Customer Reviews for Backyard Treasures
(U-Haul Neighborhood Dealer)

684 reviews

2331 Ross Clark Cir   Dothan, AL 36301

(334) 678-5303

Office Hours

  • Mon-Wed: 10 am–4 pm
  • Thur-Sat: 10 am–5 pm
  • Sun: 1 pm–5 pm

Services at this Location:

Contact Us

(334) 678-5303

2331 Ross Clark Cir
Dothan, AL 36301

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–4 pm
  • Thur-Sat: 10 am–5 pm
  • Sun: 1 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Pick up process took long because the mobile app didn’t work correctly.

Randy Tanner 
Rating:
4.0

Truck was dirty, but she did explain they had just got it in and apologized for its state.

Joshua Worth 
Rating:
5.0

All was great.

Dennis McKnight 
Rating:
3.0

Your online presence needs work to improve

LARRY HUBBARD 
Rating:
4.0

Customer did not leave a comment.

Stacey Simmons 
Rating:
4.0

Customer did not leave a comment.

J Barber 
Rating:
5.0

Customer did not leave a comment.

Angel Arroyo 
Rating:
5.0

Customer did not leave a comment.

Darius burr 
Rating:
5.0

Customer did not leave a comment.

Milan Esser 
Rating:
5.0

This locations apologized for the issues. The parking lot was large and paved. They were efficient and courteous.

James Key 
Rating:
4.0

Customer did not leave a comment.

Stanley Ingram 
Rating:
3.0

Appliance dolly was not on truck and was still charged for it.

Elondra Boykin 
Rating:
5.0

Customer did not leave a comment.

Anthony Cook 
Rating:
5.0

Excellent customer service experience

Sequilla Pinkney 
Rating:
5.0

fast check out

Francis Lukowski 
Rating:
5.0

Customer did not leave a comment.

JOHN MARVEL 
Rating:
4.0

Customer did not leave a comment.

SHAMYND AMIR STEPHENS 
Rating:
5.0

Customer did not leave a comment.

Wendy Smith 
Rating:
5.0

Customer did not leave a comment.

nancy law 
Rating:
5.0

Customer did not leave a comment.

Anthony Cook 
Rating:
5.0

Nothing-excellent service all around!! Very nice staff personal!!

STEVE dodge 
Rating:
5.0

Customer did not leave a comment.

Kay Mills 
Rating:
5.0

Customer did not leave a comment.

Rory Stevens 
Rating:
3.0

Customer did not leave a comment.

Mark Zechman 
Rating:
5.0

Great customer service.

JEFFREY HADAWAY 
Rating:
5.0

Backyard Treasures , worked hard to get all the paperwork set up and get me rolling. Great customer service. Truck was in great condition,clean and ready to be put to work . U- Haul went above and beyond. Many thanks

JEFFREY HADAWAY 
Rating:
5.0

Customer service was spot on . Great customer service at this location . Truck was clean ,ready to roll. Even had blankets, Dolly's and 2 hand carts. No problems at all. Great experience

JEFFREY HADAWAY 
Rating:
3.0

If you rent from this location, don't expect the best Treatment or handling of your Rental! I wasn't even told about what i was actually signing. Basically Kenny put my life at risk for the mighty Dollar!

Dustin Ethridge 
Rating:
5.0

Customer did not leave a comment.

Wayne Dobson 
Rating:
3.0

I rented the uhaul online from the uhaul place in Dothan on Montgomery Highway and they overbooked so they sent me to another place and I ended up getting the run around there as well and finally at the 3rd place I was able to get a uhaul

MADISON DUPRIEST 
Rating:
5.0

Customer did not leave a comment.

Scott Richards 
Rating:
4.0

Thank you for being a company I trust

Vince Buscaglia 
Rating:
4.0

Customer did not leave a comment.

BRIAN HOLMAN 
Rating:
5.0

I pulled in as the store was opening and an attendant got with me right away. He direct me where to park the trailer and I was on my way in no time. Very professional and courteous.

James Collins 
Rating:
5.0

Nothing

Jonah Overall 
Rating:
5.0

Customer did not leave a comment.

AMBER PATTERSON 
Rating:
5.0

Customer did not leave a comment.

Robin Bracy 
Rating:
5.0

Excellent customer service and assistance!

GEORGE GREGOIRE 
Rating:
5.0

Customer did not leave a comment.

Marilyn Williams 
Rating:
5.0

Customer did not leave a comment.

Marilyn Williams 
Rating:
3.0

Customer did not leave a comment.

Richard Ott 
Rating:
5.0

Robert and his assistant were very helpful and kind. Only suggestion is, if a customer doesn’t use the trailer or vehicle the whole time reserved, they shouldn’t have to pay for the xtra days. I tuned mine in a day earlier than reserved and still paid full amount. You would have definitely charged me if I was a day late. Just saying.

William Talley 
Rating:
5.0

Customer did not leave a comment.

Luther Peters 
Rating:
5.0

Customer did not leave a comment.

Thomas Parks 
Rating:
5.0

Customer did not leave a comment.

Glenn Williams 
Rating:
5.0

Customer did not leave a comment.

Lisa Hoyle 
Rating:
5.0

Nothing everything was great.

Wayne Peterson 
Rating:
5.0

Customer did not leave a comment.

Robert Carroll 
Rating:
3.0

Customer did not leave a comment.

James Tidwell 
Rating:
4.0

Customer did not leave a comment.

