Customer Reviews for BTA Self Storage
(U-Haul Neighborhood Dealer)

374 reviews

21752 US Hwy 80   Wills Point, TX 75169

(903) 873-6880

Office Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    Closed
  • Thursday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed

Services at this Location:

Contact Us

(903) 873-6880

21752 US Hwy 80
Wills Point, TX 75169

Services at this Location:

Office Hours

  • Monday - Tuesday:
    9 am - 12 pm / 1 pm - 5 pm
  • Wednesday:
    Closed
  • Thursday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Yana Hill 
Rating:
5.0

Customer did not leave a comment.

BRIAN PATRICK 
Rating:
5.0

The staff was amazing & friendly!

Sherry McCormack 
Rating:
3.0

My pick up location changed and I had to drive 20 plus minutes further to get to this location. I had problems with phone reception and the office person was not willing to help so that I could check in on mobile app.

Lori Harrell 
Rating:
3.0

Way too far out of the way for drop off location

CYNTHIA MESSER 
Rating:
3.0

Either charge for mileage or make the customer pay for gas. But not both. You’re just ripping people off.

Clinton Davis 
Rating:
5.0

Customer did not leave a comment.

Bobby Adams 
Rating:
4.0

Improve your app. It is cumbersome, slow, unreliable and a headache to use.

Bruce Blevins 
Rating:
5.0

Customer did not leave a comment.

James Eskride 
Rating:
5.0

Customer did not leave a comment.

Carl Nairn 
Rating:
5.0

Customer did not leave a comment.

Konstanti Kolokotsas 
Rating:
5.0

The app was not so friendly, but fortunately the staff at BTA Self Storage were able to get things worked out.

Trey Lancaster 
Rating:
5.0

Customer did not leave a comment.

John Watson 
Rating:
5.0

Wonderful experience! We will definitely be coming here for all future U-Haul needs!

Jennifer Morrison 
Rating:
5.0

Everything was perfect.

Konstanti Kolokotsas 
Rating:
5.0

Easy peezy

Troy Smith 
Rating:
3.0

Uhaul locations should open and accessible on weekends

Melody Herring 
Rating:
5.0

Customer did not leave a comment.

Greg Wright 
Rating:
5.0

Customer did not leave a comment.

Ann Henson 
Rating:
4.0

Customer did not leave a comment.

Anthony Reymann 
Rating:
5.0

Customer did not leave a comment.

Misty Bush 
Rating:
4.0

Customer did not leave a comment.

Polly Thomas 
Rating:
5.0

Customer did not leave a comment.

Gay Chabot 
Rating:
5.0

Nothing, everything was excellent, fast and easy

BRAD PARDOE 
Rating:
5.0

Customer did not leave a comment.

Carolyn Selman 
Rating:
5.0

Your employee is a very nice 👌 👍 person! I enjoy talking to her. She's very helpful!

patrice Thompson 
Rating:
5.0

I am a repeat customer and I already recommend your facility to people. I appreciate you for having a facility so close to me!!

patrice Thompson 
Rating:
5.0

Customer did not leave a comment.

Alan Thompson 
Rating:
3.0

Customer did not leave a comment.

Felice Hay 
Rating:
5.0

Rental was hassle free , great value.....

Robert Grabinski 
Rating:
5.0

Nothing that can think of at this time

Ben Orf 
Rating:
5.0

It was good experience he got me out of there really quick

Asaph Corrao 
Rating:
5.0

Customer service was excellent it was off the hook out of this world considering the end times thank you for hiring her

Ana Martin 
Rating:
5.0

Customer did not leave a comment.

CANDACE MINSHEW 
Rating:
5.0

Easy to work with. Great response to any questions. Professional and friendly.

Gillian Coleman 
Rating:
1.0

Be available to talk. And understanding of change of plans.

Crystal shairrick 
Rating:
5.0

Nothing. Great drop off location.

Gillian Coleman 
Rating:
5.0

Customer did not leave a comment.

Winton Lytle 
Rating:
5.0

Customer did not leave a comment.

Debra Lueck 
Rating:
5.0

Customer did not leave a comment.

Terry Taylor 
Rating:
5.0

Customer did not leave a comment.

Alexis Martinez 
Rating:
5.0

Customer did not leave a comment.

Terry Harris 
Rating:
5.0

BTA was a great location I would recommend it but I'm having issues where I dropped off a U-Haul at another location in October and I just will not use Uhaul again they're trying to pay charge me all these fees and I'm going to pay the fees but I will never use Uhaul again

Tracy Salas 
Rating:
5.0

Mary lash lady in should be given a commendation from U-Haul for her good customer service.

Allen Headrick 
Rating:
5.0

Customer did not leave a comment.

ROBIN HOELTING 
Rating:
5.0

Excellent customer service!

