Pick up process took long because the mobile app didn’t work correctly.
Randy T
Customer Reviews for Backyard Treasures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty, but she did explain they had just got it in and apologized for its state.
Joshua WAll was great.
Dennis MYour online presence needs work to improve
LARRY HThis locations apologized for the issues. The parking lot was large and paved. They were efficient and courteous.
James KAppliance dolly was not on truck and was still charged for it.
Elondra BExcellent customer service experience
Sequilla Pfast check out
Francis LNothing-excellent service all around!! Very nice staff personal!!
STEVE dGreat customer service.
JEFFREY HBackyard Treasures , worked hard to get all the paperwork set up and get me rolling. Great customer service. Truck was in great condition,clean and ready to be put to work . U- Haul went above and beyond. Many thanks
JEFFREY HCustomer service was spot on . Great customer service at this location . Truck was clean ,ready to roll. Even had blankets, Dolly's and 2 hand carts. No problems at all. Great experience
JEFFREY HIf you rent from this location, don't expect the best Treatment or handling of your Rental! I wasn't even told about what i was actually signing. Basically Kenny put my life at risk for the mighty Dollar!
Dustin EI rented the uhaul online from the uhaul place in Dothan on Montgomery Highway and they overbooked so they sent me to another place and I ended up getting the run around there as well and finally at the 3rd place I was able to get a uhaul
MADISON DThank you for being a company I trust
Vince BI pulled in as the store was opening and an attendant got with me right away. He direct me where to park the trailer and I was on my way in no time. Very professional and courteous.
James CNothing
Jonah OExcellent customer service and assistance!
GEORGE GRobert and his assistant were very helpful and kind. Only suggestion is, if a customer doesn’t use the trailer or vehicle the whole time reserved, they shouldn’t have to pay for the xtra days. I tuned mine in a day earlier than reserved and still paid full amount. You would have definitely charged me if I was a day late. Just saying.
William TNothing everything was great.
Wayne PThe place was closed. There was noone to assist. I called Uhaul, they wanted to put me on hold to find another place for dropoff. I said NO, I am dropping it. Me and my wife were cut and bruised unloading the trailer. It dented my bumper. I had to snatch it away by blocking the trailer wheels. I will NEVER use Uhaul again. DONE!
Shelby SOutstanding in every regard. Zane, the guy who received the truck back from me was excellent.
George NGo fuck yourselves
Daniel BThe worker was exceptionally nice and helpful!!
Angel SNothing at all, it was the easiest rental that I've ever had. Thanks for everything. I will definitely rent from you again.
Loyd RVery nice and helpful folks at backyard treasures in dothan al.thanks go's to the whole staff.
Michael FZeek is a fine representative of the u-haul brand. He was a delight and very helpful!
Stanley BGood place to pick up - quick and easy
JOHN AThe location was perfect. Easy access for a large truck. The only thing that bothered us was the truck had a terrible vibration at 35/40 mph. It needs some maintenance.
Wanda SNothing, the people where great
Bill HExcellent staff!!! They are friendly and very knowledgeable.
Melanie DExcellent customer service!
Aubrey DThe location was perfect. Friendly salespeople and the parking lot was spacious. The only negative thing is I received an email stating I had not returned the equipment, which was a lie. I only had the equipment maybe 3 hours if that and it was returned to the same exact spot. Before sending emails, someone should check cameras.
Angela JUnit was not clean, left turn signal did not work. No safety check prior to leaving property.
Johnny RNothing, nice friendly very helpful good service was very pleased with my transaction
Doris VWas charged for 5 days. Returned Sat at 9am. 4 day rental. Going to dispute charges w credit card
RANDALL SOverall no problems. My complaint would be that uhaul messaged me about pulling a trailer to my original destination and that I would be given 25 dollars if I agreed to that. I did agree and delivered the trailer as I said I would. I have not been paid the 25 dollars as of today. The uhaul location I picked up the trailer from told me that my credit card would not be charged until I dropped off the truck. That was incorrect. I was charged the minute I got the truck. So if I could be paid the 25 dollars as promised to do uhaul a favor, that would be nice. I have all text messages to show where uhaul asked me to pull the trailer. Thank you.
Stephen WYou’re doing great!
demetra hAmazing customer service and great location.
benjamin bHonor reservations..I reserved a 20ft truck and got a 26ft instead.. This totally changed my plans to tow my vehicle..
Joyce RWe had the order in for 2.5 months orior to moving day. Everything on the order was not there on pickup day. The person checking the equipment out was rude & uncaring that the order was complete . The cab of the vehicle was not completely clean. Overall a terrible experience. Will definitely look for alternate rental options next time
Martin F