Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck and service was great. The only problem at all was the passenger side windshield wiper was not attached properly and it poured with rain my entire drive. When I pilled the wiper arm away from the windshield to clean it the wiper blade came off. If the windshield had been cleaned before I picked it up this would have been discovered. Luckily it stayed on from the pressure of the arm against the windshield. Other then that the truck was new and amazing and efficient.
MATTHEW PETROSKI
Rating:
1.0
Customer did not leave a comment.
Bisola Adepoju
Rating:
5.0
Customer did not leave a comment.
MONICA Nix
Rating:
5.0
Customer did not leave a comment.
Glenn Anderson
Rating:
2.0
You charged me $62.00 for gas that would have cost me maybe 20, because out in the country it was a long ways from gas station and I had to get there. That is ridiculous after charging me $ 190 to move 48 miles. Definitely overcharging me and your customers. Wtf happened to $19.95 a day? I should get a refund.
Cynthia Mcentyre
Rating:
5.0
Customer did not leave a comment.
Barry Jumper
Rating:
5.0
Thank you.
Amber McIntosh
Rating:
5.0
Customer did not leave a comment.
Brandon Vavra
Rating:
2.0
Prices. You guys can’t quote someone a price and then when they return the items it’s a whole other amount. It’s misleading and unfair. In this day and age I believe everyone including companies should do everything they can to please their customers. Starting by not over charging. I’m speaking about U-HAUL as a whole. Not this location. They were very kind people!
Apryl Hubbard
Rating:
5.0
Customer did not leave a comment.
Colin Parks
Rating:
5.0
I've rented trailers and tow dollies from here over a dozen times in the past 3 years. Outstanding!!! Fast, courteous and prepared is all I can say. Great experience.
James Heaton
Rating:
5.0
Customer did not leave a comment.
Ismael Longoria
Rating:
5.0
Everything was great.
James Rener
Rating:
5.0
Customer did not leave a comment.
AMY BAILEY
Rating:
5.0
Customer did not leave a comment.
AMY BAILEY
Rating:
4.0
Customer did not leave a comment.
Richard Bennett
Rating:
5.0
Customer did not leave a comment.
Alie Aldanei
Rating:
5.0
The uhaul app would not work. I had to use the website. It was really frustrating.
Christine McAnulty
Rating:
5.0
The truck rental was smooth and everything was explained in detail instructions. Very nice people.
Drexter White
Rating:
5.0
Customer did not leave a comment.
Erica Ross-Roacher
Rating:
5.0
Personnel on the 4th of November went out of his way to be assistance to us. I give him a +++++ (5 star). Does his job and polite as well. Definitely an asset to this firm. I forgot his name and I apologize. Starts with a C. Thank you..
Susan Mcdowell
Rating:
3.0
Read above comments. Put keys in drop box before we knew we had to turn the ignition back on again together a reading of the fuel and odometer. No one told us prior that we would need to do that
DEL BURNHAM
Rating:
5.0
Very helpful great place to rent from
Tim Durrett
Rating:
5.0
Great customer service and selection of equipment.
James Beckham
Rating:
4.0
Customer did not leave a comment.
john leigh
Rating:
5.0
Have more equipment available to customers. There were no appliance dollies or standard dollies
Annette Gonzales
Rating:
5.0
Customer did not leave a comment.
Ivan Sanchez
Rating:
5.0
Customer did not leave a comment.
Larry Hamberlin
Rating:
4.0
Customer did not leave a comment.
Keith Vincent
Rating:
4.0
Customer did not leave a comment.
Salvador Lazos
Rating:
5.0
Customer service was excellent! Was in and out in about 15 minutes.
James Horsley
Rating:
5.0
The App didn’t work properly. It doesn’t let you to upload the photos. It took us like 30 mints and we had to call U-Haul customer service. We have to use the website on Chrome in order to do it.
