Customer Reviews for Backyard Self Storage
(U-Haul Neighborhood Dealer)

158 reviews

650 Industrial Pk Rd   Brookhaven, MS 39601

(601) 823-1160

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(601) 823-1160

650 Industrial Pk Rd
Brookhaven, MS 39601

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Office hours and easy to contact

Carly S. 
Rating:
5.0

The sales associates were extremely professional and friendly. Transaction could not have gone any better ***** Five Stars *****

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

VIVA M. 
Rating:
5.0

Customer did not leave a comment.

Samone P. 
Rating:
2.0

The vehicle had no garbage in it but it stunk so bad inside we had to clean everything and hang an air freshener. It took days for the smell to dissipate. The vehicle had not been washed from previous usage.

Katrina E. 
Rating:
5.0

Con-Phone wait when calling was 19 minutes. Con-Availability of trailers on website didn't seem to reflect actual inventory. Con-One person can NOT pickup tongue of 6x12 trailer as it is to heavy. Pro- Trailer was clean and maintained. Pro-Person at pickup was very helpful with hookup.

Lynn R. 
Rating:
5.0

All was good

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Ginger B. 
Rating:
5.0

Customer did not leave a comment.

Debbie L. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
5.0

Love the person running the location but the lock up added an extra 30 miles to my trip and the drop also also added and ever 20/30 miles to my trip which caused me to go over my millage and being charged

MATTHEW B. 
Rating:
3.0

Called to ask for a few extra minutes to return truck but was told they would not be there. After going thru the 15 min. self-check in, they were still there

OLEN THEODORE B. 
Rating:
3.0

Correct paperwork the first time

Linda B. 
Rating:
4.0

There was no Dolly included as I requested which made my job much more dificult.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Well since this is the location claiming they had to clean the truck and that it was returned late, and therefore are the ones charging me an extra hundred dollars....I wouldn't recommend business with these people and would say they are thieves.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY W. 
Rating:
5.0

Customer did not leave a comment.

Kayla U. 
Rating:
5.0

Customer did not leave a comment.

JOEL N. 
Rating:
4.0

Be sure the service rep pulls the correct contract so you dont get billed for the EZ fuel charge of 3.30 per gallon

William N. 
Rating:
5.0

Customer did not leave a comment.

Stacy F. 
Rating:
5.0

Customer did not leave a comment.

Emanuel nr S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT ROBERT F. 
Rating:
3.0

Truck bed was not cleaned out. A member of our family stepped on a broken sewing needle that was left in the truck sustaining a puncture wound through work shoes that required an urgent care visit.

Mark B. 
Rating:
3.0

Dropped off after hours.

Yvette C. 
Rating:
5.0

Customer did not leave a comment.

JUDY H. 
Rating:
3.0

The truck was muddy dirty in front and back smelled awful like dead crawfish...sprayed to try to get rid of oder and left lid open for a while. No pads as ordered was left so my new furniture got scoffed even with me trying to use something else....very disappointing.

Coretta B. 
Rating:
2.0

I was told a different price for extra mileage

SHEREC C. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Just opposite of pick up place. He unhooked trailer for us

William M. 
Rating:
5.0

Nothing.

John M. 
Rating:
3.0

Your franchisees need to be more professional. The first place I went to drop off the trailer, Brookhaven Mini Storage, told me 2 things: 1) they would be open at 8:00am on Monday, Sept. 30th. (When I arrived, there was a sign in the door saying they would open at 2:30pm.), and 2) the person behind the counter told my that there was no refund of the prepaid extra days just because I brought the trailer back early. The would not issue the refund of the extra days.

cal H. 
Rating:
3.0

Customer did not leave a comment.

Carl C. 
Rating:
4.0

Customer did not leave a comment.

RONNIE S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Totally disappointed when picking the truck up

Demoin M. 
Rating:
5.0

This location provides excellent customer service. It was a quick and easy move and the equipment available is well maintained. I will recommend this location to others. Thanks

Patrina B. 
Rating:
5.0

Customer did not leave a comment.

Caleb L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
3.0

Both times I have rented a truck from a haul dealer in Mississippi my reservation dealer has been changed to a inconvenient location. Causing delays in moving. However, the equipment has been in good operating order.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
3.0

Still no one say they will give 1 month free.

