Customer Reviews for BVC Sales
(U-Haul Neighborhood Dealer)

Rating:

2.0

I was hooked up to the wrong trailer. The license plate number sent to me by uhaul was not the license plate on the trailer I was hooked up to. Called, lefted messages but no reply phone call ot text.

Rating:

5.0

I requested a dolly and didn’t get one but that’s okay.

Rating:

3.0

When I booked online by starting a Google search, this location is listed as open on Saturdays. The reason I chose this place. It is NOT open on Saturdays and naturally turned the experience to AWFUL. Took me 1.5hrs to get the truck. Multiple phone holds/calls, a horrible app and inefficient website. The return went no better. Only 30 minutes as the app once again wasn't cooperating. The app screen didn't match what the phone rep was saying. I had two helpers I was paying $20/hr. So this experience cost me an extra $80 and 2 hours. Was supposed to be a quick move, needless to say the rest of my day was wrecked. Truck was fine. Another "dirty" trick is that the gas tank was NOT full. Such an easy way to get free gas. Having to fill immediately after pickup, having no idea how much to put in. AWFUL AWFUL AWFUL

Rating:

3.0

Cheaper prices

Rating:

5.0

Nothing we'll done

Rating:

1.0

How about open the back of your trucks and make sure they aren't full of someone else's old junk and trash before you lease them out to the next person causing them to lose a day of moving.

Rating:

5.0

Drop off location was very convenient.

Rating:

3.0

When I picked the truck up it was not full of gas,and the person that set up me getting the truck,couldn't find where I asked for one

Rating:

1.0

Never was given a code for the lock on the key box. Couldn’t sign into the app because I had no service out there. Tried to call the number I was given, the owner of the location never answered or called me back. When I finally got the code, the lock was extremely difficult to get off because of how cold it was outside. When I got the keys, the passenger side door was cracked open, and the entire inside of the windshield was frozen, so I had to wait until that defrosted. I had to switch to this location because the place I reserved the truck originally didn’t have a truck, the women on the phone said she would take 25 miles off, which she didn’t do. Worst customer experience I’ve had in a long time.

Rating:

2.0

I was double charged on my credit card. Had to call and dispute everything, which was annoying. Make sure you double check your receipt for over charges. They did make it right in the end.

Rating:

5.0

Great Customer Service Thank You!!!😊

Rating:

4.0

This location in Franklin was not hard to find. it was difficult to find someone to help me with the drop of as the Uhaul app for drop off was not helpful and very slow. Once i found somebody at the drop off they were helpful and friendly.

Rating:

2.0

Site was not open

Rating:

3.0

Was supposed to pick the truck up at 9:30 - truck wasn’t available for pickup until 10:45

Rating:

5.0

No issues, dropped off after hours.

Rating:

3.0

Very confused as to why I was charged an extra 100$ no one will reply either

Rating:

2.0

Answer the phone