Daniela Perdomo
Rating:
5.0
Everyone at this location is super friendly and helpful in getting what you need to get hauling. Always has the trailer I need ready. Thank you BTA Storage!
Ivan Sanchez
Rating:
5.0
We also rented storage there -- these folks are super helpful.
Michael Cleemput
Rating:
5.0
Staff was very professional and highly efficient. Quick check in and hitchup.
Great service!
John Taylor
Rating:
1.0
Cleanliness of the uvula and extra pricing. Poor customer service
Evelyn Herndon
Rating:
5.0
I don't think an improvement is needed. I would like to say both young ladies that assisted us were very professional. The first lady at the start of our rental answered all our questions and told us everything we needed to know. The lady at the end of our rental was just as helpful asked us if we had any issues while we had the rental van, thanked us and told us good bye. Thank you for all the assistance.
Juan Cordova
Rating:
5.0
Nothing easy process.
Robert Musgrove
Rating:
5.0
Customer did not leave a comment.
Wes Carter
Rating:
5.0
Customer did not leave a comment.
Steve Dunlap
Rating:
5.0
Customer did not leave a comment.
Greg Hollingsworth
Rating:
5.0
They are all ready on spot 👌
Charles Butterfield
Rating:
5.0
Customer did not leave a comment.
Curtis White
Rating:
5.0
If your upper management take a few minutes and call your people who makes this company going every day..
Angela @ Terrell location strives to keep every customer happy
Call her let know , maybe a bonus or just a simple thank you !!
Just saying from a customer view 👍
RUDY DELAROSA
Rating:
5.0
Angela at the Terrell location outstanding customer service, she is always smiling and shows why she is the manager.
Uhaul should show more attention to the people that make them strong , sometimes it’s not just the money that keeps employees happy , but it’s nice to be recognized .
My vote goes out to Angela
“ employee of the year “
RUDY DELAROSA
Rating:
5.0
Quick and easy.
Givon McRae
Rating:
5.0
Customer did not leave a comment.
Thomas Walther
Rating:
4.0
Customer did not leave a comment.
Thomas Walther
Rating:
5.0
Customer did not leave a comment.
Shannon Robson
Rating:
5.0
Customer did not leave a comment.
Christopher Sheffield
Rating:
5.0
Angela the manager goes beyond her duties to keep u haul at its level .
U haul should take time to thank her and acknowledge her job !!!
RUDY DELAROSA
Rating:
3.0
Didn’t have my appliance dolly.
Samantha Hood
Rating:
5.0
I can't think of anything that needs to be improved.
JEWELL TORRANCE
Rating:
5.0
The customer service was great!
Johnathan Adams
Rating:
5.0
Customer did not leave a comment.
Lisa white
Rating:
5.0
Customer did not leave a comment.
Christopher Diaz
Rating:
5.0
Very courteous and quickly answered any questions we had. Will be my regular stop for U-Haul
Cary Fisher
Rating:
5.0
Friendly staff and accessible hookup and drop off!
Ivan Sanchez
Rating:
5.0
Keep it up good people good communication
I'm highly recommended to go there get you good service
Definitely go again
MEHARIZGHI JAWD
Rating:
5.0
Customer did not leave a comment.
Curlee Kelley
Rating:
5.0
Customer did not leave a comment.
George Sanders
Rating:
5.0
Customer did not leave a comment.
David Futch
Rating:
5.0
Have used this location for pickup and drop off. Wonderful people! Highly recommend!
John Taylor
Rating:
4.0
The rental location was fine where we drop the truck off. However, we reported a huge problem with the truck and not the axle the front the back we’re not in alignment and the truck was basically driving at an angle and extremely bumpy. We’ve rented these trucks multiple times it was a 26 foot U-Haul. This truck was very rough riding and we even had people on the road coming up to us and telling us that the truck was crooked when Lady got out of her car and ran up to the door and knocked on the door to tell us that the truck was crooked. I reported this when we returned the track and then I followed up with a call to Customerservice to make sure that something was being done about this truck And there was no incident report filed by the person that we reported this to when we turned the truck in which is very disturbing to me because this could be a very dangerous situation and could cause an accident and possibly a deadly accident! There seems to be no concern for the safety of your renters only that you get every nickel and dime for a late fee, or anything that we do wrong.