Tommy J. 
Rating:
5.0

Super nice people well lit when returning and safe.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

Demarcus S. 
Rating:
1.0

I was spoken to like a dog, I would recommend any other U-Haul or storage unit location but this one

Lori T. 
Rating:
3.0

The price was way too high for the service.

Jody M. 
Rating:
4.0

Customer did not leave a comment.

pauline B. 
Rating:
4.0

Customer did not leave a comment.

Tabitha D. 
Rating:
4.0

Customer did not leave a comment.

Jeff A. 
Rating:
4.0

Customer did not leave a comment.

SUSAN E. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Kelly H. 
Rating:
3.0

The office was closed when I drove up between 2 and 3 in the afternoon; had to call 4 numbers before someone finally answered; no one was there to unhitch the tow from the truck and I left exactly the amount of gas in truck that was in it when I picked it up but this location wanted to charge me extra gas? I'm not a very happy camper.

Rene S. 
Rating:
5.0

tires on trailer were extremely worn but no problems.

Augustus S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
1.0

Customer did not leave a comment.

Mondrae S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
3.0

Have the location attendant assist in hook up and do a visual inspection with customer for damage. This is second time this has happened at this location.

Rating:
5.0

Service was great and employee was very professional

Ron R. 
Rating:
4.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

Cecil P. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

nan R. 
Rating:
4.0

Customer did not leave a comment.

lorie A. 
Rating:
5.0

My experience was friendly, easy, quick, and affordable...what more can you ask for. 5 stars

Trent R. 
Rating:
3.0

It's not the place but U-Haul ,I was told at the place that I had to put insurance on the trailer and the cost was $429.85 . I told the lady that my insurance covers anything I trow and she told me that it would not let her take it off . But after I call my sister , the lady said that it would and I only had to pay $375 . We only needed the trailer for two days but was told that we had to rent it for four days . When I got to where I was going the guy told me that I couldn't get a refund . That was a great rip-off !

ollie G. 
Rating:
3.0

Customer did not leave a comment.

LESTER W. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
4.0

Customer did not leave a comment.

LESTER W. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Thanks for the excellent service!

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Lester W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
4.0

Customer did not leave a comment.

PAULETTE D. 
Rating:
5.0

Customer did not leave a comment.

TRINA C. 
Rating:
3.0

I think I was totally mis led, since I was told it was 19.95 a day, I had it from 8 am to 2-3pm the same day and paid $128. Please tell your future customers about all the hidden charges in advance. I wasn't expecting that, some people might not have had a credit card with them like I did.

frances S. 
Rating:
5.0

This was my first time renting an U-haul, and I must say that the process was easy and smooth. Ms. Sherry at The location was very helpful and detailed. She explained everything to us before hand. I would recommend this location to anyone!

Latrice T. 
Rating:
4.0

I did not know about a $ 15.00 cleaning charge. We felt like that should of been included in the rental. We have rented before and never had to pay a cleaning fee. Other than that , all was well.

JASON J. 
Rating:
4.0

Customer did not leave a comment.

sharon L. 
Rating:
5.0

I love the sweet lady at this location. UHAUL Corporate Sucks!

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

LES D. 
Rating:
3.0

Wanted to pick up trailer (4x8) in Hazlehurst, Ms. which had two dealers. I was notified by e-mail that I had to go 24 miles one way to pick up the trailer in Brookhaven, Ms.

David C. 
Rating:
3.0

No one to help hitch 6 x 12 trailer to truck. No trailer jack offered. Hurt my back lifting trailer. Thankfully I'm familiar with pulling trailers and knew how to hook up and safely leave since no help was offered.

jared S. 
Rating:
5.0

He was very nice and polite to my family. He even told us wear every thing was in the town. So that was helpful to us and nice to my kids and told them about the school. Thank you to the nice man there.

Tim C. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
3.0

Have someone to help get them hooked up.

Becky B. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

The trick was dirty & had an odor!

BARBRAR W. 
Rating:
4.0

Customer did not leave a comment.

Lester W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Put ring type tie downs at various heights inside the trailers and\or increase the size of the tie down holes on the current one that are made of wood.

Bennie A. 
Rating:
3.0

This trailer leaked and several items were wet including a mattress

Bill N. 
Rating:
1.0

Move from this location and hire new personnel.

James I. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Returned the truck and trailer with no problem. Salesperson was very friendly as was the environment of the business.

VALVITHA R. 
No reviews have been submitted for this location.

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