Melissa McAdams 
Rating:
5.0

Customer did not leave a comment.

robert Townsend 
Rating:
5.0

Top notch location

jay mince 
Rating:
3.0

It took me 2 hrs to get key for truck. Tried the online check in and didn’t have good luck with that system.

Jeff Heath 
Rating:
5.0

Customer did not leave a comment.

Jennifer Chang 
Rating:
2.0

No customer service on premises due to “staff emergency.” We were finally able to be in contact with someone who worked us thru the online but it was very frustrating Not to be able to get equipment subs as dollies. I understand having an emergency but it seems someone could have at least been available knowing we had a reservation. Same thing on return but did the online return. Have not received a receipt via email as was mentioned. Did see a total charge via text but not sure exactly what all I paid for.

Thomas Tyner 
Rating:
4.0

Customer did not leave a comment.

Nicholas Rollick 
Rating:
5.0

Customer did not leave a comment.

Isac Guevara 
Rating:
5.0

Customer did not leave a comment.

Laura Tompson 
Rating:
5.0

Customer did not leave a comment.

James Phillips 
Rating:
5.0

Customer did not leave a comment.

David Christine 
Rating:
5.0

Customer did not leave a comment.

Michelle Manly 
Rating:
5.0

Customer did not leave a comment.

Don Russell 
Rating:
5.0

Customer did not leave a comment.

ROBERT LAFOUR 
Rating:
5.0

Simple and easy drop off

Tenny Roche 
Rating:
5.0

Check in was simple and quick. The pick up location was very clean and organized. The lady was very nice.

Jenny Morgison 
Rating:
5.0

Although it did ride good it had check engine light on during the move as I was told about also driver side broken view mirror. I don’t know why it had tape on the window but guess. It was repaired or what but had tape on it. I had to drive from Terrell to Will Point,Tx and that location was on the outside of Wills Point East of it to top it off.

Rudy Cortez 
Rating:
5.0

Easy drop off location.

Chris Macy 
Rating:
5.0

I was totally satisfied with the representative and the location of this Uhaul facility. Thank you for being there for me.

Micheal Bradden 
Rating:
5.0

Customer did not leave a comment.

Mark Lumsden 
Rating:
5.0

Manager was very helpful. Will definitely use their services again.

Kenneth Snider 
Rating:
5.0

Customer did not leave a comment.

SAMUEL GERALD WISTER 
Rating:
5.0

Customer did not leave a comment.

Jason Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Kopacek 
Rating:
5.0

The lady was super friendly and helpful. Was very knowledgeable and quick to assist with any needs I had.

Tommy Brazel 
Rating:
5.0

I have had my unit for around 7 years and there was never an issue and the staff was awesome and always courteous. I only relinquished my unit because I moved an hour away and there is storage available on my property.

SHANNON BANKSTON  |  Overall Experience 
Rating:
5.0

misty does a great job, thanks

Edward Liner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Rowan 
Rating:
5.0

Customer did not leave a comment.

Emily Row  |  Overall Experience 
Rating:
2.0

The day I went to pick up the Uhaul, the locations was closed. The keys to the uhaul were in a box that needed a code to get them out. It took almost an hour on the phone to get access to the uhaul. Which started my day to move an hour later than planned. Seems like the process at uhaul needs some work.

Lauren Rutledge 
Rating:
5.0

I moved out of the facility for 1 reason, cost. I moved in paying $40. I left paying $70 in about 2 years time. Don’t know of many things that have doubled in costs in such a short time

Russell Hiler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLI ALLEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Judge 
Rating:
5.0

Would use again without a doubt

Eric Douglass  |  Overall Experience 
Rating:
5.0

Great place! Very clean and staff was always so nice! Would highly recommend!

Cody Fivecoat  |  Overall Experience 
Rating:
5.0

I was locked out of my unit for over a month because their lock jammed up, and secondly when your paying with a card and you change cards I told them not to charge one card and to remove that card and I was coming to give a new card, well I was on my way and they did it anyways. It just doesn’t sit well with me I will never use this facility again nor recommend it to anyone...

HEATHER SMITH  |  Overall Experience 
Rating:
5.0

Had no issues in the 2 years I used this facility, staff was always kind and help and the facility was always secure. Thank y’all.

Shawn Dawson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Martin 
Rating:
5.0

The storage worked out great!

Michael Yudizky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Redington 
Rating:
5.0

I have had experiences with multiple storage facilities, and this is by far the best I have ever used!

DAWN WYSZYNSKI  |  Overall Experience 
Rating:
5.0

Easy drop off , inspected the truck and printed me a hard copy of the receipt.

KATHY ENGLAND 
Rating:
5.0

Sales rep is always friendly and has a very positive attitude. Thanks!

Miguel Lopez 
Rating:
5.0

Customer did not leave a comment.

ROSS ANDREW MCBRIDE 
Rating:
5.0

Customer did not leave a comment.

Mark Booe  |  Overall Experience 
Rating:
5.0

The service was great

Pamela Sperling 
Rating:
3.0

Customer did not leave a comment.