Gina Mayes
Rating:
5.0
Customer did not leave a comment.
SCOTT RICKER
Rating:
5.0
Customer did not leave a comment.
Ernesto Vargas
Rating:
3.0
Customer did not leave a comment.
Sandra Wilson
Rating:
5.0
Customer did not leave a comment.
Ricardo Puerta
Rating:
5.0
I will definitely be using them from now on for my rental needs.
Cary Fisher
Rating:
5.0
The 2 sales rep were great made renting and moving super easy and helpful
John Boyd
Rating:
5.0
Customer did not leave a comment.
Elizabeth Crain
Rating:
4.0
The U-Haul was okay . It had some bad shaking while driving it . It was clean on the inside, but overall it was okay . They are very nice people we have rented from them multiple times . I would recommend them to family and friends
Hearsey McCrady
Rating:
5.0
Excellent customer service! Great place to store your belongings. Well maintained rentals!
Andrew Willis
Rating:
5.0
The lady who helped me with checking out my truck was very friendly, knowledgeable and asked me if there was anything else I needed before I left. She also said that if there were any problems whatsoever to call her and she'd take care of it. My only complaint is the truck was given to me with only about 1/4 full tank of gas. This is the first time I've received a rental that didn't have a full tank of gas. Other than that everything was great.
Tifffany Moody
Rating:
5.0
Customer did not leave a comment.
Carolyn Horten
Rating:
5.0
Customer did not leave a comment.
LARRY MASTROMORO
Rating:
4.0
Customer did not leave a comment.
Nonia Booth
Rating:
5.0
Continue as you are as of today.
Dave Bullard
Rating:
4.0
Customer did not leave a comment.
Nick Salerno
Rating:
5.0
Customer did not leave a comment.
William Jones
Rating:
5.0
I’ve even a customer for almost 2 years and have always been treated so nice best customer service 10/10
Crislia Delgado
Rating:
1.0
Customer did not leave a comment.
Steve Johnson
Rating:
5.0
Customer did not leave a comment.
Erin Walker
Rating:
5.0
Customer did not leave a comment.
Isabella Durkin
Rating:
5.0
Great and friendly people
Curtis Joles
Rating:
5.0
The process was very smooth and hassle free. Would highly recommend this location to anyone wanting rent from them.
Larry Williams
Rating:
5.0
Customer did not leave a comment.
Stephen Griffin
Rating:
5.0
Was perfect/easy and bill was spot on!
Christopher Brennan
Rating:
5.0
Customer did not leave a comment.
Latisha Burns
Rating:
5.0
Customer did not leave a comment.
Charles Truax
Rating:
5.0
Customer did not leave a comment.
Jim Craig
Rating:
4.0
Quick and friendly service
John Oznick
Rating:
5.0
Really friendly people working there they deserve a raise everytime you are giving out one at that location
richard jackson
Rating:
5.0
Customer did not leave a comment.
SHERRY GUNTER
Rating:
5.0
Customer did not leave a comment.
Erwin hancock
Rating:
5.0
Customer did not leave a comment.
Lori Bailey
Rating:
4.0
I have been charged for 154 mit's an additional $90 to my charges I am not happy Dallas and Terrell are 23 miles apart not 154.
I have put in a dispute over the mileage and being overcharge for that and have yet to receive a call back
Juanita Villarreal
Rating:
5.0
Customer did not leave a comment.
Ernest Elizondo
Rating:
5.0
Customer did not leave a comment.
Kristian Webb
|
Overall Experience
Rating:
5.0
Associate was very helpful throughout our contract. She even contacted me before I told the office I moved out to see if I wanted to continue storing there. Instead of letting it go, knowing I moved my stuff and charging another month. Will return and spread the word about the excellent customer service. Thanks for being honest.