Ryan Fye 
Rating:
3.0

The place was closed. There was noone to assist. I called Uhaul, they wanted to put me on hold to find another place for dropoff. I said NO, I am dropping it. Me and my wife were cut and bruised unloading the trailer. It dented my bumper. I had to snatch it away by blocking the trailer wheels. I will NEVER use Uhaul again. DONE!

Shelby Skinner 
Rating:
4.0

Customer did not leave a comment.

Heidi Boone 
Rating:
5.0

Outstanding in every regard. Zane, the guy who received the truck back from me was excellent.

George Norton 
Rating:
1.0

Go fuck yourselves

Daniel Bedsole 
Rating:
5.0

Customer did not leave a comment.

Dana Wilging 
Rating:
5.0

Customer did not leave a comment.

Tracy Godsey 
Rating:
5.0

Customer did not leave a comment.

Scott Ferguson 
Rating:
5.0

Customer did not leave a comment.

Lance Whitehurst 
Rating:
5.0

The worker was exceptionally nice and helpful!!

Angel Sykes 
Rating:
5.0

Customer did not leave a comment.

DEBRA COX 
Rating:
3.0

Customer did not leave a comment.

John Bartlett 
Rating:
3.0

Customer did not leave a comment.

John Bartlett 
Rating:
5.0

Customer did not leave a comment.

frank lukowski 
Rating:
5.0

Nothing at all, it was the easiest rental that I've ever had. Thanks for everything. I will definitely rent from you again.

Loyd Redmon 
Rating:
5.0

Very nice and helpful folks at backyard treasures in dothan al.thanks go's to the whole staff.

Michael Fogg 
Rating:
5.0

Customer did not leave a comment.

Amanda Rua 
Rating:
5.0

Zeek is a fine representative of the u-haul brand. He was a delight and very helpful!

Stanley Blackwood 
Rating:
5.0

Good place to pick up - quick and easy

JOHN AUSTIN 
Rating:
5.0

Customer did not leave a comment.

Lee- Ann Catalano 
Rating:
2.0

Customer did not leave a comment.

Michael Georgilas 
Rating:
5.0

Customer did not leave a comment.

Bradly Enfinger 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Bias 
Rating:
1.0

Customer did not leave a comment.

John Bartlett 
Rating:
5.0

Customer did not leave a comment.

CLARENCE RAKER 
Rating:
5.0

The location was perfect. Easy access for a large truck. The only thing that bothered us was the truck had a terrible vibration at 35/40 mph. It needs some maintenance.

Wanda Simmons 
Rating:
5.0

Nothing, the people where great

Bill Hoops 
Rating:
5.0

Excellent staff!!! They are friendly and very knowledgeable.

Melanie Deal 
Rating:
5.0

Customer did not leave a comment.

CLARENCE RAKER 
Rating:
5.0

Customer did not leave a comment.

Tocia Wellons 
Rating:
5.0

Excellent customer service!

Aubrey Davis 
Rating:
5.0

The location was perfect. Friendly salespeople and the parking lot was spacious. The only negative thing is I received an email stating I had not returned the equipment, which was a lie. I only had the equipment maybe 3 hours if that and it was returned to the same exact spot. Before sending emails, someone should check cameras.

Angela Johnson 
Rating:
5.0

Customer did not leave a comment.

Michael Dowd 
Rating:
3.0

Unit was not clean, left turn signal did not work. No safety check prior to leaving property.

Johnny Ragan 
Rating:
5.0

Nothing, nice friendly very helpful good service was very pleased with my transaction

Doris Vereen 
Rating:
4.0

Customer did not leave a comment.

steven jones 
Rating:
2.0

Was charged for 5 days. Returned Sat at 9am. 4 day rental. Going to dispute charges w credit card

RANDALL STRAWSER 
Rating:
5.0

Customer did not leave a comment.

Jerry Balkcom 
Rating:
5.0

Customer did not leave a comment.

Wayne Walker 
Rating:
1.0

Customer did not leave a comment.

Dillon Blair 
Rating:
4.0

Customer did not leave a comment.

Corey Midyette 
Rating:
5.0

Customer did not leave a comment.

Joyce Scott 
Rating:
5.0

Customer did not leave a comment.

Lance Lonng 
Rating:
5.0

Customer did not leave a comment.

David Lee rivenbark 
Rating:
4.0

Customer did not leave a comment.

Ethan Ashe 
Rating:
5.0

Overall no problems. My complaint would be that uhaul messaged me about pulling a trailer to my original destination and that I would be given 25 dollars if I agreed to that. I did agree and delivered the trailer as I said I would. I have not been paid the 25 dollars as of today. The uhaul location I picked up the trailer from told me that my credit card would not be charged until I dropped off the truck. That was incorrect. I was charged the minute I got the truck. So if I could be paid the 25 dollars as promised to do uhaul a favor, that would be nice. I have all text messages to show where uhaul asked me to pull the trailer. Thank you.

Stephen Weed 
Rating:
5.0

You’re doing great!

demetra hair 
Rating:
5.0

Amazing customer service and great location.

benjamin baker 
Rating:
5.0

Honor reservations..I reserved a 20ft truck and got a 26ft instead.. This totally changed my plans to tow my vehicle..

Joyce Rose 
Rating:
1.0

We had the order in for 2.5 months orior to moving day. Everything on the order was not there on pickup day. The person checking the equipment out was rude & uncaring that the order was complete . The cab of the vehicle was not completely clean. Overall a terrible experience. Will definitely look for alternate rental options next time

Martin Foxworthy 
Rating:
5.0

Customer did not leave a comment.

Aaron Crowell 
No reviews have been submitted for this location.

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