Bettie Chamberlin 
Rating:
5.0

Nice facility. Well kept. Secure. Clean.

Sarah Walker  |  Overall Experience 
Rating:
3.0

I was told to pick up to 3 different locations before they finally decided on this one. The attendant pointed out a dent on the trailer. I asked her to please be sure to note it. She told me to go on my phone & report it. I told her NO & asked if that wasn't her job. Her reporting it would me logical. Me reporting it would look like I did it & then tried to report it. She finally said she would report it & placed a sticker on the dent..................I also got the attendant's LIFE STORY without asking. Chit chat is nice but it was definitely TOO MUCH INFORMATION!!

Lynda Austin 
Rating:
4.0

Customer did not leave a comment.

JAMES DOBBS 
Rating:
1.0

Customer did not leave a comment.

maegen Burr 
Rating:
1.0

1) CLEAN you vehicles! Change the oil, have air in tires & ready to rent. 2) Website describes what renter needs to do to check in, yet upon arrival, you have to wait on the attendant to do everything all over again!

Molly Garber 
Rating:
4.0

Fast, friendly service. Vehicle was perfect.

Linda Clark 
Rating:
5.0

Customer did not leave a comment.

Gerald Hutcherson 
Rating:
5.0

The lady there is always so helpful!! Every time I’ve used UHaul, I’ve used this location because she is just wonderful!!

William Patterson 
Rating:
1.0

It took us 3 hours to get our (reserved) equipment. Make sure you have the equipment on site and your computers are working so you can finish a contract!

Lerinda Meade 
Rating:
4.0

I called yesterday morning, Friday, November 15th, to let you know I would NOT be using the storage facility. I am unable to move at this time. Thank you.

Melodi Duff  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

David Christine 
Rating:
5.0

Customer did not leave a comment.

Jimmy Roberts 
Rating:
3.0

This location was closed on the day I returned the rental. I followed the return instructions to the tee. When the location reopened today, my rental was not entered as “returned” in a timely fashion and I was charged an additional day unnecessarily. Having to call and sort out the details again was very frustrating just to be refunded what should not have been charged in the first place. Uhaul needs to revisit their process for renting vehicles to make them more streamlined and to stop trying to nickel and dime everyone to death. This was my second bad experience and I’m doubtful I will rent or recommend them to anyone in the future.

Keely Cox 
Rating:
5.0

The customer service lady was one of the nicest people I have ever met she even helped me change location so I wouldn't have to drive 40 minutes to drop it off in 40 minutes back I do appreciate that thank you very much

Kemon Broussard Sr 
Rating:
5.0

Customer did not leave a comment.

Andrew Perez 
Rating:
3.0

Would have been easier if they were open on Sundays. When I scheduled the pickup for Sunday they mentioned the app/uhaul website, but they didn't say how many forms I'd have to complete online, so I had to stand out in the sun filling it out for a long time before getting the key.

Lauren Morgan 
Rating:
5.0

Customer did not leave a comment.

Jeremy Hoang 
Rating:
5.0

Vicki and Pat are some of the best I have come across at U-Haul.

Joseph Burch 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BURCH 
Rating:
5.0

Customer did not leave a comment.

Paul Lund 
Rating:
5.0

Customer did not leave a comment.

Teresa Wagner 
Rating:
5.0

It was a very successful move and the equipment was excellent!

jay mince 
Rating:
5.0

Customer did not leave a comment.

Alan Crowley 
Rating:
4.0

Does not honor Uhaul free month offers, but did offer a special.

MICHAEL MARSH  |  Reservation 
Rating:
3.0

.

georgina pierson  |  Reservation 
Rating:
5.0

Very friendly people will use them again if necessaryThank you Mr Gunwall

ANTHONY GUNWALL  |  Overall Experience 
Rating:
4.0

The only complaint I have was that beetles invaded my unit and I was blamed by you saying I had roaches when I knew better. I swept up at least 5 pounds of dead beetles from my unit when I was done.

SUSANNE FULLERTON  |  Overall Experience 
Rating:
3.0

storage facility was clean and easy to get to

Privacy Request  |  First Impressions 
Rating:
4.0

Very good lady to work with.

Privacy Request  |  First Impressions 
Rating:
4.0

A lot of paperwork for renting a storage unit. This was my only complaint.

Privacy Request  |  First Impressions 
Rating:
3.0

Service was friendly

Privacy Request  |  First Impressions 
Rating:
5.0

I met with Sherri to get my unit and she was the nicest, most helpful person I had met with in awhile.

DAWNLYN TODD  |  First Impressions 
Rating:
5.0

We were actually able to move in early. BTA was very accommodating with us. We really appreciate it.

Privacy Request  |  First Impressions 
Rating:
5.0

Kim employee was EXCELLENT to work with. We were very impressed with the facility as well.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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