Michael Sullivan
|
Overall Experience
Rating:
5.0
I love this facility and all the staff are so friendly and very helpful...
Lori Roberts
|
Overall Experience
Rating:
5.0
I have never had a better storage experience anywhere. I would recommend BTA Terrell and Royce City to anyone. They are just great.
Vernon Rollin
|
Overall Experience
Rating:
5.0
I loved this parking situation but the price became the highest in the whole DFW.
Christopher Miller
|
Overall Experience
Rating:
5.0
Very helpful, friendly and efficient staff. Highly recommend.
Donald Heidt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabrielle Hebert
|
Overall Experience
Rating:
5.0
I found this storage place as a great place to store my boat. I signed the contract the next day and was hoping to have my boat there the next day, but I told the manager that many times I come in late at night from the lake and I needed 24-7 access. They wanted to charge me $15.00 extra for that which doesn’t cost them a red cent. I told them I was not paying $180.00 a year more and they would not budge, so I told them to cancel my contract. Very disappointing and bad customer service. I’m surprised they didn’t have a fee for my vehicle being black.
Gregory Lemay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tommy Parnell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William McDaniel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lekishia Bellamy
|
Overall Experience
Rating:
5.0
It was a good experience during a stressful time. Every staff person was extremely nice and helpful b
Sheree Dutton
|
Overall Experience
Rating:
5.0
Had no problems, very friendly service
Bruce Bynum
|
Overall Experience
Rating:
5.0
I will use the facilities again. The staff was helpful and diligent. Very friendly as well.
Martin Flores
|
Overall Experience
Rating:
5.0
Good experience with facility and staff. Will return I'm sure in the future.
DANIEL TUCKER
|
Overall Experience
Rating:
5.0
Very good experience for checkin, access, and checkout.
Michael Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Morris
|
Overall Experience
Rating:
5.0
I had my belongings there over 6 yrs and seemed safe and secure. I didn't know what to expect when I opened the door for the first time after 6 years but I didn't expect it to stay perfect either. Everything got kinda dusty and dirty but what can you expect, the units are outside...but it all stayed dry as far as I can tell which is all I cared about. Very nice people. Only thing I wished is that there was trash cans or dumpster available so I could have thrown some stuff away and more lights would be good but overall it's a great place...secure...many cameras...wide aisles with plenty of room for the biggest U-Haul trucks to get around and staff was great... highly recommend and would use again!
WILLIAM HOLLEY
|
Overall Experience
Rating:
5.0
Great staff and Angela is the best! Best customer service from her I have had in a while.
Stephen McCrann
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donnie Coffman
|
Overall Experience
Rating:
5.0
I rented 2 parking spots for my trucking business to store my trucks every day after the drivers finished running. We are in the gravel and sand business, so we needed a place to park every night and all weekend. This facility is perfect for this! However, if you are a small business and are forced to do your own maintenance and repair, they do not allow this type of work to be done on their lot. The facility is well lit up front where the buildings are but toward the back where trucks park the lighting is practically non-existent. Security was great with the entrance gate being code access and we paid for the 24/7 access due to our operating hours so this was a huge benefit for us and the way that we operate. Location is great and the office staff that I dealt with were EXCELLENT!! I would recommend this facility to anyone and everyone, I would just encourage people to make a plan for maintenance, cleaning, and repair of your rigs if for whatever reason you do that yourself.
Stephen Towne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Burgess
|
Overall Experience
Rating:
5.0
The Terrell location was amazing. The office personnel was very kind and extremely helpful.
Crystale Keeling
|
Overall Experience
Rating:
5.0
All of the ladies that I came in contact with where very helpful and friendly. Would recommend your storage facility again.
Thank you
Jack Mckinness
James Mckinness
|
Overall Experience
Rating:
5.0
A bathroom available at the big open parking area is needed.
