rating:
3.0

The check-in and checkout process felt busy and cluttered. Too many steps. Other than that, it was fine.

Stephen Fletcher 
Rating:
4.0

They made it very easy to rent, use, and return the truck.

DENNIS GABEL 
Rating:
5.0

Customer did not leave a comment.

STEVEN ERTL 
Rating:
5.0

Customer did not leave a comment.

Christopher Jacques 
Rating:
5.0

Nothing

roxanne theimer 
Rating:
5.0

Customer did not leave a comment.

christopher larson 
Rating:
5.0

I called twice to go over billing and to make sure process was done correctly on my end but no one returned my call. Disappointed that way.

Lisa Heineck 
Rating:
5.0

This location has customer service that is outstanding. The online reservation and vehicle pickup was trouble free.

Kathryn Stoll 
Rating:
5.0

Very convenient and reasonable

roxanne theimer 
Rating:
5.0

I just hate the check in on the app, but that is U-Haul, not on Baer. The van Was pristine, and drove fantastic!! Will definitely use them again!!

Scott Deibel 
Rating:
3.0

The truck was almost impossible to drive and dangerous as hell. I should have turned back and demanded a different truck the day I picked it up but was on a tight schedule and couldn’t. I literally did not stop on the trip back because the thing was all over the road and I just wanted to make it back. I will never use uhaul again

Dean Ravanelli 
Rating:
4.0

Customer did not leave a comment.

Craig Mansmith 
Rating:
4.0

Customer did not leave a comment.

SUSAN BRANDT 
Rating:
5.0

I’d like to know why my rental went up over $100

Antonette Matis 
Rating:
5.0

Customer did not leave a comment.

Nicole Nyholm 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GAVIN 
Rating:
5.0

No improvements required! This dealer location had great service and at a great location.

Lauris Grabeklis 
Rating:
5.0

Customer did not leave a comment.

Damian Williams 
Rating:
5.0

These guys are the best. They went above, and beyond what was the expected

Kenneth Pikulik 
Rating:
5.0

Keep up the great work& attitude!

Thomas Barrie 
Rating:
5.0

Customer did not leave a comment.

cynthia schmidt 
Rating:
5.0

Customer did not leave a comment.

Westeron Stephens 
Rating:
5.0

Customer did not leave a comment.

Dawn Pauli 
Rating:
4.0

Customer did not leave a comment.

Karl McGlynn 
Rating:
5.0

Customer did not leave a comment.

Andrew Rux 
Rating:
5.0

very helpfull

ROBERT Neuy 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GAVIN 
Rating:
5.0

Customer did not leave a comment.

Christopher Nesemann 
Rating:
5.0

Customer did not leave a comment.

VICKY COTTRELL 
Rating:
5.0

No improvements needed.

JERILOU WIEDMEYER 
Rating:
5.0

Customer did not leave a comment.

Linda Briggs 
Rating:
4.0

Customer did not leave a comment.

Linda AyalaSobotta 
Rating:
5.0

Customer did not leave a comment.

MARILYN MURPH 
Rating:
3.0

My biggest complaint is the app not working and having to waist about 40 minutes total because of this.

Ryan Langer 
Rating:
5.0

awesome customer service!!!

Susan Miller 
Rating:
5.0

Very friendly and knowledgable staff and smooth transaction overall.

Christopher Mier 
Rating:
5.0

My one complaint and not that big a deal was the truck seats had animal hair on them. I understand I picked up after hours so perhaps the truck wasn't inspected. Additionally the hair was blonde in color so perhaps it wasn't seen.

Jonathan Bolker 
Rating:
5.0

Awesome service that was pleasant and helpful ---very good example of why I love U-Haul

John Anderson 
Rating:
3.0

It was a weird experience. I dropped off the truck and was told my extra days were going to be charged at $40 per day. I was told $30 a day at my pick up location and my drop off confirmation on the phone. The clerk here was able to adjust it to the agreed upon rate. I wasn’t invited back to an office or shown any credentials who I was giving the truck key back to. The transaction was finished on her phone. It didn’t feel as official as it should have.

Mel Parkes 
Rating:
3.0

When we went to check in we had rented a pickup and trailer. They told us our reservation was only for a pickup even though I had the rental reservation email for both. After returning equipment I got my finl reqiept email for one amount but a couple days later the charge on my bank statement was $35 more.

Michael Lewis 
Rating:
5.0

I had a one day rental.

Daniel Elger 
Rating:
4.0

Customer did not leave a comment.

jessica Zastrow 
Rating:
5.0

Customer did not leave a comment.

Thomas Zilavy 
Rating:
5.0

The agents were very friendly. The 15' truck I rented was clean, the ramp worked perfectly & the entire process, from p/u to return, ran smoothly. There were no unexpected charges on my card either-love that! If I had to name an area for improvement, I would say the computer system. It seemed to have some glitches & was sluggish (which is no fault of the staff on site); however, it was not enough of an issue to complain about & only added a minute or so to the process.

Wanda Morales 
Rating:
5.0

Customer did not leave a comment.

Laurie Keplin 
Rating:
5.0

Customer did not leave a comment.

Catherine Listle 
Rating:
3.0

Customer did not leave a comment.

Pamela Guiden 
Rating:
5.0

Very friendly and informative people who kept the rental cleaned, and well maintained. Would absolutely rent U-Hauls here again!

Danae Behnke 
Rating:
5.0

Customer did not leave a comment.

Michael Albinger 
Rating:
5.0

Customer did not leave a comment.

Howard DEGUEME 
Rating:
5.0

Customer did not leave a comment.

Colton Dreher 
Rating:
5.0

I have always had warm friendly

Elaine Stanisch 
Rating:
5.0

Thank you for the very secure and safe storage of my belongings. I appreciate the short term storage and the ease of payment. Thank you !! Kind courteous and locally owned & affordable.

MICHELLE BELLMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Zarenana 
Rating:
5.0

Make the rates clearer online (the rates were better than what was advertised online and it was confusing). What really matters is mileage but the website makes it seem like the amount of hours rented for will affect the price. Ultimately, it's the amount of miles driven.

Elizabeth Gogolewski 
Rating:
5.0

The experience was a very smooth trouble free one. Pick up and drop off went very well. I’m sure I will be using this uhaul location again.

Carey Schwartz 
Rating:
4.0

Customer did not leave a comment.

Jeremy Sprigler 
Rating:
5.0

They made everything super easy, get in get out. Very knowledgeable and nice to talk with.

Alex Pulvermacher 
Rating:
5.0

Easy process from reservation thru return. Friendly and knowledgeable staff. A+

THOMAS ROMOSER 
Rating:
5.0

I'll use Baer again if needed.

Michael Bissonette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEWART FELIX  |  Overall Experience 
Rating:
5.0

They were great to work with

Diane Scheerer 
Rating:
5.0

Customer did not leave a comment.

Michael McBrien 
Rating:
5.0

Customer did not leave a comment.

Greg Franda 
Rating:
5.0

Customer did not leave a comment.

NATHAN SHUBAT  |  Overall Experience 
No reviews have been submitted for this location.

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