Michael Langley II
|
Overall Experience
Rating:
5.0
This location was clean and easy to access for the two years we had a unit here. Would definitely recommend.
Jordan Cronin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dean Russell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Hessel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK LEMASTER
|
Overall Experience
Rating:
5.0
Do you location and staff was great!
Patrick Brown
|
Overall Experience
Rating:
2.0
The gentleman working the counter wasn't very much help. It seemed like every question I asked him, his response was I don't know? I asked do what type of lock is required? I was sold the wrong one?
Albert Meza
|
Reservation
Rating:
5.0
Very nice and secure facility!
JORDAN GORTMAKER
|
Overall Experience
Rating:
5.0
The guy that's working in the office now he is very well concerned about the customers.
He is more than accommodating to the customers he wants the customers to be well satisfied he is always suppor
ALBERT RICE
|
Overall Experience
Rating:
3.0
I never had a storage unit with you. I recently moved in to the apartment that sits on the grounds of BTA Storage @ 15175 Hwy 205, Terrell, TX.
Sheri Rector
|
Overall Experience
Rating:
5.0
Great experience! Over a year and a half with them
ERIC HERNANDEZ
|
Overall Experience
Rating:
5.0
Thay was Friendly and very helpful when I had Questions.
KELLI HAMM
|
Overall Experience
Rating:
5.0
I would move my things again there if I needed to.
Thank You,
Barb Esslinger
MARK ESSLINGER
|
Overall Experience
Rating:
5.0
This is a very nice and well managed storage facility. I am very happy with the ease of arranging and setting up my storage requirements.
JEFFREY HARRIS
|
Reservation
Rating:
5.0
Great place.
MARK JOHNSON
|
Overall Experience
Rating:
3.0
Great customer service very helpful and attentive
ALICIA NEGRETE
|
First Impressions
Rating:
2.0
There is alot of misinfo on the website.
JOEY ARRIAGA
|
First Impressions
Rating:
5.0
Very Helpful! Waited for me to get there with the truck late so we could unload and was exceedingly nice about it! Great Employees at this facility!
Privacy Request
|
First Impressions
Rating:
3.0
Concerned about web info compared to actual. I`ve already experienced several discrepancies. Staff was great...I`m optimistic.
Privacy Request
|
First Impressions
Rating:
5.0
Very friendly polite customer service was excellent
Privacy Request
|
First Impressions
Rating:
4.0
Staff was friendly during check in.
Privacy Request
|
First Impressions
Rating:
4.0
All went well and we are now utilizing the storage facility
Privacy Request
|
First Impressions
Rating:
3.0
So far it has been good.
TARA MATHEWS
|
First Impressions
Rating:
4.0
David was very nice and helpful and answered questions and offered to help in anyway he could. The kid working with him was not as helpful or nice.
Privacy Request
|
First Impressions
Rating:
5.0
The staff was extremely friendly and showed us all our options to make our storage needs easier
Privacy Request
|
First Impressions
Rating:
2.0
When I printed receipt I realized insurance was NECESSARY. I can buy a shed for a year`s price of storage and insurance, and it will be on the land I am building on.
Privacy Request
|
First Impressions
Rating:
5.0
My move in experience was quick and easy with the help from Crystal who was excellent. I would recommend this storage facility to anyone. The prices are also hard to beat!
Privacy Request
|
First Impressions
Rating:
4.0
Service was fast and friendly.
Privacy Request
|
First Impressions
Rating:
5.0
The reservation process was very pleasant. The storage provider called in 10 minutes to confirm. Upon arrival, everything was professionally handled. Thanks for a great process.
Privacy Request
|
First Impressions
Rating:
4.0
I miss understood some information when I registered on line. I thought the 6.95 was the prorated amount for the storage united. Understanding corrected. Thank you
Privacy Request
|
First Impressions
Rating:
4.0
Very nice, quick service at front desk. Clean facility, easy plan. All around good!